Contact Center Specialist Jobs
Contact Center Specialist jobs are open across healthcare, financial services, telecommunications, and retail, at every level from entry-level to senior and team lead, with specializations in technical support, customer retention, and claims or billing assistance. Scan the live roles below and apply to whichever ones fit.
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Your Role as a Member Service Advisor
As a Member Service Advisor, at Navigant Credit Union, you'll be at the forefront of delivering high quality service to our members. The role involves performing a variety of tasks, from processing transactions to helping members understand our products and services. Your efforts will contribute to our mission of providing outstanding member experiences. We're looking for someone to play an active role in the following areas:
- Relationship Building: Develop meaningful relationships to understand members' financial picture and goals. Recommend and cross-sell products and services as needed.
- Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues. Resolve member inquiries and discrepancies with care and accuracy.
- Sales and Referrals: Promote Credit Union products and services that meet the needs of NCU members. Refer individuals to wealth management as appropriate.
- Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships.
- Additional Duties: Assist with other member services and administrative tasks as assigned by the supervisor.
What We're Looking For
Education
- High school diploma or GED required.
Qualifications
- Experience: At least 2 years of experience in member service, operations, or call center.
- Customer Service: Previous customer service experience and the ability to maintain confidentiality.
- Communication: Excellent verbal, written, telephone and interpersonal communication skills.
- Organizational Skills: Strong organizational, analytical, and problem-solving abilities. Ability to handle multiple projects and priorities effectively.
- Tech Savvy: Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and online tools. Experience with banking software is a plus.
Preferred Skills
- Banking experience: Knowledge of financial and/or banking products, services, policies, and procedures.
- Sales Skills: Ability to recommend products and services based on member needs.
- Language Skills: Bilingual in Spanish.
Why You'll Love Working at Navigant Credit Union
Joining Navigant Credit Union means becoming part of a team that genuinely cares about your career success and well-being. As a Member Service Advisor, you will make a direct impact on our members' financial journey and receive:
- Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives.
- Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc.
- Career Growth: Ongoing training and professional development opportunities to grow your career.
- Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy.
Navigant Credit Union is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.
ABOUT US:
Navigant Credit Union puts people first. Since 1915, we've helped Rhode Islanders build stronger financial futures-and today with $4 billion in assets, we're the state's largest credit union and one of New England's most trusted.
Our award‑winning culture-recognized as Rhode Island's Best Place to Work-is rooted in our Core Values: Leadership, Unity, Caring, Integrity. They guide how we serve members and how we support each other.
We invest in our team with standout growth opportunities and a best‑in‑class benefits package, including comprehensive health coverage, a generous 401(k) match, tuition reimbursement, competitive pay, and paid volunteer days.
If you're looking for meaningful work and a mission‑driven team, explore our open roles and grow with us.
Your Role as a Member Service Advisor
As a Member Service Advisor, at Navigant Credit Union, you'll be at the forefront of delivering high quality service to our members. The role involves performing a variety of tasks, from processing transactions to helping members understand our products and services. Your efforts will contribute to our mission of providing outstanding member experiences. We're looking for someone to play an active role in the following areas:
- Relationship Building: Develop meaningful relationships to understand members' financial picture and goals. Recommend and cross-sell products and services as needed.
- Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues. Resolve member inquiries and discrepancies with care and accuracy.
- Sales and Referrals: Promote Credit Union products and services that meet the needs of NCU members. Refer individuals to wealth management as appropriate.
- Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships.
- Additional Duties: Assist with other member services and administrative tasks as assigned by the supervisor.
What We're Looking For
Education
- High school diploma or GED required.
Qualifications
- Experience: At least 2 years of experience in member service, operations, or call center.
- Customer Service: Previous customer service experience and the ability to maintain confidentiality.
- Communication: Excellent verbal, written, telephone and interpersonal communication skills.
- Organizational Skills: Strong organizational, analytical, and problem-solving abilities. Ability to handle multiple projects and priorities effectively.
- Tech Savvy: Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and online tools. Experience with banking software is a plus.
Preferred Skills
- Banking experience: Knowledge of financial and/or banking products, services, policies, and procedures.
- Sales Skills: Ability to recommend products and services based on member needs.
- Language Skills: Bilingual in Spanish.
Why You'll Love Working at Navigant Credit Union
Joining Navigant Credit Union means becoming part of a team that genuinely cares about your career success and well-being. As a Member Service Advisor, you will make a direct impact on our members' financial journey and receive:
- Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives.
- Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc.
- Career Growth: Ongoing training and professional development opportunities to grow your career.
- Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy.
Navigant Credit Union is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.
ABOUT US:
Navigant Credit Union puts people first. Since 1915, we've helped Rhode Islanders build stronger financial futures-and today with $4 billion in assets, we're the state's largest credit union and one of New England's most trusted.
Our award‑winning culture-recognized as Rhode Island's Best Place to Work-is rooted in our Core Values: Leadership, Unity, Caring, Integrity. They guide how we serve members and how we support each other.
We invest in our team with standout growth opportunities and a best‑in‑class benefits package, including comprehensive health coverage, a generous 401(k) match, tuition reimbursement, competitive pay, and paid volunteer days.
If you're looking for meaningful work and a mission‑driven team, explore our open roles and grow with us.
Contact Center Specialist Jobs by Experience Level
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Find JobsContact Center Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Energy
- Fintech
- Education
What Employers Look For
The qualifications that appear most often in contact center specialist jobs.
- One or more years of customer service or contact center experience in a high-volume environment
- Proficiency with CRM software and ticketing systems such as Salesforce or Zendesk
- Strong verbal and written communication skills across phone, chat, and email channels
- Ability to multitask across multiple screens and systems while actively managing a live interaction
- High school diploma or equivalent, with an associate or bachelor's degree preferred for specialized roles
- Familiarity with quality assurance processes, call monitoring standards, and compliance requirements
Tips for Your Contact Center Specialist Job Search
Quantify your handle time and resolution metrics
Recruiters for contact center roles scan resumes for measurable performance data. Pull your average handle time, first-call resolution rate, and customer satisfaction scores from past roles and put them directly in your bullet points, not just in a summary.
Match your resume to the channel mix
Contact center postings vary sharply by channel. If a listing emphasizes chat and email over phone, reorder your resume to lead with those skills. Mismatched channel experience is one of the fastest ways to get filtered out before a human reads your application.
Apply early to roles that fit
Migrate Mate lists contact center specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your CRM platform
Many contact center teams filter candidates by familiarity with their specific CRM or ticketing system. Search for openings that name tools you already know, and call out your hands-on experience with those platforms explicitly in your resume and cover letter.
Prepare a structured conflict resolution story
Almost every contact center interview includes a behavioral question about handling an angry or escalating caller. Draft a tight, two-minute story using a real example before your first screening call. Vague or hypothetical answers are the most common reason candidates stall at this stage.
Negotiate schedule and shift before accepting
Contact center roles often come with rotating shifts, weekend requirements, or mandatory overtime windows. Clarify the exact schedule expectations during the offer stage, not after you start, so you can compare offers accurately and avoid a mismatch in the first month.
Contact Center Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most contact center specialists?
The companies hiring the most contact center specialists right now include TruGreen, Northwest Bank, and PwC, with the largest share of openings in California, Texas, and Georgia, based on current listings on Migrate Mate as of November 2026. Healthcare insurers, large banks, and telecommunications providers consistently account for the highest volume of postings.
How many contact center specialist jobs are remote?
About 70% of contact center specialist openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in customer operations. Chat-only and back-office support positions tend to be the most consistently remote, while technical support and inbound phone roles are more likely to require on-site or hybrid arrangements.
How do you become a contact center specialist?
Start by building foundational customer service experience in any high-volume, customer-facing role, such as retail, hospitality, or helpdesk support. Familiarize yourself with at least one major CRM or ticketing platform, since most employers screen for this. Apply to entry-level contact center roles that offer structured onboarding and call coaching, and focus on improving your first-call resolution and handle time metrics once you are on the floor.
Can I get a contact center specialist job with little or no experience?
Yes, many contact center specialist roles are designed for candidates with no prior call center experience, provided you can demonstrate strong communication skills and comfort with technology. Highlight any customer-facing work, even informal or volunteer experience, and emphasize your ability to learn software quickly. Entry-level postings often list a high school diploma as the only hard requirement, with paid training provided on the tools and scripts used on the job.
What does the contact center specialist interview process look like?
Most contact center specialist interviews move through a phone or video screening with a recruiter, followed by a skills assessment that tests typing speed, reading comprehension, or basic system navigation. A second interview with a team lead or supervisor typically focuses on behavioral questions around handling difficult callers and managing competing tasks. Some employers also include a simulated call or chat exercise before extending an offer.
Where can I find and apply to contact center specialist jobs?
You can find and apply to contact center specialist jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your channel experience, preferred schedule, and industry background, then apply directly to each listing that fits your situation.
See All 294+ Contact Center Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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