Remote Customer Support Engineer Jobs
Remote customer support engineer jobs are open across software, SaaS, fintech, and cloud infrastructure companies that run fully distributed teams, from entry-level support roles to senior engineers who own entire customer escalation workflows. Employers hiring remotely right now include Embraer, Hypr, and MarLabs. Scan the live roles below and apply to whichever ones fit.
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Position Summary
Ensures engineering technical E175 support to company clients and operators.
JOB RESPONSIBILITIES
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products' avionics and electricity, costs and economic viability.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Defines deadlines and takes necessary relevant measures.
- Follows up off-site repair teams and guides contracted shops to perform maintenance services.
- Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information.
- Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems.
- Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development.
- Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees' technical qualification, researching on information about professional background.
- Prepares and gives different kinds of technical/operational training to professional in charge of company aircraft maintenance.
- Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved.
- Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types.
- Consults/research manuals, specialized technical publications, service bulletins, etc.
- Prepares and presents reports, charts, graphics, cost studies, etc.
- Maintains organized and updated files and data banks.
- Translates operator and reliability reports terminology.
- Participates in courses, seminars, and study groups.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
Experience:
- Experience providing technical and troubleshooting support for the E175.
- Experience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry
Knowledge, Skills & Abilities:
- Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.
- Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Writing skills
- Negotiation techniques
- Technical publications
- Reliability analysis, liability (Manufacturer's responsibility)
- Knowledge of Embraer products, specifically the E175.
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Position Summary
Ensures engineering technical E175 support to company clients and operators.
JOB RESPONSIBILITIES
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products' avionics and electricity, costs and economic viability.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Defines deadlines and takes necessary relevant measures.
- Follows up off-site repair teams and guides contracted shops to perform maintenance services.
- Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information.
- Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems.
- Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development.
- Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees' technical qualification, researching on information about professional background.
- Prepares and gives different kinds of technical/operational training to professional in charge of company aircraft maintenance.
- Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved.
- Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types.
- Consults/research manuals, specialized technical publications, service bulletins, etc.
- Prepares and presents reports, charts, graphics, cost studies, etc.
- Maintains organized and updated files and data banks.
- Translates operator and reliability reports terminology.
- Participates in courses, seminars, and study groups.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
Experience:
- Experience providing technical and troubleshooting support for the E175.
- Experience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry
Knowledge, Skills & Abilities:
- Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.
- Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Writing skills
- Negotiation techniques
- Technical publications
- Reliability analysis, liability (Manufacturer's responsibility)
- Knowledge of Embraer products, specifically the E175.
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
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Find JobsRemote Customer Support Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Science & Research
- Aerospace & Defense
What Employers Look For
The qualifications that appear most often in remote customer support engineer jobs.
- Experience troubleshooting APIs, webhooks, or third-party integrations for technical customers
- Proficiency with a support platform such as Zendesk, Salesforce Service Cloud, or Intercom
- Ability to read and interpret logs, error codes, and basic scripts in Python, JavaScript, or SQL
- Strong written communication skills for creating clear bug reports and customer-facing documentation
- Bachelor's degree in computer science, information systems, or a related technical field
- Familiarity with ticketing workflows, SLA management, and escalation processes in a B2B environment
Tips for Your Remote Customer Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer support engineer openings from across the U.S. in one place. Search the current roles, find the ones that match your technical background, and apply directly. Remote postings at well-known companies fill faster than on-site equivalents.
Show async communication skills upfront
Remote customer support engineer roles run on written communication. Your resume and cover letter are the first test. Write clearly, get to the point fast, and demonstrate you can explain a technical issue in plain language, because that is exactly what the job requires daily.
Build a visible troubleshooting record
Remote hiring managers can't watch you work, so they look for evidence. Contributions to developer forums, documented bug reports, or a GitHub repository showing API or integration work give them something concrete to evaluate before the first interview.
Prepare for async-style technical screens
Many remote customer support engineer interviews include a take-home diagnostic exercise or a written scenario where you explain a technical failure to a non-technical customer. Practice writing step-by-step explanations of common issues you've resolved, using tools like Loom or a shared doc to demonstrate your process.
Remote Customer Support Engineer Jobs: Frequently Asked Questions
How do I get a remote customer support engineer job?
Focus on companies that are remote-first or have established distributed engineering teams, since they have the processes to onboard and manage support engineers without an office. Remote employers screen heavily for written communication, because most customer interaction and internal collaboration happens asynchronously. Demonstrating experience with ticketing systems, API troubleshooting, and the ability to diagnose issues independently without escalating immediately gives candidates a clear edge.
Which companies hire remote customer support engineers?
Employers currently hiring remote customer support engineers include Embraer, Hypr, and MarLabs, per current remote listings on Migrate Mate as of September 2026. Remote customer support engineer roles are most common at remote-first SaaS companies, cloud infrastructure providers, and fintech platforms that run globally distributed support and engineering teams.
Can you get a remote customer support engineer job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot and communicate solutions independently from day one, without the informal mentorship an office provides. Smaller SaaS startups and developer-tools companies are the most open to entry-level remote hires. A home lab, a public GitHub, or documented experience answering technical questions in community forums can substitute for formal work history and open the door.
Do you need a degree for remote customer support engineer jobs?
Not always. Remote employers in software and infrastructure weigh demonstrated technical skills, certifications, and a history of solving real customer problems more heavily than a degree. Candidates who can show proficiency with REST APIs, log analysis, and support tooling like Zendesk or Jira Service Management, and who can communicate technical answers clearly in writing, are competitive regardless of educational background.
Which industries hire the most remote customer support engineers?
The sectors hiring the most remote customer support engineers are Technology & Software, Science & Research, and Aerospace & Defense, based on current remote listings on Migrate Mate as of September 2026. These sectors hire customer support engineers remotely because their products are cloud-delivered, their customers are global, and their teams are already structured around distributed, async workflows.
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