Technical Support Specialist Jobs
Technical Support Specialist jobs are open across technology, healthcare, financial services, and telecommunications, at every level from entry-level helpdesk to senior and lead support engineer, with specializations in desktop support, cloud infrastructure, and enterprise software. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 328+ Technical Support Specialist jobs
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
- Join a passionate US team at a worldwide leading educational video company
- Support our customers and enhance video learning experiences for schools
- Full-time permanent position, working remotely or in our Charleston office
Why Join Us?
Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are. At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment. Are you ready to take your first step with us?
The Role
We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community. This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.
Your Responsibilities Include
- Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
- Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
- Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
- Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
- Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
- Running daily live zoom programs for customers and providing technical support to our customers
- Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
- Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required
- You'll also be supporting our UK customers with technical support and SSO setup as required
Nice To Have Skills
- Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
- Experience of working with and technically supporting SaaS products
- K-12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
- Experience working with Salesforce CRM
Benefits
- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave
- 401k match and Platinum health insurance - (80% coverage) with vision and dental included
- Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year
- Generous parental leave policy - offering 16 week’s full pay
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
Technical Support Specialist Jobs by Experience Level
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Find JobsTechnical Support Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Automotive
- Energy
- Cybersecurity
What Employers Look For
The qualifications that appear most often in technical support specialist jobs.
- Experience with ticketing systems such as ServiceNow, Zendesk, or Jira
- Proficiency troubleshooting Windows and macOS operating systems
- CompTIA A+ certification or equivalent vendor credential
- Strong verbal and written communication skills for end-user interaction
- Familiarity with Active Directory, Office 365, and remote access tools
- Associate or bachelor's degree in information technology or a related field
Tips for Your Technical Support Specialist Job Search
Tailor your resume to ticket systems
Hiring managers scan for specific platforms like ServiceNow, Zendesk, or Jira. List the ticketing and remote desktop tools you've used and include the context, such as average ticket volume or the environment size you supported.
Certify before you compete at mid-level
CompTIA A+, Network+, or a vendor-specific cert like Microsoft's MD-102 moves your application past automated filters on mid-level roles. List certifications in a dedicated section, not buried in your skills block.
Apply early to roles that fit
Migrate Mate lists technical support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by environment type
Technical support roles divide sharply between end-user desktop support, SaaS customer-facing support, and infrastructure or NOC environments. Target postings that match your actual experience rather than applying broadly across all three.
Quantify resolution metrics on your resume
First-call resolution rate, average handle time, and CSAT scores are the numbers technical support hiring managers look for. Pull these from your ticketing system reports and put them directly on your resume next to each role.
Prepare a break-fix walkthrough for interviews
Technical support interviews almost always include a live troubleshooting scenario. Practice narrating your diagnostic steps out loud, starting from gathering user information and isolating the layer at fault before proposing any fix.
Technical Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most technical support specialists?
The companies hiring the most technical support specialists right now include SBF Search, Thermo Fisher Scientific, and DVSport, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of August 2026. Demand is especially concentrated at large enterprise software firms, managed service providers, and healthcare technology organizations.
How many technical support specialist jobs are remote?
About 51% of technical support specialist openings are fully remote or hybrid as of August 2026, though availability varies by specialization. SaaS customer-facing and cloud platform support roles tend to offer the most remote flexibility, while desktop support and on-site infrastructure roles typically require a physical presence at an office or data center.
How do you become a technical support specialist?
Start by building foundational IT skills through a formal degree program, a community college certificate, or a self-paced curriculum that covers networking, operating systems, and hardware. Earn an entry-level certification such as CompTIA A+ to validate those skills. Then apply to helpdesk or tier-one support roles to gain hands-on troubleshooting experience before moving into specialist or senior positions.
Can you get a technical support specialist job with little or no experience?
Yes, many employers hire entry-level technical support specialists based on certifications and demonstrated aptitude rather than years of experience. CompTIA A+ is the most recognized entry point. Internships, volunteer IT work for nonprofits, or documented home lab projects all help fill a thin resume. Roles at managed service providers and internal helpdesks are typically the most accessible starting points.
What does the technical support specialist interview process look like?
Most hiring processes include a recruiter screen, a hiring manager interview focused on past troubleshooting scenarios, and at least one technical assessment. The technical round often presents a break-fix scenario where you walk through your diagnostic process out loud. Some employers add a practical exercise using a remote desktop tool or a sample ticketing system to evaluate how you document and escalate issues.
Where can I find and apply to technical support specialist jobs?
You can find and apply to technical support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target environment, and apply directly to each listing from the same place.
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