Mid Level Senior Technical Support Specialist Jobs
Mid level senior technical support specialist jobs go to professionals ready to own complex troubleshooting workflows end to end, mentor junior technicians, and drive resolution decisions with minimal oversight. Positions cover on-site, hybrid, and remote settings across Cybersecurity, Manufacturing, and Food & Beverage, with employers like Entarian, Fortinet, and Brunswick hiring at this level now.
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Open roles5
Top stateFlorida
Top employerEntarian
Top cityStuart, FL
Top industryCybersecurity
Companies hiring5
Showing 5 of 5+ Mid Level Senior Technical Support Specialist jobs
IT Technical Support Specialist, Senior
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Added 6d ago
Lawson Products
IT Technical Support Specialist, Senior
Chicago, Illinois
Added 6d ago
Senior Technical Support Specialist (Full Time)
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Added 1w ago
Pebble Beach
Senior Technical Support Specialist (Full Time)
Pebble Beach, California
Added 1w ago
Sr. System Support Technical Specialist
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Added 2w ago
Brunswick
Sr. System Support Technical Specialist
Stuart, Florida
Added 2w ago
Senior Technical Support Specialist
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Added 2mo ago
Fortinet
Senior Technical Support Specialist
Atlanta, Georgia
Added 2mo ago
Senior Technical Support Specialist
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Added 2mo ago
Entarian
Senior Technical Support Specialist
Arlington, Virginia
Added 2mo ago
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See related jobsAdded 6d ago
IT Technical Support Specialist, Senior
Lawson Products·Chicago, Illinois
Job functions:
$73k - $88k/yr
5+ yrs exp.
ITIL Certification
Full Time
1,001-5,000 employees
Job Description
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We’re looking for a Senior Technical Support Specialist responsible for ensuring proper IT technical support, allowing end users to accomplish their business tasks. This role supports local and remote PC and mobile hardware and software, via direct or remote contact with the hardware and/or the end user, as well as performing network system administration. This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk.
Our corporate headquarters is located in Chicago, IL. This role operates on a full-time work model with employees spending five days working in the office. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.
Responsibilities:
- Plans, implements, monitors, and supports corporate hardware and software infrastructure.
- Deploys, administers, and supports corporate and remote office desktop PCs, laptops, Windows and Android tablets.
- Performs advanced system and user administration for the entire organization.
- Installs software and peripheral equipment onto corporate workstations.
- Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc.
- Provides tier two and three support for incidents and requests escalated by the IT helpdesk.
- Resolves complex, end-user requests for installs, problem diagnoses, and equipment repairs, performing hands-on fixes, including software/ hardware installation and upgrades.
- Coordinates support and develops solutions with the other IT groups (BAs, Network, Development) as well as vendors.
- Consults with Business Analysts and developers to explain software errors and recommend changes to programs.
- Engages vendors to ensure proper functioning of hardware and software, escalating issues to vendors to request service regarding defective products and compliance.
- Logs and tracks issues using problem-management software.
- Prepares standard statistical reports to obtain departmental support metrics.
- Analyzes and evaluates incident reports and makes recommendations to reduce incident rate.
- Recommends, implements, and delivers new technical solutions.
- Tests software and hardware to evaluate ease of use and determine if product will aid user in performing work.
- Tests new versions of any software.
- Maintains documentation and system procedures collectively with the support team.
- Creates and maintains knowledge and self-help documents for the help desk.
- Writes and maintains user job-aids, training manuals and procedures.
- Communicates documentation, materials, and notification emails related to IT system changes, upgrades and availability.
- May perform basic user training for certain software/hardware.
- Additional duties as assigned.
Qualifications & Requirements:
- Associate's degree in computer science required, bachelor's degree preferred, plus at least 5 years' experience in a technical support environment providing support to users, or an equivalent combination of education and experience.
- This job requires up to 5% out-of-state travel as required, as well as occasional travel to our McCook, IL facility.
- Windows 11 operating system expertise
- Solid administration knowledge of Microsoft Office 365
- Advance knowledge of Active Directory users and computers administration tool experience
- Requirement to learn and support proprietary applications
- Experience administering anti-virus and malware software
- Experience administering end-point management software and tools
- Experience supporting Cisco VPN, telecom and voice administration
- Advanced application support experience with Microsoft Office products
- Working knowledge of a range of PC diagnostic utilities
- Strong written/oral communication and interpersonal skills
- Exceptional customer service skills and customer interaction abilities
- Strong documentation skills
- Ability to conduct research into a wide range of computing issues as required
- Highly self-motivated and directed
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- On Call availability
- Ability to travel to remote offices, including international
- Flexibility to work nights/weekends to facilitate hardware/software upgrades or corporate moves
- Basic SQL server backup and operational support is a plus.
- Microsoft Certifications (CCNA, MCP, MCSE) are highly desirable.
- ITIL v4 Foundations Certification is a plus.
- Ability to lift and carry up to 50 pounds (The job requires the ability to lift and move certain pieces of computer hardware including PCs, monitors, servers, printers and other pieces of office equipment.)
Our salary range for this role is $73,400 - $88,040 including a full benefits package.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Lawson Products
IT Technical Support Specialist, Senior
Chicago, Illinois
Added 6d ago1,001-5,000 employees
Job functions:
$73k - $88k/yr
5+ yrs exp.
ITIL Certification
Full Time
Job Description
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We’re looking for a Senior Technical Support Specialist responsible for ensuring proper IT technical support, allowing end users to accomplish their business tasks. This role supports local and remote PC and mobile hardware and software, via direct or remote contact with the hardware and/or the end user, as well as performing network system administration. This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk.
Our corporate headquarters is located in Chicago, IL. This role operates on a full-time work model with employees spending five days working in the office. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.
Responsibilities:
- Plans, implements, monitors, and supports corporate hardware and software infrastructure.
- Deploys, administers, and supports corporate and remote office desktop PCs, laptops, Windows and Android tablets.
- Performs advanced system and user administration for the entire organization.
- Installs software and peripheral equipment onto corporate workstations.
- Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc.
- Provides tier two and three support for incidents and requests escalated by the IT helpdesk.
- Resolves complex, end-user requests for installs, problem diagnoses, and equipment repairs, performing hands-on fixes, including software/ hardware installation and upgrades.
- Coordinates support and develops solutions with the other IT groups (BAs, Network, Development) as well as vendors.
- Consults with Business Analysts and developers to explain software errors and recommend changes to programs.
- Engages vendors to ensure proper functioning of hardware and software, escalating issues to vendors to request service regarding defective products and compliance.
- Logs and tracks issues using problem-management software.
- Prepares standard statistical reports to obtain departmental support metrics.
- Analyzes and evaluates incident reports and makes recommendations to reduce incident rate.
- Recommends, implements, and delivers new technical solutions.
- Tests software and hardware to evaluate ease of use and determine if product will aid user in performing work.
- Tests new versions of any software.
- Maintains documentation and system procedures collectively with the support team.
- Creates and maintains knowledge and self-help documents for the help desk.
- Writes and maintains user job-aids, training manuals and procedures.
- Communicates documentation, materials, and notification emails related to IT system changes, upgrades and availability.
- May perform basic user training for certain software/hardware.
- Additional duties as assigned.
Qualifications & Requirements:
- Associate's degree in computer science required, bachelor's degree preferred, plus at least 5 years' experience in a technical support environment providing support to users, or an equivalent combination of education and experience.
- This job requires up to 5% out-of-state travel as required, as well as occasional travel to our McCook, IL facility.
- Windows 11 operating system expertise
- Solid administration knowledge of Microsoft Office 365
- Advance knowledge of Active Directory users and computers administration tool experience
- Requirement to learn and support proprietary applications
- Experience administering anti-virus and malware software
- Experience administering end-point management software and tools
- Experience supporting Cisco VPN, telecom and voice administration
- Advanced application support experience with Microsoft Office products
- Working knowledge of a range of PC diagnostic utilities
- Strong written/oral communication and interpersonal skills
- Exceptional customer service skills and customer interaction abilities
- Strong documentation skills
- Ability to conduct research into a wide range of computing issues as required
- Highly self-motivated and directed
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- On Call availability
- Ability to travel to remote offices, including international
- Flexibility to work nights/weekends to facilitate hardware/software upgrades or corporate moves
- Basic SQL server backup and operational support is a plus.
- Microsoft Certifications (CCNA, MCP, MCSE) are highly desirable.
- ITIL v4 Foundations Certification is a plus.
- Ability to lift and carry up to 50 pounds (The job requires the ability to lift and move certain pieces of computer hardware including PCs, monitors, servers, printers and other pieces of office equipment.)
Our salary range for this role is $73,400 - $88,040 including a full benefits package.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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Mid Level Senior Technical Support Specialist Jobs: Frequently Asked Questions
How do I get a mid level senior technical support specialist job?
Position your existing experience around ownership and impact rather than task completion. Highlight cases where you independently diagnosed complex issues, led troubleshooting processes without supervisor guidance, or improved support workflows. Tailor your resume to show scope, not just duties. Applications that demonstrate you have already operated at this level, rather than aspiring to it, consistently perform better with hiring managers screening for mid level candidates.
Which companies hire mid level senior technical support specialists?
Companies hiring mid level senior technical support specialists right now include Entarian, Fortinet, and Brunswick, based on current listings on Migrate Mate as of August 2026. At this level, hiring tends to come from organizations with established support teams large enough to have a defined mid tier, including technology companies, managed service providers, and enterprise software firms that need specialists who can handle escalations independently.
How do I move up to a mid level senior technical support specialist role?
The path from entry level to mid level is built on deepening your technical expertise, taking ownership of progressively harder tickets, and demonstrating consistent judgment without needing escalation. Contributing to documentation, cross-training teammates, and leading small projects signals readiness for expanded scope. Employers promoting into mid level roles consistently look for evidence of measurable impact, not just time on the job.
Which industries hire the most mid level senior technical support specialists?
Mid Level senior technical support specialist roles concentrate in Cybersecurity, Manufacturing, and Food & Beverage, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at this level because they operate complex technology environments that require specialists capable of resolving escalated issues independently and supporting less experienced team members without close supervision.