Technical Support Analyst Jobs
Technical Support Analyst jobs are open across technology, healthcare, financial services, and managed services, at levels from entry-level to senior and lead, with specializations in helpdesk, enterprise software support, and IT infrastructure. Find a role that fits from the openings below and apply directly.
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Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Logistics Support (Primary Focus):
Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock.
Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
Create and maintain records in the asset tracking tool for new and existing AR devices
Provide written and face-to-face support for processing device requests, including local pick-up and local returns.
Follow up on pending approvals, pick-ups, and delivery confirmations.
Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
Provide shipping labels to requestors for return shipping.
Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users.
Technical Support (Secondary Focus):
Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use.
Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions
Provide remote and in-person technical support for users, including during events, demos, and user research studies.
Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out.
Troubleshoot and resolve data collection issues on devices and data machines.
Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support.
Triage hardware bugs, conduct fault analysis, and identify root causes.
Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution.
Additional Responsibilities:
Assist with testing and validation of new AR devices to ensure functionality and quality.
Identify and document hardware or software issues and collaborate with engineering teams to improve device performance.
Provide on-site support during events and assist users with device setup and operation.
This role is 100% onsite in San Jose, CA
Basic Qualifications:
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Minimum 1 year of experience in a technical support role, preferably with hardware experience.
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Familiarity with help desk ticketing systems and remote support tools
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High School Diploma or GED
Preferred Qualifications:
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Experience with AR VR technology is a plus
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/31/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Hourly Salary Range
California $22.47 to $32.47
Colorado $22.47 to $32.47
Connecticut $22.47 to $32.47
District of Columbia $22.47 to $32.47
Illinois $22.47 to $32.47
Maine $22.47 to $32.47
Maryland $22.47 to $32.47
Massachusetts $22.47 to $32.47
Minnesota $22.47 to $32.47
New York $22.47 to $32.47
New Jersey $22.47 to $32.47
Ohio $22.47 to $32.47
Virginia $22.47 to $32.47
Washington $22.47 to $32.47
Mountain View, CA
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
Technical Support Analyst Jobs by Experience Level
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Find JobsTechnical Support Analyst Job Market
Who's Hiring



Top Industries Hiring
- Manufacturing
- Technology & Software
- Telecommunications
- Staffing & Recruiting
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in technical support analyst jobs.
- Proven experience with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong troubleshooting skills across hardware, software, and network environments
- CompTIA A+, CompTIA Network+, or equivalent certification preferred or required
- Associate or bachelor's degree in information technology, computer science, or a related field
- Familiarity with Windows and macOS operating systems and Active Directory administration
- Clear written and verbal communication skills for end-user and stakeholder interaction
Tips for Your Technical Support Analyst Job Search
Tailor your resume to each tier
Helpdesk and tier-one roles prioritize soft skills and ticketing system familiarity, while tier-two and tier-three postings look for network troubleshooting and scripting. Adjust your resume bullets to match the tier language in each posting before you apply.
List every tool and platform you know
Applicant tracking systems screen for specific tools like ServiceNow, Jira, Zendesk, or Salesforce. Name each one you have used in a dedicated skills section so your application clears automated filters before a recruiter reads it.
Apply early to roles that fit
Migrate Mate lists technical support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry
Technical support analyst roles in healthcare IT, fintech, or SaaS carry different domain expectations. Filter for postings that name your industry background so your prior context reads as a direct asset rather than a general qualification.
Prepare a live troubleshooting walkthrough
Many interviews include a scenario question where you diagnose a problem out loud. Practice narrating your diagnostic steps, from confirming the symptom to testing a fix, so your process sounds structured and repeatable to a hiring manager.
Negotiate scope before accepting an offer
Ask which tier of support the role covers, what escalation paths exist, and whether on-call rotations are expected. These details affect workload significantly and are easier to clarify before you accept than to renegotiate afterward.
Technical Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most technical support analysts?
The companies hiring the most technical support analysts right now include Logic, WM, and HII, with the largest share of openings in Virginia, California, and North Carolina, based on current listings on Migrate Mate as of September 2026. Demand is especially concentrated in managed IT services providers and large enterprise organizations with distributed workforces.
How many technical support analyst jobs are remote?
About 53% of technical support analyst openings are fully remote or hybrid as of September 2026, reflecting sustained employer flexibility for roles that can resolve issues through remote access tools. Tier-one helpdesk and software-support roles tend to have the highest share of remote options, while on-site hardware and infrastructure roles remain predominantly in-person.
How do you become a technical support analyst?
Start by building foundational IT knowledge through a degree, vocational program, or self-study, then earn an entry-level certification like CompTIA A+ to validate your skills to employers. Get hands-on experience through a helpdesk role, internship, or volunteer IT work to develop real troubleshooting practice. From there, target analyst-level postings that match your tool experience and industry background, and apply directly to each role.
Can you get a technical support analyst job with little or no experience?
Yes, entry-level technical support analyst roles are among the more accessible positions in IT because employers prioritize communication skills and a demonstrated ability to learn alongside formal credentials. Building a home lab, earning a foundational certification, and documenting any helpdesk or tech-support volunteer work strengthens your application. Apply to tier-one and junior-level postings explicitly and tailor your resume to the troubleshooting scenarios each posting describes.
What does the technical support analyst interview process look like?
Most processes begin with a recruiter or HR screen covering your background and availability, followed by a technical interview where you walk through troubleshooting scenarios out loud. Some employers include a practical exercise, such as diagnosing a staged problem or working through a ticketing workflow. Final rounds typically involve a conversation with the team lead or hiring manager focused on communication style, escalation judgment, and fit with the support environment.
Where can I find and apply to technical support analyst jobs?
You can find and apply to technical support analyst jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your experience level, industry background, and preferred work arrangement, then apply directly to each listing without leaving the platform.
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