Director Operational Excellence Jobs in Maine

Description

Management/Leadership

Req #: 66290

Summary:

The Senior Director of Operations provides strategic and operational leadership across all Mid Coast Hospital and LincolnHealth facilities and programs. This role is accountable for ensuring high‑quality, efficient, and patient‑centered operations in alignment with MaineHealth’s mission, values, and performance expectations.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: Bachelor's Degree required; Master's Degree highly preferred.
• License/Certifications: N/A
• Experience: Minimum of 8 years of progressively responsible leadership experience in healthcare operations required.
• Additional Skills/Requirements Required: Leadership in the management of hospital and health system operations. Demonstrates high standards of ethical conduct.
• Additional Skills/Requirements Preferred: N/A

Responsibilities:

Leadership:

- Works in cooperation with the management team, medical staff, nursing leadership, quality department staff, and others to ensure compliance and maintain an environment committed to the standards of high quality, safety, and customer service excellence.
- Participates in the functions and activities of respective leadership teams (local, regional and system) and operates effectively in a matrixed organization structure with shared accountability for performance.
- Leads, manages, mentors, and evaluates direct reports, actively supporting their development and holding them accountable for the performance of their departments.
- Reviews the management structure within areas of responsibility and establishes a culture of accountability and effective collaboration.
- Operates in a fast-paced, change-oriented environment, leading change consistent with MH’s mission and values.

Operational Performance:

- Works in cooperation with other leaders in the development and presentation of annual capital and operating budgets.
- Manages and monitors financial and operational performance to ensure compliance with established budgets and operating benchmarks.
- Ensures operational efficiencies through benchmarking and quantitative monitoring of operational performance.
- Drives and supports the development of new services and programs as needed to sustain a competitive position in the market.
- Acts as a regional and/or local operations lead for certain services (e.g., Ancillary Services such as Imaging, Therapies, and Cardiopulmonary Services, and/or Patient Care Support Services such as Food and Nutrition and Environmental Services), working with peers and local leaders to drive performance.
- Partners closely with other Coastal Sr. Directors of Operations to drive regional and local performance.
- Partners closely with shared services such as Security and Emergency Management, Facilities, and Engineering.

Engagement:

- Develops and retains a highly engaged workforce committed to MH’s mission and values.

Regulatory and Compliance:

- Coordinates with CMO, entity leadership, and Quality Department staff to ensure compliance with regulatory and healthcare standards (i.e., JCAHO).
- Maintains relevant regulatory licenses and certifications.
- Utilizes good safety practices at work and complies with all safety and infection control procedures and policies.
- Uses relevant risk and safety reporting systems and processes to report adverse and unsafe occurrences.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact matthew.tzuker@mainehealth.org.