Enterprise Customer Success Jobs
Enterprise Customer Success jobs are open across SaaS, fintech, healthtech, and enterprise software, from associate to director level, with specializations in onboarding, strategic accounts, and renewals management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 1,605+ Enterprise Customer Success jobs
INTRODUCTION
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.
What will I be doing?
- Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts).
- Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
- Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
- Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
- Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
- Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
- Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
- Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges.
- Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
- Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.
BASIC QUALIFICATIONS
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
- Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
- Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
- Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
- Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
- Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
- Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
- Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
- Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
- Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.
BENEFITS
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $200,100 - $238,950. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
LI-Hybrid
POLICIES
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
INTRODUCTION
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.
What will I be doing?
- Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts).
- Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
- Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
- Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
- Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
- Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
- Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
- Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges.
- Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
- Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.
BASIC QUALIFICATIONS
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
- Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
- Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
- Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
- Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
- Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
- Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
- Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
- Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
- Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.
BENEFITS
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $200,100 - $238,950. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
LI-Hybrid
POLICIES
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
See All 1,605+ Enterprise Customer Success Jobs
Jump back to the full list of openings and apply to any enterprise customer success role that fits.
Find JobsEnterprise Customer Success Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- CVS Health86
- iHeartMedia43
- Samsara34
- Salesforce31
- Meter25
Top Industries Hiring
- Technology & Software739
- Consulting & Professional Services137
- Healthcare & Medical Services126
- Insurance88
- Manufacturing51
What Employers Look For
The qualifications that appear most often in enterprise customer success jobs.
- 3-7 years managing enterprise or strategic accounts with complex stakeholder environments
- Demonstrated ability to drive software adoption and measurable customer outcomes at scale
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning renewal cycles, expansion opportunities, and executive business reviews
- Strong data analysis skills using Salesforce, Tableau, or similar CRM and reporting tools
- Bachelor's degree in business, communications, or a related field preferred by most employers
Tips for Your Enterprise Customer Success Job Search
Quantify retention and expansion outcomes
Your resume needs to show gross and net revenue retention, churn reduction, and expansion revenue you influenced. Hiring managers for enterprise roles scan for numbers tied to book of value managed and customer health improvements, not just relationship-building duties.
Apply early to roles that fit
Migrate Mate lists enterprise customer success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each customer tier
Enterprise CSM roles differ sharply from mid-market ones. Highlight the account sizes you managed, number of stakeholders involved, and executive business review cadence. Recruiters filter out candidates whose experience signals they've only worked with smaller or lower-complexity accounts.
Target openings by CRM and CS platform
Many enterprise job postings specify Gainsight, Salesforce, Totango, or ChurnZero. Search for openings that name tools you've used, and call out your proficiency in the skills section. Matching on platform fluency gets your application past the first automated screen.
Prepare a structured executive business review example
Interviewers for enterprise CS roles almost always ask you to walk through how you run a QBR or EBR with a C-suite stakeholder. Prepare a specific example that includes the data you brought, the renewal or expansion outcome, and how you handled pushback from the account.
Negotiate on variable comp structure, not just base
Enterprise CSM offers often include a bonus tied to renewal rate, net revenue retention, or CSAT scores. Before accepting, clarify exactly which metrics trigger the variable component and whether the target is individual or team-based, so you can evaluate the realistic earning structure.
Enterprise Customer Success Jobs: Frequently Asked Questions
Which companies are hiring the most enterprise customer success managers?
The companies hiring the most enterprise customer success managers right now include CVS Health, iHeartMedia, and Samsara, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of June 2026. SaaS and enterprise software companies consistently post the highest volume of these roles.
How many enterprise customer success jobs are remote?
About 44% of enterprise customer success openings are fully remote or hybrid as of June 2026, making it one of the more flexible roles in go-to-market teams. Strategic and technical account management sub-specializations tend to have the highest share of remote-eligible postings, while roles requiring on-site executive meetings are more likely to require some in-person presence.
How do you become an enterprise customer success manager?
Start in a customer-facing role such as mid-market CSM, account management, or implementation, where you build skills in onboarding, renewal conversations, and stakeholder communication. Move into enterprise accounts by demonstrating ownership of complex customers and measurable retention outcomes. Learning a major CS platform like Gainsight and developing executive communication skills accelerates the transition into enterprise-level positions.
Can you get hired in enterprise customer success with little experience?
Most enterprise CS roles require prior account management or CSM experience because the complexity of enterprise accounts demands proven stakeholder and renewal skills. You can break in by excelling in a mid-market or commercial CSM role, taking ownership of your largest or most complex accounts, and building a record of measurable retention results that you can present concretely during interviews.
What does the enterprise customer success interview process look like?
The process typically starts with a recruiter screen focused on your background and account experience, followed by a hiring manager interview that goes deep on how you manage renewals, escalations, and executive relationships. Most companies then include a panel or cross-functional interview and a practical exercise such as a mock executive business review, a churn risk analysis, or a written account plan for a hypothetical customer.
Where can I find and apply to enterprise customer success jobs?
You can find and apply to enterprise customer success jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and target account tier, then apply directly to each listing that fits.
See All 1,605+ Enterprise Customer Success Jobs
Jump back to the full list of openings and apply to any enterprise customer success role that fits.
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