Mid Level Customer Success Analyst Jobs
Mid level customer success analyst jobs go to professionals ready to own client portfolios end to end, drive retention initiatives with limited oversight, and mentor junior teammates on account strategy. Openings cover remote, hybrid, and on-site settings across Food & Beverage, Science & Research, and Technology & Software, with employers like Perdue, Syneos Health, and Neuberger Berman hiring at this level now.
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Perdue Farms is a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.
Summary
Drive HR technology innovation and operational excellence across the organization. As the Senior HRIS System Analyst, SuccessFactors Employee Central (EC), you will play a key role in configuring, maintaining, and enhancing the SAP SuccessFactors EC module to support efficient HR operations and seamless system integrations across the Perdue technology ecosystem. You will partner closely with HR, Payroll, IT, and external vendors to deliver high quality system functionality, optimize user experience, and support both day-to-day operations and strategic system initiatives. This role is ideal for a collaborative, detail-oriented professional who thrives in a fast-paced environment, enjoys solving complex system challenges, and is passionate about driving continuous improvement through technology.
The salary range for this position is $101,000 - $151,000 per year, based on experience and qualifications with annual bonus available (variable depending on performance).
Principal Essential Duties & Responsibilities
Configure and maintain SuccessFactors’ EC objects, workflows, business rules, data models, and foundation objects.
Ensuring system functionality aligns with HR processes and organizational policies.
Partner with the broader team to maintain role-based permissions, security structures, and audit requirements.
Manage third-party support configuration work as appropriate.
Act as an internal consultant and SME regarding SuccessFactors Employee Central functionality and capabilities.
Translate HR business needs into system requirements and functional specifications.
Support end-to-end employee lifecycle processes within EC.
Provide Tier 3 support for HR Operations, IT, HR, and other business users and stakeholder groups.
Review, assess, and follow established guidelines to implement bi-annual SuccessFactors releases.
Conduct impact analysis, regression testing, and documentation updates for all configuration changes.
Recommend system enhancements and process improvements.
Maintain data integrity through audits, validation rules, and proactive monitoring.
Develop and maintain required reports and analysis.
Support compliance and regulatory reporting requirements.
Partner with IT to troubleshoot and optimize integrations between EC and downstream systems.
Support testing cycles for integration updates and new interfaces.
Maintain system documentation, configuration logs, and process maps.
Lead UAT cycles for enhancements, integrations, and release updates.
Support HR Tech initiatives including new module implementations, process redesign, and system optimization projects.
Collaborate with cross-functional teams to deliver project outcomes.
Minimum Education and Experience
5+ years of experience with SAP SuccessFactors Employee Central.
Experience working with a high-volume, multi-location manufacturing population.
Strong understanding of HR data, HR operations, and employee lifecycle processes.
Experience with integrations, business rules, workflows, and role-based permissions in SuccessFactors.
Experience with SuccessFactors integrations, APIs, and middleware tools.
Strong analytical, troubleshooting, and problem-solving skills.
Strong communication skills with the ability to translate technical concepts for non-technical audiences concisely.
Experience participating in Agile or hybrid project methodologies.
Preferred Education and Experience
SuccessFactors EC certification.
Experience with additional SuccessFactors modules (Recruiting, Onboarding 2.0, Compensation, PMGM).
Experience with HCM SAP Payroll.
Physical Requirements and Environmental Factors
Position is mostly sedentary but may require occasional moving to other offices or buildings.
May need to move light equipment or supplies from one place to another.
May need to access files, supplies and equipment.
Work activity is in an office, open-partitioned, cubicle environment.
Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Perdue Farms is a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.
Summary
Drive HR technology innovation and operational excellence across the organization. As the Senior HRIS System Analyst, SuccessFactors Employee Central (EC), you will play a key role in configuring, maintaining, and enhancing the SAP SuccessFactors EC module to support efficient HR operations and seamless system integrations across the Perdue technology ecosystem. You will partner closely with HR, Payroll, IT, and external vendors to deliver high quality system functionality, optimize user experience, and support both day-to-day operations and strategic system initiatives. This role is ideal for a collaborative, detail-oriented professional who thrives in a fast-paced environment, enjoys solving complex system challenges, and is passionate about driving continuous improvement through technology.
The salary range for this position is $101,000 - $151,000 per year, based on experience and qualifications with annual bonus available (variable depending on performance).
Principal Essential Duties & Responsibilities
Configure and maintain SuccessFactors’ EC objects, workflows, business rules, data models, and foundation objects.
Ensuring system functionality aligns with HR processes and organizational policies.
Partner with the broader team to maintain role-based permissions, security structures, and audit requirements.
Manage third-party support configuration work as appropriate.
Act as an internal consultant and SME regarding SuccessFactors Employee Central functionality and capabilities.
Translate HR business needs into system requirements and functional specifications.
Support end-to-end employee lifecycle processes within EC.
Provide Tier 3 support for HR Operations, IT, HR, and other business users and stakeholder groups.
Review, assess, and follow established guidelines to implement bi-annual SuccessFactors releases.
Conduct impact analysis, regression testing, and documentation updates for all configuration changes.
Recommend system enhancements and process improvements.
Maintain data integrity through audits, validation rules, and proactive monitoring.
Develop and maintain required reports and analysis.
Support compliance and regulatory reporting requirements.
Partner with IT to troubleshoot and optimize integrations between EC and downstream systems.
Support testing cycles for integration updates and new interfaces.
Maintain system documentation, configuration logs, and process maps.
Lead UAT cycles for enhancements, integrations, and release updates.
Support HR Tech initiatives including new module implementations, process redesign, and system optimization projects.
Collaborate with cross-functional teams to deliver project outcomes.
Minimum Education and Experience
5+ years of experience with SAP SuccessFactors Employee Central.
Experience working with a high-volume, multi-location manufacturing population.
Strong understanding of HR data, HR operations, and employee lifecycle processes.
Experience with integrations, business rules, workflows, and role-based permissions in SuccessFactors.
Experience with SuccessFactors integrations, APIs, and middleware tools.
Strong analytical, troubleshooting, and problem-solving skills.
Strong communication skills with the ability to translate technical concepts for non-technical audiences concisely.
Experience participating in Agile or hybrid project methodologies.
Preferred Education and Experience
SuccessFactors EC certification.
Experience with additional SuccessFactors modules (Recruiting, Onboarding 2.0, Compensation, PMGM).
Experience with HCM SAP Payroll.
Physical Requirements and Environmental Factors
Position is mostly sedentary but may require occasional moving to other offices or buildings.
May need to move light equipment or supplies from one place to another.
May need to access files, supplies and equipment.
Work activity is in an office, open-partitioned, cubicle environment.
Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Top Industries Hiring
- Food & Beverage
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- Technology & Software
- Healthcare & Medical Services
- Investment & Asset Management
Mid Level Customer Success Analyst Jobs: Frequently Asked Questions
How do I get a mid level customer success analyst job?
Position yourself around ownership, not just execution. Highlight accounts you managed independently, churn risks you identified and resolved, and any process improvements you led. Applications land better when you quantify outcomes, such as retention rates improved or onboarding timelines shortened. Tailor your resume to show decision-making and client impact, not just task completion, and be ready to discuss how you handle escalations without escalating to a manager.
Which companies hire mid level customer success analysts?
Companies hiring mid level customer success analysts right now include Perdue, Syneos Health, and Neuberger Berman, based on current listings on Migrate Mate as of August 2026. Hiring at this level tends to come from SaaS companies, enterprise software vendors, and technology-enabled services firms that need analysts who can manage complex accounts and surface actionable insights with minimal oversight.
How do I move up to a mid level customer success analyst role?
The path from entry level to mid level is built on expanding ownership over time. Early in your career, you handle assigned tasks under close guidance. Moving up means taking on full account responsibility, leading cross-functional check-ins, and using data to drive your own recommendations rather than waiting for direction. Consistently delivering measurable outcomes, such as improved retention or faster time-to-value for customers, is what signals readiness for mid level expectations.
Which industries hire the most mid level customer success analysts?
Mid Level customer success analyst roles concentrate in Food & Beverage, Science & Research, and Technology & Software, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at this level because their products require sustained post-sale engagement, and mid level analysts are positioned to own that relationship, interpret usage data, and translate it into retention and expansion outcomes.