Head Of Customer Success Jobs
Head Of Customer Success jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from manager to VP and C-suite, with specializations in onboarding, retention, and expansion revenue. Find a role that fits from the openings below and apply directly.
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Head of CSM, NA
About Us
At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.
If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.
About the Role
We are looking for a Head of Customer Success, North America to lead our Customer Success organization across Rezdy and Checkfront and build a high-performing, commercially minded CSM function across the region.
This is a hands-on leadership role for someone who can set the strategy while staying close to the work. You will own how we retain, grow, and deepen relationships with our North American customers, while building the operating discipline, talent, and customer engagement model needed to scale.
You will bring together teams and ways of working across our brands, creating greater consistency in how we manage customer health, drive adoption, identify risk, deliver value, and uncover opportunities for growth. You will partner closely with Sales, Onboarding, Support, Product, and other leaders across the business to create a connected customer journey and ensure our customers see measurable value from their partnership with us.
What you will do
- Lead the North American Customer Success organization across Rezdy and Checkfront, setting the strategy, expectations, and operating rhythm for the region.
- Own retention and growth outcomes across the North American customer base, with clear accountability for gross retention, net revenue retention, churn, expansion, and overall customer health.
- Build a consistent CSM operating model across both legacy brands, bringing greater clarity to segmentation, coverage, engagement expectations, customer health, and account planning.
- Develop a high-performing, accountable CSM team through strong coaching, clear expectations, regular performance conversations, and thoughtful talent development.
- Stay close to our customers. Build relationships with strategic accounts, join critical customer conversations, support escalations, and help the team navigate complex retention and growth opportunities.
- Establish a strong operating cadence around customer health, renewals, churn risk, expansion pipeline, forecasting, and account strategy, ensuring we identify opportunities and risks early.
- Build a proactive approach to retention, moving the organization beyond reactive account management toward clear success plans, measurable customer outcomes, and meaningful ongoing engagement.
- Strengthen the commercial capability of the CSM organization, ensuring the team can identify customer needs, communicate value, and confidently uncover and progress expansion opportunities.
- Partner closely with Sales and Onboarding to create strong customer transitions, clear ownership, and alignment on expectations from the beginning of the customer lifecycle.
- Work with Support and Product to surface recurring customer challenges, product gaps, and opportunities to improve the overall customer experience.
- Use customer and business data to understand trends, prioritize action, and continuously improve how we manage and grow our customer base.
- Represent the voice of the North American customer internally, bringing clear, actionable insights to leadership and cross-functional teams.
- Help shape the broader global Customer Success strategy by sharing what works, challenging what does not, and building practices that can scale across regions.
What we are looking for
- Significant experience leading Customer Success, Account Management, or a similar post-sale organization, ideally within a B2B SaaS or technology company.
- Proven experience leading and developing CSMs and customer-facing leaders, with a track record of building high-performing, accountable teams.
- Strong commercial instincts and demonstrated ownership of retention, renewals, expansion, churn, and net revenue retention.
- Experience managing a varied customer portfolio and developing segmentation and engagement strategies appropriate for different customer sizes and needs.
- A hands-on leadership style. You are comfortable setting strategy and equally comfortable getting into an account, joining a customer call, reviewing a renewal, or coaching a CSM through a difficult conversation.
- Strong operational discipline and experience building scalable processes around customer health, forecasting, account planning, renewals, and performance management.
- A data-driven mindset with the ability to turn customer and commercial data into clear priorities and action.
- Strong executive communication skills and the ability to build trusted relationships with senior customers and internal stakeholders.
- Experience leading through change, particularly bringing together teams, processes, or customer motions that have historically operated differently.
- The ability to partner effectively across Sales, Onboarding, Support, Product, Marketing, and Operations while maintaining clear accountability for Customer Success outcomes.
- A bias for action, strong judgment, and comfort operating in a fast-moving environment where not everything is already built for you.
- Experience in travel technology, reservation software, vertical SaaS, or the tours and activities industry is a plus, but not required.
When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.
Here’s what you can expect:
- High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
- Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
- One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
- Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
- Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.
You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.
We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.
The expected salary range for this role is $120,000–$165,000, commensurate with experience and qualifications.
Wh67krlh66
Head of CSM, NA
About Us
At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.
If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.
About the Role
We are looking for a Head of Customer Success, North America to lead our Customer Success organization across Rezdy and Checkfront and build a high-performing, commercially minded CSM function across the region.
This is a hands-on leadership role for someone who can set the strategy while staying close to the work. You will own how we retain, grow, and deepen relationships with our North American customers, while building the operating discipline, talent, and customer engagement model needed to scale.
You will bring together teams and ways of working across our brands, creating greater consistency in how we manage customer health, drive adoption, identify risk, deliver value, and uncover opportunities for growth. You will partner closely with Sales, Onboarding, Support, Product, and other leaders across the business to create a connected customer journey and ensure our customers see measurable value from their partnership with us.
What you will do
- Lead the North American Customer Success organization across Rezdy and Checkfront, setting the strategy, expectations, and operating rhythm for the region.
- Own retention and growth outcomes across the North American customer base, with clear accountability for gross retention, net revenue retention, churn, expansion, and overall customer health.
- Build a consistent CSM operating model across both legacy brands, bringing greater clarity to segmentation, coverage, engagement expectations, customer health, and account planning.
- Develop a high-performing, accountable CSM team through strong coaching, clear expectations, regular performance conversations, and thoughtful talent development.
- Stay close to our customers. Build relationships with strategic accounts, join critical customer conversations, support escalations, and help the team navigate complex retention and growth opportunities.
- Establish a strong operating cadence around customer health, renewals, churn risk, expansion pipeline, forecasting, and account strategy, ensuring we identify opportunities and risks early.
- Build a proactive approach to retention, moving the organization beyond reactive account management toward clear success plans, measurable customer outcomes, and meaningful ongoing engagement.
- Strengthen the commercial capability of the CSM organization, ensuring the team can identify customer needs, communicate value, and confidently uncover and progress expansion opportunities.
- Partner closely with Sales and Onboarding to create strong customer transitions, clear ownership, and alignment on expectations from the beginning of the customer lifecycle.
- Work with Support and Product to surface recurring customer challenges, product gaps, and opportunities to improve the overall customer experience.
- Use customer and business data to understand trends, prioritize action, and continuously improve how we manage and grow our customer base.
- Represent the voice of the North American customer internally, bringing clear, actionable insights to leadership and cross-functional teams.
- Help shape the broader global Customer Success strategy by sharing what works, challenging what does not, and building practices that can scale across regions.
What we are looking for
- Significant experience leading Customer Success, Account Management, or a similar post-sale organization, ideally within a B2B SaaS or technology company.
- Proven experience leading and developing CSMs and customer-facing leaders, with a track record of building high-performing, accountable teams.
- Strong commercial instincts and demonstrated ownership of retention, renewals, expansion, churn, and net revenue retention.
- Experience managing a varied customer portfolio and developing segmentation and engagement strategies appropriate for different customer sizes and needs.
- A hands-on leadership style. You are comfortable setting strategy and equally comfortable getting into an account, joining a customer call, reviewing a renewal, or coaching a CSM through a difficult conversation.
- Strong operational discipline and experience building scalable processes around customer health, forecasting, account planning, renewals, and performance management.
- A data-driven mindset with the ability to turn customer and commercial data into clear priorities and action.
- Strong executive communication skills and the ability to build trusted relationships with senior customers and internal stakeholders.
- Experience leading through change, particularly bringing together teams, processes, or customer motions that have historically operated differently.
- The ability to partner effectively across Sales, Onboarding, Support, Product, Marketing, and Operations while maintaining clear accountability for Customer Success outcomes.
- A bias for action, strong judgment, and comfort operating in a fast-moving environment where not everything is already built for you.
- Experience in travel technology, reservation software, vertical SaaS, or the tours and activities industry is a plus, but not required.
When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.
Here’s what you can expect:
- High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
- Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
- One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
- Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
- Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.
You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.
We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.
The expected salary range for this role is $120,000–$165,000, commensurate with experience and qualifications.
Wh67krlh66
Head Of Customer Success Jobs by Experience Level
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Find Head Of Customer Success JobsHead Of Customer Success Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in head of customer success jobs.
- 5 or more years leading customer success teams in a B2B SaaS environment
- Proven experience building or scaling CS processes, playbooks, and onboarding programs
- Proficiency with CS platforms such as Gainsight, Totango, or ChurnZero
- Strong command of net revenue retention, churn, and expansion ARR metrics
- Experience collaborating cross-functionally with sales, product, and marketing leadership
- Bachelor's degree in business, communications, or a related field
Tips for Your Head Of Customer Success Job Search
Quantify retention and expansion outcomes
Hiring managers for this role scan for hard numbers tied to net revenue retention, churn reduction, and expansion ARR. Pull the exact metrics from your current role and lead your resume summary with them before listing responsibilities.
Tailor your resume to the company stage
A Series B startup and a publicly traded enterprise define this role very differently. Emphasize team-building and process creation for early-stage listings, and operational scale and cross-functional alignment for mature orgs, so your experience maps directly to what they need.
Highlight your CS tech stack by name
Listings consistently ask for hands-on experience with platforms like Gainsight, Totango, ChurnZero, or Salesforce. Name every tool you have used in a dedicated skills section rather than burying them in job descriptions where they are easy to miss.
Apply early to roles that fit
Migrate Mate lists head of customer success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of customer health frameworks
Interviewers often ask you to walk through a customer health scoring model or a QBR structure you have built. Bring a one-page example you can share on screen, because candidates who show a real artifact stand out from those who only describe one.
Negotiate scope before you negotiate compensation
In the offer stage, clarify whether you own renewals, expansions, and upsells or just retention, because that scope difference directly affects your leverage in follow-on compensation conversations and your realistic path to promotion.
Head Of Customer Success Jobs: Frequently Asked Questions
Which companies are hiring the most head of customer successs?
The companies hiring the most head of customer successs right now include Rezdy, Harvey, and ivo, with the largest share of openings in California, New York, and Colorado, based on current listings on Migrate Mate as of September 2026. Demand is concentrated in SaaS and enterprise software companies that have recently expanded their post-sales teams.
How many head of customer success jobs are remote?
About 69% of head of customer success openings are fully remote or hybrid as of September 2026, making it one of the more flexible senior roles in go-to-market organizations. Sub-areas focused on digital or tech-touch customer segments tend to carry the highest share of remote options compared to roles that require frequent onsite executive business reviews.
How do you become a head of customer success?
Most people reach this role by progressing through individual contributor and management positions in customer success, account management, or professional services. Building expertise in a specific vertical, owning a measurable retention or expansion number, and demonstrating you can hire and develop a team are the steps that consistently move candidates into head-level consideration.
Can I get hired as a head of customer success without direct management experience?
It is difficult but not impossible if you can show functional leadership in another form. Candidates who have led cross-functional CS initiatives, built playbooks adopted across a team, or acted as a player-coach on a small account book can sometimes make the case, especially at early-stage companies that need their first CS hire to grow into the role.
What does the head of customer success interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on your CS philosophy and past metrics. Later rounds usually include a panel with sales, product, or finance leaders, and most companies close with a take-home case study asking you to diagnose a churn problem or design a customer health framework before a final executive interview.
Where can I find and apply to head of customer success jobs?
You can find and apply to head of customer success jobs on Migrate Mate, which lists current openings from across the United States. Find roles that fit your experience and seniority level and apply directly to each listing from the page.
See All 23 Head Of Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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