Client Services Manager Jobs
Client services manager jobs are open across financial services, healthcare, SaaS, and professional services at every level from associate to director, with specializations in account management, customer success, and enterprise client retention. See the openings below and apply to the ones that match your experience.
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Technical Helpdesk
Technical Issues
Troubleshooting
REQ#: RQ231119
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.
Job Description
Transform technology into opportunity as a Client Services Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
At GDIT, people are our differentiator. As a Client Services Support Specialist you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
HOW A CLIENT SERVICES SUPPORT SPECIALIST WILL MAKE AN IMPACT:
- Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM
- Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
REQUIRED QUALIFICATIONS:
- High School diploma or equivalent; AND
- 7 or more years of related experience (education may be substituted for experience)
- Active TS/SCI-eligible government clearance
- Active CompTia Security+ or higher certification
- Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
- Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
- Demonstrated experience using active directory/active role server
- Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
- Ability & willingness to work and adhere to any full-time shift
- US Citizenship
PREFERRED QUALIFICATIONS:
- Currently obtained ITIL 4 Foundation certification
WORK ENVIRONMENT:
- 100% onsite
- Hours of operations: Monday - Friday, 7:00 AM CST - 5:00 PM CST (subject to change based on business needs)
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#SCITLS
Work Requirements
7 + years of related experience
- may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
ITIL 4 Foundation | PeopleCert - PeopleCert
Less than 10%
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $28.05 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Technical Helpdesk
Technical Issues
Troubleshooting
REQ#: RQ231119
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.
Job Description
Transform technology into opportunity as a Client Services Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
At GDIT, people are our differentiator. As a Client Services Support Specialist you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
HOW A CLIENT SERVICES SUPPORT SPECIALIST WILL MAKE AN IMPACT:
- Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM
- Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
REQUIRED QUALIFICATIONS:
- High School diploma or equivalent; AND
- 7 or more years of related experience (education may be substituted for experience)
- Active TS/SCI-eligible government clearance
- Active CompTia Security+ or higher certification
- Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
- Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
- Demonstrated experience using active directory/active role server
- Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
- Ability & willingness to work and adhere to any full-time shift
- US Citizenship
PREFERRED QUALIFICATIONS:
- Currently obtained ITIL 4 Foundation certification
WORK ENVIRONMENT:
- 100% onsite
- Hours of operations: Monday - Friday, 7:00 AM CST - 5:00 PM CST (subject to change based on business needs)
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#SCITLS
Work Requirements
7 + years of related experience
- may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
ITIL 4 Foundation | PeopleCert - PeopleCert
Less than 10%
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $28.05 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Client Services Manager Jobs by Experience Level
Top Cities Hiring Client Services Managers
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Find Client Services Manager JobsClient Services Manager Job Market
Who's Hiring
- BDO49
- BAYADA Home Health Care35
- EisnerAmper20
- World Wide Technology18
- Andersen16
Top Industries Hiring
- Accounting & Auditing24
- Technology & Software21
- Banking & Financial Services9
- Medical Devices5
- Insurance4
What Employers Look For
The qualifications that appear most often in client services manager jobs.
- 3 to 5 years of client-facing account management or customer success experience
- Proven ability to manage multiple client accounts simultaneously and meet retention targets
- Strong written and verbal communication skills for executive-level stakeholder interactions
- Experience with CRM platforms such as Salesforce or HubSpot to track account health
- Bachelor's degree in business, communications, or a related field
- Familiarity with contract renewals, upselling, and escalation management processes
Tips for Your Client Services Manager Job Search
Quantify retention and revenue outcomes
Client services manager resumes that show churn reduction percentages, net revenue retention figures, or portfolio growth by dollar volume get past ATS filters faster. Replace vague phrases like 'managed client relationships' with the measurable result those relationships produced.
Apply early to roles that fit
Migrate Mate lists client services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each industry vertical
A client services manager resume built for a SaaS company should highlight renewal cycles, product adoption metrics, and escalation workflows. The same resume sent to a financial services firm needs to emphasize compliance awareness, portfolio size, and relationship tenure instead.
Target listings by client tier, not just title
Search for terms like 'enterprise client services', 'strategic accounts', or 'SMB client success' in addition to the base title. The tier determines compensation, travel expectations, and the stakeholder level you'll manage, so filtering by it saves you from mismatched interviews.
Prepare a structured escalation story for interviews
Interviewers for client services roles almost always ask how you've handled a client at risk of churning or an escalated complaint. Prepare one story using a clear situation, your specific actions, and the outcome, keeping it under two minutes so it lands cleanly.
Negotiate scope before you negotiate salary
Before discussing compensation, confirm the portfolio size, number of direct reports, and whether the role owns renewals or just manages day-to-day service. Those factors shift the market range substantially and give you a defensible anchor when the salary conversation starts.
Client Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most client services managers?
The most active employers for client services managers right now are BDO, BAYADA Home Health Care, and EisnerAmper, and the most openings are in New York, Texas, and California, based on current listings on Migrate Mate as of November 2026. Demand is consistent across financial services, SaaS, and healthcare clients services teams.
How many client services manager jobs are remote?
About 61% of client services manager openings are fully remote or hybrid as of November 2026, with the highest remote share in SaaS-focused customer success and tech-sector account management roles. On-site and hybrid requirements are more common in financial services and healthcare organizations where in-person client contact is part of the job.
How do you become a client services manager?
Most client services managers start in associate account management, customer support, or inside sales roles and move up after demonstrating consistent client retention and relationship growth. Building fluency in a CRM platform, taking on portfolio ownership early, and asking to shadow escalation calls accelerates the transition to a manager-level title.
Can you get hired as a client services manager without direct management experience?
Yes, especially if you can show you've owned a book of business, led client onboarding independently, or served as the primary contact for a complex account. Employers filling associate or junior client services manager roles often prioritize communication skills and retention results over formal people-management history.
What does the client services manager interview process look like?
Most processes start with a recruiter screen focused on portfolio size and industry background, followed by a hiring manager conversation centered on a specific client escalation or churn scenario you've navigated. Later rounds often include a panel with cross-functional stakeholders or a case study where you outline how you'd handle a struggling client account.
Where can I find and apply to client services manager jobs?
You can find and apply to client services manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 1,048+ Client Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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