Enterprise Customer Success Jobs
Enterprise Customer Success jobs are open across SaaS, fintech, healthtech, and enterprise software, from associate to director level, with specializations in onboarding, strategic accounts, and renewals management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 110+ Enterprise Customer Success jobs
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
Enterprise Customer Success Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software14
- Telecommunications2
- Consulting & Professional Services2
- Retail1
- Accounting & Auditing1
What Employers Look For
The qualifications that appear most often in enterprise customer success jobs.
- 3-7 years managing enterprise or strategic accounts with complex stakeholder environments
- Demonstrated ability to drive software adoption and measurable customer outcomes at scale
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning renewal cycles, expansion opportunities, and executive business reviews
- Strong data analysis skills using Salesforce, Tableau, or similar CRM and reporting tools
- Bachelor's degree in business, communications, or a related field preferred by most employers
Tips for Your Enterprise Customer Success Job Search
Quantify retention and expansion outcomes
Your resume needs to show gross and net revenue retention, churn reduction, and expansion revenue you influenced. Hiring managers for enterprise roles scan for numbers tied to book of value managed and customer health improvements, not just relationship-building duties.
Apply early to roles that fit
Migrate Mate lists enterprise customer success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each customer tier
Enterprise CSM roles differ sharply from mid-market ones. Highlight the account sizes you managed, number of stakeholders involved, and executive business review cadence. Recruiters filter out candidates whose experience signals they've only worked with smaller or lower-complexity accounts.
Target openings by CRM and CS platform
Many enterprise job postings specify Gainsight, Salesforce, Totango, or ChurnZero. Search for openings that name tools you've used, and call out your proficiency in the skills section. Matching on platform fluency gets your application past the first automated screen.
Prepare a structured executive business review example
Interviewers for enterprise CS roles almost always ask you to walk through how you run a QBR or EBR with a C-suite stakeholder. Prepare a specific example that includes the data you brought, the renewal or expansion outcome, and how you handled pushback from the account.
Negotiate on variable comp structure, not just base
Enterprise CSM offers often include a bonus tied to renewal rate, net revenue retention, or CSAT scores. Before accepting, clarify exactly which metrics trigger the variable component and whether the target is individual or team-based, so you can evaluate the realistic earning structure.
Enterprise Customer Success Jobs: Frequently Asked Questions
Which companies are hiring the most enterprise customer success managers?
The companies hiring the most enterprise customer success managers right now include Uber, Braze, and Samsara, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently post the highest volume of these roles.
How many enterprise customer success jobs are remote?
About 82% of enterprise customer success openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in go-to-market teams. Strategic and technical account management sub-specializations tend to have the highest share of remote-eligible postings, while roles requiring on-site executive meetings are more likely to require some in-person presence.
How do you become an enterprise customer success manager?
Start in a customer-facing role such as mid-market CSM, account management, or implementation, where you build skills in onboarding, renewal conversations, and stakeholder communication. Move into enterprise accounts by demonstrating ownership of complex customers and measurable retention outcomes. Learning a major CS platform like Gainsight and developing executive communication skills accelerates the transition into enterprise-level positions.
Can you get hired in enterprise customer success with little experience?
Most enterprise CS roles require prior account management or CSM experience because the complexity of enterprise accounts demands proven stakeholder and renewal skills. You can break in by excelling in a mid-market or commercial CSM role, taking ownership of your largest or most complex accounts, and building a record of measurable retention results that you can present concretely during interviews.
What does the enterprise customer success interview process look like?
The process typically starts with a recruiter screen focused on your background and account experience, followed by a hiring manager interview that goes deep on how you manage renewals, escalations, and executive relationships. Most companies then include a panel or cross-functional interview and a practical exercise such as a mock executive business review, a churn risk analysis, or a written account plan for a hypothetical customer.
Where can I find and apply to enterprise customer success jobs?
You can find and apply to enterprise customer success jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and target account tier, then apply directly to each listing that fits.
See All 110+ Enterprise Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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