Mid Level Contact Center Supervisor Jobs
Mid level contact center supervisor jobs go to professionals ready to own team performance, mentor frontline agents, and drive operational decisions with limited day-to-day oversight. Openings run across on-site, remote, and hybrid settings in Technology & Software, Fintech, and Healthcare & Medical Services, with employers like Intuit, Glint Tech Solutions, and MJHS hiring at this level now.
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Showing 5 of 7+ Mid Level Contact Center Supervisor jobs
About the Role
We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment.
This role combines production support and platform engineering, including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.
Key Responsibilities
- Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels
- Troubleshoot production issues across telephony, network, and application layers
- Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
- Troubleshoot SIP/VoIP call flows and routing logic
- Support number provisioning, porting, and regional routing
- Analyze existing contact center configurations and map them to a new platform architecture
- Build and validate configurations in Linux environments
- Support platform migration and feature-parity testing
- Integrate systems using REST APIs and webhooks
- Participate in production incident triage and resolution
- Create technical documentation, runbooks, and structured shift handovers
Required Qualifications
- 3+ years of hands-on experience with enterprise Contact Center platforms
- Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
- Strong knowledge of SIP, RTP, and VoIP
- Experience troubleshooting call flows, routing logic, and media-path issues
- Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
- Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
- Scripting/programming experience with Python, JavaScript, or Bash
- Experience with REST APIs, webhooks, Git, and deployment workflows
- Experience supporting and troubleshooting production systems
Preferred Qualifications
- Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
- Contact center platform migration experience
- Experience with Wireshark, sngrep, sipgrep, or HOMER
- Terraform or Ansible
- Splunk, Grafana, Prometheus, or Datadog
- SQL fundamentals
- Cyara or other automated voice-testing platforms
- Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
- ITIL / ITSM familiarity
Education
Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.
About the Role
We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment.
This role combines production support and platform engineering, including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.
Key Responsibilities
- Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels
- Troubleshoot production issues across telephony, network, and application layers
- Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
- Troubleshoot SIP/VoIP call flows and routing logic
- Support number provisioning, porting, and regional routing
- Analyze existing contact center configurations and map them to a new platform architecture
- Build and validate configurations in Linux environments
- Support platform migration and feature-parity testing
- Integrate systems using REST APIs and webhooks
- Participate in production incident triage and resolution
- Create technical documentation, runbooks, and structured shift handovers
Required Qualifications
- 3+ years of hands-on experience with enterprise Contact Center platforms
- Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
- Strong knowledge of SIP, RTP, and VoIP
- Experience troubleshooting call flows, routing logic, and media-path issues
- Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
- Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
- Scripting/programming experience with Python, JavaScript, or Bash
- Experience with REST APIs, webhooks, Git, and deployment workflows
- Experience supporting and troubleshooting production systems
Preferred Qualifications
- Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
- Contact center platform migration experience
- Experience with Wireshark, sngrep, sipgrep, or HOMER
- Terraform or Ansible
- Splunk, Grafana, Prometheus, or Datadog
- SQL fundamentals
- Cyara or other automated voice-testing platforms
- Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
- ITIL / ITSM familiarity
Education
Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.
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Find JobsMid Level Contact Center Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Fintech
- Healthcare & Medical Services
Mid Level Contact Center Supervisor Jobs: Frequently Asked Questions
How do I get a mid level contact center supervisor job?
Position your existing supervisory experience around measurable outcomes: agent retention rates, quality scores, handle time improvements, and escalation resolution. Hiring managers at this level want to see that you've owned a team's performance, not just supported it. Highlight moments where you made independent decisions, coached underperformers, and improved a process without being asked. A concise, results-focused resume and tailored cover letter make the difference.
Which companies hire mid level contact center supervisors?
Companies hiring mid level contact center supervisors right now include Intuit, Glint Tech Solutions, and MJHS, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings across both large enterprise operations with dedicated contact center teams and mid-size companies where supervisors carry broader cross-functional responsibility.
Are there remote mid level contact center supervisor jobs?
Yes, though availability varies by employer and industry. About 0% of mid level contact center supervisor openings are remote or hybrid as of November 2026, reflecting ongoing demand for supervisors who can manage distributed teams effectively. Fully remote roles typically require demonstrated experience overseeing agents across multiple locations or time zones.
How do I move up to a mid level contact center supervisor role?
Moving from entry level into a mid level contact center supervisor role takes deliberate skill-building over time. Focus on developing consistent coaching habits, learning workforce management tools, and taking ownership of at least one team initiative with a measurable outcome. Supervisors who reach mid level typically show a pattern of expanding scope, like managing more agents, covering a wider shift, or leading a process improvement project independently.
Which industries hire the most mid level contact center supervisors?
Mid Level contact center supervisor roles concentrate in Technology & Software, Fintech, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors rely on high-volume customer interactions and require experienced supervisors who can maintain quality standards, reduce attrition, and scale team performance during peak demand periods.