Customer Specialist Jobs
Customer Specialist jobs are open across retail, financial services, healthcare, telecommunications, and technology, at every level from entry-level to senior and team lead, with specializations in account management, technical support, and onboarding. Find a role that fits below and apply directly.
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Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy.
Responsibilities
- Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner
- BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.)
- BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries
- In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices
- Excellent report-writing and presentation skills
Preferred Qualifications
- Experience working with global cross functional teams
- Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $73467 - $168889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy.
Responsibilities
- Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner
- BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.)
- BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries
- In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices
- Excellent report-writing and presentation skills
Preferred Qualifications
- Experience working with global cross functional teams
- Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $73467 - $168889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Customer Specialist Jobs by Experience Level
Top Cities Hiring Customer Specialists
Explore customer specialist openings in the cities hiring most right now.
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Find Customer Specialist JobsCustomer Specialist Job Market
Who's Hiring
- Sherwin-Williams584
- CarMax31
- Republic Finance31
- Ocean State Job Lot29
- Suburban Propane26
Top Industries Hiring
- Technology & Software13
- Retail8
- Automotive8
- Manufacturing8
- Chemicals & Materials8
What Employers Look For
The qualifications that appear most often in customer specialist jobs.
- Proven experience resolving customer inquiries across phone, email, or chat channels
- Proficiency with CRM software such as Salesforce, HubSpot, or Zendesk
- Strong written and verbal communication skills in a customer-facing environment
- High school diploma or equivalent, with many roles preferring an associate or bachelor's degree
- Ability to manage multiple customer cases simultaneously while meeting response time targets
- Familiarity with ticketing systems and basic troubleshooting or escalation procedures
Tips for Your Customer Specialist Job Search
Quantify your customer interactions on your resume
Customer specialist resumes get noticed when they show volume and outcomes, not just duties. Replace phrases like 'handled customer inquiries' with specifics about ticket resolution, satisfaction improvements, or retention results you contributed to.
Match your resume to the channel the role uses
A role focused on live chat requires different evidence than one built around phone support or email queues. Tailor your resume to name the specific channel prominently so hiring managers can see you have direct experience with their workflow.
Apply early to roles that fit
Migrate Mate lists customer specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target industries where your domain knowledge transfers
Customer specialists who come in knowing the product category, whether that is software subscriptions, insurance claims, or medical devices, get interviews faster. Lead your cover letter with that domain fit rather than letting the hiring team infer it from your job titles.
Prepare a concise example of a difficult customer situation
Most customer specialist interviews include a behavioral question about handling an escalation or frustrated customer. Draft one clear example using a situation, the action you took, and the outcome, and practice delivering it in under two minutes.
Follow up after the interview with a role-specific note
Send a follow-up message within 24 hours that references something specific from the interview conversation. Connecting it to a challenge the team mentioned shows you were listening and reinforces your fit for the role.
Customer Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer specialists?
The companies hiring the most customer specialists right now include Sherwin-Williams, CarMax, and Republic Finance, with the largest share of openings in Texas, Florida, and North Carolina, based on current listings on Migrate Mate as of August 2026. Demand is especially strong in financial services, telecommunications, and software companies with large consumer or small-business customer bases.
How many customer specialist jobs are remote?
About 45% of customer specialist openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in the customer-facing space. Sub-areas such as technical support, SaaS onboarding, and billing inquiries tend to have the highest share of fully remote positions, while in-store or branch-based roles are almost always on-site.
How do you become a customer specialist?
Start by building hands-on experience in any customer-facing role, such as retail, hospitality, or a call center, so you can demonstrate real interaction volume and problem-solving. Learn the CRM and ticketing tools common in your target industry, and document specific examples of resolving complaints or improving customer outcomes. From there, target roles that align with an industry where you already have product or process familiarity.
Can you get hired as a customer specialist with no experience?
Yes, many entry-level customer specialist roles prioritize communication skills and attitude over a formal work history. Highlight any unpaid or part-time experience where you resolved problems for others, whether in a volunteer setting, a campus role, or a service-industry job. Employers in high-volume environments like retail banking or telecom regularly hire candidates with no formal customer specialist title and train them on internal systems and processes.
What does the customer specialist interview process look like?
Most customer specialist interviews begin with a recruiter screen focused on your availability, channel experience, and general communication style. A hiring manager interview follows, typically including behavioral questions about handling difficult customers, prioritizing a queue, or navigating a policy disagreement. Some employers add a short role-play or written scenario to assess how you respond under realistic conditions before extending an offer.
Where can I find and apply to customer specialist jobs?
You can find and apply to customer specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and preferred location or remote arrangement, and apply directly to each listing that fits.
See All 2,609+ Customer Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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