Customer Success Engineering Jobs
Customer success engineering jobs are open across SaaS, cloud infrastructure, cybersecurity, and enterprise software, at every level from associate to staff and principal, with specializations in technical onboarding, solution architecture, and product adoption. Find a role that fits from the openings below and apply directly.
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Req Id: 43261
Job Title: Director of Advising and Student Success for Engineering, Technology, and Computer Science
City: Fort Wayne
Join Purdue University Fort Wayne (PFW):
We are currently seeking a full-time, on-site Director of Advising & Academic Success for Engineering, Technology, and Computer Science in the Advising and Student Success department. This position will work closely with the dean, department heads, faculty, and professional advisors and will lead a team of advisors. The annual wage for this position is $64,600.00.
Primary Responsibilities:
Provide direct and personalized academic advising, coaching, and mentoring to a student cohort
Train, lead, and manage the work of the professional academic advisors.
Develop strong relationships with the Dean, department chairs, and faculty to understand the various curricular programs, to ensure advisors are current on curricular requirements for degrees and certificates, and to guide students in their choices of degree and certificate programs of study.
Participate as appropriate in campus-wide student engagement activities, in service on campus-wide committees and task forces, and in campus-wide social and community building activities.
Work with the University Director of Advising and the directors of the other colleges/schools on student success research analysis, improved software utilization, team training & development of ASAS advisors, and development of standardized campus-wide advising strategies, plans, and activities.
Develop and pursue a program of personal and professional development that includes active participation in professional associations.
Other duties as assigned.
Required Qualifications:
A Bachelor's Degree.
At least two years of direct experience in academic advising in a university.
Superior listening skills; interpersonal relationships skills; basic counseling skills; knowledge and skill in group dynamics; cross-cultural understanding skills; strong abilities to empathize with people from freshmen to deans and executive administrators.
Skill or aptitude in using sophisticated academic software like Banner, myBlueprint, Navigate360, Smart Plan, etc.
Data analytic skills and the ability to conduct actionable research on the results of advising activities and student success initiatives.
Preferred Qualifications:
Master’s or Doctoral Degree obtained (or actively pursuing).
Benefits:
Free tuition through Purdue University Global.
Fee remission for a traditional Purdue degree for yourself, your spouse, and your child(ren).
Insurance starts on first day of employment.
Generous Paid Time Off – additional PTO in December.
Additional benefit information: https://www.purdue.edu/hr/benewell/
Additional Information:
Purdue will not sponsor employment authorization for this position.
Resumes and cover letters that contain portraits or personal information are not permitted.
A background check and a misconduct check are required for employment in this position.
Purdue Fort Wayne is an EEO/AA employer.
FLSA Status
Exempt
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Posting Start Date: 7/23/26
Req Id: 43261
Job Title: Director of Advising and Student Success for Engineering, Technology, and Computer Science
City: Fort Wayne
Join Purdue University Fort Wayne (PFW):
We are currently seeking a full-time, on-site Director of Advising & Academic Success for Engineering, Technology, and Computer Science in the Advising and Student Success department. This position will work closely with the dean, department heads, faculty, and professional advisors and will lead a team of advisors. The annual wage for this position is $64,600.00.
Primary Responsibilities:
Provide direct and personalized academic advising, coaching, and mentoring to a student cohort
Train, lead, and manage the work of the professional academic advisors.
Develop strong relationships with the Dean, department chairs, and faculty to understand the various curricular programs, to ensure advisors are current on curricular requirements for degrees and certificates, and to guide students in their choices of degree and certificate programs of study.
Participate as appropriate in campus-wide student engagement activities, in service on campus-wide committees and task forces, and in campus-wide social and community building activities.
Work with the University Director of Advising and the directors of the other colleges/schools on student success research analysis, improved software utilization, team training & development of ASAS advisors, and development of standardized campus-wide advising strategies, plans, and activities.
Develop and pursue a program of personal and professional development that includes active participation in professional associations.
Other duties as assigned.
Required Qualifications:
A Bachelor's Degree.
At least two years of direct experience in academic advising in a university.
Superior listening skills; interpersonal relationships skills; basic counseling skills; knowledge and skill in group dynamics; cross-cultural understanding skills; strong abilities to empathize with people from freshmen to deans and executive administrators.
Skill or aptitude in using sophisticated academic software like Banner, myBlueprint, Navigate360, Smart Plan, etc.
Data analytic skills and the ability to conduct actionable research on the results of advising activities and student success initiatives.
Preferred Qualifications:
Master’s or Doctoral Degree obtained (or actively pursuing).
Benefits:
Free tuition through Purdue University Global.
Fee remission for a traditional Purdue degree for yourself, your spouse, and your child(ren).
Insurance starts on first day of employment.
Generous Paid Time Off – additional PTO in December.
Additional benefit information: https://www.purdue.edu/hr/benewell/
Additional Information:
Purdue will not sponsor employment authorization for this position.
Resumes and cover letters that contain portraits or personal information are not permitted.
A background check and a misconduct check are required for employment in this position.
Purdue Fort Wayne is an EEO/AA employer.
FLSA Status
Exempt
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Posting Start Date: 7/23/26
Customer Success Engineering Jobs by Experience Level
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Find JobsCustomer Success Engineering Job Market
Who's Hiring
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in customer success engineering jobs.
- 3 or more years of experience in a technical customer-facing role at a SaaS or cloud company
- Proficiency with APIs, REST, or webhook integrations and ability to troubleshoot in customer environments
- Experience with CRM or customer success platforms such as Salesforce, Gainsight, or Totango
- Strong ability to translate technical concepts clearly for both technical and non-technical stakeholders
- Bachelor's degree in computer science, engineering, information systems, or a related technical field
- Familiarity with SQL, Python, or scripting languages for data analysis and light automation tasks
Tips for Your Customer Success Engineering Job Search
Quantify product adoption outcomes on your resume
Customer success engineering roles live and die on measurable impact. Replace vague claims with numbers tied to adoption rates, time-to-value for customers, or churn reduced. Recruiters scan for proof you moved a metric, not just that you supported a product.
Apply early to roles that fit
Migrate Mate lists customer success engineering openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight API and integration experience explicitly
Most customer success engineering postings require hands-on comfort with REST APIs, webhooks, or SDKs. Don't bury this in a skills list. Name the integrations you've built or debugged and the customer outcome each one unlocked, so hiring managers see it fast.
Filter openings by product complexity not just title
The same title can mean a light onboarding role or a deep technical consulting position. Read the requirements for mentions of SQL, scripting languages, or solution architecture. Targeting roles whose technical depth matches yours saves you from misfit interviews.
Prepare a live product walkthrough for interviews
Many customer success engineering panels include a mock customer call or a product demo exercise. Practice walking through a technical product's value proposition to a non-technical stakeholder. Interviewers are checking whether you can translate complexity under pressure.
Negotiate scope of book before discussing compensation
Clarify how many accounts you'd own, whether the role is post-sale only or includes pre-sales support, and what escalation paths look like. Those details affect your workload and growth trajectory more than base salary alone, and you can use them as leverage.
Customer Success Engineering Jobs: Frequently Asked Questions
Which companies are hiring the most customer success engineerings?
The companies hiring the most customer success engineerings right now include Whatnot, DigitalOcean, and Apple, with the largest share of openings in Washington, California, and Texas, based on current listings on Migrate Mate as of August 2026. Enterprise SaaS and cloud infrastructure companies consistently post the highest volumes of these roles.
How many customer success engineering jobs are remote?
About 80% of customer success engineering openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in the technical customer success space. Sub-areas focused on digital-led or scaled customer success tend to skew most remote, while roles tied to enterprise accounts or on-site implementation often require some travel or office presence.
How do you become a customer success engineer?
Start by building a technical foundation in a customer-facing role such as technical support, solutions engineering, or implementation consulting. Develop hands-on experience with APIs, integrations, and at least one enterprise SaaS platform. Practice communicating technical concepts to non-technical audiences, then move into a customer success engineering role by targeting companies whose products match your technical background.
How do you get hired as a customer success engineer with little experience?
Candidates with limited experience get hired by leading with adjacent technical roles such as support engineering, QA, or IT consulting, and framing them around customer outcomes. Building a portfolio of documented API integrations or troubleshooting case studies helps fill the gap. Targeting mid-market SaaS companies, which often have more flexible requirements than enterprise vendors, also improves your chances significantly.
What does the customer success engineering interview process look like?
Most customer success engineering processes run three to four stages: an initial recruiter screen focused on background and motivation, a hiring manager conversation about your technical depth and customer philosophy, a technical exercise or take-home involving a product walkthrough or integration scenario, and a final panel with cross-functional stakeholders. Some companies also include a mock customer call where you troubleshoot a problem live.
Where can I find and apply to customer success engineering jobs?
You can find and apply to customer success engineering jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your background and apply directly to each listing.
See All 7 Customer Success Engineering Jobs
Find roles that match your experience and apply in just a few clicks.
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