Mid Level Customer Success Representative Jobs
Mid level customer success representative jobs go to professionals ready to own client portfolios end to end, mentor newer teammates, and drive retention decisions with minimal oversight. Hiring runs across Technology & Software, Consulting & Professional Services, and Retail, with Amazon, OVERJET, and Intuit competing for customer success representatives at this level now.
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Showing 4 of 180+ Mid Level Customer Success Representative jobs
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience managing internal and external relationships
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience managing multiple complex projects and adapting to change
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Background in process improvement methodologies
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience managing internal and external relationships
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience managing multiple complex projects and adapting to change
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Background in process improvement methodologies
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 180+ Mid Level Customer Success Representative Jobs
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Find JobsMid Level Customer Success Representative Job Market
Who's Hiring
- Amazon12
- OVERJET5
- Intuit4
- impact4
- Samsara3
Top Industries Hiring
- Technology & Software104
- Consulting & Professional Services14
- Retail13
- E-Commerce & Online Marketplaces12
- Science & Research6
Mid Level Customer Success Representative Jobs: Frequently Asked Questions
How do I get a mid level customer success representative job?
Position your experience around ownership and outcomes, not just tasks completed. Highlight accounts you managed independently, churn you reduced, or expansion revenue you drove. Recruiters at this level want evidence you can run a book of business without hand-holding, so lead your resume and cover letter with specific results and the complexity of the clients you supported.
Which companies hire mid level customer success representatives?
Companies hiring mid level customer success representatives right now include Amazon, OVERJET, and Intuit, based on current listings on Migrate Mate as of September 2026. Both established SaaS businesses and high-growth startups consistently seek professionals at this level to anchor their post-sale teams and protect recurring revenue.
Are there remote mid level customer success representative jobs?
Yes, remote and hybrid options are widely available at this experience level. About 44% of mid level customer success representative openings are remote or hybrid as of September 2026, reflecting how broadly companies have normalized flexible work for client-facing roles that do not require an on-site presence.
How do I move up to a mid level customer success representative role?
Getting to mid level takes building a record of independent client ownership, measurable outcomes like retention improvements or upsell contributions, and comfort handling escalations without escalating further. Deepening product expertise, learning to analyze usage data, and taking on a junior teammate to guide signals to employers that you are ready to operate at a broader scope.
Which industries hire the most mid level customer success representatives?
Mid Level customer success representative roles concentrate in Technology & Software, Consulting & Professional Services, and Retail, based on current listings on Migrate Mate as of September 2026. These sectors rely heavily on subscription or contract-based revenue models where retaining and growing existing accounts directly affects company performance, making experienced customer success professionals a consistent hiring priority.