Service Advisor Jobs
Service Advisor jobs are open across automotive dealerships, independent repair shops, and fleet service operations, from entry-level to senior and service manager tracks, with specializations in warranty administration, customer relations, and multi-point inspection coordination. Find a role that fits from the openings below and apply directly.
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ABOUT ASBURY
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.
ROLE AND RESPONSIBILITIES
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturer’s warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Previous automotive Service Advisor experience heavily preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
COMPANY BENEFITS:
Pay and Recognition:
- Weekly pay
- $90,000-$150,000 annually
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Additional advantages:
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
ABOUT ASBURY
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.
ROLE AND RESPONSIBILITIES
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturer’s warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Must be able to manage in a fast paced work environment with limited supervision
- Must have great customer service, phone and computer skills
- Previous automotive Service Advisor experience heavily preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
COMPANY BENEFITS:
Pay and Recognition:
- Weekly pay
- $90,000-$150,000 annually
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Additional advantages:
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
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Find Service Advisor JobsService Advisor Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- JPMorganChase516
- Bank of America295
- First Command Financial Services153
- Asbury Automotive123
- Ulta116
Top Industries Hiring
- Banking & Financial Services759
- Consulting & Professional Services546
- Investment & Asset Management480
- Accounting & Auditing429
- Insurance345
What Employers Look For
The qualifications that appear most often in service advisor jobs.
- 2 or more years of automotive service advising or dealership service department experience
- Proficiency with a dealer management system such as CDK, Reynolds and Reynolds, or DealerSocket
- Strong customer communication skills and demonstrated ability to manage customer expectations
- Knowledge of vehicle maintenance schedules, repair terminology, and multi-point inspection processes
- Valid driver's license with a clean driving record
- High school diploma or equivalent, with preference for automotive technology coursework or ASE certifications
Tips for Your Service Advisor Job Search
Quantify your CSI scores on your resume
Customer satisfaction index scores are a primary metric service advisors are evaluated on. Pull your scores from past performance reviews and list them on your resume so hiring managers see proof of your customer-facing results, not just job duties.
Highlight your DMS software experience
Dealers and shops screen candidates by the dealer management systems they know. List every platform you've used, such as CDK, Reynolds and Reynolds, or DealerSocket, in a dedicated skills section so your application clears keyword filters before a human reads it.
Apply early to roles that fit
Migrate Mate lists service advisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target shops by their service volume
A high-volume dealership handling hundreds of repair orders a week runs differently from a boutique independent shop. Read job descriptions for mentions of daily RO counts or team size, and tailor your resume's experience bullets to reflect comparable volume from your background.
Prepare a upsell walk-through for your interview
Most service advisor interviews include a role-play where you recommend additional services to a customer. Rehearse a clear, non-pushy explanation of why a specific maintenance item matters, using plain language and a real example from your shop floor experience.
Negotiate your pay plan structure, not just base pay
Service advisor compensation often blends a base salary with a flat-rate commission or per-RO bonus. Before accepting an offer, ask for a written breakdown of the pay plan and clarify whether the commission is capped, so you can compare offers accurately.
Service Advisor Jobs: Frequently Asked Questions
Which companies are hiring the most service advisors?
The companies hiring the most service advisors right now include JPMorganChase, Bank of America, and First Command Financial Services, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. Franchise dealership groups and national fleet maintenance providers consistently post the highest volume of openings.
How many service advisor jobs are remote?
About 18% of service advisor openings are fully remote or hybrid as of June 2026, because most roles require in-person customer interaction and physical access to the service drive. The sub-specialty most likely to have remote or phone-based components is warranty claims coordination and parts follow-up, where some shops allow advisors to handle administrative work off-site.
How do you become a service advisor?
Most service advisors start by working in an automotive environment, such as a parts counter, lot attendant, or service lane technician role, to build hands-on familiarity with repair processes and vehicle systems. From there, you move into an advisor-in-training position, learn the dealership's management system, and build your customer communication skills under a senior advisor before running your own repair orders independently.
Can you get a service advisor job with no experience?
Yes, some dealerships and independent shops hire entry-level service advisors with no prior automotive experience, particularly if you have a strong background in customer-facing retail, call center, or hospitality work. Employers in these cases prioritize communication skills and willingness to learn the technical side on the job, often pairing new hires with a senior advisor for the first few months before giving them their own customer queue.
What does the service advisor interview process look like?
Most service advisor interviews start with a phone screen focused on your customer service background and familiarity with automotive terminology. An in-person or video interview typically follows, where you walk through past customer scenarios, discuss how you handle repair order volume under pressure, and often complete a role-play exercise in which you explain a service recommendation to a skeptical customer. Some dealerships add a final interview with the service manager or general manager before extending an offer.
Where can I find and apply to service advisor jobs?
You can find and apply to service advisor jobs on Migrate Mate, which lists current openings from dealerships, independent shops, and fleet service operations across the United States. Search the listings for roles that match your experience level and specialization, then apply directly to each one that fits.
See All 4,877+ Service Advisor Jobs
Jump back to the full list of openings and apply to any service advisor role that fits.
Find Service Advisor Jobs