Customer Success Jobs
Customer success jobs are open across SaaS, fintech, healthcare technology, and enterprise software, from associate and onboarding specialist to manager and VP of customer success, with roles focused on retention, implementation, and renewals. Find a role that fits below and apply directly.
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Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Customer Success Jobs by Experience Level
Top Cities Hiring Customer Successs
Explore customer success openings in the cities hiring most right now.
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Find Customer Success JobsCustomer Success Job Market
Who's Hiring
- Intuit37
- SpaceX27
- Amazon21
- Salesforce19
- Braze18
Top Industries Hiring
- Technology & Software41
- Banking & Financial Services9
- Consulting & Professional Services9
- Retail7
- Marketing & Advertising7
What Employers Look For
The qualifications that appear most often in customer success jobs.
- 2 or more years of customer success, account management, or support experience at a SaaS company
- Demonstrated ability to manage a book of business and hit net revenue retention targets
- Experience with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
- Familiarity with CRM systems and the ability to maintain accurate account health data
Tips for Your Customer Success Job Search
Quantify retention and expansion metrics
Customer success hiring managers scan for proof you moved the needle on net revenue retention, churn reduction, or expansion revenue. Pull exact figures from your current or past book of business and put them in your resume bullet points, not just in interviews.
Tailor your resume to the product tier
A high-touch enterprise customer success role values executive business reviews and escalation management. A scaled or tech-touch role values automation, health-score monitoring, and tooling. Match your resume language to which model the job description describes before you apply.
Apply early to roles that fit
Migrate Mate lists customer success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get certified in customer success platforms
Hiring managers notice certifications from Gainsight, Totango, or ChurnZero on a resume because they signal you can hit the ground running without needing tool onboarding. Pick the platform most common in your target company's stack and pursue the credential before you start applying.
Prepare a structured QBR walkthrough for interviews
Many customer success interviews include a case study where you present a mock quarterly business review to a fake customer. Practice structuring it around customer goals, your product's impact on those goals, and a concrete next-step recommendation, not just a feature recap.
Follow up after final rounds with a value recap
After your final interview, send a short written note that recaps the customer problems you discussed and maps them to how you would address them in the role. This mirrors the kind of follow-through customer success professionals do with clients and signals cultural fit directly.
Customer Success Jobs: Frequently Asked Questions
Which companies are hiring the most customer success professionals?
Intuit, SpaceX, and Amazon are hiring the most customer success professionals right now, with openings concentrated in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Enterprise SaaS and cloud infrastructure companies consistently post the highest volume of customer success openings.
How many customer success jobs are remote?
About 83% of customer success openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in the technology sector. Scaled and tech-touch customer success positions tend to be the most remote-friendly, while high-touch enterprise roles that require on-site executive business reviews are more often hybrid or in-person.
How do you become a customer success professional?
Start by building experience in a customer-facing role such as support, implementation, or inside sales, where you handle real customer problems and learn to manage expectations. From there, move into a junior customer success associate role, develop familiarity with customer success platforms and health-score frameworks, and build a record of retaining and growing accounts before stepping into a full customer success manager position.
Can you get hired in customer success with little or no experience?
Yes, entry-level customer success roles exist, and companies often hire from support, implementation, or sales development backgrounds. Focus your application on experience resolving customer problems, communicating product value, or managing relationships, even informally. Getting certified in a customer success platform and demonstrating familiarity with churn concepts and health scoring in your cover letter helps offset a thin direct title history.
What does the customer success interview process look like?
Most customer success interviews include a recruiter screen, a hiring manager conversation focused on your book of business and retention philosophy, and a case study or role-play where you present a mock quarterly business review or handle a simulated at-risk customer scenario. Final rounds often involve a panel with sales, product, or leadership stakeholders who want to assess your cross-functional communication and your ability to drive account expansion.
Where can I find and apply to customer success jobs?
You can find and apply to customer success jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level and target industry, then apply directly to each listing that fits.
See All 1,770+ Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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