Contact Center Specialist Jobs
Contact Center Specialist jobs are open across healthcare, financial services, telecommunications, retail, and government, from entry-level and tier-one support to team lead and quality assurance roles, with specializations in technical support, customer retention, and omnichannel service. Find a role that fits from the openings below and apply directly.
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Showing 5 of 16+ Contact Center Specialist jobs
Working Conditions:
Orientation will be conducted remotely. Training will be conducted onsite - 3-Day Training in Frisco or McKinney or Plano or Dallas.
Working Hours:
Monday to Friday: 8:00 AM to 4:45 PM
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Contact Center Specialist 1, under close supervision, responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests. This may include technical help, answering questions, registering new patients, and scheduling healthcare appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and provide information for the institution.
Essential Functions of the Role
- Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
- Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
- Provides accurate, valid, and complete information to customers using the right methods and tools. Identifies emergent health situations based on caller information. Coordinates immediate triage.
- Works collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.
- Accountable for calming upset customers by providing a composed and professional demeanor.
- Identifies and escalates priority issues for resolution.
- Documents all customer contacts and accurately processes various documents to ensure optimal service.
- Schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, testing, and optimal reimbursement.
- May need to ensure accurate creation of new accounts in the electronic medical record system, avoid duplicate accounts, and verify insurance coverage.
- Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
Key Success Factors
- Experience in a call center, customer service, or healthcare setting is preferred. Should have a moderate understanding of general job aspects.
- Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
- Excellent data entry, numeric, data entry, and computer navigational skills.
- Knowledge of the patient portal is preferred.
- Knowledge of customer service values and practices is preferred.
- Knowledge of call center telephony and technology preferred.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
- Comfortable working in a fast-paced, constantly changing, and stressful environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
Working Conditions:
Orientation will be conducted remotely. Training will be conducted onsite - 3-Day Training in Frisco or McKinney or Plano or Dallas.
Working Hours:
Monday to Friday: 8:00 AM to 4:45 PM
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Contact Center Specialist 1, under close supervision, responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests. This may include technical help, answering questions, registering new patients, and scheduling healthcare appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and provide information for the institution.
Essential Functions of the Role
- Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
- Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
- Provides accurate, valid, and complete information to customers using the right methods and tools. Identifies emergent health situations based on caller information. Coordinates immediate triage.
- Works collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.
- Accountable for calming upset customers by providing a composed and professional demeanor.
- Identifies and escalates priority issues for resolution.
- Documents all customer contacts and accurately processes various documents to ensure optimal service.
- Schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, testing, and optimal reimbursement.
- May need to ensure accurate creation of new accounts in the electronic medical record system, avoid duplicate accounts, and verify insurance coverage.
- Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
Key Success Factors
- Experience in a call center, customer service, or healthcare setting is preferred. Should have a moderate understanding of general job aspects.
- Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
- Excellent data entry, numeric, data entry, and computer navigational skills.
- Knowledge of the patient portal is preferred.
- Knowledge of customer service values and practices is preferred.
- Knowledge of call center telephony and technology preferred.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
- Comfortable working in a fast-paced, constantly changing, and stressful environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
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Find JobsContact Center Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- CoxHealth3
- Wolverine Worldwide3
- Regions Bank2
- Artech1
- Baylor Scott & White Health1
Top Industries Hiring
- Healthcare & Medical Services5
- Banking & Financial Services3
- Education2
- Fashion & Apparel2
- Consulting & Professional Services1
What Employers Look For
The qualifications that appear most often in contact center specialist jobs.
- One or more years of customer service or contact center experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or equivalent
- Strong verbal and written communication skills across voice and digital channels
- Ability to navigate multiple systems simultaneously while actively assisting customers
- High school diploma or equivalent, with some roles requiring an associate or bachelor's degree
- Familiarity with call center metrics including average handle time and first-contact resolution
Tips for Your Contact Center Specialist Job Search
Tailor your resume to the channel mix
Contact center postings specify voice, chat, email, or blended-channel work. Align your resume to the exact channels listed in each job description, calling out your average handle time, first-contact resolution habits, or quality scores for those specific channels.
Highlight your CRM and ticketing tools
Employers screen for platform fluency fast. Name every CRM, helpdesk, or workforce management system you've used, including Salesforce Service Cloud, Zendesk, Genesys, or Five9, so recruiters can confirm fit without guessing from vague phrases like 'customer software.'
Apply early to roles that fit
Migrate Mate lists contact center specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your targeting
Contact center specialists in healthcare face HIPAA-related screening questions that fintech or telecom roles skip entirely. Search by industry so you're only spending time on openings where your domain experience, compliance background, or product knowledge gives you a real edge.
Practice scenario-based interview responses
Most contact center interviews include a live or recorded simulation, not just behavioral questions. Prepare a concise, empathetic de-escalation example and a clear account of how you resolved a complex multi-step issue without escalating, since those two scenarios come up repeatedly.
Negotiate schedule and queue type, not just pay
Contact center offers vary widely in shift differential, weekend rotation, and inbound-versus-outbound queue assignment. Ask specifically about shift stability, queue blending policies, and overtime expectations before accepting, since these factors affect daily workload more than base compensation alone.
Contact Center Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most contact center specialists?
The companies hiring the most contact center specialists right now include CoxHealth, Wolverine Worldwide, and Regions Bank, with the largest share of openings in Michigan, Missouri, and Texas, based on current listings on Migrate Mate as of June 2026. Healthcare systems, financial services firms, and telecommunications providers consistently account for the highest volume of active postings.
How many contact center specialist jobs are remote?
About 13% of contact center specialist openings are fully remote or hybrid as of June 2026, making it one of the more location-flexible roles in customer operations. Technical support and back-office billing sub-roles tend to have the highest share of fully remote positions, while roles requiring in-person quality coaching or on-site team leadership skew toward hybrid or fully on-site arrangements.
How do you become a contact center specialist?
Start by building customer-facing experience in any service environment, such as retail, hospitality, or helpdesk support, then familiarize yourself with at least one major CRM or ticketing platform. Develop your ability to document interactions clearly and resolve issues within a single contact. Many employers provide product and systems training on the job, so demonstrating communication skills and platform adaptability in your application matters more than a specific credential.
Can you get hired as a contact center specialist with little experience?
Yes, many contact center specialist roles are explicitly entry-level and designed for candidates with minimal prior experience. Employers in this space prioritize clear communication, composure under volume, and the ability to learn internal systems quickly. Highlighting any customer-facing work, even informal or part-time, along with any exposure to structured software tools, positions you competitively for tier-one and general support openings.
What does the contact center specialist interview process look like?
Most contact center specialist interviews include a phone or video screening focused on communication style, followed by a structured behavioral interview covering de-escalation, multitasking, and adherence to process. Many employers add a live or recorded simulation where you handle a mock customer interaction. Final rounds for senior or quality assurance roles may include a panel interview or a written assessment testing documentation accuracy and customer empathy.
Where can I find and apply to contact center specialist jobs?
You can find and apply to contact center specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience, channel background, and preferred industry, then apply directly to each listing that fits.
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