Mid Level Customer Excellence Manager Jobs
Mid level customer excellence manager jobs go to professionals ready to own customer programs end to end, mentor junior team members, and shape service decisions with limited oversight. Hiring is active across Chemicals & Materials, Technology & Software, and Healthcare & Medical Services, with a mix of on-site, remote, and hybrid settings, and employers like LANXESS, TikTok, and Oscar Health competing for talent at this level now.
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Project Manager-Operational Excellence
Job Description
Overview
Project Manager-Operational Excellence
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Operational Excellence team in the role of Project Manager-Operational Excellence.
Description
The Project Manager-Operational Excellence supports initiatives that advance quality, efficiency, and patient-centered care across the health system. Partners with clinical and operational leaders to plan, execute, and sustain improvement projects that strengthen organizational performance. Applies structured project management and change leadership to deliver measurable, lasting results. Develops project charters, timelines, communication plans, and performance metrics aligned with system priorities. Facilitates cross-functional workgroups, ensuring timely progress, risk mitigation, and alignment with operational goals. Monitors project milestones and prepares status updates for leadership, steering committees, and stakeholders. Has awareness of Lean, Six Sigma, and continuous improvement tools to analyze workflows, identify root causes, and design optimized processes. Develops change management plans that support adoption, readiness, and long-term sustainability. Creates training materials, communication assets, and stakeholder updates that support project success. Collaborates with analytics teams to define KPIs, dashboards, and reporting structures.
Key Relationships
Reports to: Director-Operational Excellence
Direct Reports: None
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Bachelor's Degree in healthcare administration, business, engineering, or a related field is required.
- Requires 3-5 years of relevant experience.
- Requires experience in project management, performance improvement, or healthcare operations.
- Requires a demonstrated ability to lead cross-functional teams and manage multiple priorities.
- Requires proficiency with project management tools and data visualization platforms.
- Requires the ability to lead at least 3 projects simultaneously.
- Lean Six Sigma Green Belt or equivalent improvement certification is preferred.
- Experience in hospital operations, ambulatory care, or health system performance improvement is preferred.
- PMP, CAPM, or similar project management certification is preferred.
- Familiarity with regulatory standards, quality frameworks, and patient safety principles is preferred.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
Project Manager-Operational Excellence
Job Description
Overview
Project Manager-Operational Excellence
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Operational Excellence team in the role of Project Manager-Operational Excellence.
Description
The Project Manager-Operational Excellence supports initiatives that advance quality, efficiency, and patient-centered care across the health system. Partners with clinical and operational leaders to plan, execute, and sustain improvement projects that strengthen organizational performance. Applies structured project management and change leadership to deliver measurable, lasting results. Develops project charters, timelines, communication plans, and performance metrics aligned with system priorities. Facilitates cross-functional workgroups, ensuring timely progress, risk mitigation, and alignment with operational goals. Monitors project milestones and prepares status updates for leadership, steering committees, and stakeholders. Has awareness of Lean, Six Sigma, and continuous improvement tools to analyze workflows, identify root causes, and design optimized processes. Develops change management plans that support adoption, readiness, and long-term sustainability. Creates training materials, communication assets, and stakeholder updates that support project success. Collaborates with analytics teams to define KPIs, dashboards, and reporting structures.
Key Relationships
Reports to: Director-Operational Excellence
Direct Reports: None
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
- Bachelor's Degree in healthcare administration, business, engineering, or a related field is required.
- Requires 3-5 years of relevant experience.
- Requires experience in project management, performance improvement, or healthcare operations.
- Requires a demonstrated ability to lead cross-functional teams and manage multiple priorities.
- Requires proficiency with project management tools and data visualization platforms.
- Requires the ability to lead at least 3 projects simultaneously.
- Lean Six Sigma Green Belt or equivalent improvement certification is preferred.
- Experience in hospital operations, ambulatory care, or health system performance improvement is preferred.
- PMP, CAPM, or similar project management certification is preferred.
- Familiarity with regulatory standards, quality frameworks, and patient safety principles is preferred.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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Mid Level Customer Excellence Manager Jobs: Frequently Asked Questions
How do I get a mid level customer excellence manager job?
Position your experience around ownership, not just execution. Highlight programs you led, metrics you improved, and decisions you made independently. Employers at this level want to see that you can manage escalations, collaborate across teams, and deliver measurable improvements to the customer experience without close supervision. Tailor your resume to show scope and impact, not just a list of responsibilities.
Which companies hire mid level customer excellence managers?
Companies hiring mid level customer excellence managers right now include LANXESS, TikTok, and Oscar Health, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from growth-stage companies expanding their customer operations as well as larger enterprises building out dedicated excellence functions.
Are there remote mid level customer excellence manager jobs?
Yes, though availability varies by industry and company. About 23% of mid level customer excellence manager openings are remote or hybrid as of November 2026, reflecting strong demand for professionals who can lead customer programs and cross-functional initiatives without being on-site full time. Hybrid arrangements are common in sectors where some in-person collaboration is expected.
How do I move up to a mid level customer excellence manager role?
Moving into mid level typically means building a record of project ownership, not just task completion. Focus on taking the lead on a customer initiative, documenting results with clear metrics, and developing skills in root-cause analysis, stakeholder communication, and cross-functional coordination. Seeking feedback, acting on it consistently, and volunteering for work that stretches your scope are what separate candidates ready for mid level from those still building toward it.
Which industries hire the most mid level customer excellence managers?
Mid Level customer excellence manager roles concentrate in Chemicals & Materials, Technology & Software, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to invest heavily in structured customer experience functions at the mid level because retention, satisfaction, and service consistency directly affect revenue and competitive positioning.