Director Operational Excellence Jobs in Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position provides leadership and direction to the Operational Project Management Office (OPMO) with a focus on leveraging project management processes and professionals strategically to drive high-priority system initiatives. This incumbent serves as a catalyst within system and department leadership in moving the organization forward to support financial, quality and patient-centered goals. This position is responsible for continuous improvement related to OPMO practices based on emerging trends in the project management and health care industries, organizational needs, and long term strategic vision of the organization. The incumbent also provides input to strategic decisions impacting the implementation of key projects, programs, and portfolios and presents organizational review reports to executives, School of Medicine chairs, and management for use in the business objectives and goals of the department as directed. This position has no responsibility for providing care to patients at this time.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the position, as outlined above.
• Demonstrated leadership, human relations, and effective communication skills.
• Knowledge of hospital business operations and demonstrated strategic and operational planning skills.
• Knowledge of project management best practices.
• Knowledge of budgeting practices, reporting analysis, and forecasting.
• Knowledge of information technology, Epic, Business Objects, scheduler, and other efficiency tools.

Qualifications

Required

• Bachelor's degree in Business Administration, Health Care Administration, a clinical field, related area, or the equivalency.
• Six years of progressively more responsible management experience.

Preferred

• Master's degree in Business Administration, Health Care Administration or a related area.
• Experience leading teams of project managers in a health care setting. Operational experience in a health care facility.
• PMP Certification.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may require lifting, carrying, pushing, pulling, or otherwise moving objects and may move equipment or supplies.

Physical Requirements

Non Indicated

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination.

Online reports may be submitted at eoe.utah.edu.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 83979

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule M-F 8-5

Location Name Business Services Building

Workplace Set Up Hybrid

City SALT LAKE CITY

State UT

Department COR ISC 10D OPER PROJECT MGMNT

Category Administrative Professional

Workplace Set Up Hybrid