Mid Level Customer Success Jobs
Mid level customer success jobs go to professionals ready to own customer portfolios end to end, mentor newer team members, and drive retention decisions with limited oversight. Roles are spread across Technology & Software, Consulting & Professional Services, and E-Commerce & Online Marketplaces, with a 44% remote and hybrid share, and employers like Amazon, OVERJET, and Campfire hiring at this level now.
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Showing 5 of 130+ Mid Level Customer Success jobs
Job Description
Role \& Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description
Role \& Responsibilities:
Responsibilities
The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities:
- Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers
- Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices
- Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS
- Provides system-level consulting expertise to design performance solutions for named service providers
- Work cross-functional with multiple business units and solution teams to leverage existing products and create segment-specific solutions
- Responsible for collaborating with delivery services, reviewing scoping and service deal development in partnership with the delivery teams
- Interface with existing strategic customers to solidify expectations of performance and growth of EXFO’s software Platform end 2 end solutions
- Proactively track customer health data across complex corporate structures to eliminate churn and secure high-value contract renewals
- Align EXFO Product Management team with target accounts and engage customers in roadmap decisions to align with upcoming customer requirements
- Coordinate with Product/Sales management teams to align EXFO software Platform end 2 end solutions to the needs of the customers to affect significant process changes that impact customers’ business metrics
- Provide competitive intelligence – feature set, road map, pricing information to product management teams
- Work with BU direction to optimize software solution pricing and offer
- Work closely with sales and BU director at leveraging EXFO’s partner network for the deployment of cloud products and services
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business opportunities, and to market Solution
- Create an effective annual business plan that directly supports the strategic and financial goals of the business
- Work closely with sales, marketing, development, customers and prospects to set the software strategic direction and overall product positioning
- Planning, developing and working with the marketing communications team on the execution and sustainment for all elements of software go-to-market initiatives: product launches, market research & analysis, outbound messaging, value propositions, differentiation and thought-leadership communications activity
- Ensuring that technological resources meet the company's short and long-term needs
- Outline the goals for research and development
- Creating timelines for the development and deployment of all technological services
- Acting as a mentor to team members while training key sales members on the software technology
Requirements
- Working knowledge of cloud-based solutions and applications
- Understanding of engineering data pipelines, cloud-based analytics, and common test frameworks or automation scripting tools. Deep familiarity with Test & Measurement workflows, hardware validation and automated test equipment
- Excellent leadership and communication skills, strong business acumen and collaborative skills with internal/external business partners and customers
- Minimum 3 years of customer success, technical account management, or application engineering experience handling complex, multi-site B2B accounts
- Excellent communication skills to lead strategy and development of new business pitches and presentations
- Prioritization and alignment of multiple goals and objectives
- Maturity and comfort level interacting with senior executives both internally and externally
- Self-starter with the ability to communicate and interact with people at all levels, including executive levels, both external and internal to EXFO
- Strong planning, organizational and prioritization skills
- Demonstrates strong judgment and analytical skills
- Innovative problem solver
Education
Bachelor’s degree in information technology.
Experience
Minimum of 3 years in Customer Success role, technical account role or similar position handling complex multi-site B2B accounts.
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
See All 130+ Mid Level Customer Success Jobs
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Find JobsMid Level Customer Success Job Market
Who's Hiring
- Amazon12
- OVERJET5
- Campfire3
- SchooLinks3
- CooperSurgical3
Top Industries Hiring
- Technology & Software75
- Consulting & Professional Services11
- E-Commerce & Online Marketplaces9
- Retail8
- Banking & Financial Services6
Mid Level Customer Success Jobs: Frequently Asked Questions
How do I get a mid level customer success job?
Lead with ownership. Hiring managers at this level want to see that you have managed a book of business independently, resolved escalations without supervision, and moved metrics like retention or expansion revenue. Tailor your resume to show specific outcomes rather than responsibilities, and make your familiarity with CRM and customer health tooling visible from the first line of your application.
Which companies hire mid level customer successs?
Companies hiring mid level customer successs right now include Amazon, OVERJET, and Campfire, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a broad mix of SaaS companies, enterprise software vendors, and high-growth technology firms that need experienced practitioners who can manage complex accounts without heavy management support.
Are there remote mid level customer success jobs?
Yes, remote and hybrid options are widely available at this experience level. About 44% of mid level customer success openings are remote or hybrid as of November 2026, reflecting how broadly the function has distributed across time zones since most of the work is conducted through digital channels and video calls rather than on-site meetings.
How do I move up to a mid level customer success role?
Getting to mid level means accumulating visible ownership over time. Build depth by taking on higher-value accounts, volunteering to lead onboarding or renewal cycles, and documenting the outcomes you drive. Employers promoting or hiring into mid level roles look for a pattern of increasing responsibility, comfort with ambiguous problems, and at least one area of functional expertise such as technical onboarding or expansion playbooks.
Which industries hire the most mid level customer successs?
Mid Level customer success roles concentrate in Technology & Software, Consulting & Professional Services, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products require sustained post-sale engagement to deliver value, making experienced customer success professionals essential to reducing churn and growing accounts.