Senior Level Support Engineer Jobs
Senior level support engineer jobs center on technical ownership, architectural decision-making, and leading the teams or initiatives that keep complex systems running reliably. 32% of openings are remote or hybrid, with demand concentrated in Technology & Software, Consulting & Professional Services, and Electronics & Hardware and employers like Meta, Citi, and Jack Henry & Associates hiring at this level now.
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Showing 5 of 416+ Senior Level Support Engineer jobs
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What you’ll do
- Provides technical support to field engineers and product support teams troubleshooting thin film deposition chambers, including gaps in process capability, chamber matching issues, defects, and yield failures.
- Responds to escalated situations where first line product support has been unable to isolate or resolve equipment or software issues.
- Reports design, reliability, maintenance issues, and software bugs to design and software engineering teams.
- Supports business critical customer activities, including new tool hardware qualification, training, and creation of best known method (BKM) documentation.
- Requires up to 20–30% travel.
Who we’re looking for
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
Preferred qualifications
- Semiconductor fab experience is preferred.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Salary
Salary Range for this position: $104,000.00 - $231,000.00.
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What you’ll do
- Provides technical support to field engineers and product support teams troubleshooting thin film deposition chambers, including gaps in process capability, chamber matching issues, defects, and yield failures.
- Responds to escalated situations where first line product support has been unable to isolate or resolve equipment or software issues.
- Reports design, reliability, maintenance issues, and software bugs to design and software engineering teams.
- Supports business critical customer activities, including new tool hardware qualification, training, and creation of best known method (BKM) documentation.
- Requires up to 20–30% travel.
Who we’re looking for
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
Preferred qualifications
- Semiconductor fab experience is preferred.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
#LI-LE1
Salary
Salary Range for this position: $104,000.00 - $231,000.00.
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
See All 416+ Senior Level Support Engineer Jobs
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Find JobsSenior Level Support Engineer Job Market
Who's Hiring
- Meta11
- Citi7
- Jack Henry & Associates7
- Raytheon6
- Race Communications6
Top Industries Hiring
- Technology & Software105
- Consulting & Professional Services27
- Electronics & Hardware25
- Manufacturing24
- Investment & Asset Management23
Senior Level Support Engineer Jobs: Frequently Asked Questions
How do I get a senior level support engineer job?
Employers at this level look for engineers who can own incident response end-to-end, design escalation frameworks, and mentor junior team members without being asked. Strong candidates demonstrate a history of reducing repeat incidents through root cause analysis, cross-functional collaboration, and proactive system improvements. Highlighting specific reliability outcomes and any experience leading projects or processes gives you a clear edge over mid-level applicants.
Which companies hire senior level support engineers?
Companies hiring senior level support engineers right now include Meta, Citi, and Jack Henry & Associates, based on current listings on Migrate Mate as of June 2026. Hiring at this level comes from a mix of enterprise technology firms, cloud-platform providers, and scaling software companies that need experienced engineers to own complex support operations.
Are there remote senior level support engineer jobs?
Yes, remote and hybrid options are common at the senior level. About 32% of senior level support engineer openings are remote or hybrid as of June 2026, reflecting how many organizations trust experienced engineers to work independently. On-site roles do exist, typically at companies requiring hands-on access to infrastructure or hardware.
What makes a support engineer role senior level?
Senior level support engineer roles are defined by scope and ownership rather than task execution. Expectations include leading incident management, setting technical standards for the support function, mentoring junior and mid-level engineers, and influencing product or infrastructure decisions based on support data. These roles require independent judgment on complex, ambiguous problems and the ability to drive systemic improvements across teams.
Which industries hire the most senior level support engineers?
Senior level support engineer roles concentrate in Technology & Software, Consulting & Professional Services, and Electronics & Hardware, based on current listings on Migrate Mate as of June 2026. These sectors tend to run large-scale, mission-critical systems where experienced engineers are needed to maintain reliability, lead technical escalations, and continuously improve support infrastructure.