Mid Level Customer Success Jobs
Mid level customer success jobs go to professionals ready to own customer portfolios end to end, mentor newer team members, and drive retention decisions with limited oversight. Roles are spread across Technology & Software, Consulting & Professional Services, and Retail, with a 44% remote and hybrid share, and employers like Amazon, OVERJET, and Intuit hiring at this level now.
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Showing 4 of 180+ Mid Level Customer Success jobs
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience managing internal and external relationships
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience managing multiple complex projects and adapting to change
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Background in process improvement methodologies
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience managing internal and external relationships
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience managing multiple complex projects and adapting to change
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Background in process improvement methodologies
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 180+ Mid Level Customer Success Jobs
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Find JobsMid Level Customer Success Job Market
Who's Hiring
- Amazon12
- OVERJET5
- Intuit4
- impact4
- Samsara3
Top Industries Hiring
- Technology & Software104
- Consulting & Professional Services14
- Retail13
- E-Commerce & Online Marketplaces12
- Science & Research6
Mid Level Customer Success Jobs: Frequently Asked Questions
How do I get a mid level customer success job?
Lead with ownership. Hiring managers at this level want to see that you have managed a book of business independently, resolved escalations without supervision, and moved metrics like retention or expansion revenue. Tailor your resume to show specific outcomes rather than responsibilities, and make your familiarity with CRM and customer health tooling visible from the first line of your application.
Which companies hire mid level customer successs?
Companies hiring mid level customer successs right now include Amazon, OVERJET, and Intuit, based on current listings on Migrate Mate as of September 2026. Hiring at this level comes from a broad mix of SaaS companies, enterprise software vendors, and high-growth technology firms that need experienced practitioners who can manage complex accounts without heavy management support.
Are there remote mid level customer success jobs?
Yes, remote and hybrid options are widely available at this experience level. About 44% of mid level customer success openings are remote or hybrid as of September 2026, reflecting how broadly the function has distributed across time zones since most of the work is conducted through digital channels and video calls rather than on-site meetings.
How do I move up to a mid level customer success role?
Getting to mid level means accumulating visible ownership over time. Build depth by taking on higher-value accounts, volunteering to lead onboarding or renewal cycles, and documenting the outcomes you drive. Employers promoting or hiring into mid level roles look for a pattern of increasing responsibility, comfort with ambiguous problems, and at least one area of functional expertise such as technical onboarding or expansion playbooks.
Which industries hire the most mid level customer successs?
Mid Level customer success roles concentrate in Technology & Software, Consulting & Professional Services, and Retail, based on current listings on Migrate Mate as of September 2026. These sectors drive hiring at this level because their products require sustained post-sale engagement to deliver value, making experienced customer success professionals essential to reducing churn and growing accounts.