Customer Support Jobs

Responsibilities

Your responsibilities will include, but are not limited to:

• Respond to customer emails in a professional and timely manner
• Follow up with customers regarding orders, quotations, and inquiries
• Prepare quotations, invoices, and business correspondence
• Answer incoming phone calls and make outbound customer follow-up calls when needed
• Coordinate with customers and internal team members
• Maintain customer records and organize office documents
• Assist with order processing and shipment coordination
• Support daily office administration and general business operations
• Schedule meetings and maintain calendars when required
• Perform additional administrative and customer support duties assigned by management

Training Period

This is a full-time position. During the first month, employees will complete a paid training period with a reduced daily schedule of approximately 4 hours per day.

Upon successful completion of training, employees will transition to the regular full-time schedule.

Qualifications

We're looking for someone who is:

• Fluent in English, both written and spoken
• Highly organized and detail-oriented
• Positive, responsible, and dependable
• Self-motivated with a strong work ethic
• Comfortable communicating with customers by email and phone
• Able to manage multiple tasks efficiently
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Willing to learn new skills and take on new responsibilities

Preferred Qualifications

• Previous experience in office administration, customer service, sales support, or administrative assistance
• Experience working in an international business environment is a plus
• Experience with CRM software is a plus (training will be provided)
• Additional language skills are a plus, but not required

What We Offer

• Paid training
• Stable full-time employment
• Friendly and supportive work environment
• Career growth opportunities
• Opportunity to learn international business operations
• Hands-on experience working with customers worldwide

Additional Information

This position focuses primarily on customer support, office administration, and daily business operations.

There are no sales quotas or commission requirements.

Pay: $18.00 - $20.00 per hour

Application Question(s):

• Are you legally authorized to work in the United States?
• How would you rate your spoken English?
• How would you rate your Mandarin Chinese?
• Are you comfortable communicating with customers by phone and email?
• Are you comfortable working in an office environment and handling multiple administrative tasks?
• Are you able to commute to Irvine, CA on a daily basis?

Work Location: In person