Contact Center Specialist Jobs
Contact Center Specialist jobs are open across healthcare, financial services, telecommunications, and retail, at every level from entry-level to senior and team lead, with specializations in technical support, customer retention, and claims or billing assistance. Scan the live roles below and apply to whichever ones fit.
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INTRODUCTION
Hi, Our client is looking for Contact center Architect – New York City, NY below is the detailed requirements.
Job Title: Contact center Architect
Location: New York City, NY
Job Description:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field experience.
- Hands-on Five9 platform architecture, administration, and/or implementation experience.
- Demonstrated expertise in CCaaS/contact center architecture: ACD, IVR, skills-based routing, WFM, call recording/QM (WEM), and omnichannel routing.
- Experience integrating Five9 with CRM and other business systems (e.g., Salesforce, MS Dynamics).
- Strong understanding of contact center KPIs (AHT, abandon rate, containment, NPS) and how platform configuration drives them.
- Prior experience supporting technology assessments or audits — comfortable evaluating and advising, not implementation projects alone.
- Excellent written and verbal English communication skills; comfortable presenting technical findings to both IT and business stakeholders.
- Serve as the Five9 subject-matter expert during discovery workshops, call observations, and technical deep-dives with Healthcare Client IT and contact center stakeholders.
- Assess current Five9 configuration, call routing/IVR design, and integrations (CRM, WFM, reporting/analytics) across Home Care, Hospice, and Personal Care.
- Identify technical gaps, underutilized features, and configuration or licensing opportunities relative to Healthcare Client's business requirements.
- Validate findings from call observations, mystery shopping, and stakeholder interviews against Five9 platform capabilities and constraints.
- Support development of the technology architecture and transformation roadmap deliverables with Five9-specific recommendations, sequencing, and level-of-effort estimates.
- Partner with the assessment team to translate business requirements into Five9 platform design options (skills-based routing, omnichannel, AI/automation, WEM/remote monitoring).
PREFERRED / NICE-TO-HAVE SKILLS
- Five9 certification(s) (e.g., Five9 Certified Architect/Administrator).
- Familiarity with AI/automation and self-service technologies (virtual agents, predictive routing, conversational IVR).
- (not required) Healthcare payer/provider, home care, or hospice domain experience.
INTRODUCTION
Hi, Our client is looking for Contact center Architect – New York City, NY below is the detailed requirements.
Job Title: Contact center Architect
Location: New York City, NY
Job Description:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field experience.
- Hands-on Five9 platform architecture, administration, and/or implementation experience.
- Demonstrated expertise in CCaaS/contact center architecture: ACD, IVR, skills-based routing, WFM, call recording/QM (WEM), and omnichannel routing.
- Experience integrating Five9 with CRM and other business systems (e.g., Salesforce, MS Dynamics).
- Strong understanding of contact center KPIs (AHT, abandon rate, containment, NPS) and how platform configuration drives them.
- Prior experience supporting technology assessments or audits — comfortable evaluating and advising, not implementation projects alone.
- Excellent written and verbal English communication skills; comfortable presenting technical findings to both IT and business stakeholders.
- Serve as the Five9 subject-matter expert during discovery workshops, call observations, and technical deep-dives with Healthcare Client IT and contact center stakeholders.
- Assess current Five9 configuration, call routing/IVR design, and integrations (CRM, WFM, reporting/analytics) across Home Care, Hospice, and Personal Care.
- Identify technical gaps, underutilized features, and configuration or licensing opportunities relative to Healthcare Client's business requirements.
- Validate findings from call observations, mystery shopping, and stakeholder interviews against Five9 platform capabilities and constraints.
- Support development of the technology architecture and transformation roadmap deliverables with Five9-specific recommendations, sequencing, and level-of-effort estimates.
- Partner with the assessment team to translate business requirements into Five9 platform design options (skills-based routing, omnichannel, AI/automation, WEM/remote monitoring).
PREFERRED / NICE-TO-HAVE SKILLS
- Five9 certification(s) (e.g., Five9 Certified Architect/Administrator).
- Familiarity with AI/automation and self-service technologies (virtual agents, predictive routing, conversational IVR).
- (not required) Healthcare payer/provider, home care, or hospice domain experience.
Contact Center Specialist Jobs by Experience Level
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Find JobsContact Center Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software11
- Banking & Financial Services8
- Healthcare & Medical Services6
- Insurance2
- Fintech1
What Employers Look For
The qualifications that appear most often in contact center specialist jobs.
- One or more years of customer service or contact center experience in a high-volume environment
- Proficiency with CRM software and ticketing systems such as Salesforce or Zendesk
- Strong verbal and written communication skills across phone, chat, and email channels
- Ability to multitask across multiple screens and systems while actively managing a live interaction
- High school diploma or equivalent, with an associate or bachelor's degree preferred for specialized roles
- Familiarity with quality assurance processes, call monitoring standards, and compliance requirements
Tips for Your Contact Center Specialist Job Search
Quantify your handle time and resolution metrics
Recruiters for contact center roles scan resumes for measurable performance data. Pull your average handle time, first-call resolution rate, and customer satisfaction scores from past roles and put them directly in your bullet points, not just in a summary.
Match your resume to the channel mix
Contact center postings vary sharply by channel. If a listing emphasizes chat and email over phone, reorder your resume to lead with those skills. Mismatched channel experience is one of the fastest ways to get filtered out before a human reads your application.
Apply early to roles that fit
Migrate Mate lists contact center specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your CRM platform
Many contact center teams filter candidates by familiarity with their specific CRM or ticketing system. Search for openings that name tools you already know, and call out your hands-on experience with those platforms explicitly in your resume and cover letter.
Prepare a structured conflict resolution story
Almost every contact center interview includes a behavioral question about handling an angry or escalating caller. Draft a tight, two-minute story using a real example before your first screening call. Vague or hypothetical answers are the most common reason candidates stall at this stage.
Negotiate schedule and shift before accepting
Contact center roles often come with rotating shifts, weekend requirements, or mandatory overtime windows. Clarify the exact schedule expectations during the offer stage, not after you start, so you can compare offers accurately and avoid a mismatch in the first month.
Contact Center Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most contact center specialists?
The companies hiring the most contact center specialists right now include Northwest Bank, PwC, and Vacatia, with the largest share of openings in California, Florida, and Texas, based on current listings on Migrate Mate as of September 2026. Healthcare insurers, large banks, and telecommunications providers consistently account for the highest volume of postings.
How many contact center specialist jobs are remote?
About 66% of contact center specialist openings are fully remote or hybrid as of September 2026, making it one of the more remote-accessible roles in customer operations. Chat-only and back-office support positions tend to be the most consistently remote, while technical support and inbound phone roles are more likely to require on-site or hybrid arrangements.
How do you become a contact center specialist?
Start by building foundational customer service experience in any high-volume, customer-facing role, such as retail, hospitality, or helpdesk support. Familiarize yourself with at least one major CRM or ticketing platform, since most employers screen for this. Apply to entry-level contact center roles that offer structured onboarding and call coaching, and focus on improving your first-call resolution and handle time metrics once you are on the floor.
Can I get a contact center specialist job with little or no experience?
Yes, many contact center specialist roles are designed for candidates with no prior call center experience, provided you can demonstrate strong communication skills and comfort with technology. Highlight any customer-facing work, even informal or volunteer experience, and emphasize your ability to learn software quickly. Entry-level postings often list a high school diploma as the only hard requirement, with paid training provided on the tools and scripts used on the job.
What does the contact center specialist interview process look like?
Most contact center specialist interviews move through a phone or video screening with a recruiter, followed by a skills assessment that tests typing speed, reading comprehension, or basic system navigation. A second interview with a team lead or supervisor typically focuses on behavioral questions around handling difficult callers and managing competing tasks. Some employers also include a simulated call or chat exercise before extending an offer.
Where can I find and apply to contact center specialist jobs?
You can find and apply to contact center specialist jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your channel experience, preferred schedule, and industry background, then apply directly to each listing that fits your situation.
See All 305+ Contact Center Specialist Jobs
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