Client Support Specialist Jobs
Client support specialist jobs are open across SaaS, healthcare, financial services, and e-commerce, at every level from entry-level to senior and team lead, with specializations in technical support, account management, and onboarding. See the openings below and apply to the ones that match your experience.
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Showing 5 of 150+ Client Support Specialist jobs
Technical Helpdesk
Technical Issues
Troubleshooting
REQ#: RQ231119
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.
Job Description
Transform technology into opportunity as a Client Services Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
At GDIT, people are our differentiator. As a Client Services Support Specialist you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
HOW A CLIENT SERVICES SUPPORT SPECIALIST WILL MAKE AN IMPACT:
- Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM
- Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
REQUIRED QUALIFICATIONS:
- High School diploma or equivalent; AND
- 7 or more years of related experience (education may be substituted for experience)
- Active TS/SCI-eligible government clearance
- Active CompTia Security+ or higher certification
- Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
- Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
- Demonstrated experience using active directory/active role server
- Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
- Ability & willingness to work and adhere to any full-time shift
- US Citizenship
PREFERRED QUALIFICATIONS:
- Currently obtained ITIL 4 Foundation certification
WORK ENVIRONMENT:
- 100% onsite
- Hours of operations: Monday - Friday, 7:00 AM CST - 5:00 PM CST (subject to change based on business needs)
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#SCITLS
Work Requirements
7 + years of related experience
- may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
ITIL 4 Foundation | PeopleCert - PeopleCert
Less than 10%
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $28.05 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Technical Helpdesk
Technical Issues
Troubleshooting
REQ#: RQ231119
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.
Job Description
Transform technology into opportunity as a Client Services Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
At GDIT, people are our differentiator. As a Client Services Support Specialist you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
HOW A CLIENT SERVICES SUPPORT SPECIALIST WILL MAKE AN IMPACT:
- Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM
- Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
REQUIRED QUALIFICATIONS:
- High School diploma or equivalent; AND
- 7 or more years of related experience (education may be substituted for experience)
- Active TS/SCI-eligible government clearance
- Active CompTia Security+ or higher certification
- Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
- Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
- Demonstrated experience using active directory/active role server
- Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
- Ability & willingness to work and adhere to any full-time shift
- US Citizenship
PREFERRED QUALIFICATIONS:
- Currently obtained ITIL 4 Foundation certification
WORK ENVIRONMENT:
- 100% onsite
- Hours of operations: Monday - Friday, 7:00 AM CST - 5:00 PM CST (subject to change based on business needs)
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#SCITLS
Work Requirements
7 + years of related experience
- may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
ITIL 4 Foundation | PeopleCert - PeopleCert
Less than 10%
U.S. Citizenship Required
Salary and Benefit Information
The likely hourly rate for this position is between $28.05 - $37.95. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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Find JobsClient Support Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in client support specialist jobs.
- Two or more years of customer-facing support or account management experience
- Proficiency in CRM platforms such as Salesforce, HubSpot, or Zoho
- Experience with helpdesk or ticketing systems such as Zendesk or Freshdesk
- Strong written and verbal communication skills in a professional setting
- Ability to manage multiple client accounts or cases simultaneously
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Client Support Specialist Job Search
Quantify resolutions not just responsibilities
Client support specialist resumes that list ticket volumes handled, average resolution times, or customer satisfaction scores stand out far more than those that describe duties generically. Pull those numbers from your last role's reporting dashboard before you apply.
Match your tools list to the posting
Hiring managers scan for specific CRM and helpdesk tools like Salesforce, Zendesk, or Intercom. If the job listing names a platform you have used, call it out by name in your resume skills section, not just 'CRM experience'.
Target industries where your domain knowledge fits
A client support specialist who has worked in healthcare software is a faster hire for another healthtech company. Filter your search by industry so your background in that vertical reads as a direct asset rather than a transferable skill.
Apply early to roles that fit
Migrate Mate lists client support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a real escalation example for interviews
Interviewers for client support specialist roles almost always ask for a specific story about a difficult customer or a complex issue you escalated. Prepare one example with a clear situation, the steps you took, and the outcome before your first screening call.
Negotiate on scope not just base pay
When you receive an offer, ask about the client portfolio size, on-call expectations, and whether the role includes expansion or renewal ownership. Those factors affect your workload and growth path as much as the title does.
Client Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most client support specialists?
ADP, CIBC, and Meltwater are hiring the most client support specialists right now, with openings concentrated in Illinois, California, and Florida, based on current listings on Migrate Mate as of November 2026. Demand is especially high at SaaS companies and financial services firms with large business client bases.
How many client support specialist jobs are remote?
About 65% of client support specialist openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in business operations. Sub-areas such as technical onboarding support and SaaS account assistance tend to carry the highest share of fully remote positions.
How do you become a client support specialist?
Start by building experience in any customer-facing role, such as retail, call center work, or administrative support, where you handle requests, resolve issues, and communicate across different audiences. From there, get comfortable with at least one CRM or helpdesk platform, since most employers expect hands-on tool experience. Applying to entry-level or associate client support roles and moving up from there is the most direct path.
Can you get hired as a client support specialist with little experience?
Yes, many entry-level client support specialist roles are open to candidates with no formal job title history, provided you can demonstrate strong communication skills and familiarity with a helpdesk or CRM tool. Highlight any experience managing requests, troubleshooting issues, or liaising between parties, even from internships, volunteer work, or adjacent roles in retail or administration.
What does the client support specialist interview process look like?
Most client support specialist interviews start with a recruiter phone screen focused on your customer service background and tool experience. A hiring manager interview follows, typically including a behavioral question about a difficult client situation and a scenario question asking how you would handle an escalation or a product issue. Some companies add a short written exercise or a mock support interaction before extending an offer.
Where can I find and apply to client support specialist jobs?
You can find and apply to client support specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits.
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