Mid Level Contact Center Specialist Jobs
Mid level contact center specialist jobs call for professionals ready to own complex customer interactions, mentor newer agents, and drive quality outcomes with minimal day-to-day oversight. Openings cover on-site, remote, and hybrid settings across Technology & Software, Banking & Financial Services, and Healthcare & Medical Services, with employers like Intuit, MJHS, and Navan hiring at this level now.
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The Contact Center Trainer is responsible for delivering instructor- led training classes to new and existing Contact Center Advocates, assisting in curriculum development, and assisting with successful integration of new program and product policies and procedures into the contact center environment. This individual will also be responsible for developing and maintaining a real-time· knowledge base.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree, preferred.
- Five (5) years of experience in a contact center environment.
- Two to three (2-3) years of classroom training and/or OTJ training experience.
- Experience with multi-media (audio, video, web-based systems) and MS Office programs (Excel, Word, PowerPoint) required; HTML knowledge, preferred.
- Position requires strong planning, facilitation and public speaking skills.
- Must be self-directed, organized and project a professional image.
- Strong ability to handle multiple priorities and projects concurrently.
- Possess a high level of demonstrated accountability with prior positions.
- Ability to adhere to a strict attendance and punctuation policy.
- Excellent verbal and written communication and analytical skill with a strong attention to detail.
- Organization: Corporate Services
- Department: Ambulatory Contact Center
- Shift: Day Job
- Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
The Contact Center Trainer is responsible for delivering instructor- led training classes to new and existing Contact Center Advocates, assisting in curriculum development, and assisting with successful integration of new program and product policies and procedures into the contact center environment. This individual will also be responsible for developing and maintaining a real-time· knowledge base.
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor's Degree, preferred.
- Five (5) years of experience in a contact center environment.
- Two to three (2-3) years of classroom training and/or OTJ training experience.
- Experience with multi-media (audio, video, web-based systems) and MS Office programs (Excel, Word, PowerPoint) required; HTML knowledge, preferred.
- Position requires strong planning, facilitation and public speaking skills.
- Must be self-directed, organized and project a professional image.
- Strong ability to handle multiple priorities and projects concurrently.
- Possess a high level of demonstrated accountability with prior positions.
- Ability to adhere to a strict attendance and punctuation policy.
- Excellent verbal and written communication and analytical skill with a strong attention to detail.
- Organization: Corporate Services
- Department: Ambulatory Contact Center
- Shift: Day Job
- Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
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Mid Level Contact Center Specialist Jobs: Frequently Asked Questions
How do I get a mid level contact center specialist job?
Position your experience around ownership and results, not just task completion. Highlight metrics like customer satisfaction scores, first-call resolution rates, or process improvements you drove directly. Tailor your resume to show that you have handled escalations, contributed to training, or led small initiatives. Employers at this level want evidence that you can operate independently and add value beyond the basics.
Which companies hire mid level contact center specialists?
Companies hiring mid level contact center specialists right now include Intuit, MJHS, and Navan, based on current listings on Migrate Mate as of August 2026. At this level, hiring comes from a broad mix of large enterprises with established contact center operations and growth-stage companies building out dedicated customer experience teams.
Are there remote mid level contact center specialist jobs?
Yes, remote and hybrid options are widely available at this level. About 33% of mid level contact center specialist openings are remote or hybrid as of August 2026, reflecting how extensively this function has shifted to distributed work. Roles that require on-site presence tend to involve hands-on team coaching or specialized equipment.
How do I move up to a mid level contact center specialist role?
Getting to mid level means building a record of consistent performance and then taking on progressively broader responsibility. Focus on mastering core call handling and quality metrics first, then volunteer for cross-training, mentoring newer colleagues, or leading a small process improvement project. Demonstrating measurable impact, such as improving a queue metric or reducing handle time, signals readiness for mid level ownership.
Which industries hire the most mid level contact center specialists?
Mid Level contact center specialist roles concentrate in Technology & Software, Banking & Financial Services, and Healthcare & Medical Services, based on current listings on Migrate Mate as of August 2026. These sectors maintain high-volume customer interaction needs and tend to invest in experienced specialists who can handle complex cases, reduce escalations, and contribute to continuous improvement efforts.