Support Analyst Jobs
Support Analyst jobs are open across healthcare, financial services, technology, and enterprise software, from entry-level to senior, with specializations in IT support, application support, and business systems analysis. Find a role that fits from the openings below and apply directly.
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Showing 5 of 3,425+ Support Analyst jobs
Job Role: Lead Support Analyst
Location: New York City, NY – Remote
Job Type: Contract
Mandate Skills: Candidates should have experience with broadcast / media domain or Scheduling system experience.
Position Overview
The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group overseeing the support stability and performance of mission critical scheduling applications used across global media operations. This position leads a team of Application Support Analysts responsible for ensuring operational continuity for systems that underpin content creation, broadcast scheduling, and corporate business functions. The Lead Support Analyst partners with IT operations, business stakeholders, and vendors to maintain reliability, implement best practices, and drive continuous improvement across the application landscape.
Key Responsibilities
- Team Leadership Operational Oversight
- Lead a global team of Application Support Analysts responsible for supporting and maintaining multiple high impact scheduling and corporate applications
- Prioritize and coordinate assignments for issues impacting mission critical systems across regions and time zones
-
Mentor, coach, and crosstrain team members to enhance technical expertise and ensure consistent service delivery standards
-
Incident Problem Change Management
- Oversee incident and problem management processes for assigned applications, ensuring timely triage, resolution, and communication for production issues
- Troubleshoot application issues, identify immediate remediation steps, determine root causes, and coordinate long term corrective actions
- Manage change control activities including database updates, configuration changes, and offhours deployments in collaboration with global IT teams
-
Ensure compliance with ITIL best practices for Incident, Problem, and Change Management
-
System Support Maintenance
- Ensure optimal performance and reliability of mission critical systems supporting content scheduling, broadcast operations, and enterprise functions
- Perform routine maintenance, upgrades, and operational tasks during scheduled off-hours as needed
-
Support testing activities including functional, regression, integration, and user acceptance testing (UAT) for application changes and releases
-
Monitoring Reporting Continuous Improvement
- Define and implement enterprise monitoring strategies to proactively identify and respond to developing issues
- Develop dashboards and executive level reporting including ticket burndown charts, system performance metrics, and team performance indicators
- Identify and deliver process improvements, automation opportunities, and self service reporting tools to reduce manual and ad hoc requests
-
Analyze recurring issues and recommend long term process or technology improvements
-
Stakeholder Vendor Management
- Collaborate closely with Corporate IT teams, business units, and end users to align application support activities with organizational priorities
- Develop and maintain strong relationships with software and hardware vendors, managed service providers, and third-party partners
- Stay informed about application roadmaps, upcoming enhancements, and industry trends relevant to enterprise media systems
Additional Responsibilities
- Provide on call support on a rotational basis including nights, weekends, or alternate shift schedules
- Support special projects and other tasks as assigned by IT leadership
Requirements
- Undergraduate Degree required
- Experience leading a team of Application Support Analysts
- Working knowledge of the Windows operating environment
- Competency in relational database structures, particularly SQL and Oracle PLSQL
- Experience in Service Desk environments and IT ticket resolution workflows
- Experience with Service Now, Jira, or other ticket management software
- Experience with process documentation and process documentation tools such as PowerPoint and Visio
- Excellent analytical, communication (both verbal and written), facilitation, and organizational skills
- Very strong results with people and thought leadership skills
- Strategic, innovative thinking and vision
- Strong business acumen
- Excellent analytical skills
- Solid understanding of technology
- Excellent organizational skills with particular attention to detail
- Ability to work independently in a fast paced environment
- Ability to learn new skills and concepts quickly
- Experience in the Media industry is a plus
- Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus
- Experience with Operatives Integrated Broadcast Management System (IBMS) or MediaGenix's WHATS On or other distribution and scheduling software a plus
Job Role: Lead Support Analyst
Location: New York City, NY – Remote
Job Type: Contract
Mandate Skills: Candidates should have experience with broadcast / media domain or Scheduling system experience.
Position Overview
The Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group overseeing the support stability and performance of mission critical scheduling applications used across global media operations. This position leads a team of Application Support Analysts responsible for ensuring operational continuity for systems that underpin content creation, broadcast scheduling, and corporate business functions. The Lead Support Analyst partners with IT operations, business stakeholders, and vendors to maintain reliability, implement best practices, and drive continuous improvement across the application landscape.
Key Responsibilities
- Team Leadership Operational Oversight
- Lead a global team of Application Support Analysts responsible for supporting and maintaining multiple high impact scheduling and corporate applications
- Prioritize and coordinate assignments for issues impacting mission critical systems across regions and time zones
-
Mentor, coach, and crosstrain team members to enhance technical expertise and ensure consistent service delivery standards
-
Incident Problem Change Management
- Oversee incident and problem management processes for assigned applications, ensuring timely triage, resolution, and communication for production issues
- Troubleshoot application issues, identify immediate remediation steps, determine root causes, and coordinate long term corrective actions
- Manage change control activities including database updates, configuration changes, and offhours deployments in collaboration with global IT teams
-
Ensure compliance with ITIL best practices for Incident, Problem, and Change Management
-
System Support Maintenance
- Ensure optimal performance and reliability of mission critical systems supporting content scheduling, broadcast operations, and enterprise functions
- Perform routine maintenance, upgrades, and operational tasks during scheduled off-hours as needed
-
Support testing activities including functional, regression, integration, and user acceptance testing (UAT) for application changes and releases
-
Monitoring Reporting Continuous Improvement
- Define and implement enterprise monitoring strategies to proactively identify and respond to developing issues
- Develop dashboards and executive level reporting including ticket burndown charts, system performance metrics, and team performance indicators
- Identify and deliver process improvements, automation opportunities, and self service reporting tools to reduce manual and ad hoc requests
-
Analyze recurring issues and recommend long term process or technology improvements
-
Stakeholder Vendor Management
- Collaborate closely with Corporate IT teams, business units, and end users to align application support activities with organizational priorities
- Develop and maintain strong relationships with software and hardware vendors, managed service providers, and third-party partners
- Stay informed about application roadmaps, upcoming enhancements, and industry trends relevant to enterprise media systems
Additional Responsibilities
- Provide on call support on a rotational basis including nights, weekends, or alternate shift schedules
- Support special projects and other tasks as assigned by IT leadership
Requirements
- Undergraduate Degree required
- Experience leading a team of Application Support Analysts
- Working knowledge of the Windows operating environment
- Competency in relational database structures, particularly SQL and Oracle PLSQL
- Experience in Service Desk environments and IT ticket resolution workflows
- Experience with Service Now, Jira, or other ticket management software
- Experience with process documentation and process documentation tools such as PowerPoint and Visio
- Excellent analytical, communication (both verbal and written), facilitation, and organizational skills
- Very strong results with people and thought leadership skills
- Strategic, innovative thinking and vision
- Strong business acumen
- Excellent analytical skills
- Solid understanding of technology
- Excellent organizational skills with particular attention to detail
- Ability to work independently in a fast paced environment
- Ability to learn new skills and concepts quickly
- Experience in the Media industry is a plus
- Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus
- Experience with Operatives Integrated Broadcast Management System (IBMS) or MediaGenix's WHATS On or other distribution and scheduling software a plus
See All 3,425+ Support Analyst Jobs
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Find Support Analyst JobsSupport Analyst Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- CVS Health191
- Amazon111
- Ryder System72
- Morgan Stanley65
- Citi41
Top Industries Hiring
- Healthcare & Medical Services668
- Technology & Software605
- Education265
- Consulting & Professional Services222
- Banking & Financial Services221
What Employers Look For
The qualifications that appear most often in support analyst jobs.
- Experience troubleshooting hardware, software, and network issues in a help desk or support environment
- Proficiency with ticketing and ITSM platforms such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for both technical and non-technical audiences
- CompTIA A+, ITIL Foundation, or equivalent certification preferred or required
- Familiarity with Active Directory, Microsoft 365, and remote desktop tools
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Support Analyst Job Search
Tailor your resume to ticket systems
Support analyst job descriptions almost always call out specific platforms like ServiceNow, Jira, or Zendesk. Match the exact tool names from each posting in your resume's skills and experience sections so your application clears automated filters.
Quantify resolution metrics you owned
Hiring managers for support analyst roles respond to numbers tied to outcomes: first-call resolution rates, average handle time, or SLA adherence. Pull those figures from performance reviews or ticketing dashboards and lead with them under each relevant role.
Target postings that name your exact support tier
Tier 1, Tier 2, and Tier 3 support analyst roles require different technical depth. Filter your search to postings that match the tier you've worked at so you're not underselling experience or applying to roles that expect skills you haven't built yet.
Apply early to roles that fit
Migrate Mate lists support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare scenario answers around escalation calls
Interviewers for support analyst roles frequently ask how you handled a situation where a ticket required escalation or a user was frustrated. Prepare two or three specific examples with a clear outcome, not a general description of your escalation process.
Negotiate on schedule flexibility not just base pay
Many support analyst offers include on-call rotations or shift differentials that affect your total compensation and lifestyle. Ask about on-call frequency and shift structures during the offer stage so you can factor them into your decision alongside base pay.
Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most support analysts?
The companies hiring the most support analysts right now include CVS Health, Amazon, and Ryder System, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of June 2026. Healthcare systems, managed service providers, and large enterprise software companies tend to post support analyst roles consistently throughout the year.
How many support analyst jobs are remote?
About 26% of support analyst openings are fully remote or hybrid as of June 2026, though availability varies by specialization. Application support and business systems analyst roles tend to offer the most remote flexibility, while roles requiring hands-on hardware troubleshooting or on-site user support are more likely to require in-person presence.
How do you become a support analyst?
Start by building foundational IT skills through a degree, community college program, or self-study, then earn an entry-level certification like CompTIA A+ or ITIL Foundation. Get hands-on experience through a help desk role, internship, or volunteer IT work. From there, develop expertise in at least one ticketing platform, document your resolution metrics, and apply to analyst-level postings that match your technical depth.
Can you get hired as a support analyst with little experience?
Yes, many employers hire support analysts with limited formal experience if you can demonstrate practical troubleshooting ability and strong communication skills. Building a home lab, earning a foundational certification, or completing a few months in a help desk or desktop support role gives you concrete examples to discuss in interviews. Entry-level and associate-level support analyst postings are specifically designed for candidates early in their careers.
What does the support analyst interview process look like?
Most support analyst interviews include an initial phone or video screen focused on your background and tool experience, followed by a technical round where you walk through how you'd diagnose a common issue or work through a mock ticket scenario. Some employers add a final panel interview with team members or managers that covers soft skills, escalation judgment, and how you handle frustrated users under pressure.
Where can I find and apply to support analyst jobs?
You can find and apply to support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each one that fits.
See All 3,425+ Support Analyst Jobs
Jump back to the full list of openings and apply to any support analyst role that fits.
Find Support Analyst Jobs