Customer Support Jobs

INTRODUCTION

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for an eBusiness Customer Support Specialist position in Germantown, WI! At Airgas, we RESPECT, HONOR and VALUE diversity.

ROLE AND RESPONSIBILITIES

Recruiter: Matt McCain / matt.mccain@airgas.com / 470-234-2065

• Monday thru Friday, daytime hours.
• Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.
• Respond to general customer service inquiries received via email or telephone.
• Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.
• Vet new user registrations for fraud and process requests in a timely manner.
• Process and input cases/leads through SalesForce for tracking purposes.
• Process orders through Shopify for Airgas Outlet.
• Provide order status and tracking details to customers; advise customers of shipping date revisions.
• Resolve customer complaints and issues in a timely manner.
• Research product and application requests; identify discontinued items and proactively offer alternates.
• Engage supervisor with a plan of resolution on complex issues.
• Maintain reports for statistical information; daily, weekly, monthly.
• Manage, organize and prioritize workload to maximize completion of daily responsibilities.
• Represent Airgas in a professional, congenial manner in all aspects of communication.
• Perform all other position related duties as assigned or requested.

BASIC QUALIFICATIONS

• High School Diploma/ GED
• Strong customer focus and customer service orientation.
• Motivated, proactive individual who can work both independently and within a team.
• Excellent communication and organization skills required.
• Ability to work in a fast paced environment and multitask.

PREFERRED QUALIFICATIONS

• Understanding of eBusiness/eCommerce.
• Three years of Customer Service experience preferred.
• Experience working for a diversified distributor a plus.
• Knowledge of SAP preferred.

BENEFITS

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

ABOUT AIRGAS

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

EQUAL EMPLOYMENT OPPORTUNITY INFORMATION

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.