Guest Services Agent Jobs
Guest Services Agent jobs are open across hospitality, travel, healthcare, and retail, from entry-level front desk roles to senior guest experience leads, with specializations in concierge services, reservations management, and VIP guest relations. Find a role that fits from the openings below and apply directly.
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Showing 5 of 175+ Guest Services Agent jobs
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
About our property:
Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At The Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.
What you will have an opportunity to do:
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in.
- You will park and retrieve guests' vehicles as requested
- Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guests and employees and do more than just “the norm".
What are we looking for?
- At least one year in a customer service role with high guest interaction
- A valid driver's license with no major infractions for 6 months
- Hospitality industry experience is a plus.
- Ability to solve problems when they arise.
- Ability to work in a team environment is a must.
- Pleasant and helpful personality.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Compensation:
$26.93
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
About our property:
Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At The Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.
What you will have an opportunity to do:
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in.
- You will park and retrieve guests' vehicles as requested
- Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guests and employees and do more than just “the norm".
What are we looking for?
- At least one year in a customer service role with high guest interaction
- A valid driver's license with no major infractions for 6 months
- Hospitality industry experience is a plus.
- Ability to solve problems when they arise.
- Ability to work in a team environment is a must.
- Pleasant and helpful personality.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Excellent verbal communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Compensation:
$26.93
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
See All 175+ Guest Services Agent Jobs
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Find Guest Services Agent JobsGuest Services Agent Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Hyatt19
- Midas Hospitality15
- Omni Hotels12
- White Lodging9
- Concord Hospitality5
Top Industries Hiring
- Hospitality & Tourism109
- Retail10
- Transportation & Logistics5
- Banking & Financial Services3
- Fintech3
What Employers Look For
The qualifications that appear most often in guest services agent jobs.
- One or more years of front desk, concierge, or customer-facing hospitality experience
- Proficiency with a property management system such as Opera, Maestro, or similar software
- Strong verbal and written communication skills in a fast-paced service environment
- Ability to work flexible schedules including nights, weekends, and holidays
- High school diploma or equivalent, with preference for a degree in hospitality management
- Familiarity with point-of-sale systems and basic cash-handling or payment processing procedures
Tips for Your Guest Services Agent Job Search
Tailor your resume to each property type
A luxury hotel, a theme park, and a hospital all hire guest services agents but value different skills. Highlight the service environment you're targeting, whether that's upselling amenities, managing patient check-ins, or coordinating group arrivals, so your resume speaks directly to that employer.
Certify your hospitality knowledge before applying
Employers at branded hotels and resorts give preference to candidates with certifications like the Certified Guest Service Professional from the American Hotel and Lodging Educational Institute. Completing one before you apply signals you understand brand service standards, not just general customer service.
Apply early to roles that fit
Migrate Mate lists guest services agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings by property management system
Job postings that name systems like Opera, Maestro, or RoomKey signal what software you'll use on day one. If your resume already lists experience with those platforms, apply to those postings first, and name the system in your cover letter to get past automated screens quickly.
Prepare scenario answers for service recovery questions
Interviewers almost always ask how you handled a frustrated guest or resolved a booking error. Prepare two or three specific examples that show you de-escalated the situation and retained the guest, because vague answers about being a people person rarely get you to the next round.
Negotiate your shift differential before accepting
Guest services roles often require overnight, weekend, and holiday shifts that carry a differential. Ask HR to clarify the exact rate for each shift type and confirm it in writing during the offer stage, since verbal commitments on differentials are rarely honored after your start date.
Guest Services Agent Jobs: Frequently Asked Questions
Which companies are hiring the most guest services agents?
The companies hiring the most guest services agents right now include Hyatt, Midas Hospitality, and Omni Hotels, with the largest share of openings in Florida, California, and North Carolina, based on current listings on Migrate Mate as of June 2026. Hotel groups, resort operators, and large healthcare systems consistently account for the bulk of active postings.
How many guest services agent jobs are remote?
About 1% of guest services agent openings are fully remote or hybrid as of June 2026, which is lower than most white-collar roles because the job is fundamentally in-person. The sub-areas most likely to offer remote or hybrid arrangements are virtual concierge services, online reservation support, and guest communications roles at travel companies.
How do you become a guest services agent?
Start by completing a high school diploma, then gain customer-facing experience in any service environment, whether retail, food service, or front desk reception. Study the property management systems used in your target industry and apply for entry-level front desk or guest services roles. Many employers provide on-the-job training for their specific software and brand standards once you're hired.
Can you get hired as a guest services agent with no experience?
Yes, many properties hire guest services agents with no formal hospitality experience if you can demonstrate strong communication skills and a service-oriented attitude. Highlight any role where you handled complaints, managed transactions, or worked directly with the public. Applying to select-service hotels, extended-stay properties, and healthcare facilities tends to yield more entry-level openings than luxury brands, which usually prefer prior hotel experience.
What does the guest services agent interview process look like?
Most hiring processes start with a brief phone screen focused on availability and basic service experience, followed by an in-person or video interview where you'll be asked situational questions about handling difficult guests and resolving booking issues. Some employers, particularly branded hotel groups, include a shadowing shift or a role-play scenario to assess how you perform under real front-desk conditions before extending an offer.
Where can I find and apply to guest services agent jobs?
You can find and apply to guest services agent jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience, location preference, and shift availability, then apply directly to each opening that fits.
See All 175+ Guest Services Agent Jobs
Jump back to the full list of openings and apply to any guest services agent role that fits.
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