Head Of Customer Success Jobs
Head Of Customer Success jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from manager to VP and C-suite, with specializations in onboarding, retention, and expansion revenue. Find a role that fits from the openings below and apply directly.
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Showing 5 of 37+ Head Of Customer Success jobs
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Some highlights of our success:
$470M+ Annual Recurring Revenue with AI products surpassing $38M+
Dollar-based net revenue retention of 104%, as of December 31, 2025
Large deals growing 74% YoY
Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one.
Are you ready to be part of this journey?
About the opportunity
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
Joining the Sales team also means:
Fast forward and continuous career growth: the highest rate of promotions within the organization
A team spread across 40+ locations around the globe
Offline and online bootcamps as part of our onboarding process
President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
Quota attainment has been recognized as higher than market average, according to RepVue
Uncapped commissions
About your future tasks
The Role:
A proven post-sales revenue leader to run Customer Success, Professional Services and Renewals globally across three customer motions: Direct, Channel, and Data-as-a-Service.
Reporting to the Chief Sales Officer, this leader is accountable for onboarding, adoption, value realization, renewals, retention, and growth across all sales-assigned segments, with priority focus on our largest current and potential accounts.
This is a product-deep, commercially accountable leadership role. Customers do not simply buy Semrush; they need to connect the platform to business outcomes, executive priorities, and measurable value. The right leader will turn world-class product capability into adoption, adoption into retention, and retention into expansion and long-term customer value.
The Mandate:
Shorten time-to-value. Deepen product adoption. Improve retention. Protect and grow ARR. Build the channel route-to-market customer success motion from the ground up. Scale Data-as-a-Service. Deliver one globally consistent customer operating model across all three.
The Three Motions:
Direct. Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of the operating model.
Channel. Building the route-to-market customer success motion. Define partner enablement, joint customer onboarding, channel renewal accountability, and the line between Semrush-owned and partner-owned success.
Data-as-a-Service. Scaling customer success for data customers. Technical onboarding, data entitlement governance, schema delivery, integration support, and ongoing data quality, built in partnership with Data Sales and Product.
Priorities:
One global operating model. Define coverage by motion, segment, region, account tier, and complexity. Install consistent operating rhythms across onboarding, customer health, adoption, renewal forecasting, and executive engagement. Set the bar for talent, product fluency, commercial judgment, and customer ownership.
Faster time-to-value. Own the customer journey from closed-won through measurable value realization. Every customer has a clear success plan tied to what they bought, why they bought it, who owns adoption, and the outcome they expect. Build onboarding standards by motion, segment, and product. Hold teams accountable for adoption milestones and customer confidence.
Renewals, retention, and risk. Run the global renewals motion across direct, channel, and DaaS. Improve gross revenue retention, logo retention, and forecast accuracy. Build a disciplined renewal cadence with clear ownership, risk categories, save plans, and executive escalation. Identify risk early; partner with Sales and Channel on expansion where the case supports it.
Product-deep, commercially sharp. CSMs translate product capability into business outcomes, executive narratives, and measurable ROI. Raise the quality of Executive Business Reviews into strategic conversations. Partner with Product and Solutions Engineering to surface adoption blockers and enterprise readiness gaps. Create structured feedback loops back into Product, Enablement, Sales, and Support.
Channel and DaaS, built and scaled. Build the channel CS motion from the ground up with Channel Sales and Partnerships. Scale DaaS CS with Data Sales and Product. Establish joint scorecards, clean handoffs, and clear retention and expansion accountability across both.
First 90 Days:
Within 30 days, complete a global audit across direct, channel, and DaaS, and establish one global CS scorecard. Within 60 days, publish the operating model, clarify handoffs from Sales to CS to Renewals, and stand up the inspection cadence. Within 90 days, deliver a signed plan to improve renewal predictability, reduce customer risk, scale DaaS, build the channel motion, and raise the bar on talent.
About you
What We Are Looking For
Proven ownership of retention, renewals, adoption, and post-sale revenue outcomes
Experience across more than one motion (direct, channel, or data solutions)
Enterprise customer fluency: executive engagement, complex stakeholders, global accounts, strategic business reviews
Deep product orientation, with comfort going below the surface into workflows, use cases, and adoption barriers
Strong commercial judgment balancing customer advocacy, retention, expansion, and revenue accountability
Operating discipline across scorecards, forecasting, inspection cadence, and executive reporting
Clear communication and executive presence; able to simplify complexity across teams, customers, and regions
Preferred background: SEO, AI visibility, brand visibility, content, competitive intelligence, or broader marketing technology. Acquisition integration, enterprise upmarket motion, or scaling a CS function through rapid growth.
Professional Traits (your bar)
Excellent Judgment - high-quality, timely decisions with incomplete data; owns outcomes.
Hire & Develop the Best - raises the bar; builds managers as force multipliers.
High Standards - precision in pipeline, forecast, messaging, and execution.
Strategic + Hands-On - ability to effortlessly toggle between strategic direction-setting and operational rigor, with a skew towards action.
Innovator’s Bias - turns market trends and customer pain into product and GTM plays.
Ambitious & Conviction-Driven - sets bold goals; mobilizes teams to beat them.
Results-Oriented - grit and tenacity - measures what matters; celebrates outcomes, not activity.
Inspirational Leadership - creates clarity, energy, and momentum across regions.
For roles based in the United States (including US Remote)
The annual Total Cash Compensation range for this position is $320,000 to $365,000. This includes an annual variable compensation component that consists of a performance-based bonus which is typically between $80,000 and $91,250, based on target performance. This role will also be eligible for additional equity compensation.
Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.
*International Locations*
Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations.
About the perks
Strong product-market fit recognized by RepVueHigh earning potential with clear quota attainment visibility
Life insurance
Low cost medical, dental, and vision plans
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Savings Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage
A little more about the company
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!
Amber Hara
Talent Acquisition Specialist
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Some highlights of our success:
$470M+ Annual Recurring Revenue with AI products surpassing $38M+
Dollar-based net revenue retention of 104%, as of December 31, 2025
Large deals growing 74% YoY
Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one.
Are you ready to be part of this journey?
About the opportunity
The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.
Joining the Sales team also means:
Fast forward and continuous career growth: the highest rate of promotions within the organization
A team spread across 40+ locations around the globe
Offline and online bootcamps as part of our onboarding process
President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
Quota attainment has been recognized as higher than market average, according to RepVue
Uncapped commissions
About your future tasks
The Role:
A proven post-sales revenue leader to run Customer Success, Professional Services and Renewals globally across three customer motions: Direct, Channel, and Data-as-a-Service.
Reporting to the Chief Sales Officer, this leader is accountable for onboarding, adoption, value realization, renewals, retention, and growth across all sales-assigned segments, with priority focus on our largest current and potential accounts.
This is a product-deep, commercially accountable leadership role. Customers do not simply buy Semrush; they need to connect the platform to business outcomes, executive priorities, and measurable value. The right leader will turn world-class product capability into adoption, adoption into retention, and retention into expansion and long-term customer value.
The Mandate:
Shorten time-to-value. Deepen product adoption. Improve retention. Protect and grow ARR. Build the channel route-to-market customer success motion from the ground up. Scale Data-as-a-Service. Deliver one globally consistent customer operating model across all three.
The Three Motions:
Direct. Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of the operating model.
Channel. Building the route-to-market customer success motion. Define partner enablement, joint customer onboarding, channel renewal accountability, and the line between Semrush-owned and partner-owned success.
Data-as-a-Service. Scaling customer success for data customers. Technical onboarding, data entitlement governance, schema delivery, integration support, and ongoing data quality, built in partnership with Data Sales and Product.
Priorities:
One global operating model. Define coverage by motion, segment, region, account tier, and complexity. Install consistent operating rhythms across onboarding, customer health, adoption, renewal forecasting, and executive engagement. Set the bar for talent, product fluency, commercial judgment, and customer ownership.
Faster time-to-value. Own the customer journey from closed-won through measurable value realization. Every customer has a clear success plan tied to what they bought, why they bought it, who owns adoption, and the outcome they expect. Build onboarding standards by motion, segment, and product. Hold teams accountable for adoption milestones and customer confidence.
Renewals, retention, and risk. Run the global renewals motion across direct, channel, and DaaS. Improve gross revenue retention, logo retention, and forecast accuracy. Build a disciplined renewal cadence with clear ownership, risk categories, save plans, and executive escalation. Identify risk early; partner with Sales and Channel on expansion where the case supports it.
Product-deep, commercially sharp. CSMs translate product capability into business outcomes, executive narratives, and measurable ROI. Raise the quality of Executive Business Reviews into strategic conversations. Partner with Product and Solutions Engineering to surface adoption blockers and enterprise readiness gaps. Create structured feedback loops back into Product, Enablement, Sales, and Support.
Channel and DaaS, built and scaled. Build the channel CS motion from the ground up with Channel Sales and Partnerships. Scale DaaS CS with Data Sales and Product. Establish joint scorecards, clean handoffs, and clear retention and expansion accountability across both.
First 90 Days:
Within 30 days, complete a global audit across direct, channel, and DaaS, and establish one global CS scorecard. Within 60 days, publish the operating model, clarify handoffs from Sales to CS to Renewals, and stand up the inspection cadence. Within 90 days, deliver a signed plan to improve renewal predictability, reduce customer risk, scale DaaS, build the channel motion, and raise the bar on talent.
About you
What We Are Looking For
Proven ownership of retention, renewals, adoption, and post-sale revenue outcomes
Experience across more than one motion (direct, channel, or data solutions)
Enterprise customer fluency: executive engagement, complex stakeholders, global accounts, strategic business reviews
Deep product orientation, with comfort going below the surface into workflows, use cases, and adoption barriers
Strong commercial judgment balancing customer advocacy, retention, expansion, and revenue accountability
Operating discipline across scorecards, forecasting, inspection cadence, and executive reporting
Clear communication and executive presence; able to simplify complexity across teams, customers, and regions
Preferred background: SEO, AI visibility, brand visibility, content, competitive intelligence, or broader marketing technology. Acquisition integration, enterprise upmarket motion, or scaling a CS function through rapid growth.
Professional Traits (your bar)
Excellent Judgment - high-quality, timely decisions with incomplete data; owns outcomes.
Hire & Develop the Best - raises the bar; builds managers as force multipliers.
High Standards - precision in pipeline, forecast, messaging, and execution.
Strategic + Hands-On - ability to effortlessly toggle between strategic direction-setting and operational rigor, with a skew towards action.
Innovator’s Bias - turns market trends and customer pain into product and GTM plays.
Ambitious & Conviction-Driven - sets bold goals; mobilizes teams to beat them.
Results-Oriented - grit and tenacity - measures what matters; celebrates outcomes, not activity.
Inspirational Leadership - creates clarity, energy, and momentum across regions.
For roles based in the United States (including US Remote)
The annual Total Cash Compensation range for this position is $320,000 to $365,000. This includes an annual variable compensation component that consists of a performance-based bonus which is typically between $80,000 and $91,250, based on target performance. This role will also be eligible for additional equity compensation.
Compensation ranges for the same role in other countries may differ based on local market conditions, compensation philosophy, and regulatory requirements.
*International Locations*
Compensation ranges for this role outside of the United States may differ and will be determined based on local market benchmarks, compensation practices, and applicable regulations.
About the perks
Strong product-market fit recognized by RepVueHigh earning potential with clear quota attainment visibility
Life insurance
Low cost medical, dental, and vision plans
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Savings Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage
A little more about the company
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day.
About our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!
Amber Hara
Talent Acquisition Specialist
Head Of Customer Success Jobs by Experience Level
See All 37 Head Of Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find Head Of Customer Success JobsHead Of Customer Success Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Science & Research
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in head of customer success jobs.
- 5 or more years leading customer success teams in a B2B SaaS environment
- Proven experience building or scaling CS processes, playbooks, and onboarding programs
- Proficiency with CS platforms such as Gainsight, Totango, or ChurnZero
- Strong command of net revenue retention, churn, and expansion ARR metrics
- Experience collaborating cross-functionally with sales, product, and marketing leadership
- Bachelor's degree in business, communications, or a related field
Tips for Your Head Of Customer Success Job Search
Quantify retention and expansion outcomes
Hiring managers for this role scan for hard numbers tied to net revenue retention, churn reduction, and expansion ARR. Pull the exact metrics from your current role and lead your resume summary with them before listing responsibilities.
Tailor your resume to the company stage
A Series B startup and a publicly traded enterprise define this role very differently. Emphasize team-building and process creation for early-stage listings, and operational scale and cross-functional alignment for mature orgs, so your experience maps directly to what they need.
Highlight your CS tech stack by name
Listings consistently ask for hands-on experience with platforms like Gainsight, Totango, ChurnZero, or Salesforce. Name every tool you have used in a dedicated skills section rather than burying them in job descriptions where they are easy to miss.
Apply early to roles that fit
Migrate Mate lists head of customer success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of customer health frameworks
Interviewers often ask you to walk through a customer health scoring model or a QBR structure you have built. Bring a one-page example you can share on screen, because candidates who show a real artifact stand out from those who only describe one.
Negotiate scope before you negotiate compensation
In the offer stage, clarify whether you own renewals, expansions, and upsells or just retention, because that scope difference directly affects your leverage in follow-on compensation conversations and your realistic path to promotion.
Head Of Customer Success Jobs: Frequently Asked Questions
Which companies are hiring the most head of customer successs?
The companies hiring the most head of customer successs right now include Semrush, HARVEY, and Ramp, with the largest share of openings in New York, California, and Texas, based on current listings on Migrate Mate as of August 2026. Demand is concentrated in SaaS and enterprise software companies that have recently expanded their post-sales teams.
How many head of customer success jobs are remote?
About 73% of head of customer success openings are fully remote or hybrid as of August 2026, making it one of the more flexible senior roles in go-to-market organizations. Sub-areas focused on digital or tech-touch customer segments tend to carry the highest share of remote options compared to roles that require frequent onsite executive business reviews.
How do you become a head of customer success?
Most people reach this role by progressing through individual contributor and management positions in customer success, account management, or professional services. Building expertise in a specific vertical, owning a measurable retention or expansion number, and demonstrating you can hire and develop a team are the steps that consistently move candidates into head-level consideration.
Can I get hired as a head of customer success without direct management experience?
It is difficult but not impossible if you can show functional leadership in another form. Candidates who have led cross-functional CS initiatives, built playbooks adopted across a team, or acted as a player-coach on a small account book can sometimes make the case, especially at early-stage companies that need their first CS hire to grow into the role.
What does the head of customer success interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on your CS philosophy and past metrics. Later rounds usually include a panel with sales, product, or finance leaders, and most companies close with a take-home case study asking you to diagnose a churn problem or design a customer health framework before a final executive interview.
Where can I find and apply to head of customer success jobs?
You can find and apply to head of customer success jobs on Migrate Mate, which lists current openings from across the United States. Find roles that fit your experience and seniority level and apply directly to each listing from the page.
See All 37 Head Of Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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