Mid Level Client Services Lead Jobs
Mid level client services lead jobs go to professionals ready to own client relationships end to end, guide junior team members, and make service decisions with limited oversight. Remote and hybrid openings are common across Technology & Software, Banking & Financial Services, and Consulting & Professional Services, with employers like JPMorganChase, Kestra Financial, and Gallagher hiring at this level now.
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Showing 5 of 227+ Mid Level Client Services Lead jobs
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.
What You Will Do
- Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable.
- Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
- Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
- Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
- Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
- Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
- Plan and execute business-driving events to meet department goals.
- Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
- Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
- Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
- Ensure full compliance with hygiene and cleanliness standards.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.
Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.
Who You Are
- Relevant experience in retail, beauty, customer service, or leading teams; 3-5 years preferred
- This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
BEAUTY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
In addition to hourly rate, may receive 3% - 3% on commission eligible net sales.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.
What You Will Do
- Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable.
- Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
- Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
- Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
- Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
- Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
- Plan and execute business-driving events to meet department goals.
- Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
- Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
- Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
- Ensure full compliance with hygiene and cleanliness standards.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.
Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.
Who You Are
- Relevant experience in retail, beauty, customer service, or leading teams; 3-5 years preferred
- This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
BEAUTY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
In addition to hourly rate, may receive 3% - 3% on commission eligible net sales.
See All 227+ Mid Level Client Services Lead Jobs
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Find JobsMid Level Client Services Lead Job Market
Who's Hiring
- JPMorganChase20
- Kestra Financial17
- Gallagher11
- TikTok7
- BDO5
Top Industries Hiring
- Technology & Software64
- Banking & Financial Services26
- Consulting & Professional Services22
- Investment & Asset Management20
- Insurance14
Mid Level Client Services Lead Jobs: Frequently Asked Questions
How do I get a mid level client services lead job?
Position your experience around ownership, not just participation. Highlight accounts you managed independently, problems you resolved without escalation, and any junior staff you coached. Tailor your resume to show measurable outcomes like retention rates or satisfaction scores. Mid level roles go to candidates who demonstrate they can run a client relationship from start to finish with minimal direction.
Which companies hire mid level client services leads?
Companies hiring mid level client services leads right now include JPMorganChase, Kestra Financial, and Gallagher, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings across both large enterprises with dedicated client success departments and mid-size firms that need experienced professionals to anchor key accounts.
Are there remote mid level client services lead jobs?
Yes, though availability varies by industry and employer. About 37% of mid level client services lead openings are remote or hybrid as of November 2026, reflecting strong demand for experienced professionals who can manage client relationships without being on-site. Client-facing industries sometimes favor hybrid arrangements to maintain in-person touchpoints with key accounts.
How do I move up to a mid level client services lead role?
Moving into a mid level client services lead role takes deliberate progression: volunteering to own smaller accounts fully, seeking out cross-functional projects, and building a record of clients who renew or expand. Deepening product knowledge, sharpening communication skills, and showing you can resolve issues independently all signal readiness to step into a lead role with broader responsibility.
Which industries hire the most mid level client services leads?
Mid Level client services lead roles concentrate in Technology & Software, Banking & Financial Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to manage large, recurring client bases where consistent service quality directly affects revenue, making experienced leads essential to retention and growth.