Support Analyst Jobs
Support Analyst jobs are open across healthcare, financial services, technology, and managed services, at every level from entry-level to senior and lead, with specializations in IT support, application support, and operations support. Find a role that fits below and apply directly.
Find Support Analyst JobsOverview
Showing 5 of 1,059+ Support Analyst jobs









This is a full-time position with employment expected to last until the return of an employee on military leave estimated from November 2026-May 2027
"Must be within current commuting distance of Quantico, VA."
COLSA Corporation is seeking candidates for positions in support of Marine Corps Information Operations Center (MCIOC) in Quantico, VA. This work supports USMC Operational Forces, Information Operations (IO) advocates, IO proponents and encompasses disciplines of IO development and integration, signature management, IO analysis, operational security, program management, and intelligence technical support functions.
Support includes structure, scope and impacts of the IE relative to political, economic, social, cultural, physical, geographic, technical, or military issues in specific foreign countries. Requirements include dedicated and concurrent support to regionally focused teams: Central Command (CENTCOM), Indo-Pacific Command (INDOPACOM), Southern Command (SOUTHCOM), Northern Command (NORTHCOM), Africa Command (AFRICOM), and European Command (EUCOM).
- Develop products on the IE in support of OIE planners. This includes concise estimates of relevant actors and target audience activities within identified areas of interest;
- Provide intelligence support to detailed planning, execution and assessment for OIE, i.e.: PSYOP, Civil Affairs (CA), Signature Management (SIGMAN), OPSEC, and MILDEC;
- Provide analytic products and reports that portray threat nation’s strategic interests and goals as well as their IE-related capabilities and efforts to achieve those goals;
- Identify the adversarial individuals, organizations, and systems that collect, process, protect, and project information for the purpose of generating Information Combat Power that leads to an advantage over Fleet Marine Forces (FMF);
- Provide intelligence support to the development of OIE concepts of operations, concepts of support, and IE related targeting;
- Make recommendations on analytical tools and processes that assist in IE analysis and OIE assessment;
- Assist Government personnel in crafting coherent, detailed, and comprehensive Requests for Information (RFI) for submission across the Intelligence Community (IC) that result in a timely and relevant response;
- Assist OIE planners to identify, analyze, and characterize information campaigns, to include the source, content, audience, methods, and desired effect;
- Assist OIE planners to identify IE relevant individuals, organizations, and systems for the purpose of identifying their strengths and weaknesses, and make recommendations regarding our vulnerabilities and opportunities;
- Assist OIE planners to effectively assess the effectiveness of adversary, friendly, and neutral, operations, activities, and actions in the IE;
- Assist OIE planners to develop the capability to establish, monitor, and maintain an IE battlespace awareness that supports the generation of MAGTF information power and advantage;
- Coordinate with external agencies and operational forces in support of daily operations;
- Support identification and assessment of key relevant actors within an assigned area;
- Understand how key actors within an assigned area may behave as a result of actions by other local, regional, and international actors;
- Analyze and evaluate information to assess developments, trends, and threat implications associated with the IE;
- Prepare and present briefings on assigned area of responsibility, and;
- Develop and submit Ad-Hoc Reports.
At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here.
Required Experience
One of the following combinations of education/experience:
- Bachelor's degree and 3-5 years of related experience
- Associate's degree and 4-9 years of related experience
- High school diploma, coupled with 6-13 years of direct experience in the task
- Possess and demonstrate analysis support capabilities, and a working knowledge of the information environment and the significance of regional conditions and trends in support of day-to-day operations.
- Active TS/SCI clearance
Preferred:
- Bachelors degree
- Experience working with Marines in the intelligence environment
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Support Analyst Jobs by Experience Level
Top Cities Hiring Support Analysts
Explore support analyst openings in the cities hiring most right now.
See All 1,059+ Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Job Market
Who's Hiring
- Citi17

- People, Technology & Processes13

- Booz Allen Hamilton12

- Jack Henry & Associates11

- Stinson Leonard Street10
Top Industries Hiring
- Technology & Software37
- Banking & Financial Services13
- Healthcare & Medical Services13
- Consulting & Professional Services8
- Investment & Asset Management6
What Employers Look For
The qualifications that appear most often in support analyst jobs.
- 1-3 years of experience in a technical support or help desk role
- Proficiency with an ITSM platform such as ServiceNow, Jira Service Management, or Zendesk
- Strong troubleshooting skills across hardware, software, and network connectivity issues
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ or ITIL Foundation certification preferred by most employers
- Clear written and verbal communication skills for end-user and stakeholder interactions
Tips for Your Support Analyst Job Search
Tailor your resume to ticket systems
Support analyst job postings frequently name specific ITSM platforms like ServiceNow or Jira. Pull the exact tool names from each posting and make sure your resume mirrors that language, since many applicant tracking systems filter on those terms before a human ever reads your application.
Quantify resolution metrics on your resume
Generic phrases like 'resolved tickets' get skipped. Instead, note average first-call resolution rates, ticket volumes you handled, or SLA compliance percentages you maintained. Hiring managers for support analyst roles respond to outcome data, not task descriptions.
Target postings by support tier clearly
Support analyst roles split sharply between Tier 1, Tier 2, and application-level support, and applying to the wrong tier wastes your time. Read the escalation responsibilities in each job description carefully and only apply where your actual troubleshooting depth is a match.
Apply early to roles that fit
Migrate Mate lists support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Support analyst interviews almost always include a scenario like 'a user cannot access their application and is escalating.' Practice walking through your diagnostic steps out loud, including how you communicate status to the user while you work, since both technical and soft-skill judgment are being assessed.
Negotiate using scope, not just title
When an offer comes in lower than expected, reference the breadth of systems you will support or the on-call expectations in the role description. Framing your ask around operational scope gives hiring managers a concrete reason to revisit compensation with their own leadership.
Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most support analysts?
The companies hiring the most support analysts right now include Citi, People, Technology & Processes, and Booz Allen Hamilton, with the largest share of openings in Virginia, Texas, and California, based on current listings on Migrate Mate as of September 2026. Healthcare systems, managed service providers, and large financial institutions consistently post the highest volume of support analyst roles year-round.
How many support analyst jobs are remote?
About 54% of support analyst openings are fully remote or hybrid as of September 2026, though availability varies significantly by specialization. Application support and software-focused analyst roles tend to have the highest share of remote options, while Tier 1 desktop support and on-site IT support positions remain largely in-person.
How do you become a support analyst?
Start by building foundational IT knowledge through a degree or a certification like CompTIA A+ or ITIL Foundation. Get hands-on experience through a help desk role, internship, or volunteer IT work. Learn at least one ITSM ticketing platform. From there, focus on developing your troubleshooting documentation skills and applying to roles that match your current support tier.
Can you get a support analyst job with little experience?
Yes, many Tier 1 and junior support analyst roles are specifically designed for candidates with limited professional experience. Employers in this tier prioritize communication skills, a demonstrated ability to follow troubleshooting procedures, and a willingness to learn. Completing an entry-level IT certification, building a home lab, or working a retail tech role can substitute for formal work history in early applications.
What does the support analyst interview process look like?
Most support analyst interviews begin with a recruiter screen focused on your technical background and tool experience. A hiring manager round follows, covering scenario-based troubleshooting questions and how you handle escalations. Some employers include a brief technical assessment or a walk-through of a mock ticket. Final rounds may involve a team interview assessing your communication style and fit with the support culture.
Where can I find and apply to support analyst jobs?
You can find and apply to support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your support tier, industry preference, and location, then apply directly to each listing that fits.
See All 1,059+ Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Analyst Jobs