Guest Services Agent Jobs
Guest Services Agent jobs are open across hospitality, travel, retail, and property management, covering specializations in front desk operations, concierge services, and customer relations, at every level from entry-level to lead and supervisor. Find a role that fits below and apply directly.
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Showing 5 of 163+ Guest Services Agent jobs
Position Overview
Guest Service Agent will provide excellent customer service by making sure the travelers receive everything they need during their stay. The Guest Service Agent will answer all enquiries with a friendly and upbeat disposition.
Essential Functions and Responsibilities
- Support your Guest Services team with general operational tasks.
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveler expectations.
- Assign rooms according to traveler requests and preferences whenever possible.
- Handle general enquiries, and provide a friendly, genuine service with each traveler experience.
- Assist with verifying and adjusting billing for travelers whilst following up with traveler questions and requests.
- Build and strengthen relationships with existing and new travelers to enable future bookings.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
- At least 2 years of related experience required.
- Excellent written and oral communication skills.
- Ability to work independently (and in a team).
Work Conditions & Physical Demands
- Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
- Able to work independently or as a team member and support managers with special projects.
- Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
- Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
- Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
- Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
- Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment:
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.
Position Overview
Guest Service Agent will provide excellent customer service by making sure the travelers receive everything they need during their stay. The Guest Service Agent will answer all enquiries with a friendly and upbeat disposition.
Essential Functions and Responsibilities
- Support your Guest Services team with general operational tasks.
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveler expectations.
- Assign rooms according to traveler requests and preferences whenever possible.
- Handle general enquiries, and provide a friendly, genuine service with each traveler experience.
- Assist with verifying and adjusting billing for travelers whilst following up with traveler questions and requests.
- Build and strengthen relationships with existing and new travelers to enable future bookings.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
- At least 2 years of related experience required.
- Excellent written and oral communication skills.
- Ability to work independently (and in a team).
Work Conditions & Physical Demands
- Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
- Able to work independently or as a team member and support managers with special projects.
- Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
- Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
- Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
- Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
- Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment:
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.
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Find Guest Services Agent JobsGuest Services Agent Job Market
Who's Hiring
- Stonebridge Companies19
- Highgate11
- HAP Alaska-Yukon8
- Onni4
- Valor Hospitality4
Top Industries Hiring
- Hospitality & Tourism
- Technology & Software
What Employers Look For
The qualifications that appear most often in guest services agent jobs.
- High school diploma or equivalent required by most employers
- Previous customer service or front desk experience in hospitality or retail
- Proficiency with property management systems such as Opera or Maestro
- Strong verbal communication skills and professional guest-facing demeanor
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer skills including email and reservation software navigation
Tips for Your Guest Services Agent Job Search
Tailor your resume to the property type
A resort front desk role and a corporate hotel position look for different things. Highlight guest satisfaction scores, upselling experience, or multilingual skills when they match the specific property type you're targeting, not just generic customer service duties.
Earn a hospitality certification before applying
A Certified Guest Service Professional credential from the American Hotel and Lodging Educational Institute signals baseline competency to hiring managers at larger properties. It separates you from applicants with similar experience and takes only a short time to complete.
Apply early to roles that fit
Migrate Mate lists guest services agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show measurable impact on your resume
Guest services hiring managers respond to results. Replace vague phrases like 'handled guest inquiries' with specific outcomes: complaint resolution rate, check-in volume managed per shift, or recognition awards received. Concrete detail outperforms generic descriptions every time.
Prepare for scenario-based interview questions
Most guest services interviews center on how you handle difficult guests, service failures, or high-volume situations. Practice structured answers that walk through the situation, your action, and the outcome. Vague answers about being a 'people person' rarely land with experienced hospitality interviewers.
Negotiate shift differentials, not just base pay
In guest services, overnight and weekend differential rates can meaningfully affect your total compensation. Ask specifically about differential structures for non-standard shifts during the offer stage, since many candidates overlook this and focus only on the posted hourly rate.
Guest Services Agent Jobs: Frequently Asked Questions
Which companies are hiring the most guest services agents?
Stonebridge Companies, Highgate, and HAP Alaska-Yukon are hiring the most guest services agents right now, with openings concentrated in California, Florida, and Colorado, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at full-service hotels and large resort properties.
How many guest services agent jobs are remote?
About 5% of guest services agent openings are fully remote or hybrid as of November 2026, reflecting how property-facing the role typically is. The sub-areas most likely to offer remote arrangements include virtual concierge services, online reservation support, and remote check-in assistance roles at tech-forward hospitality brands.
How do you become a guest services agent?
Start by completing a high school diploma and gaining any customer-facing experience, whether in retail, food service, or administrative support. Familiarize yourself with common property management systems, as many employers list software knowledge as a requirement. Earning a guest service certification strengthens your application, and entry-level front desk or lobby attendant roles are common starting points before advancing to a full agent position.
Can you get hired as a guest services agent with no experience?
Yes, many properties hire candidates with no direct hospitality experience if they can demonstrate strong communication skills and a service-oriented attitude. Front-of-house food service, retail cashiering, or any role involving direct customer interaction counts in most hiring managers' eyes. Smaller independent hotels and extended-stay properties tend to be more open to training entry-level candidates than large branded chains.
What does the guest services agent interview process look like?
Most guest services agent interviews involve a phone screen followed by one or two in-person rounds with a front office manager or HR coordinator. Expect scenario-based questions about handling difficult guests, managing competing priorities during a busy check-in period, and recovering from service errors. Some larger properties include a brief role-play exercise to assess how you interact with guests under pressure.
Where can I find and apply to guest services agent jobs?
You can find and apply to guest services agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred property type, and location, then apply directly to each listing that fits.
See All 163+ Guest Services Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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