Client Services Manager Jobs

Company Overview

Town & Country Animal Hospital has been serving the Miami-Dade County for over 30 years, providing comprehensive veterinary medical services including surgery, laser therapy, ultrasound, dentistry, and routine preventive care for small animals. Our hospital is proud to hold accreditation from the American Animal Hospital Association, reflecting our commitment to veterinary excellence and high standards of patient care.

Job Overview

We are seeking a dedicated and dynamic Front Desk Client Services Manager to lead our client service team at our busy animal hospital. The ideal candidate will possess strong organizational and communication skills, with a passion for delivering exceptional customer service. This role involves managing front desk operations, supervising staff, coordinating schedules, and ensuring a welcoming environment for clients and their pets.

You will work closely with the hospital's veterinarians, technicians, management, and administrative leadership to ensure the hospital operates efficiently while maintaining the highest standards of professionalism, compassion, and client care.

This position requires a strong leader who can take ownership, make decisions, hold a team accountable, and remain calm and professional in a very busy clinical environment. The successful candidate will play a vital role in maintaining smooth office functions and fostering positive client relationships.

Responsibilities

• Oversee daily front desk operations, including multi-line phone systems, appointment scheduling, and client check-in/check-out procedures.
• Supervise and train front desk staff to ensure efficient service delivery and exceptional customer service.
• Responsible all aspects of the hospital's front-desk and client-service operations, including staffing, scheduling, workflow, client communication, service standards, collections, training, and administrative procedures.
• Manage calendar appointments for veterinary staff, ensuring optimal schedule management and timely patient care.
• Handle vendor management tasks such as supply ordering and maintaining inventory of office supplies.
• Maintain accurate records of client information, medical records, and billing details while safeguarding confidential information.
• Coordinate with human resources on staff training, development initiatives, and performance evaluations.
• Utilize Microsoft Office tools and spreadsheets to generate reports, track office metrics, and support budgeting activities.

Experience

• Proven supervisory experience in an office or administrative environment within a healthcare or veterinary setting preferred.
• Strong background in customer service with excellent communication skills and phone etiquette.
• Familiarity with scheduling management software, human resources procedures, payroll processing, and vendor relations.
• Demonstrated ability to handle confidential information professionally while maintaining organizational efficiency.
• Prior experience in clerical tasks including filing, data entry, and multi-line phone systems is essential.
• Knowledge of office management practices combined with strong organizational skills to support team management and client communication effectively.

Join our team as a Front Desk Client Services Manager to lead with enthusiasm and professionalism in delivering outstanding service that enhances the overall client experience at our esteemed animal hospital!

Pay: From $20.00 per hour

Expected hours: No less than 35.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person