Support Analyst Jobs

Support Analyst jobs are open across healthcare, financial services, technology, and managed services, at every level from entry-level to senior and lead, with specializations in IT support, application support, and operations support. Find a role that fits below and apply directly.

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Overview

Open roles1,059+
Top stateVirginia
Top employerCiti
Top cityArlington, VA
Work type46% On-site
Top industryTechnology

Showing 5 of 1,059+ Support Analyst jobs

COLSA
Temp: Intelligence Analyst, Journeyman (Support to OIE)
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COLSA
New 19h ago
Temp: Intelligence Analyst, Journeyman (Support to OIE)
COLSA
Quantico, Virginia
Business Strategy
Product Management
Project & Program Management
Project Management
High school diploma or GED
1,001-5,000

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KBR
Space Acquisition PEM Support Analyst
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KBR
New 19h ago
Space Acquisition PEM Support Analyst
KBR
Arlington, Virginia
Customer Service
Customer Support
Master's degree in business administration
10,000+

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Hensel Phelps
IT SAP Senior Support Analyst
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Hensel Phelps
New 19h ago
IT SAP Senior Support Analyst
Hensel Phelps
Greeley, Colorado
Cloud Engineering
Engineering (Non-Software)
Solutions Engineering & Architecture
Technical Program Management
$85k - $91k/yr
Military encouraged
1,001-5,000

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Oran Inc
IT / Program Support Analyst
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Oran Inc
New 21h ago
IT / Program Support Analyst
Oran Inc
College Park, Maryland
Business Analysis
Project & Program Management
Project Management
Bachelor's degree in information technology
11-50

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Dartmouth Health
Associate User Support Analyst
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Dartmouth Health
New 21h ago
Associate User Support Analyst
Dartmouth Health
Lebanon, New Hampshire
Customer Service & Support
IT Support & Systems Administration
Customer Support
IT Support
$21 - $33/hr
Hybrid
High School

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Top Cities Hiring Support Analysts

Explore support analyst openings in the cities hiring most right now.

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Support Analyst Job Market

Who's Hiring

  • Citi
    Citi17
  • People, Technology & Processes
    People, Technology & Processes13
  • Booz Allen Hamilton
    Booz Allen Hamilton12
  • Jack Henry & Associates
    Jack Henry & Associates11
  • Stinson Leonard Street
    Stinson Leonard Street10

Top Industries Hiring

  • Technology & Software37
  • Banking & Financial Services13
  • Healthcare & Medical Services13
  • Consulting & Professional Services8
  • Investment & Asset Management6

What Employers Look For

The qualifications that appear most often in support analyst jobs.

  • 1-3 years of experience in a technical support or help desk role
  • Proficiency with an ITSM platform such as ServiceNow, Jira Service Management, or Zendesk
  • Strong troubleshooting skills across hardware, software, and network connectivity issues
  • Associate or bachelor's degree in information technology, computer science, or a related field
  • CompTIA A+ or ITIL Foundation certification preferred by most employers
  • Clear written and verbal communication skills for end-user and stakeholder interactions

Tips for Your Support Analyst Job Search

Tailor your resume to ticket systems

Support analyst job postings frequently name specific ITSM platforms like ServiceNow or Jira. Pull the exact tool names from each posting and make sure your resume mirrors that language, since many applicant tracking systems filter on those terms before a human ever reads your application.

Quantify resolution metrics on your resume

Generic phrases like 'resolved tickets' get skipped. Instead, note average first-call resolution rates, ticket volumes you handled, or SLA compliance percentages you maintained. Hiring managers for support analyst roles respond to outcome data, not task descriptions.

Target postings by support tier clearly

Support analyst roles split sharply between Tier 1, Tier 2, and application-level support, and applying to the wrong tier wastes your time. Read the escalation responsibilities in each job description carefully and only apply where your actual troubleshooting depth is a match.

Apply early to roles that fit

Migrate Mate lists support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.

Prepare for scenario-based interview questions

Support analyst interviews almost always include a scenario like 'a user cannot access their application and is escalating.' Practice walking through your diagnostic steps out loud, including how you communicate status to the user while you work, since both technical and soft-skill judgment are being assessed.

Negotiate using scope, not just title

When an offer comes in lower than expected, reference the breadth of systems you will support or the on-call expectations in the role description. Framing your ask around operational scope gives hiring managers a concrete reason to revisit compensation with their own leadership.

Support Analyst Jobs: Frequently Asked Questions

Which companies are hiring the most support analysts?

The companies hiring the most support analysts right now include Citi, People, Technology & Processes, and Booz Allen Hamilton, with the largest share of openings in Virginia, Texas, and California, based on current listings on Migrate Mate as of September 2026. Healthcare systems, managed service providers, and large financial institutions consistently post the highest volume of support analyst roles year-round.

How many support analyst jobs are remote?

About 54% of support analyst openings are fully remote or hybrid as of September 2026, though availability varies significantly by specialization. Application support and software-focused analyst roles tend to have the highest share of remote options, while Tier 1 desktop support and on-site IT support positions remain largely in-person.

How do you become a support analyst?

Start by building foundational IT knowledge through a degree or a certification like CompTIA A+ or ITIL Foundation. Get hands-on experience through a help desk role, internship, or volunteer IT work. Learn at least one ITSM ticketing platform. From there, focus on developing your troubleshooting documentation skills and applying to roles that match your current support tier.

Can you get a support analyst job with little experience?

Yes, many Tier 1 and junior support analyst roles are specifically designed for candidates with limited professional experience. Employers in this tier prioritize communication skills, a demonstrated ability to follow troubleshooting procedures, and a willingness to learn. Completing an entry-level IT certification, building a home lab, or working a retail tech role can substitute for formal work history in early applications.

What does the support analyst interview process look like?

Most support analyst interviews begin with a recruiter screen focused on your technical background and tool experience. A hiring manager round follows, covering scenario-based troubleshooting questions and how you handle escalations. Some employers include a brief technical assessment or a walk-through of a mock ticket. Final rounds may involve a team interview assessing your communication style and fit with the support culture.

Where can I find and apply to support analyst jobs?

You can find and apply to support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your support tier, industry preference, and location, then apply directly to each listing that fits.

See All 1,059+ Support Analyst Jobs

Find roles that match your experience and apply in just a few clicks.

Find Support Analyst Jobs