Entry Level Customer Support Engineer Jobs
New grad customer support engineer jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or internship work can matter more than a long resume. Most openings mix on-site, remote, and hybrid settings across Manufacturing, Technology & Software, and Science & Research, with employers like KLA, Fastly, and Hypr hiring at this level now.
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Showing 5 of 11+ Entry Level Customer Support Engineer jobs
Position Summary
Ensures engineering technical E175 support to company clients and operators.
JOB RESPONSIBILITIES
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products' avionics and electricity, costs and economic viability.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Defines deadlines and takes necessary relevant measures.
- Follows up off-site repair teams and guides contracted shops to perform maintenance services.
- Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information.
- Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems.
- Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development.
- Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees' technical qualification, researching on information about professional background.
- Prepares and gives different kinds of technical/operational training to professional in charge of company aircraft maintenance.
- Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved.
- Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types.
- Consults/research manuals, specialized technical publications, service bulletins, etc.
- Prepares and presents reports, charts, graphics, cost studies, etc.
- Maintains organized and updated files and data banks.
- Translates operator and reliability reports terminology.
- Participates in courses, seminars, and study groups.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
Experience:
- Experience providing technical and troubleshooting support for the E175.
- Experience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry
Knowledge, Skills & Abilities:
- Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.
- Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Writing skills
- Negotiation techniques
- Technical publications
- Reliability analysis, liability (Manufacturer's responsibility)
- Knowledge of Embraer products, specifically the E175.
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Position Summary
Ensures engineering technical E175 support to company clients and operators.
JOB RESPONSIBILITIES
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products' avionics and electricity, costs and economic viability.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Defines deadlines and takes necessary relevant measures.
- Follows up off-site repair teams and guides contracted shops to perform maintenance services.
- Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information.
- Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems.
- Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development.
- Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees' technical qualification, researching on information about professional background.
- Prepares and gives different kinds of technical/operational training to professional in charge of company aircraft maintenance.
- Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved.
- Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types.
- Consults/research manuals, specialized technical publications, service bulletins, etc.
- Prepares and presents reports, charts, graphics, cost studies, etc.
- Maintains organized and updated files and data banks.
- Translates operator and reliability reports terminology.
- Participates in courses, seminars, and study groups.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
Experience:
- Experience providing technical and troubleshooting support for the E175.
- Experience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry
Knowledge, Skills & Abilities:
- Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.
- Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Writing skills
- Negotiation techniques
- Technical publications
- Reliability analysis, liability (Manufacturer's responsibility)
- Knowledge of Embraer products, specifically the E175.
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
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Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
- Science & Research
- Aerospace & Defense
Entry Level Customer Support Engineer Jobs: Frequently Asked Questions
How do I get an entry level customer support engineer job?
Focus on building hands-on experience through internships, personal projects, or open-source contributions, since employers at this level value demonstrated troubleshooting ability over years on a resume. Familiarity with ticketing systems, basic networking concepts, and clear written communication gives candidates a real edge. Tailoring your resume to show specific technical skills and any customer-facing experience, even from part-time or campus roles, strengthens your application considerably.
Which companies hire entry level customer support engineers?
Companies hiring entry level customer support engineers right now include KLA, Fastly, and Hypr, based on current listings on Migrate Mate as of September 2026. At this level, hiring covers startups building out their first support teams, mid-size software companies, and larger enterprises that run structured associate or rotational programs specifically designed for new and junior candidates.
Are there remote entry level customer support engineer jobs?
Yes, though availability varies by employer and role type. About 45% of entry level customer support engineer openings are remote or hybrid as of September 2026, reflecting how broadly companies have adopted flexible arrangements for technical support functions. Filtering by work setting on Migrate Mate lets you narrow openings to fully remote or hybrid options quickly.
Are these new grad customer support engineer jobs?
Yes, the listings here include new grad, recent graduate, and junior customer support engineer roles. A posting is typically new-grad friendly when it welcomes zero to two years of experience, accepts internship or project work in place of full-time history, or explicitly mentions a portfolio or coursework as qualifying credentials. Searching for "new grad" or "junior" alongside the role title surfaces the most entry-accessible openings.
Which industries hire the most entry level customer support engineers?
Entry Level customer support engineer roles concentrate in Manufacturing, Technology & Software, and Science & Research, based on current listings on MigrateAte as of September 2026. Those sectors drive hiring at this level because their products require hands-on technical onboarding and ongoing user support, creating steady demand for junior engineers who can troubleshoot, communicate clearly, and grow into more senior responsibilities over time.