Customer Success Jobs
Customer success jobs are open across SaaS, fintech, healthcare technology, and enterprise software, from associate and onboarding specialist to manager and VP of customer success, with roles focused on retention, implementation, and renewals. Find a role that fits below and apply directly.
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Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Customer Success Jobs by Experience Level
Top Cities Hiring Customer Successs
Explore customer success openings in the cities hiring most right now.
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Find Customer Success JobsCustomer Success Job Market
Who's Hiring
- Cox Communications22C
- Deloitte20
- Amazon20
- AJAIA15A
- Intuit15
Top Industries Hiring
- Technology & Software137
- Banking & Financial Services11
- Consulting & Professional Services9
- Education7
- Non-Profit & Social Services7
What Employers Look For
The qualifications that appear most often in customer success jobs.
- 2 or more years of customer success, account management, or support experience at a SaaS company
- Demonstrated ability to manage a book of business and hit net revenue retention targets
- Experience with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
- Familiarity with CRM systems and the ability to maintain accurate account health data
Tips for Your Customer Success Job Search
Quantify retention and expansion metrics
Customer success hiring managers scan for proof you moved the needle on net revenue retention, churn reduction, or expansion revenue. Pull exact figures from your current or past book of business and put them in your resume bullet points, not just in interviews.
Tailor your resume to the product tier
A high-touch enterprise customer success role values executive business reviews and escalation management. A scaled or tech-touch role values automation, health-score monitoring, and tooling. Match your resume language to which model the job description describes before you apply.
Apply early to roles that fit
Migrate Mate lists customer success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get certified in customer success platforms
Hiring managers notice certifications from Gainsight, Totango, or ChurnZero on a resume because they signal you can hit the ground running without needing tool onboarding. Pick the platform most common in your target company's stack and pursue the credential before you start applying.
Prepare a structured QBR walkthrough for interviews
Many customer success interviews include a case study where you present a mock quarterly business review to a fake customer. Practice structuring it around customer goals, your product's impact on those goals, and a concrete next-step recommendation, not just a feature recap.
Follow up after final rounds with a value recap
After your final interview, send a short written note that recaps the customer problems you discussed and maps them to how you would address them in the role. This mirrors the kind of follow-through customer success professionals do with clients and signals cultural fit directly.
Customer Success Jobs: Frequently Asked Questions
Which companies are hiring the most customer success professionals?
Cox Communications, Deloitte, and Amazon are hiring the most customer success professionals right now, with openings concentrated in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. Enterprise SaaS and cloud infrastructure companies consistently post the highest volume of customer success openings.
How many customer success jobs are remote?
About 79% of customer success openings are fully remote or hybrid as of August 2026, making it one of the more remote-accessible roles in the technology sector. Scaled and tech-touch customer success positions tend to be the most remote-friendly, while high-touch enterprise roles that require on-site executive business reviews are more often hybrid or in-person.
How do you become a customer success professional?
Start by building experience in a customer-facing role such as support, implementation, or inside sales, where you handle real customer problems and learn to manage expectations. From there, move into a junior customer success associate role, develop familiarity with customer success platforms and health-score frameworks, and build a record of retaining and growing accounts before stepping into a full customer success manager position.
Can you get hired in customer success with little or no experience?
Yes, entry-level customer success roles exist, and companies often hire from support, implementation, or sales development backgrounds. Focus your application on experience resolving customer problems, communicating product value, or managing relationships, even informally. Getting certified in a customer success platform and demonstrating familiarity with churn concepts and health scoring in your cover letter helps offset a thin direct title history.
What does the customer success interview process look like?
Most customer success interviews include a recruiter screen, a hiring manager conversation focused on your book of business and retention philosophy, and a case study or role-play where you present a mock quarterly business review or handle a simulated at-risk customer scenario. Final rounds often involve a panel with sales, product, or leadership stakeholders who want to assess your cross-functional communication and your ability to drive account expansion.
Where can I find and apply to customer success jobs?
You can find and apply to customer success jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level and target industry, then apply directly to each listing that fits.
See All 1,851+ Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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