Support Analyst Jobs
Support Analyst jobs are open across healthcare, financial services, technology, and managed services, at every level from entry-level to senior and lead, with specializations in IT support, application support, and operations support. Find a role that fits below and apply directly.
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Showing 5 of 1,054+ Support Analyst jobs
Position: AS/400 Developer and support Analyst
Location: Dallas, TX (Hybrid)
Job Type: Contract (only W2) & Fulltime permanent
Job Description
- Lead the design and implementation of technical solutions using AS/400 Utilities and RPG to meet business requirements.
- Oversee the development and maintenance of applications using AS400/COBOL and CLP to ensure optimal performance.
- Perform various analytical, technical, and administrative activities in the development, implementation, and support of in-house and vendor-developed software
- Identify, analyze, and document business needs and system requirements by conferring with staff or users.
- Assist with project plans for the development and/or implementation of large projects.
- Develop, modify, maintain, test, and install applications to meet business requirements.
- Code and debug programs in accordance with systems design and technical specifications.
- Perform ongoing systems maintenance of custom applications to ensure proper application operation, functional efficiency, and effectiveness
- Provides after-hours support as needed throughout the year
- Having a strong Accounting/Finance background and experience supporting complex applications in the commercial Real Estate industry are a plus.
- Proficiency in IBM iSeries platform consisting of the following skills
- RPG (RPG III, IV, ILE, Free-Format)
- CLP programming
- DDS programming
- SQL programming
- Embedded RPG/SQL programming
- Java/Embedded RPG Java calls
- Sub-File programming
- IFS
- Client Access/File Transfer, FTP/SFTP protocols
- Aldon LMi change management system or equivalent.
- DFU/FEU file maintenance tools
- Robot Reports iSeries reporting tool
- iSeries operations
- Experience in other skills
- Microsoft SQL Server Management Studio
- PowerBuilder
Pay: $120,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Parental leave
- Vision insurance
Application Question(s):
- Total years of experience?
- Years of experience in AS400?
- Years of experience in RPG?
- Years of experience in CLP / CL?
- Years of experience in COBOL?
- Work authorization?
1. USC
2. GC
3. GC EAD
4. H4 EAD
5. TN
6. L2S
- Expected hourly pay (only W2) or annual salary?
Work Location: Hybrid remote in Dallas, TX 75244
Position: AS/400 Developer and support Analyst
Location: Dallas, TX (Hybrid)
Job Type: Contract (only W2) & Fulltime permanent
Job Description
- Lead the design and implementation of technical solutions using AS/400 Utilities and RPG to meet business requirements.
- Oversee the development and maintenance of applications using AS400/COBOL and CLP to ensure optimal performance.
- Perform various analytical, technical, and administrative activities in the development, implementation, and support of in-house and vendor-developed software
- Identify, analyze, and document business needs and system requirements by conferring with staff or users.
- Assist with project plans for the development and/or implementation of large projects.
- Develop, modify, maintain, test, and install applications to meet business requirements.
- Code and debug programs in accordance with systems design and technical specifications.
- Perform ongoing systems maintenance of custom applications to ensure proper application operation, functional efficiency, and effectiveness
- Provides after-hours support as needed throughout the year
- Having a strong Accounting/Finance background and experience supporting complex applications in the commercial Real Estate industry are a plus.
- Proficiency in IBM iSeries platform consisting of the following skills
- RPG (RPG III, IV, ILE, Free-Format)
- CLP programming
- DDS programming
- SQL programming
- Embedded RPG/SQL programming
- Java/Embedded RPG Java calls
- Sub-File programming
- IFS
- Client Access/File Transfer, FTP/SFTP protocols
- Aldon LMi change management system or equivalent.
- DFU/FEU file maintenance tools
- Robot Reports iSeries reporting tool
- iSeries operations
- Experience in other skills
- Microsoft SQL Server Management Studio
- PowerBuilder
Pay: $120,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Parental leave
- Vision insurance
Application Question(s):
- Total years of experience?
- Years of experience in AS400?
- Years of experience in RPG?
- Years of experience in CLP / CL?
- Years of experience in COBOL?
- Work authorization?
1. USC
2. GC
3. GC EAD
4. H4 EAD
5. TN
6. L2S
- Expected hourly pay (only W2) or annual salary?
Work Location: Hybrid remote in Dallas, TX 75244
Support Analyst Jobs by Experience Level
Top Cities Hiring Support Analysts
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Find Support Analyst JobsSupport Analyst Job Market
Who's Hiring
- PNC Financial Services13
- People, Technology & Processes13
- JPMorganChase12
- Jack Henry & Associates12
- SABG11
Top Industries Hiring
- Technology & Software23
- Healthcare & Medical Services8
- Banking & Financial Services7
- Education5
- Manufacturing5
What Employers Look For
The qualifications that appear most often in support analyst jobs.
- 1-3 years of experience in a technical support or help desk role
- Proficiency with an ITSM platform such as ServiceNow, Jira Service Management, or Zendesk
- Strong troubleshooting skills across hardware, software, and network connectivity issues
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ or ITIL Foundation certification preferred by most employers
- Clear written and verbal communication skills for end-user and stakeholder interactions
Tips for Your Support Analyst Job Search
Tailor your resume to ticket systems
Support analyst job postings frequently name specific ITSM platforms like ServiceNow or Jira. Pull the exact tool names from each posting and make sure your resume mirrors that language, since many applicant tracking systems filter on those terms before a human ever reads your application.
Quantify resolution metrics on your resume
Generic phrases like 'resolved tickets' get skipped. Instead, note average first-call resolution rates, ticket volumes you handled, or SLA compliance percentages you maintained. Hiring managers for support analyst roles respond to outcome data, not task descriptions.
Target postings by support tier clearly
Support analyst roles split sharply between Tier 1, Tier 2, and application-level support, and applying to the wrong tier wastes your time. Read the escalation responsibilities in each job description carefully and only apply where your actual troubleshooting depth is a match.
Apply early to roles that fit
Migrate Mate lists support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Support analyst interviews almost always include a scenario like 'a user cannot access their application and is escalating.' Practice walking through your diagnostic steps out loud, including how you communicate status to the user while you work, since both technical and soft-skill judgment are being assessed.
Negotiate using scope, not just title
When an offer comes in lower than expected, reference the breadth of systems you will support or the on-call expectations in the role description. Framing your ask around operational scope gives hiring managers a concrete reason to revisit compensation with their own leadership.
Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most support analysts?
The companies hiring the most support analysts right now include PNC Financial Services, People, Technology & Processes, and JPMorganChase, with the largest share of openings in Texas, Virginia, and California, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large financial institutions consistently post the highest volume of support analyst roles year-round.
How many support analyst jobs are remote?
About 56% of support analyst openings are fully remote or hybrid as of November 2026, though availability varies significantly by specialization. Application support and software-focused analyst roles tend to have the highest share of remote options, while Tier 1 desktop support and on-site IT support positions remain largely in-person.
How do you become a support analyst?
Start by building foundational IT knowledge through a degree or a certification like CompTIA A+ or ITIL Foundation. Get hands-on experience through a help desk role, internship, or volunteer IT work. Learn at least one ITSM ticketing platform. From there, focus on developing your troubleshooting documentation skills and applying to roles that match your current support tier.
Can you get a support analyst job with little experience?
Yes, many Tier 1 and junior support analyst roles are specifically designed for candidates with limited professional experience. Employers in this tier prioritize communication skills, a demonstrated ability to follow troubleshooting procedures, and a willingness to learn. Completing an entry-level IT certification, building a home lab, or working a retail tech role can substitute for formal work history in early applications.
What does the support analyst interview process look like?
Most support analyst interviews begin with a recruiter screen focused on your technical background and tool experience. A hiring manager round follows, covering scenario-based troubleshooting questions and how you handle escalations. Some employers include a brief technical assessment or a walk-through of a mock ticket. Final rounds may involve a team interview assessing your communication style and fit with the support culture.
Where can I find and apply to support analyst jobs?
You can find and apply to support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your support tier, industry preference, and location, then apply directly to each listing that fits.
See All 1,054+ Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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