Mid Level Customer Experience Manager Jobs
Mid level customer experience manager jobs go to professionals ready to own end-to-end initiatives, mentor junior team members, and shape customer strategy with limited oversight. Openings run across Retail, Technology & Software, and E-Commerce & Online Marketplaces, with a strong mix of remote and hybrid settings, and employers like Amazon, Weis Markets, and Visa hiring at this level now.
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Showing 4 of 29+ Mid Level Customer Experience Manager jobs
INTRODUCTION
This Jobot Job is hosted by: Jamie Beene. Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
SALARY
- Salary: $60,000 - $80,000 per year
A bit about us:
Founded over 25 years ago and based in the Dallas–Fort Worth area, with corporate leadership in the Denver metro, we are a technology-enabled services organization supporting self-storage operators and business customers nationwide. Our rental teams act on behalf of operators to convert inbound inquiries into completed leases — last year alone our specialists closed more than 24,000 rentals for our customers. We pair experienced, U.S.-based agents with proprietary platform technology and AI-enabled call handling so that no opportunity goes unanswered, and we recently expanded through an acquisition that connects our contact-center depth to a national storage marketplace.
Why join us?
- Competitive Compensation: Up to $100,000 base salary (DOE) + performance bonus
- 401(k) with Company Match
- Comprehensive Benefits: Medical, Dental, Vision, Life Insurance
- Generous PTO & Paid Holidays
- Service-First Culture: Customer experience isn't a slogan here — it's the product we sell, and it's measured on a published balanced scorecard
- Build the Program: QA calibration, knowledge base, and escalation workflows are yours to own and improve
- Newly Combined Organization: A recent acquisition means new customer segments, new tooling, and real influence over how support scales
JOB DETAILS
Key Responsibilities and Duties:
- Lead, coach, and develop team members responsible for post-rental customer support
- Conduct weekly 1:1s, interaction reviews, performance reviews, and development planning with documented coaching
- Set and enforce expectations for response time, resolution quality, schedule adherence, documentation, and customer follow-through
- Build team capability through structured training, calibration, and knowledge sharing
- Own daily ticket, call, email, and other customer-support workflows including workload balancing and queue coverage
- Ensure inquiries are acknowledged, researched, resolved, and documented within established service levels
- Monitor aging and reopened cases, intervene when work is at risk, and confirm closure with the customer
- Ensure accurate support for account, access, billing, location, service, and rental-related needs
- Serve as manager-level escalation point for complex, sensitive, or high-impact tenant concerns
- Distinguish urgent risk from routine work; escalate security, payment, access, legal, or reputational concerns through the correct pathway
- Complete root-cause review for recurring or high-impact issues and recommend corrective action
- Monitor customer friction, complaint, cancellation, and detractor trends to identify proactive support opportunities
- Partner with appropriate teams on save or recovery efforts when service issues put a relationship at risk
- Audit a regular sample of customer interactions for accuracy, tone, ownership, documentation, security, and policy adherence
- Maintain current SOPs, knowledge articles, canned responses, and escalation guides
- Facilitate calibration sessions so service standards are applied consistently across team members and channels
- Maintain a defect and customer-pain-point log; convert recurring issues into training, process, or technology recommendations
- Provide a written weekly update covering customer pulse, service performance, team health, wins, risks, and priorities
- Lead recurring KPI reviews and maintain action plans for measures below target
QUALIFICATIONS NEEDED:
- High School Diploma or GED required; Associate's or Bachelor's degree preferred
- Minimum 5–7 years of experience in customer service, customer success, account support, contact-center operations, or another service environment
- Minimum 2+ years of people leadership experience in an SLA- or queue-driven customer support function
- Experience or strong background in coaching service quality, handling escalations, and improving response or resolution performance
- Strong background in conflict resolution, written communication, judgment, and problem-solving
- Proven ability to balance customer advocacy with policy, risk, and business requirements
- Experience using ticketing, CRM, telephony, knowledge-management, and reporting tools
- Ability to flex beyond the standard work schedule when needed
PREFERRED:
- Background in self-storage, property management, logistics, customer success, or tech-enabled services
- Experience supporting billing, access, account, or multi-location customer issues
- Data-driven mindset; comfort using customer feedback and service data to prioritize improvements
- Experience building or improving knowledge bases, QA programs, and escalation workflows
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy.
INTRODUCTION
This Jobot Job is hosted by: Jamie Beene. Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
SALARY
- Salary: $60,000 - $80,000 per year
A bit about us:
Founded over 25 years ago and based in the Dallas–Fort Worth area, with corporate leadership in the Denver metro, we are a technology-enabled services organization supporting self-storage operators and business customers nationwide. Our rental teams act on behalf of operators to convert inbound inquiries into completed leases — last year alone our specialists closed more than 24,000 rentals for our customers. We pair experienced, U.S.-based agents with proprietary platform technology and AI-enabled call handling so that no opportunity goes unanswered, and we recently expanded through an acquisition that connects our contact-center depth to a national storage marketplace.
Why join us?
- Competitive Compensation: Up to $100,000 base salary (DOE) + performance bonus
- 401(k) with Company Match
- Comprehensive Benefits: Medical, Dental, Vision, Life Insurance
- Generous PTO & Paid Holidays
- Service-First Culture: Customer experience isn't a slogan here — it's the product we sell, and it's measured on a published balanced scorecard
- Build the Program: QA calibration, knowledge base, and escalation workflows are yours to own and improve
- Newly Combined Organization: A recent acquisition means new customer segments, new tooling, and real influence over how support scales
JOB DETAILS
Key Responsibilities and Duties:
- Lead, coach, and develop team members responsible for post-rental customer support
- Conduct weekly 1:1s, interaction reviews, performance reviews, and development planning with documented coaching
- Set and enforce expectations for response time, resolution quality, schedule adherence, documentation, and customer follow-through
- Build team capability through structured training, calibration, and knowledge sharing
- Own daily ticket, call, email, and other customer-support workflows including workload balancing and queue coverage
- Ensure inquiries are acknowledged, researched, resolved, and documented within established service levels
- Monitor aging and reopened cases, intervene when work is at risk, and confirm closure with the customer
- Ensure accurate support for account, access, billing, location, service, and rental-related needs
- Serve as manager-level escalation point for complex, sensitive, or high-impact tenant concerns
- Distinguish urgent risk from routine work; escalate security, payment, access, legal, or reputational concerns through the correct pathway
- Complete root-cause review for recurring or high-impact issues and recommend corrective action
- Monitor customer friction, complaint, cancellation, and detractor trends to identify proactive support opportunities
- Partner with appropriate teams on save or recovery efforts when service issues put a relationship at risk
- Audit a regular sample of customer interactions for accuracy, tone, ownership, documentation, security, and policy adherence
- Maintain current SOPs, knowledge articles, canned responses, and escalation guides
- Facilitate calibration sessions so service standards are applied consistently across team members and channels
- Maintain a defect and customer-pain-point log; convert recurring issues into training, process, or technology recommendations
- Provide a written weekly update covering customer pulse, service performance, team health, wins, risks, and priorities
- Lead recurring KPI reviews and maintain action plans for measures below target
QUALIFICATIONS NEEDED:
- High School Diploma or GED required; Associate's or Bachelor's degree preferred
- Minimum 5–7 years of experience in customer service, customer success, account support, contact-center operations, or another service environment
- Minimum 2+ years of people leadership experience in an SLA- or queue-driven customer support function
- Experience or strong background in coaching service quality, handling escalations, and improving response or resolution performance
- Strong background in conflict resolution, written communication, judgment, and problem-solving
- Proven ability to balance customer advocacy with policy, risk, and business requirements
- Experience using ticketing, CRM, telephony, knowledge-management, and reporting tools
- Ability to flex beyond the standard work schedule when needed
PREFERRED:
- Background in self-storage, property management, logistics, customer success, or tech-enabled services
- Experience supporting billing, access, account, or multi-location customer issues
- Data-driven mindset; comfort using customer feedback and service data to prioritize improvements
- Experience building or improving knowledge bases, QA programs, and escalation workflows
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy.
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Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
- Automotive
- Manufacturing
Mid Level Customer Experience Manager Jobs: Frequently Asked Questions
How do I get a mid level customer experience manager job?
Lead with ownership. Hiring managers at this level want to see that you have run projects independently, not just supported them. Highlight specific programs you built, metrics you moved, and decisions you made without constant direction. Tailor your resume to show cross-functional collaboration and customer impact, and be ready to discuss how you diagnosed a customer problem and drove the fix from start to finish.
Which companies hire mid level customer experience managers?
Companies hiring mid level customer experience managers right now include Amazon, Weis Markets, and Visa, based on current listings on Migrate Mate as of August 2026. At this level, hiring is active across both large enterprise organizations building out dedicated CX functions and growth-stage companies looking for experienced operators who can scale programs without heavy oversight.
Are there remote mid level customer experience manager jobs?
Yes, and a meaningful share of openings offer location flexibility. About 36% of mid level customer experience manager openings are remote or hybrid as of August 2026, reflecting how many organizations have built distributed CX teams over the past several years. On-site roles still exist, particularly in industries where customer interaction is tied to a physical product or location.
How do I move up to a mid level customer experience manager role?
The path from entry level into mid level is built on demonstrated ownership over time. Focus on expanding from task execution to project leadership, taking on assignments where you are accountable for outcomes rather than steps. Develop skills in customer journey analysis, cross-functional collaboration, and data-driven decision making. Document measurable impact, such as improvements in satisfaction scores or retention, because that evidence is what distinguishes mid level candidates from junior ones.
Which industries hire the most mid level customer experience managers?
Mid Level customer experience manager roles concentrate in Retail, Technology & Software, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of August 2026. These sectors invest heavily in CX at the mid level because they operate at scale, face competitive pressure on retention, and need professionals who can translate customer data into operational improvements without requiring senior-level supervision.