Head Of Customer Success Jobs

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

OpenX is hiring a Global Head of Customer Success Engineering (CSE) with significant technical & business operations experience in the programmatic ecosystem to join our Commercial Operations leadership team. You will manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations, and will act as the technical backbone behind our customer-facing partners, including publishers, DSPs, and strategic partners. You will be building world class teams to drive revenue, maximize integration health, and act as the client facing technical expert and thought leader. The role will report directly to the VP, Commercial Operations.

We want someone who is deeply technical, highly strategic and business-oriented, and strives to raise the bar across the entire business through thoughtful leadership, critical thinking, and heavy collaboration. You will be a player-coach, with a deep technical understanding of the programmatic SSP landscape with a strong expertise in publisher & DSP OpenRTB integrations across all programmatic channels. You will work closely with almost all OpenX teams, including sales, account management, product, engineering, and legal, as well as directly with our partners. You should be an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our partners. A proven track record of managing technical teams and achieving targets is required.

Lead the Technical Organization

External Presence & Ownership

Conduit into Product & Engineering

• 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
• Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding. You can diagnose a problem from bid-level data.
• Strong sense of ownership and commercial mindset. You must understand how technical decisions affect business outcomes across various KPIs.
• Track record of working effectively across many teams and regions.
• Comfort with ambiguity and disagreement. You are able to disagree openly and respectfully, including with senior leaders across Commercial, Product, and Engineering.
• Ability to demonstrate a record of disciplined prioritization. You triage by revenue, risk, and effort, and communicate clearly what is being worked on and what isn’t.
• Experience leading global teams across multiple business lines, remits, and focus areas, including hiring, coaching, and developing managers.
• Comfort being a connector. You see how work in one team affects another, bring people together early, and make sure nothing falls between teams.
• A product mindset. You can turn recurring issues into a prioritized ask and push back constructively on product and engineering.
• Practical fluency with AI and automation tools, and the judgment to know where they help and where they don’t.

Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.

A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.

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We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

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Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.

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