Guest Services Agent Jobs in West Virginia

Service Technician - Catawba Club

Duties/Responsibilities:

• Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
• Perform general and emergency maintenance of apartments and common areas including snow removal during snow events that may occur after hours and on weekends.
• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Maintain confidentiality at all times related to prospect or resident information.
• Maintain an attractive community appearance and overall positive curb appeal.
• Responsible for daily cleaning and maintenance of the property, including sanitizing, dusting, sweeping, mopping, and handling waste disposal.
• Perform turnover of apartments, including trash out, cleaning, painting, carpet shampooing and other repairs as necessary or directed.
• Effectively utilize required company databases and software programs.
• Identify actual and potential maintenance problems, including potential liability and workplace hazards, and take appropriate actions to handle the problems.
• Document daily/weekly/monthly visual inspection of property for defects, condition of roofs, gutters, downspouts, walkways, safety concerns, parking lot and apartments.
• Must be available and on-call for emergencies after hours, weekends, holidays or as assigned.
• Maintain professional appearance with designated maintenance uniform required by company policy.
• Dependable and able to report to work according to schedule and on time.
• Utilize personal protective equipment to ensure a safe work environment as required by company policy.
• Assist with any third-party inspections as needed.
• Participate and complete OSHA10 Training.
• Perform other related duties as assigned.

Benefits

We offer competitive wages and annual bonus opportunities. Benefits include:

• Medical, Dental and Vision
• Short Term Disability and Life Insurance
• 401k with Company Match
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
• Cell Phone Discount
• 12 Days Paid Time Off
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement
• Professional Development Reimbursement

WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 17 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

REQUIRED SKILLS AND ABILITIES

• Thorough knowledge of general plumbing, and electrical.
• Ability to read repair manuals.
• Ability to use hand tools and power tools.
• Ability to follow instructions.
• Excellent time management skills.
• Strong analytical and problem-solving skills.

EDUCATION AND EXPERIENCE

• Must be at least 18 years old with a high school diploma or GED.
• Must be able to read and speak English and follow oral and written directions.
• Previous experience in maintenance is preferred.

Physical Requirements

• Must possess a valid driver’s license and auto insurance.
• Prolonged periods of standing and walking.
• Must be physically able to climb ladders, bend, and crawl into awkward spaces.
• Must be able to lift 50 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather conditions.