Mid Level Support Lead Jobs
Mid level support lead jobs go to professionals ready to own support workflows end to end, mentor junior teammates, and make operational decisions without constant oversight. Openings are concentrated in Technology & Software, Construction & Real Estate, and Investment & Asset Management, with 0% remote or hybrid availability, and employers like Replit, TikTok USDS Joint Venture, and UBS hiring at this level now.
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Job Location: This position will be located at 815 Olive Street St. Louis, MO 63101 and may be flexible within the St. Louis area. Office location negotiable depending on location of applicant and availability of space in the team coverage area.
Why you’ll love this position:
Do you want to make a positive impact for individuals with special health care needs and their families? Would you like a career in a culture that promos work-life balance in a supportive environment that values both teamwork and autonomy? Are you interested in being part of a team that is dedicated to protecting health and improving the quality of life for Missourians with disabilities? This may be a perfect opportunity for you. The Bureau of Special Health Care Needs (SHCN) is looking for a motivated customer service focused individual to fulfill the role of a Lead Administrative Support Assistant (LASA). Located in St. Louis, this position will serve as a Medically Complex Children and Youth (MCCY) and Medically Complex Adult Waiver (MCAW) East Region LASA.
The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.
Responsibilities - What you’ll do- Support leadership and team members with administrative support functions
- Lead office operations
- Manage inventory and equipment
- Answer and lead phone interviews to gather pertinent information
- Review, monitor and complete data entry in various IT systems
- Work collaboratively within an inter-disciplinary team
- Provide objective and accurate documentation
- Represent the program with exemplary customer service
- 3-5 years of relevant experience. (Substitutions may be allowed)
- This position must demonstrate respect, understanding, and effective interaction with diverse populations.
- Successful candidates must be able to work independently, anticipate priorities, and demonstrate superior initative.
- Work as part of a team with other staff in the department.
Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.
Job Details - More reasons to love this positionThe State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:Renee Goans at renee.goans@health.mo.gov or 573-417-6050..
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.Job Location: This position will be located at 815 Olive Street St. Louis, MO 63101 and may be flexible within the St. Louis area. Office location negotiable depending on location of applicant and availability of space in the team coverage area.
Why you’ll love this position:
Do you want to make a positive impact for individuals with special health care needs and their families? Would you like a career in a culture that promos work-life balance in a supportive environment that values both teamwork and autonomy? Are you interested in being part of a team that is dedicated to protecting health and improving the quality of life for Missourians with disabilities? This may be a perfect opportunity for you. The Bureau of Special Health Care Needs (SHCN) is looking for a motivated customer service focused individual to fulfill the role of a Lead Administrative Support Assistant (LASA). Located in St. Louis, this position will serve as a Medically Complex Children and Youth (MCCY) and Medically Complex Adult Waiver (MCAW) East Region LASA.
The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.
Responsibilities - What you’ll do- Support leadership and team members with administrative support functions
- Lead office operations
- Manage inventory and equipment
- Answer and lead phone interviews to gather pertinent information
- Review, monitor and complete data entry in various IT systems
- Work collaboratively within an inter-disciplinary team
- Provide objective and accurate documentation
- Represent the program with exemplary customer service
- 3-5 years of relevant experience. (Substitutions may be allowed)
- This position must demonstrate respect, understanding, and effective interaction with diverse populations.
- Successful candidates must be able to work independently, anticipate priorities, and demonstrate superior initative.
- Work as part of a team with other staff in the department.
Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.
Job Details - More reasons to love this positionThe State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:Renee Goans at renee.goans@health.mo.gov or 573-417-6050..
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.See All 13 Mid Level Support Lead Jobs
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Mid Level Support Lead Jobs: Frequently Asked Questions
How do I get a mid level support lead job?
Position yourself around ownership and impact, not just task completion. Highlight specific support processes you redesigned, queues you managed independently, or junior staff you coached. Emphasize metrics like resolution time improvements or customer satisfaction scores. Tailor your application to show you can drive a team's output, not just contribute to it, and align your experience to the scope described in each job posting.
Which companies hire mid level support leads?
Companies hiring mid level support leads right now include Replit, TikTok USDS Joint Venture, and UBS, based on current listings on Migrate Mate as of September 2026. Hiring at this level covers a wide range of employers, from fast-growing technology firms building out customer operations to established enterprises replacing or expanding their support leadership bench.
Are there remote mid level support lead jobs?
Yes, though availability varies by industry and team structure. About 0% of mid level support lead openings are remote or hybrid as of September 2026, reflecting strong demand from companies comfortable managing distributed support teams. Roles requiring hands-on team presence or in-person escalation handling tend to be on-site, so filter by work setting when searching current openings.
How do I move up to a mid level support lead role?
Growth from entry level into a mid level support lead role comes from consistently taking on more than your defined scope. Seek out opportunities to own a process, document a workflow, or informally guide newer teammates. Over time, build a record of measurable outcomes, such as reduced escalation rates or faster onboarding for new agents, and ask for projects that let you demonstrate independent judgment and cross-functional coordination.
Which industries hire the most mid level support leads?
Mid Level support lead roles concentrate in Technology & Software, Construction & Real Estate, and Investment & Asset Management, based on current listings on Migrate Mate as of September 2026. These sectors tend to run high-volume customer or internal support operations where structured leadership at the mid level is essential to maintaining quality and throughput as teams scale.