Mid Level Customer Service Administrator Jobs
Mid level customer service administrator jobs go to professionals ready to own service workflows end to end, mentor newer team members, and resolve escalations with minimal oversight. Openings in Technology & Software, Education, and Healthcare & Medical Services with employers like Jobot, Infojini, and New York University reflect a mix of on-site, hybrid, and remote settings, with companies actively hiring at this level now.
Find JobsOverview
Showing 5 of 192+ Mid Level Customer Service Administrator jobs









About us:
BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
We are seeking an organized, proactive, and detail-oriented Office Administrator to support the day-to-day operations of our Boxborough, MA office. This is a great opportunity for an experienced administrative professional who enjoys creating a welcoming, well-organized office environment, supporting employees and leadership, and ensuring daily operations run smoothly.
You will join one of our 45 offices in the US, be part of a committed team of over 1,500 professionals, and work both independently and collaboratively. You will be welcomed into a rapidly growing business and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional, surrounded by leaders committed to creating an environment that enables you to realize your own success and fulfillment.
When you join Design Group as an Office Administrator, you will play an important role in supporting our Boxborough office of approximately 80 professionals. You will partner with office leadership, engineers, technical specialists, and other team members to maintain an efficient, professional, and welcoming workplace.
Key Responsibilities
- Serve as the primary point of contact for employees, clients, visitors, candidates, and vendors, providing a welcoming and professional office experience.
- Oversee day-to-day office operations, ensuring reception areas, conference rooms, common spaces, and kitchen facilities are organized, stocked, and maintained.
- Provide general administrative support to office leadership and team members, responding to requests and ensuring timely follow-through.
- Coordinate meetings, including scheduling, conference room arrangements, catering, lunches, and other logistical needs.
- Assist with travel arrangements, reservations, and itineraries for employees as needed.
- Order, monitor, and replenish office supplies, kitchen inventory, and other materials necessary for daily operations.
- Serve as a primary point of contact for building management and the landlord, coordinating maintenance requests, work orders, and other facility-related needs.
- Assist with the planning and coordination of annual office events, seasonal activities, employee gatherings, and celebrations.
- Prepare, update, and format basic business documents, spreadsheets, and PowerPoint presentations as needed.
- Maintain organized electronic and physical records, ensuring information is accurate and accessible.
- Support general office communications and administrative processes, including correspondence, mail distribution, and coordination with internal teams.
- Assist with basic expense reconciliation and administrative reporting as needed.
- Identify opportunities to improve office organization, efficiency, and administrative processes.
- Take ownership of assigned tasks and requests, ensuring they are completed accurately and in a timely manner.
- Handle confidential and sensitive information with professionalism and discretion.
- Provide additional administrative and operational support as needed.
Qualifications
- 5+ years of administrative, office coordination, or office management experience, preferably within a professional office environment.
- High school diploma or equivalent required; a college degree is not required.
- Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.
- Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities and manage competing requests.
- Excellent verbal and written communication skills, with a polished, professional, and approachable demeanor.
- Strong interpersonal skills and a service-oriented mindset, with the ability to build positive relationships with employees, leadership, clients, and vendors.
- Demonstrated ability to work independently, take initiative, and follow tasks through to completion.
- Strong attention to detail and commitment to accuracy.
- Comfortable learning and navigating office software, administrative systems, and new technology.
- Flexible, adaptable, and willing to assist with a variety of administrative and office-related responsibilities.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Ability to work onsite at our Boxborough, MA office five days per week.
Nice to Have
Previous administrative experience in an engineering, architecture, construction, consulting, or other professional services environment.
LI-KB1
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
Design Group
See All 192+ Mid Level Customer Service Administrator Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Customer Service Administrator Job Market
Who's Hiring



Top Industries Hiring
- Technology & Software28
- Education18
- Healthcare & Medical Services14
- Consulting & Professional Services14
- Construction & Real Estate9
Mid Level Customer Service Administrator Jobs: Frequently Asked Questions
How do I get a mid level customer service administrator job?
Position your experience around ownership, not just task completion. Highlight cases where you managed a process, resolved complex issues independently, or improved a workflow. Applications that show measurable results, such as reduced response times or higher satisfaction scores, stand out at this level. Tailor your resume to reflect the scope and judgment the role requires, not just the daily duties you performed.
Which companies hire mid level customer service administrators?
Companies hiring mid level customer service administrators right now include Jobot, Infojini, and New York University, based on current listings on Migrate Mate as of November 2026. At this experience level, you will find openings across both large enterprises with dedicated service teams and mid-size organizations where administrators carry broader responsibility across multiple functions.
Are there remote mid level customer service administrator jobs?
Yes, remote and hybrid options are well-represented at this level. About 21% of mid level customer service administrator openings are remote or hybrid as of November 2026, reflecting how many organizations now structure their service operations across distributed teams. Filtering your search by work setting is a practical first step when flexibility matters.
How do I move up to a mid level customer service administrator role?
Moving from entry level to mid level takes deliberate depth-building over time. Focus on taking ownership of increasingly complex cases, volunteering to document or improve processes, and developing expertise in the tools and systems your team relies on. Demonstrating measurable impact, such as improved resolution rates or successful project handoffs, signals readiness for mid level scope and responsibility.
Which industries hire the most mid level customer service administrators?
Mid Level customer service administrator roles concentrate in Technology & Software, Education, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at this level because they depend on experienced administrators to manage high volumes of customer interactions, maintain service standards, and support operations that require both process knowledge and independent judgment.