Front Desk Agent Jobs
Front Desk Agent jobs are open across hotels, hospitals, corporate offices, and residential properties, at every level from entry-level to lead and supervisor, with specializations in guest services, medical reception, and property management. See the openings below and apply to the ones that match your experience.
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About Us
Hotel Indigo Naperville Riverwalk embodies the area's rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character.
Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement.
Enjoy diverse dining at our six hotel restaurants. Stay active in our 24-hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi-Fi, and group rates. At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly pay range for this role is $18.00/hour
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
About Us
Hotel Indigo Naperville Riverwalk embodies the area's rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character.
Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement.
Enjoy diverse dining at our six hotel restaurants. Stay active in our 24-hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi-Fi, and group rates. At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
- Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly pay range for this role is $18.00/hour
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Front Desk Agent Jobs by Experience Level
Top Cities Hiring Front Desk Agents
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Find Front Desk Agent JobsFront Desk Agent Job Market
Who's Hiring
- MCR Hotels30M
- Aimbridge Hospitality20A
- Marriott International18
- Schulte Hospitality17
- KW Property Management15K
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in front desk agent jobs.
- High school diploma or GED equivalent required by most employers
- One or more years of customer service or reception experience preferred
- Proficiency with property management or scheduling software such as Opera or similar systems
- Strong verbal communication and professional telephone etiquette
- Ability to handle cash transactions and process payments accurately
- Availability for evening, weekend, or overnight shifts depending on the employer
Tips for Your Front Desk Agent Job Search
Tailor your resume to the setting
Hotel, medical, and corporate front desk roles each expect different keywords on your resume. Mirror the language in the posting, 'guest check-in' for hospitality, 'patient intake' for healthcare, 'visitor management' for corporate, so your application clears automated screening.
Apply early to roles that fit
Migrate Mate lists front desk agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight specific software you know
Employers filter hard for candidates who already know their systems, Opera PMS for hotels, Epic or Cerner for medical offices, or Envoy for corporate lobbies. Name every front-desk platform you've used in a dedicated skills section, not buried in job bullets.
Get a customer service certification
A CPR/First Aid card or a hospitality certification like the AHLEI Guest Service Gold sets your application apart, especially when you're short on years of experience. List it near the top of your resume so it's visible before a recruiter digs into your history.
Prepare for scenario-based interview questions
Front desk interviews almost always include a scenario question, an angry guest, a double-booked room, or a system outage. Practice a two-minute answer for at least three service-failure situations using a simple situation-action-result structure.
Negotiate shift differential into your offer
Front desk roles often include evening, weekend, or overnight shifts that carry a pay differential most candidates forget to ask about. Before you accept an offer, ask explicitly whether a differential applies to any shifts in the schedule you'll be working.
Front Desk Agent Jobs: Frequently Asked Questions
Which companies are hiring the most front desk agents?
MCR Hotels, Aimbridge Hospitality, and Marriott International are hiring the most front desk agents right now, with openings concentrated in Florida, California, and Texas, based on current listings on Migrate Mate as of August 2026. Volume tends to be highest at hotel groups, hospital networks, and large property management companies.
How many front desk agent jobs are remote?
About 0% of front desk agent openings are fully remote or hybrid as of August 2026, since most roles require an in-person presence to greet guests or patients. The sub-areas most likely to offer remote or hybrid arrangements are virtual medical reception and remote reservation agent positions.
How do you become a front desk agent?
Start by building customer-facing experience in any service role, retail, food service, or call center work all translate directly. Get comfortable with scheduling or property management software through free trials or employer training programs. Earn a basic hospitality or customer service certification to strengthen early applications, then target entry-level openings at hotels, clinics, or corporate offices to get your first front desk role on record.
Can you get hired as a front desk agent with no experience?
Yes, many employers hire front desk agents with no prior reception experience if you can demonstrate strong communication skills and reliability. Emphasize any role where you handled customers, answered phones, or managed schedules, even informally. Applying to smaller independent hotels, outpatient clinics, or residential apartment communities gives you the best chance of breaking in without a formal front desk background.
What does the front desk agent interview process look like?
Most front desk agent interviews run one to two rounds. The first is typically a phone or video screen covering your availability, software familiarity, and a basic customer service scenario. If you advance, an in-person interview usually includes a walkthrough of the property, a role-play situation involving a guest complaint or check-in, and questions about how you handle high-traffic periods or system issues.
Where can I find and apply to front desk agent jobs?
You can find and apply to front desk agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred industry, then apply directly to each listing that fits. No intermediary steps, each application goes straight to the employer posting the role.
See All 589+ Front Desk Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Front Desk Agent Jobs