Guest Services Agent Jobs
Guest Services Agent jobs are open across hospitality, travel, retail, and property management, covering specializations in front desk operations, concierge services, and customer relations, at every level from entry-level to lead and supervisor. Find a role that fits below and apply directly.
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Showing 5 of 234+ Guest Services Agent jobs
Friendly smile. Helpful attitude. Great guest experience.
Join our front desk team and help deliver the welcoming stay our guests count on every day.
Pay: $12.00 – $15.00 per hour (based on experience)
Additional Opportunity: In some cases, employees who are willing to assist with overnight on-call coverage may be considered for a complimentary on-site studio apartment, subject to availability and property guidelines. Availability is limited and not guaranteed.
Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations
JOB SUMMARY:
The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
- Manage reservations, room assignments, and occupancy records using property management systems.
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
- Perform other job duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent preferred.
- Previous customer service or hospitality experience a plus, but not required.
- Basic computer skills and ability to learn reservation and payment systems.
- Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States without current of future visa sponsorship.
EXPECTATIONS:
- Maintain a professional appearance and deliver service in line with company values.
- Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,
- Follow all safety, security, and operational procedures as trained.
- Maintain confidentiality of guest information and company data.
- Demonstrate adaptability in a fast-paced environment with changing priorities.
- Work as part of a team and support shared property goals.
PHYSICAL REQUIREMENTS:
- Must be able to use a computer, phone, and other standard office or front desk equipment for extended
- Must be able to stand, walk, and climb stairs for long periods during a shift.
- Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
- Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry
- Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe
- May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
- Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability
- Must be able to perform the essential job functions with or without reasonable accommodation.
Friendly smile. Helpful attitude. Great guest experience.
Join our front desk team and help deliver the welcoming stay our guests count on every day.
Pay: $12.00 – $15.00 per hour (based on experience)
Additional Opportunity: In some cases, employees who are willing to assist with overnight on-call coverage may be considered for a complimentary on-site studio apartment, subject to availability and property guidelines. Availability is limited and not guaranteed.
Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations
JOB SUMMARY:
The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
- Manage reservations, room assignments, and occupancy records using property management systems.
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
- Perform other job duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent preferred.
- Previous customer service or hospitality experience a plus, but not required.
- Basic computer skills and ability to learn reservation and payment systems.
- Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States without current of future visa sponsorship.
EXPECTATIONS:
- Maintain a professional appearance and deliver service in line with company values.
- Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,
- Follow all safety, security, and operational procedures as trained.
- Maintain confidentiality of guest information and company data.
- Demonstrate adaptability in a fast-paced environment with changing priorities.
- Work as part of a team and support shared property goals.
PHYSICAL REQUIREMENTS:
- Must be able to use a computer, phone, and other standard office or front desk equipment for extended
- Must be able to stand, walk, and climb stairs for long periods during a shift.
- Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
- Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry
- Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe
- May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
- Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability
- Must be able to perform the essential job functions with or without reasonable accommodation.
Guest Services Agent Jobs by Experience Level
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Find Guest Services Agent JobsGuest Services Agent Job Market
Who's Hiring
- Highgate20
- Stonebridge Companies16
- Valor Hospitality7
- Great Wolf Lodge6
- J&P Hospitality Management6
What Employers Look For
The qualifications that appear most often in guest services agent jobs.
- High school diploma or equivalent required by most employers
- Previous customer service or front desk experience in hospitality or retail
- Proficiency with property management systems such as Opera or Maestro
- Strong verbal communication skills and professional guest-facing demeanor
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer skills including email and reservation software navigation
Tips for Your Guest Services Agent Job Search
Tailor your resume to the property type
A resort front desk role and a corporate hotel position look for different things. Highlight guest satisfaction scores, upselling experience, or multilingual skills when they match the specific property type you're targeting, not just generic customer service duties.
Earn a hospitality certification before applying
A Certified Guest Service Professional credential from the American Hotel and Lodging Educational Institute signals baseline competency to hiring managers at larger properties. It separates you from applicants with similar experience and takes only a short time to complete.
Apply early to roles that fit
Migrate Mate lists guest services agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show measurable impact on your resume
Guest services hiring managers respond to results. Replace vague phrases like 'handled guest inquiries' with specific outcomes: complaint resolution rate, check-in volume managed per shift, or recognition awards received. Concrete detail outperforms generic descriptions every time.
Prepare for scenario-based interview questions
Most guest services interviews center on how you handle difficult guests, service failures, or high-volume situations. Practice structured answers that walk through the situation, your action, and the outcome. Vague answers about being a 'people person' rarely land with experienced hospitality interviewers.
Negotiate shift differentials, not just base pay
In guest services, overnight and weekend differential rates can meaningfully affect your total compensation. Ask specifically about differential structures for non-standard shifts during the offer stage, since many candidates overlook this and focus only on the posted hourly rate.
Guest Services Agent Jobs: Frequently Asked Questions
Which companies are hiring the most guest services agents?
Highgate, Stonebridge Companies, and Valor Hospitality are hiring the most guest services agents right now, with openings concentrated in California, Florida, and Virginia, based on current listings on Migrate Mate as of September 2026. Demand tends to be highest at full-service hotels and large resort properties.
How many guest services agent jobs are remote?
About 3% of guest services agent openings are fully remote or hybrid as of September 2026, reflecting how property-facing the role typically is. The sub-areas most likely to offer remote arrangements include virtual concierge services, online reservation support, and remote check-in assistance roles at tech-forward hospitality brands.
How do you become a guest services agent?
Start by completing a high school diploma and gaining any customer-facing experience, whether in retail, food service, or administrative support. Familiarize yourself with common property management systems, as many employers list software knowledge as a requirement. Earning a guest service certification strengthens your application, and entry-level front desk or lobby attendant roles are common starting points before advancing to a full agent position.
Can you get hired as a guest services agent with no experience?
Yes, many properties hire candidates with no direct hospitality experience if they can demonstrate strong communication skills and a service-oriented attitude. Front-of-house food service, retail cashiering, or any role involving direct customer interaction counts in most hiring managers' eyes. Smaller independent hotels and extended-stay properties tend to be more open to training entry-level candidates than large branded chains.
What does the guest services agent interview process look like?
Most guest services agent interviews involve a phone screen followed by one or two in-person rounds with a front office manager or HR coordinator. Expect scenario-based questions about handling difficult guests, managing competing priorities during a busy check-in period, and recovering from service errors. Some larger properties include a brief role-play exercise to assess how you interact with guests under pressure.
Where can I find and apply to guest services agent jobs?
You can find and apply to guest services agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred property type, and location, then apply directly to each listing that fits.
See All 234+ Guest Services Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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