Guest Services Agent Jobs
Guest Services Agent jobs are open across hospitality, travel, retail, and property management, covering specializations in front desk operations, concierge services, and customer relations, at every level from entry-level to lead and supervisor. Find a role that fits below and apply directly.
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Showing 5 of 74+ Guest Services Agent jobs
226 rooms | 12,643 sq. ft. meeting/event space
Amenities: complimentary shuttle to and from SeaWorld, multiple on-site dining options, pet friendly rooms, fitness center, outdoor games and activities.
Our Hill Country hotel is just five minutes from SeaWorld San Antonio and under 20 minutes from the River Walk and Lackland Air Force Base. Featuring three heated outdoor pools, a whirlpool, cornhole, and giant table games, along with flexible on-site dining options, the property offers a resort-style experience. It provides an engaging environment for hospitality professionals focused on creating exceptional guest experiences and leisure operations.
Job Title: Guest Service Agent
Division: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES
- Maintain complete knowledge at all times of:
- All hotel features, services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day
- Scheduled daily group activities.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Meet with supervisor to review daily assignments and priorities.
- Meet with departing Front Desk Agent to review business status and follow up items.
- Access all function of computer system according to established procedures and standards.
- Set up work station with necessary supplies; maintain cleanliness throughout shift.
- Answer department telephone within three rings, using correct greeting and telephone etiquette.
- Promote positive guest relations to all individuals approaching the Front Desk.
- Accommodate all requests for information in a congenial manner.
- Process all guest check ins according to established hotel requirements:
- Confirm reservation in system and review all noted information
- For guests without a reservation, sell a room type as agreed upon
- Register guest in computer and generate a registration card
- Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
- Assign guest room
- Advise guest of any messages, mail, faxes, etc. received for them
- Inform guest of room safe and mini bar key and room key procedures
- Issue parking passes validate valet parking tickets and enter information in computer
- Communicate services and amenities included in packages to guests on packages
- Obtain proper identification for tax exempt guests and attach form to registration card
- Obtain guest signature for designated paperwork
- Obtain Bell Person to escort guest and transport their luggage to the room.
- Maintain guest history files on all guests.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
- File registration cards and vouchers in bucket by room number.
- Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
- Accommodate room changes expediently.
- Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
- Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
- Offer detailed information on the voice mail system to callers and guests wishing to leave message.
- Accept and record wakeup call requests; deliver to PBX.
- Issue safe deposit boxes to guests and ensure security of keys.
- Distribute all guest and department mail.
- Monitor, send and distribute guest faxes.
- Document and confirm reservations and cancellations.
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
- Generate, print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in house guest ledger report; report discrepancies to manager.
- Process all check outs according to established hotel requirements.
- Resolve any late charges
- Present folio to guest and resolve any disputed charges
- Settle guest accounts following Accounting procedures
- Retrieve guest room key from guest
- Request guest comments on their stay
- Process express check outs throughout the shift.
- Handle requests for late check outs according to established hotel procedures.
- Conduct group check ins and outs according to established hotel procedures.
- Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
- File guest room keys and ensure the safe keeping of keys at the Front Desk.
- Adhere to all cashiering procedures:
- Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges.
- Make change for guests
- Cash guests' personal checks/travelers checks.
- Post charges
- Settle room accounts
- Run closing reports
- Count bank at end of shift
- Complete designated cashier reports
- Balance receipts
- Drop receipts
- Secure bank
- Legibly document pertinent information in the log book
MINIMUM REQUIREMENTS
- Minimum 18 years of age
- US work authorization required
- High school graduate or equivalent
- Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
- Minimum six (6) months cash handling experience required
- Able to effectively communicate in English, in both written and verbal form
- Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
- Must be able to provide legible communication and directions
- Must be able to compute accurate mathematical calculations
- Ability to input and access data in computer.
- Ability to understand guest inquiries and provide responses.
- Ability to promote positive relations with all individuals who approach the Front Desk
- Ability to focus on guests' needs, remaining calm and courteous
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure of constant frequent arrivals and departures
- Ability to focus attention on details
- Ability to maintain confidentiality of all guests and hotel information
- Ability to ensure security of guest room access
- Ability to remain stationary at assigned post for extended periods of time
- Must meet grooming standards
- Ability to work cohesively with other departments and coworkers as part of a team
- Willingness to work varied shifts, including weekends and holidays
- Ability to attain or maintain a Texas Driver's License
EOE/M/F/Vet/Disabled
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
226 rooms | 12,643 sq. ft. meeting/event space
Amenities: complimentary shuttle to and from SeaWorld, multiple on-site dining options, pet friendly rooms, fitness center, outdoor games and activities.
Our Hill Country hotel is just five minutes from SeaWorld San Antonio and under 20 minutes from the River Walk and Lackland Air Force Base. Featuring three heated outdoor pools, a whirlpool, cornhole, and giant table games, along with flexible on-site dining options, the property offers a resort-style experience. It provides an engaging environment for hospitality professionals focused on creating exceptional guest experiences and leisure operations.
Job Title: Guest Service Agent
Division: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES
- Maintain complete knowledge at all times of:
- All hotel features, services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day
- Scheduled daily group activities.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Meet with supervisor to review daily assignments and priorities.
- Meet with departing Front Desk Agent to review business status and follow up items.
- Access all function of computer system according to established procedures and standards.
- Set up work station with necessary supplies; maintain cleanliness throughout shift.
- Answer department telephone within three rings, using correct greeting and telephone etiquette.
- Promote positive guest relations to all individuals approaching the Front Desk.
- Accommodate all requests for information in a congenial manner.
- Process all guest check ins according to established hotel requirements:
- Confirm reservation in system and review all noted information
- For guests without a reservation, sell a room type as agreed upon
- Register guest in computer and generate a registration card
- Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
- Assign guest room
- Advise guest of any messages, mail, faxes, etc. received for them
- Inform guest of room safe and mini bar key and room key procedures
- Issue parking passes validate valet parking tickets and enter information in computer
- Communicate services and amenities included in packages to guests on packages
- Obtain proper identification for tax exempt guests and attach form to registration card
- Obtain guest signature for designated paperwork
- Obtain Bell Person to escort guest and transport their luggage to the room.
- Maintain guest history files on all guests.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
- File registration cards and vouchers in bucket by room number.
- Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
- Accommodate room changes expediently.
- Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
- Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
- Offer detailed information on the voice mail system to callers and guests wishing to leave message.
- Accept and record wakeup call requests; deliver to PBX.
- Issue safe deposit boxes to guests and ensure security of keys.
- Distribute all guest and department mail.
- Monitor, send and distribute guest faxes.
- Document and confirm reservations and cancellations.
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
- Generate, print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in house guest ledger report; report discrepancies to manager.
- Process all check outs according to established hotel requirements.
- Resolve any late charges
- Present folio to guest and resolve any disputed charges
- Settle guest accounts following Accounting procedures
- Retrieve guest room key from guest
- Request guest comments on their stay
- Process express check outs throughout the shift.
- Handle requests for late check outs according to established hotel procedures.
- Conduct group check ins and outs according to established hotel procedures.
- Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
- File guest room keys and ensure the safe keeping of keys at the Front Desk.
- Adhere to all cashiering procedures:
- Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges.
- Make change for guests
- Cash guests' personal checks/travelers checks.
- Post charges
- Settle room accounts
- Run closing reports
- Count bank at end of shift
- Complete designated cashier reports
- Balance receipts
- Drop receipts
- Secure bank
- Legibly document pertinent information in the log book
MINIMUM REQUIREMENTS
- Minimum 18 years of age
- US work authorization required
- High school graduate or equivalent
- Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
- Minimum six (6) months cash handling experience required
- Able to effectively communicate in English, in both written and verbal form
- Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
- Must be able to provide legible communication and directions
- Must be able to compute accurate mathematical calculations
- Ability to input and access data in computer.
- Ability to understand guest inquiries and provide responses.
- Ability to promote positive relations with all individuals who approach the Front Desk
- Ability to focus on guests' needs, remaining calm and courteous
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure of constant frequent arrivals and departures
- Ability to focus attention on details
- Ability to maintain confidentiality of all guests and hotel information
- Ability to ensure security of guest room access
- Ability to remain stationary at assigned post for extended periods of time
- Must meet grooming standards
- Ability to work cohesively with other departments and coworkers as part of a team
- Willingness to work varied shifts, including weekends and holidays
- Ability to attain or maintain a Texas Driver's License
EOE/M/F/Vet/Disabled
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Guest Services Agent Jobs by Experience Level
See All 74 Guest Services Agent Jobs
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Find Guest Services Agent JobsGuest Services Agent Job Market
Who's Hiring
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in guest services agent jobs.
- High school diploma or equivalent required by most employers
- Previous customer service or front desk experience in hospitality or retail
- Proficiency with property management systems such as Opera or Maestro
- Strong verbal communication skills and professional guest-facing demeanor
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer skills including email and reservation software navigation
Tips for Your Guest Services Agent Job Search
Tailor your resume to the property type
A resort front desk role and a corporate hotel position look for different things. Highlight guest satisfaction scores, upselling experience, or multilingual skills when they match the specific property type you're targeting, not just generic customer service duties.
Earn a hospitality certification before applying
A Certified Guest Service Professional credential from the American Hotel and Lodging Educational Institute signals baseline competency to hiring managers at larger properties. It separates you from applicants with similar experience and takes only a short time to complete.
Apply early to roles that fit
Migrate Mate lists guest services agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show measurable impact on your resume
Guest services hiring managers respond to results. Replace vague phrases like 'handled guest inquiries' with specific outcomes: complaint resolution rate, check-in volume managed per shift, or recognition awards received. Concrete detail outperforms generic descriptions every time.
Prepare for scenario-based interview questions
Most guest services interviews center on how you handle difficult guests, service failures, or high-volume situations. Practice structured answers that walk through the situation, your action, and the outcome. Vague answers about being a 'people person' rarely land with experienced hospitality interviewers.
Negotiate shift differentials, not just base pay
In guest services, overnight and weekend differential rates can meaningfully affect your total compensation. Ask specifically about differential structures for non-standard shifts during the offer stage, since many candidates overlook this and focus only on the posted hourly rate.
Guest Services Agent Jobs: Frequently Asked Questions
Which companies are hiring the most guest services agents?
Highgate, Stonebridge Companies, and Sonesta are hiring the most guest services agents right now, with openings concentrated in California, Florida, and New York, based on current listings on Migrate Mate as of August 2026. Demand tends to be highest at full-service hotels and large resort properties.
How many guest services agent jobs are remote?
About 15% of guest services agent openings are fully remote or hybrid as of August 2026, reflecting how property-facing the role typically is. The sub-areas most likely to offer remote arrangements include virtual concierge services, online reservation support, and remote check-in assistance roles at tech-forward hospitality brands.
How do you become a guest services agent?
Start by completing a high school diploma and gaining any customer-facing experience, whether in retail, food service, or administrative support. Familiarize yourself with common property management systems, as many employers list software knowledge as a requirement. Earning a guest service certification strengthens your application, and entry-level front desk or lobby attendant roles are common starting points before advancing to a full agent position.
Can you get hired as a guest services agent with no experience?
Yes, many properties hire candidates with no direct hospitality experience if they can demonstrate strong communication skills and a service-oriented attitude. Front-of-house food service, retail cashiering, or any role involving direct customer interaction counts in most hiring managers' eyes. Smaller independent hotels and extended-stay properties tend to be more open to training entry-level candidates than large branded chains.
What does the guest services agent interview process look like?
Most guest services agent interviews involve a phone screen followed by one or two in-person rounds with a front office manager or HR coordinator. Expect scenario-based questions about handling difficult guests, managing competing priorities during a busy check-in period, and recovering from service errors. Some larger properties include a brief role-play exercise to assess how you interact with guests under pressure.
Where can I find and apply to guest services agent jobs?
You can find and apply to guest services agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred property type, and location, then apply directly to each listing that fits.
See All 74 Guest Services Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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