Mid Level Technical Support Analyst Jobs
Mid level technical support analyst jobs go to professionals ready to own escalation workflows, mentor junior technicians, and resolve complex issues with minimal oversight. Roles run across Technology & Software, Construction & Real Estate, and Manufacturing, with 33% remote or hybrid availability, and employers like WM, ADP, and Colas hiring at this level now.
Find JobsOverview
Open roles23
Top stateFlorida
Top employerWM
Top citySavannah, GA
Work type67% On-site
Top industryTechnology
Showing 5 of 23+ Mid Level Technical Support Analyst jobs
Technical Support Analyst
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New 1m ago
Internova Travel Group
Technical Support Analyst
Beverly Hills, California
New 1m ago
Analyst III, Technical Support
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New 1m ago
WM
Analyst III, Technical Support
Newtown, Pennsylvania
New 1m ago
REEVES | Technical Support Analyst Savannah, GA
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New 1m ago
Reeves Construction Company
REEVES | Technical Support Analyst Savannah, GA
Savannah, Georgia
New 1m ago
REEVES | Technical Support Analyst Savannah, GA
We won't show you this job again
New 1m ago
Colas
REEVES | Technical Support Analyst Savannah, GA
Savannah, Georgia
New 1m ago
Technical Support Analyst II
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New 1m ago
American Red Cross
Technical Support Analyst II
Peoria, Illinois
New 1m ago
New 1m ago
Technical Support Analyst
Internova Travel Group·Beverly Hills, California
Job functions:
$18.41 - $30.21/hr
3+ yrs exp.
ITIL Certification
Full Time
1,001-5,000 employees
Job Description
Overview:
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group.
Responsibilities:
This role will have a hybrid work schedule. Some of the week in our Beverly Hills Office (345 N. Maple Dr) , and some of the work week at home.
Qualifications:
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group.
Responsibilities:
Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company.
This role will have a hybrid work schedule. Some of the week in our Beverly Hills Office (345 N. Maple Dr) , and some of the work week at home.
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Responsible for first line Tier 2 technical support.
- Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software.
- Utilize remote control software to remotely troubleshoot and fix user problems.
- Image, configure, and maintain laptops, desktops, and printers.
- Troubleshoot phone issues (with assistance from in-house telecom department as needed).
- Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software.
- Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management.
- Escalate IT issues when necessary.
- Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable.
- Able to work extended hours in the event of serious problems or scheduled work.
- Able to work as part of the after-hours team rotation for on-call.
- Provide clear & concise information through written and verbal communications.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Build rapport and elicit problem details from help desk customers.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery.
Qualifications:
- Associate’s degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience.
- 3+ year(s) experience supporting end-user computing technical service support in a business environment.
- Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent).
- Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus.
- Experience supporting Mac OS is a plus.
- Experience with onboarding process a plus.
- Experience supporting remote users via VPN, RDP, and other remote access tools.
- Understanding basic cybersecurity principles and ability to follow IT security policies and best practices.
- Good time management and multi-tasking skills.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred.
- Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide.
- Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location.
- Flexibility to work occasionally after-hours or weekends as needed.
- Ability to participate in on-call rotation schedules when necessary.
- Experience working in a team-oriented, collaborative environment.
- Demonstrates initiative and follow-through to ensure successful results.
- Strong ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain technical information quickly.
- Excellent written and oral communication skills.
- Ability to present ideas in user-friendly, non-technical language.
- Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation with a commitment to user satisfaction and white glove service.
- Able to lift a minimum of 25 pounds.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
Internova Travel Group
Technical Support Analyst
Beverly Hills, California
New 1m ago1,001-5,000 employees
Job functions:
$18.41 - $30.21/hr
3+ yrs exp.
ITIL Certification
Full Time
Job Description
Overview:
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group.
Responsibilities:
This role will have a hybrid work schedule. Some of the week in our Beverly Hills Office (345 N. Maple Dr) , and some of the work week at home.
Qualifications:
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group.
Responsibilities:
Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company.
This role will have a hybrid work schedule. Some of the week in our Beverly Hills Office (345 N. Maple Dr) , and some of the work week at home.
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Responsible for first line Tier 2 technical support.
- Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software.
- Utilize remote control software to remotely troubleshoot and fix user problems.
- Image, configure, and maintain laptops, desktops, and printers.
- Troubleshoot phone issues (with assistance from in-house telecom department as needed).
- Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software.
- Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management.
- Escalate IT issues when necessary.
- Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable.
- Able to work extended hours in the event of serious problems or scheduled work.
- Able to work as part of the after-hours team rotation for on-call.
- Provide clear & concise information through written and verbal communications.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Build rapport and elicit problem details from help desk customers.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery.
Qualifications:
- Associate’s degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience.
- 3+ year(s) experience supporting end-user computing technical service support in a business environment.
- Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent).
- Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus.
- Experience supporting Mac OS is a plus.
- Experience with onboarding process a plus.
- Experience supporting remote users via VPN, RDP, and other remote access tools.
- Understanding basic cybersecurity principles and ability to follow IT security policies and best practices.
- Good time management and multi-tasking skills.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred.
- Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide.
- Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location.
- Flexibility to work occasionally after-hours or weekends as needed.
- Ability to participate in on-call rotation schedules when necessary.
- Experience working in a team-oriented, collaborative environment.
- Demonstrates initiative and follow-through to ensure successful results.
- Strong ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain technical information quickly.
- Excellent written and oral communication skills.
- Ability to present ideas in user-friendly, non-technical language.
- Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation with a commitment to user satisfaction and white glove service.
- Able to lift a minimum of 25 pounds.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
See All 23 Mid Level Technical Support Analyst Jobs
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Find JobsMid Level Technical Support Analyst Job Market
Who's Hiring
- WM1
- ADP1
- Colas1
- RentVine1R
- Collabera1
Top Industries Hiring
- Technology & Software3
- Construction & Real Estate3
- Manufacturing2
- Insurance1
- Food & Beverage1
Mid Level Technical Support Analyst Jobs: Frequently Asked Questions
How do I get a mid level technical support analyst job?
Position your experience around ownership, not just task completion. Highlight incidents you resolved end to end, systems you documented or improved, and any time you guided a junior colleague. Applications that show you reduced ticket volume, cut resolution times, or built a knowledge base stand out. Lead with measurable outcomes and frame every bullet around impact you drove, not duties you held.
Which companies hire mid level technical support analysts?
Companies hiring mid level technical support analysts right now include WM, ADP, and Colas, based on current listings on Migrate Mate as of July 2026. Hiring at this level comes from a wide range of employers, including managed service providers, enterprise software companies, healthcare networks, and financial services firms that run large internal IT operations.
Are there remote mid level technical support analyst jobs?
Yes, remote options are a meaningful part of the market at this level. About 33% of mid level technical support analyst openings are remote or hybrid as of July 2026, reflecting steady employer comfort with distributed support teams. Fully remote roles tend to favor analysts with strong asynchronous communication skills and demonstrated ability to triage issues independently.
How do I move up to a mid level technical support analyst role?
Moving from entry level to mid level takes consistent depth-building over your first few years. Focus on mastering a core platform or product line, owning tickets through full resolution rather than escalating quickly, and contributing to documentation or internal training. Analysts who earn mid level standing typically show a pattern of handling complex problems independently and taking informal ownership of a queue, system, or process.
Which industries hire the most mid level technical support analysts?
Mid Level technical support analyst roles concentrate in Technology & Software, Construction & Real Estate, and Manufacturing, based on current listings on Migrate Mate as of July 2026. These sectors tend to run large, complex user bases or customer-facing products that require experienced analysts who can handle escalations, train end users, and maintain service quality without constant supervision.