Mid Level Customer Service Representative Jobs
Mid level customer service representative jobs call for professionals ready to own escalation workflows, coach newer team members, and resolve complex issues with minimal supervision. Openings cover on-site, remote, and hybrid settings across Energy, Manufacturing, and Food & Beverage, with employers like GEICO, PayZen, and Perdue hiring at this level now.
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Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Customer Service Representative in our Madison, WI Distribution Center.
ROLE AND RESPONSIBILITIES
In this position, the successful candidate will perform the following job responsibilities:
- Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
- Assist in pricing of quotes and orders under automation system controls.
- Balance daily invoice edit.
- Audit open order reports weekly.
- Follow up on customers' claims for credit.
- Manage all system invoicing on COD and open-term accounts.
- Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
- Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
- Distribute all incoming and outgoing mail.
- Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
- Various administrative duties
BASIC QUALIFICATIONS
- A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
- Basic computer skills are required with a familiarity of Microsoft Office Products.
- Previous clerical or office experience is beneficial.
Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.
EOE.
INTRODUCTION
Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Customer Service Representative in our Madison, WI Distribution Center.
ROLE AND RESPONSIBILITIES
In this position, the successful candidate will perform the following job responsibilities:
- Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
- Assist in pricing of quotes and orders under automation system controls.
- Balance daily invoice edit.
- Audit open order reports weekly.
- Follow up on customers' claims for credit.
- Manage all system invoicing on COD and open-term accounts.
- Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
- Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
- Distribute all incoming and outgoing mail.
- Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
- Various administrative duties
BASIC QUALIFICATIONS
- A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
- Basic computer skills are required with a familiarity of Microsoft Office Products.
- Previous clerical or office experience is beneficial.
Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.
EOE.
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Mid Level Customer Service Representative Jobs: Frequently Asked Questions
How do I get a mid level customer service representative job?
Position your experience around ownership and outcomes, not just daily tasks. Highlight situations where you resolved high-stakes escalations, trained colleagues, or improved a process. Tailor your resume to show measurable impact, such as reduced handle times or improved satisfaction scores. Applying to roles that explicitly list team coordination or mentorship responsibilities signals you are ready for this tier.
Which companies hire mid level customer service representatives?
Companies hiring mid level customer service representatives right now include GEICO, PayZen, and Perdue, based on current listings on Migrate Mate as of September 2026. At this level, hiring tends to come from organizations large enough to have tiered service teams, including retail, financial services, healthcare, and technology companies that need experienced reps to anchor their customer operations.
Are there remote mid level customer service representative jobs?
Yes, and the share is substantial. About 50% of mid level customer service representative openings are remote or hybrid as of September 2026, reflecting how broadly companies have adopted flexible service models. Remote roles at this level often require stronger self-management and the ability to coordinate across distributed teams without in-person oversight.
How do I move up to a mid level customer service representative role?
Growth into a mid level role comes from consistently taking on more than your job description requires. That means volunteering to handle escalations, documenting solutions that the whole team can use, and building familiarity with the tools and metrics your team tracks. Employers look for a pattern of increasing ownership over time, not just tenure, so demonstrating initiative and measurable improvement matters more than years alone.
Which industries hire the most mid level customer service representatives?
Mid Level customer service representative roles concentrate in Energy, Manufacturing, and Food & Beverage, based on current listings on Migrate Mate as of September 2026. These sectors tend to generate the highest volume of complex customer interactions, which creates sustained demand for experienced representatives who can handle nuanced situations and support less experienced team members.