Mid Level Application Support Specialist Jobs
Mid level application support specialist jobs go to professionals ready to own incident resolution workflows, mentor junior analysts, and drive cross-functional troubleshooting decisions with limited oversight. Openings are spread across on-site, remote, and hybrid settings in Technology & Software, Banking & Financial Services, and Investment & Asset Management, with employers like The Depository Trust & Clearing Corporation (DTCC), Sirona Medical, and Arista Networks hiring at this level now.
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Showing 5 of 19+ Mid Level Application Support Specialist jobs
Job Title: L2 Application Support Engineer - WebSphere Commerce Suite 8.x
Location: Springfield, IL (Work from Office)
Duration: Long Term Contract
Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Required Qualifications
Technical Skills
- 3-5 years of experience in application support or technical support roles
- 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
- Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
- Understanding of multi-tier application architectures and component interactions
Operational Skills
- Experience with incident response and issue resolution
- Knowledge of ITIL processes including incident, problem, and change management
- Ability to work in 24x7 shift-based support environment
- Experience with escalation procedures and vendor support coordination
Key Responsibilities:
Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timeframes
- Perform initial analysis for application performance and functionality issues
- Troubleshoot order processing failures, payment gateway issues, and checkout problems
- Investigate and resolve cache-related issues affecting product data and pricing
- Analyze application logs to identify patterns and resolve recurring issues
- Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
- Track key performance metrics including response times, throughput, and error rates
- Respond to capacity and performance alerts during peak traffic periods
- Monitor scheduled jobs and batch processes for completion and performance
- Perform proactive health checks and system validation procedures
Application Operations
- Execute service restart and recovery procedures for WCS components
- Perform cache invalidation and product data refresh operations
- Monitor and troubleshoot feed file processing and data integration workflows
- Manage WCS scheduler and batch job monitoring and recovery
- Execute routine maintenance tasks including log rotation and cleanup
- Coordinate with deployment teams during application releases
Database Support & Integration
- Perform basic database health checks and connectivity validation
- Monitor database performance metrics and connection pool usage
- Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
- Investigate data synchronization issues between WCS and upstream systems
- Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
- Maintain incident logs and resolution documentation
- Update runbooks and standard operating procedures based on lessons learned
- Contribute to knowledge base articles for common issues and resolutions
- Document new procedures and troubleshooting steps for team knowledge sharing
- Participate in post-incident reviews and continuous improvement initiatives
Name—Pradeep Sharma
Title-- Account Manager
e: Pradeep.s@tekgence.com
Job Title: L2 Application Support Engineer - WebSphere Commerce Suite 8.x
Location: Springfield, IL (Work from Office)
Duration: Long Term Contract
Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Required Qualifications
Technical Skills
- 3-5 years of experience in application support or technical support roles
- 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
- Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
- Understanding of multi-tier application architectures and component interactions
Operational Skills
- Experience with incident response and issue resolution
- Knowledge of ITIL processes including incident, problem, and change management
- Ability to work in 24x7 shift-based support environment
- Experience with escalation procedures and vendor support coordination
Key Responsibilities:
Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timeframes
- Perform initial analysis for application performance and functionality issues
- Troubleshoot order processing failures, payment gateway issues, and checkout problems
- Investigate and resolve cache-related issues affecting product data and pricing
- Analyze application logs to identify patterns and resolve recurring issues
- Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
- Track key performance metrics including response times, throughput, and error rates
- Respond to capacity and performance alerts during peak traffic periods
- Monitor scheduled jobs and batch processes for completion and performance
- Perform proactive health checks and system validation procedures
Application Operations
- Execute service restart and recovery procedures for WCS components
- Perform cache invalidation and product data refresh operations
- Monitor and troubleshoot feed file processing and data integration workflows
- Manage WCS scheduler and batch job monitoring and recovery
- Execute routine maintenance tasks including log rotation and cleanup
- Coordinate with deployment teams during application releases
Database Support & Integration
- Perform basic database health checks and connectivity validation
- Monitor database performance metrics and connection pool usage
- Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
- Investigate data synchronization issues between WCS and upstream systems
- Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
- Maintain incident logs and resolution documentation
- Update runbooks and standard operating procedures based on lessons learned
- Contribute to knowledge base articles for common issues and resolutions
- Document new procedures and troubleshooting steps for team knowledge sharing
- Participate in post-incident reviews and continuous improvement initiatives
Name—Pradeep Sharma
Title-- Account Manager
e: Pradeep.s@tekgence.com
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- Technology & Software11
- Banking & Financial Services6
- Investment & Asset Management2
- Electronics & Hardware1
- Construction & Real Estate1
Mid Level Application Support Specialist Jobs: Frequently Asked Questions
How do I get a mid level application support specialist job?
Highlight your ownership of specific support processes, not just task execution. Recruiters at this level want to see that you led incident resolutions end to end, documented root causes, and improved workflows. Emphasize experience coordinating with development or infrastructure teams, any mentoring you did informally, and tools you administered independently. Tailor your resume to show measurable outcomes, such as reduced ticket backlogs or improved resolution times.
Which companies hire mid level application support specialists?
Companies hiring mid level application support specialists right now include The Depository Trust & Clearing Corporation (DTCC), Sirona Medical, and Arista Networks, based on current listings on Migrate Mate as of September 2026. Employers at this level tend to be mid-size to enterprise organizations with complex internal applications that require dedicated support professionals who can operate with limited day-to-day supervision.
Are there remote mid level application support specialist jobs?
Yes, remote and hybrid options are a real part of this market. About 63% of mid level application support specialist openings are remote or hybrid as of September 2026, reflecting how well-suited the role is for distributed teams. Fully on-site positions do exist, typically in industries with stricter data or compliance requirements, so filtering by work setting when you search helps narrow to the right fit quickly.
How do I move up to a mid level application support specialist role?
The path from entry level to mid level in application support is built on deepening technical ownership over two to four years. Start by mastering your ticketing and monitoring tools, then actively seek out complex escalations rather than routing them up. Document every process improvement you contribute to and build relationships with developers to understand the codebase you support. Demonstrable impact, such as owning a migration or redesigning a runbook, signals readiness for mid level responsibilities.
Which industries hire the most mid level application support specialists?
Mid Level application support specialist roles concentrate in Technology & Software, Banking & Financial Services, and Investment & Asset Management, based on current listings on Migrate Mate as of September 2026. These sectors typically run large, business-critical applications that require consistent support coverage and professionals who can operate independently, making mid level candidates with proven ownership experience a strong fit for their hiring needs.