Customer Specialist Jobs
Customer Specialist jobs are open across retail, financial services, healthcare, and telecommunications, from entry-level to senior and team-lead roles, with specializations in account management, technical support, and onboarding. Find a role that fits from the openings below and apply directly.
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Showing 5 of 8,495+ Customer Specialist jobs
Location: 6095 - Denton - 4200 S I-35E, Denton, Texas, 76210
Position Overview
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver’s license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Preferred Qualifications
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Location: 6095 - Denton - 4200 S I-35E, Denton, Texas, 76210
Position Overview
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver’s license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Preferred Qualifications
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Find Customer Specialist JobsCustomer Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- State Farm310
- Thermo Fisher Scientific173
- OneMain Financial160
- Life Time119
- Incyte Corporation96
Top Industries Hiring
- Healthcare & Medical Services994
- Technology & Software824
- Insurance807
- Consulting & Professional Services706
- Banking & Financial Services623
What Employers Look For
The qualifications that appear most often in customer specialist jobs.
- Proven experience in customer service, account management, or client-facing support roles
- Strong written and verbal communication skills across phone, email, and chat channels
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Ability to manage multiple open cases or accounts simultaneously while meeting SLA targets
- High school diploma or associate degree, with a bachelor's degree preferred in many industries
- Familiarity with de-escalation techniques and conflict resolution best practices
Tips for Your Customer Specialist Job Search
Tailor your resume to each vertical
Customer specialist roles in fintech read differently than those in healthcare or telecom. Pull the specific product or service language from each job posting and mirror it in your resume so your experience reads as directly relevant rather than generically customer-facing.
Quantify resolution and retention outcomes
Hiring managers for customer specialist roles want to see results, not duties. Replace bullet points like 'handled customer inquiries' with concrete outcomes such as first-contact resolution rates, customer satisfaction scores, or retention wins you contributed to in a prior role.
Apply early to roles that fit
Migrate Mate lists customer specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target employers with onboarding or implementation teams
Companies that sell software, financial products, or medical devices often have dedicated customer specialist teams focused on onboarding and implementation. These roles convert faster for candidates with product-adjacent experience and tend to offer more defined career paths than generalist support roles.
Prepare scenario answers around difficult customers
Interviewers for customer specialist positions almost always ask for a behavioral example of de-escalating a frustrated customer. Prepare two distinct scenarios: one involving a billing or policy dispute and one involving a technical or service failure, so you can match the example to the interviewer's context.
Negotiate on total compensation, not just base pay
Customer specialist offers frequently include performance bonuses, shift differentials, or remote-work stipends that vary by employer. Ask specifically about these components before accepting so you're comparing the full package rather than the base figure alone.
Customer Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer specialists?
The companies hiring the most customer specialists right now include State Farm, Thermo Fisher Scientific, and OneMain Financial, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of June 2026. Industries driving the highest volume include financial services, healthcare, and software-as-a-service.
How many customer specialist jobs are remote?
About 19% of customer specialist openings are fully remote or hybrid as of June 2026, making it one of the more remote-accessible roles in the broader customer experience field. Sub-areas such as technical account support and software onboarding specialist roles tend to carry the highest remote share compared to in-person retail or branch-based positions.
How do you become a customer specialist?
Start by building experience in any direct customer-facing role, whether in retail, hospitality, or inbound support, to develop communication and problem-solving skills employers expect. From there, learn the CRM tools common in your target industry, document measurable outcomes from your work, and apply to customer specialist openings that match your vertical. Many specialists move into the role from adjacent positions within the same company.
Can you get hired as a customer specialist with no experience?
Yes, entry-level customer specialist roles exist specifically for candidates without formal experience, particularly in retail, insurance, and telecom. Employers in these industries prioritize demonstrated communication skills, a calm approach under pressure, and basic computer literacy over prior titles. Volunteering, internships, or part-time service work can all substitute for full-time experience on an early-career application.
What does the customer specialist interview process look like?
Most customer specialist interviews run two to three rounds, starting with a phone screen focused on your communication style and availability, followed by a structured behavioral interview where you walk through real customer scenarios. Some employers add a written or role-play exercise to assess how you handle a difficult customer interaction in real time before extending an offer.
Where can I find and apply to customer specialist jobs?
You can find and apply to customer specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience, location preference, and target industry, then apply directly to each listing that fits.
See All 8,495+ Customer Specialist Jobs
Jump back to the full list of openings and apply to any customer specialist role that fits.
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