Mid Level Technical Support Specialist Jobs

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Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a System Support Technical Specialist to join our team.

The Field Service Technical Specialist is a critical team member of the Technical Support team. These team members have three primary roles within the Support Services team: Provide expert technical advice to Navico Group customers including OEMs, Manufacturers, dealership technicians and consumers; Help improve reliability and serviceability of Navico Group Connect/Integrated products; Author and maintain service information and solutions including knowledge and FAQs.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including:
  • Diagnosing systems using electronic test equipment
  • Interpretation of fault codes
  • Adjustments and setting for hydraulic, electrical and application performance.
  • Development of processes related to equipment repairs and preventative maintenance.
• Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime.
• Document all technical questions and data into the contact management system for:
  • Future reference by other support team members
  • Creating new and improving upon current technical documents
  • Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability.
• Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems.
• Support other Support Services initiatives as needed including field visits, periodic audits and training.
• Provide “Project Brief” handoff and additional training to associated Service teams.
• Support of PPC committee through Rapid Response Team
• Provide OEM service specific trainings in relation to Navico Connect projects.

Skill Requirements:

• Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques.
• Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership
• Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
• Team player with good organizational skill and time management.
• Comfortable in a lab to be able to setup and test a problem the customer might be having
• Excellent communication skills (active listening, writing, speaking & telephone)
• Excellent organizational, oral and written communication skills to effectively communicate with the team and customers.
• Capability to read and understand technical documentation and vessel specifications.
• Knowledge of and experience with marine and/or mobile AC electrical systems and marine and/or mobile DC electrical systems.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• Bachelor’s Degree preferred
• 5+ years of technical experience on mobile equipment

• Experience with Navico Group products
• Electrical or Electronic experience on mobile equipment
• Technical, Customer or dealership experience

Preferred Qualifications:

• ABYC / RVIA Electrical Certification preferred
• NMEA Certification preferred

Working Conditions:

• Travel requirements 35% and above

The anticipated pay range for this position is $62,800 - $90,500 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.

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