Enterprise Customer Success Jobs
Enterprise Customer Success jobs are open across SaaS, fintech, healthtech, and enterprise software, from associate to director level, with specializations in onboarding, strategic accounts, and renewals management. Find a role that fits from the openings below and apply directly.
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Senior Customer Success Manager - SaaS (Enterprise)
ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
About ShipperHQ
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview
As a Senior Customer Success Manager, you will own a portfolio of strategic enterprise and high-growth customers, driving long-term partnerships and measurable business outcomes. Acting as both a trusted advisor and commercial owner, you will be responsible for protecting and growing recurring revenue through renewals, expansion, and executive relationship management. Success in this role requires a strong business mindset, consultative approach, and the ability to influence stakeholders while delivering exceptional customer value.
Responsibilities
- Own a portfolio of enterprise and strategic accounts with full responsibility for retention, renewal, and expansion revenue.
- Develop trusted relationships with executive stakeholders and become a strategic advisor on shipping, e-commerce, and operational initiatives.
- Create and execute customer success plans aligned to customer business objectives, KPIs, and measurable ROI.
- Drive product adoption, customer maturity, and long-term value realization through strategic account planning and executive business reviews.
- Lead the renewal process, proactively managing customer health, forecasting outcomes, and mitigating churn risk well in advance of contract expiration.
- Identify, develop, and close expansion opportunities through consultative, value-based selling and cross-functional collaboration with Sales.
- Own a revenue target and consistently achieve retention and expansion goals across your book of business.
- Conduct regular account planning to identify growth opportunities, competitive threats, and executive engagement strategies.
- Partner with Product, Support, and Engineering to advocate for customer needs and ensure successful execution of strategic initiatives.
- Maintain accurate account forecasts, pipeline, and customer health metrics within CRM and customer success platforms.
Qualifications
- 5+ years of experience managing enterprise or strategic customer accounts in a B2B SaaS Customer Success or Account Management role.
- Demonstrated success owning a multi-million-dollar book of business with responsibility for renewals, expansion, and revenue growth.
- Proven ability to build and maintain executive-level relationships across complex customer organizations.
- Strong commercial acumen with experience carrying or influencing retention and expansion quotas.
- Experience conducting executive business reviews, account planning, and strategic customer engagements.
- Ability to identify customer risk early and execute proactive retention strategies that protect recurring revenue.
- Excellent business and financial acumen with the ability to articulate ROI and business value to executive stakeholders.
- Exceptional communication, negotiation, and presentation skills with strong executive presence.
- Highly organized, self-motivated, and comfortable managing multiple enterprise accounts in a fast-paced environment.
- Experience in e-commerce, shipping, logistics, or supply chain technology is strongly preferred.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
- This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
- Compensation is based on experience
txUkKjPAmf
Senior Customer Success Manager - SaaS (Enterprise)
ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
About ShipperHQ
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview
As a Senior Customer Success Manager, you will own a portfolio of strategic enterprise and high-growth customers, driving long-term partnerships and measurable business outcomes. Acting as both a trusted advisor and commercial owner, you will be responsible for protecting and growing recurring revenue through renewals, expansion, and executive relationship management. Success in this role requires a strong business mindset, consultative approach, and the ability to influence stakeholders while delivering exceptional customer value.
Responsibilities
- Own a portfolio of enterprise and strategic accounts with full responsibility for retention, renewal, and expansion revenue.
- Develop trusted relationships with executive stakeholders and become a strategic advisor on shipping, e-commerce, and operational initiatives.
- Create and execute customer success plans aligned to customer business objectives, KPIs, and measurable ROI.
- Drive product adoption, customer maturity, and long-term value realization through strategic account planning and executive business reviews.
- Lead the renewal process, proactively managing customer health, forecasting outcomes, and mitigating churn risk well in advance of contract expiration.
- Identify, develop, and close expansion opportunities through consultative, value-based selling and cross-functional collaboration with Sales.
- Own a revenue target and consistently achieve retention and expansion goals across your book of business.
- Conduct regular account planning to identify growth opportunities, competitive threats, and executive engagement strategies.
- Partner with Product, Support, and Engineering to advocate for customer needs and ensure successful execution of strategic initiatives.
- Maintain accurate account forecasts, pipeline, and customer health metrics within CRM and customer success platforms.
Qualifications
- 5+ years of experience managing enterprise or strategic customer accounts in a B2B SaaS Customer Success or Account Management role.
- Demonstrated success owning a multi-million-dollar book of business with responsibility for renewals, expansion, and revenue growth.
- Proven ability to build and maintain executive-level relationships across complex customer organizations.
- Strong commercial acumen with experience carrying or influencing retention and expansion quotas.
- Experience conducting executive business reviews, account planning, and strategic customer engagements.
- Ability to identify customer risk early and execute proactive retention strategies that protect recurring revenue.
- Excellent business and financial acumen with the ability to articulate ROI and business value to executive stakeholders.
- Exceptional communication, negotiation, and presentation skills with strong executive presence.
- Highly organized, self-motivated, and comfortable managing multiple enterprise accounts in a fast-paced environment.
- Experience in e-commerce, shipping, logistics, or supply chain technology is strongly preferred.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
- This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
- Compensation is based on experience
txUkKjPAmf
Enterprise Customer Success Jobs by Experience Level
Top Cities Hiring Enterprise Customer Successs
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Find JobsEnterprise Customer Success Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software28
- Consulting & Professional Services7
- Electronics & Hardware5
- Education4
- Retail3
What Employers Look For
The qualifications that appear most often in enterprise customer success jobs.
- 3-7 years managing enterprise or strategic accounts with complex stakeholder environments
- Demonstrated ability to drive software adoption and measurable customer outcomes at scale
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning renewal cycles, expansion opportunities, and executive business reviews
- Strong data analysis skills using Salesforce, Tableau, or similar CRM and reporting tools
- Bachelor's degree in business, communications, or a related field preferred by most employers
Tips for Your Enterprise Customer Success Job Search
Quantify retention and expansion outcomes
Your resume needs to show gross and net revenue retention, churn reduction, and expansion revenue you influenced. Hiring managers for enterprise roles scan for numbers tied to book of value managed and customer health improvements, not just relationship-building duties.
Apply early to roles that fit
Migrate Mate lists enterprise customer success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each customer tier
Enterprise CSM roles differ sharply from mid-market ones. Highlight the account sizes you managed, number of stakeholders involved, and executive business review cadence. Recruiters filter out candidates whose experience signals they've only worked with smaller or lower-complexity accounts.
Target openings by CRM and CS platform
Many enterprise job postings specify Gainsight, Salesforce, Totango, or ChurnZero. Search for openings that name tools you've used, and call out your proficiency in the skills section. Matching on platform fluency gets your application past the first automated screen.
Prepare a structured executive business review example
Interviewers for enterprise CS roles almost always ask you to walk through how you run a QBR or EBR with a C-suite stakeholder. Prepare a specific example that includes the data you brought, the renewal or expansion outcome, and how you handled pushback from the account.
Negotiate on variable comp structure, not just base
Enterprise CSM offers often include a bonus tied to renewal rate, net revenue retention, or CSAT scores. Before accepting, clarify exactly which metrics trigger the variable component and whether the target is individual or team-based, so you can evaluate the realistic earning structure.
Enterprise Customer Success Jobs: Frequently Asked Questions
Which companies are hiring the most enterprise customer success managers?
The companies hiring the most enterprise customer success managers right now include Samsara, Navan, and HARVEY, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of August 2026. SaaS and enterprise software companies consistently post the highest volume of these roles.
How many enterprise customer success jobs are remote?
About 73% of enterprise customer success openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in go-to-market teams. Strategic and technical account management sub-specializations tend to have the highest share of remote-eligible postings, while roles requiring on-site executive meetings are more likely to require some in-person presence.
How do you become an enterprise customer success manager?
Start in a customer-facing role such as mid-market CSM, account management, or implementation, where you build skills in onboarding, renewal conversations, and stakeholder communication. Move into enterprise accounts by demonstrating ownership of complex customers and measurable retention outcomes. Learning a major CS platform like Gainsight and developing executive communication skills accelerates the transition into enterprise-level positions.
Can you get hired in enterprise customer success with little experience?
Most enterprise CS roles require prior account management or CSM experience because the complexity of enterprise accounts demands proven stakeholder and renewal skills. You can break in by excelling in a mid-market or commercial CSM role, taking ownership of your largest or most complex accounts, and building a record of measurable retention results that you can present concretely during interviews.
What does the enterprise customer success interview process look like?
The process typically starts with a recruiter screen focused on your background and account experience, followed by a hiring manager interview that goes deep on how you manage renewals, escalations, and executive relationships. Most companies then include a panel or cross-functional interview and a practical exercise such as a mock executive business review, a churn risk analysis, or a written account plan for a hypothetical customer.
Where can I find and apply to enterprise customer success jobs?
You can find and apply to enterprise customer success jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and target account tier, then apply directly to each listing that fits.
See All 126+ Enterprise Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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