Mid Level Product Support Technician Jobs
Mid level product support technician jobs go to professionals ready to own troubleshooting workflows end to end, guide junior technicians, and resolve escalated issues with minimal oversight. Openings are concentrated across Electronics & Hardware, Manufacturing, and Hospitality & Tourism, with a mix of on-site, remote, and hybrid settings, and employers like ASM, Lam Research, and KLA hiring at this level now.
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Showing 5 of 15+ Mid Level Product Support Technician jobs
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Salary:
$108,000.00 - $148,500.00
Location:
Kalispell, MT
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
What You’ll Do
As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for new products, troubleshoot field issues, and ensure successful new product rollouts.
Role Responsibilities:
- Participate in lab and field installation of new products
- Work with Manufacturing to develop procedures and participate (if required) on New Product final test
- Develop new procedures and Best Known Methods (BKMs) to service new products
- Drive resolution of key issues with Engineering. Take part in beta site test plans and reporting
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
- Input for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
- Communicate work output using presentations, reports, and verbal updates to various stakeholders
Minimum Qualifications:
- Bachelor’s in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field
- 5 years experience in engineering or technical field
- 20% Travel Required
- Job based in Kalispell, MT
Preferred Qualifications:
- Strong interpersonal collaboration and communication skills, with an emphasis on building trust
- Hands on hardware troubleshooting and maintenance background including electrical, software, chemical, and mechanical systems
- Experience leading small teams with interest in people management
- Ability to manage multiple projects simultaneously, effectively prioritize per business requirements
- Exercise good judgment based on the analysis of multiple sources of information
- Communicate difficult or sensitive information, working to build consensus
- Ability to solve problems creatively and analytically
- Flexible and adaptable mindset
- Thrive in a results-driven culture
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Salary:
$108,000.00 - $148,500.00
Location:
Kalispell, MT
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
What You’ll Do
As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for new products, troubleshoot field issues, and ensure successful new product rollouts.
Role Responsibilities:
- Participate in lab and field installation of new products
- Work with Manufacturing to develop procedures and participate (if required) on New Product final test
- Develop new procedures and Best Known Methods (BKMs) to service new products
- Drive resolution of key issues with Engineering. Take part in beta site test plans and reporting
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
- Input for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
- Communicate work output using presentations, reports, and verbal updates to various stakeholders
Minimum Qualifications:
- Bachelor’s in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field
- 5 years experience in engineering or technical field
- 20% Travel Required
- Job based in Kalispell, MT
Preferred Qualifications:
- Strong interpersonal collaboration and communication skills, with an emphasis on building trust
- Hands on hardware troubleshooting and maintenance background including electrical, software, chemical, and mechanical systems
- Experience leading small teams with interest in people management
- Ability to manage multiple projects simultaneously, effectively prioritize per business requirements
- Exercise good judgment based on the analysis of multiple sources of information
- Communicate difficult or sensitive information, working to build consensus
- Ability to solve problems creatively and analytically
- Flexible and adaptable mindset
- Thrive in a results-driven culture
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
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Find JobsMid Level Product Support Technician Job Market
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Manufacturing
- Hospitality & Tourism
- Distribution & Wholesale
Mid Level Product Support Technician Jobs: Frequently Asked Questions
How do I get a mid level product support technician job?
Position your experience around ownership, not just task completion. Highlight cases where you resolved complex or escalated issues independently, improved a support process, or served as a technical resource for colleagues. Mid level hiring managers want to see that you can operate without close supervision, so your resume and interviews should lead with specific problems you diagnosed and solved, not just the tools you used.
Which companies hire mid level product support technicians?
Companies hiring mid level product support technicians right now include ASM, Lam Research, and KLA, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations large enough to have tiered support structures, including established software companies, hardware manufacturers, and technology-dependent enterprises that need technicians who can handle escalations and cross-functional coordination.
Are there remote mid level product support technician jobs?
Yes, though availability varies by product type and employer. About 45% of mid level product support technician openings are remote or hybrid as of November 2026, with fully remote roles more common in software and SaaS support than in hardware-dependent positions. Hybrid arrangements are frequent at mid level, since employers often want technicians available on-site for complex escalations while allowing flexibility for routine work.
How do I move up to a mid level product support technician role?
Moving into a mid level role requires building a record of handling problems independently and demonstrating impact beyond your assigned queue. Focus on deepening technical knowledge of the products you support, taking on escalated tickets, and contributing to documentation or process improvements. Employers promoting or hiring at mid level look for technicians who have mentored peers, reduced repeat issues through root-cause analysis, and shown they can communicate clearly with cross-functional teams.
Which industries hire the most mid level product support technicians?
Mid Level product support technician roles concentrate in Electronics & Hardware, Manufacturing, and Hospitality & Tourism, based on current listings on Migrate Mate as of November 2026. These sectors drive mid level hiring because their products are technically complex enough to require experienced support professionals who can manage escalations, maintain customer relationships, and contribute to product feedback loops without constant managerial direction.