Customer Support Representative Jobs
Customer Support Representative jobs are open across retail, SaaS, healthcare, financial services, and telecommunications, at every level from entry-level to senior and team lead, with specializations in technical support, customer success, and account management. See the openings below and apply to the ones that match your experience.
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ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
ECHO is seeking a proactive and detail-oriented Bilingual English/Spanish, Customer Service Representative II. The Customer Service Representative II serves as a primary liaison for dealer accounts, delivering professional, efficient, and responsive support. This role manages day‑to‑day dealer needs with strong attention to detail and adherence to established processes. The ideal candidate is organized, communicative, and capable of resolving standard to moderately complex inquiries while escalating higher‑level issues when necessary.
The hourly rate for this position is $23.00/HR based on experience and qualifications.
This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.
ECHO’s benefits include:
- 11 paid holidays
- Extremely affordable medical, dental, and vision insurance
- Paid time off
- 5% 401K match
- Tuition reimbursement
- Yearly bonus potential
Duties/Responsibilities:
- Serve as a main point of contact for assigned dealer accounts, building strong professional relationships.
- Respond promptly to phone and email inquiries, providing accurate troubleshooting and effective solutions.
- Process and review orders, credits, and related account requests with a high level of accuracy and timeliness.
- Resolve moderately complex issues using established procedures and escalate advanced issues as appropriate.
- Communicate resolutions and next steps clearly and professionally to internal and external stakeholders.
- Uphold ECHO’s brand and service standards through consistent, high‑quality communication.
- Follow all company programs, policies, and procedures.
- Perform other duties as assigned by management.
Job Experience/Skills:
- 3+ years of customer service experience, preferably in a high‑volume business to business or business to consumer environment.
- Strong problem‑solving skills with the ability to interpret and follow established guidelines.
- Excellent verbal and written communication skills.
- High level of organization, accuracy, and attention to detail.
- Ability to work effectively in a team environment.
- Flexibility and adaptability to evolving customer and business needs.
- Proficiency with standard office software and CRM tools.
- Bilingual Spanish/English is required.
Education: High School Degree or GED is required for this role.
Equal Opportunity Employment:
We are an equal opportunity employer. We welcome all applicants.
E-Verification:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
ECHO is seeking a proactive and detail-oriented Bilingual English/Spanish, Customer Service Representative II. The Customer Service Representative II serves as a primary liaison for dealer accounts, delivering professional, efficient, and responsive support. This role manages day‑to‑day dealer needs with strong attention to detail and adherence to established processes. The ideal candidate is organized, communicative, and capable of resolving standard to moderately complex inquiries while escalating higher‑level issues when necessary.
The hourly rate for this position is $23.00/HR based on experience and qualifications.
This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.
ECHO’s benefits include:
- 11 paid holidays
- Extremely affordable medical, dental, and vision insurance
- Paid time off
- 5% 401K match
- Tuition reimbursement
- Yearly bonus potential
Duties/Responsibilities:
- Serve as a main point of contact for assigned dealer accounts, building strong professional relationships.
- Respond promptly to phone and email inquiries, providing accurate troubleshooting and effective solutions.
- Process and review orders, credits, and related account requests with a high level of accuracy and timeliness.
- Resolve moderately complex issues using established procedures and escalate advanced issues as appropriate.
- Communicate resolutions and next steps clearly and professionally to internal and external stakeholders.
- Uphold ECHO’s brand and service standards through consistent, high‑quality communication.
- Follow all company programs, policies, and procedures.
- Perform other duties as assigned by management.
Job Experience/Skills:
- 3+ years of customer service experience, preferably in a high‑volume business to business or business to consumer environment.
- Strong problem‑solving skills with the ability to interpret and follow established guidelines.
- Excellent verbal and written communication skills.
- High level of organization, accuracy, and attention to detail.
- Ability to work effectively in a team environment.
- Flexibility and adaptability to evolving customer and business needs.
- Proficiency with standard office software and CRM tools.
- Bilingual Spanish/English is required.
Education: High School Degree or GED is required for this role.
Equal Opportunity Employment:
We are an equal opportunity employer. We welcome all applicants.
E-Verification:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Customer Support Representative Jobs by Experience Level
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Find JobsCustomer Support Representative Job Market
Who's Hiring
- Spectrum19
- Security Finance9
- Five Star Solutions7
- Alside6
- Radians3
Top Industries Hiring
- News & Publishing
- Education
- Manufacturing
- Medical Devices
- Chemicals & Materials
What Employers Look For
The qualifications that appear most often in customer support representative jobs.
- 1-2 years of customer-facing support or service experience in a professional setting
- Proficiency with CRM software such as Salesforce, Zendesk, or equivalent platforms
- Strong written and verbal communication skills across phone, email, and live chat
- Ability to manage multiple tickets simultaneously while maintaining accuracy and empathy
- High school diploma or equivalent required, associate or bachelor's degree often preferred
- Familiarity with basic troubleshooting processes and internal knowledge base tools
Tips for Your Customer Support Representative Job Search
Quantify resolution metrics on your resume
Hiring managers scan for numbers, so replace vague phrases like 'handled high volume' with specifics: your average ticket count, first-contact resolution rate, or customer satisfaction score from your last role. Concrete figures make your resume stand out immediately.
Match your resume to the channel
Job postings for phone-heavy support roles use different keywords than those emphasizing email or live chat. Mirror the exact channel language from each listing in your resume and cover letter so applicant tracking systems don't filter you out before a recruiter reads your application.
Apply early to roles that fit
Migrate Mate lists customer support representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry experience
Employers in SaaS, healthcare, or financial services almost always prefer candidates who already understand their product domain. Search for roles that list your industry background as a preferred qualifier, because domain familiarity shortens ramp time and makes you a stronger candidate on day one.
Prepare a specific de-escalation story
Interviewers for customer support roles almost always ask about a difficult customer interaction. Before any interview, prepare one detailed story using a situation, action, and result structure. Focus on what you said, what tools you used, and how the interaction ended.
Negotiate schedule and channel expectations upfront
Customer support roles vary widely on shift hours, weekend coverage, and whether you handle phone, chat, or email. Ask about these specifics before accepting an offer so your schedule and the role's actual demands align from your first week.
Customer Support Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer support representatives?
Spectrum, Security Finance, and Five Star Solutions are hiring the most customer support representatives right now, with openings concentrated in Texas, California, and New York, based on current listings on Migrate Mate as of September 2026. Demand is particularly strong in SaaS and healthcare, where support teams are growing to match expanding customer bases.
How many customer support representative jobs are remote?
About 50% of customer support representative openings are fully remote or hybrid as of September 2026, making it one of the more remote-accessible roles across industries. Chat and email support positions tend to offer the highest share of remote arrangements, while phone-heavy technical support roles are more likely to require on-site or hybrid presence.
How do you become a customer support representative?
Start by building experience in any customer-facing environment, such as retail, food service, or reception work, since employers value proven communication skills over formal credentials. From there, learn a common CRM platform, practice written communication clearly and concisely, and apply to entry-level support roles that match your industry background or product interest.
Can you get hired as a customer support representative with little experience?
Yes, many customer support representative roles are entry-level and designed for candidates transitioning from retail, hospitality, or other service jobs. Emphasize transferable skills like active listening, problem resolution, and working under pressure. Tailor your resume to highlight specific interactions where you resolved a complaint or helped a customer successfully, even if the context was informal.
What does the customer support representative interview process look like?
Most hiring processes include an initial phone or video screen focused on communication style and availability, followed by one or two interviews with a hiring manager or team lead. Candidates are often asked behavioral questions about handling difficult customers or working under volume pressure. Some employers include a short written or live-chat exercise to assess typing speed and tone.
Where can I find and apply to customer support representative jobs?
You can find and apply to customer support representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your experience, channel preference, and industry background, then apply directly to each listing that matches what you're looking for.
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