Mid Level Support Analyst Jobs

Job Description

The Site Support Analyst provides onsite technical support for daily warehouse operations, automation systems, and IT infrastructure across GM CCA facilities. This role is responsible for maintaining the stability and availability of PCs, handhelds, printers, kiosks, network-connected devices, and application environments. The analyst ensures quick issue resolution, supports major transformation initiatives, and partners closely with site leadership, operators, engineering, and central IT teams to deliver reliable and safe operations. This position is critical in supporting CCA’s mission to maximize uptime, improve throughput, and advance technology modernization across all sites.

Onsite

This role is categorized as onsite. This means the successful candidate is expected to report to the Lansing CCA Warehouse on a full-time basis.

Key Responsibilities

Operational Support:

- Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
- Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
- Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
- Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
- Perform device imaging, patching, firmware updates, and lifecycle management.

Project & Deployment Support:

- Support enterprise initiatives including WMS rollouts, Zero Trust, Win11 upgrades, and network modernization.
- Device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers.
- Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
- Conduct onsite validation testing and provide feedback to project teams.
- Execute device and infrastructure readiness tasks for new facility expansions.

Site Documentation & Standards:

- Maintain site inventory of IT assets and ensure compliance with GM security policies.
- Keep process documentation, knowledge articles, and troubleshooting guides up to date.
- Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.

Collaboration & Customer Service:

- Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
- Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.).
- Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team, It’s On Me, Innovate & Embrace Change).

Your Skills & Abilities (Required Qualifications):

- Successfully obtained a College Diploma or University Degree in a related field and/or equivalent experience.
- Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment.
- Experience with basic network concepts.
- Ability to work on rotating shifts, Weekends and Holidays when required.

What Will Give You A Competitive Edge

- Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills.
- Hands-on IT support experience in manufacturing or industrial environments.
- Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals.
- Strong Windows support skills, including remote assistance and desktop management.
- Working knowledge of LAN/WAN, wireless and TCP/IP protocols.
- Familiarity with IT security tools and practices.
- Excellent problem-solving, communication, and collaboration abilities.
- Ability to support Android, Apple and Windows devices in enterprise environments.
- The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.