Front Desk Agent Jobs
Front Desk Agent jobs are open across hotels, hospitals, corporate offices, and residential properties, at every level from entry-level to lead and supervisor, with specializations in guest services, medical reception, and property management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 2,265+ Front Desk Agent jobs
REPORTS TO: Front Office Manager
STATUS: Non-Exempt
POSITION SUMMARY:
This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
RESPONSIBILITIES:
- Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
- Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
- Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Accommodate room changes expediently.
- Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
- Acquaint guests with city attractions, community events and nearby areas of interest.
- Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
- Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
- Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
- Responsible for proper key control and other security measures.
- Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
- Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Properly handle lost and found items.
- Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
- Report all maintenance issues for guest satisfaction.
- Report to work wearing the required uniform and meeting professional grooming standards.
- Maintain confidentiality of all guests and hotel information
- Perform other duties as assigned.
- Actively participate in ongoing training.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
- Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
- Ability to deal with guests when they are angry or upset.
- Professional appearance and demeanor.
- Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
- Previous cashier experience/ Basic accounting skills.
- Ability to work quickly and thoroughly when under pressure.
- Knowledge of hotel facilities and features.
- Ability to attend to more than one task at a time.
- Ability to maintain excellent attendance and punctuality.
- Knowledge of area and surrounding communities.
- Customer Service experience preferred.
- Must be able to stand for long periods of time.
- May include crowded office setting or “close quarters”.
- General office environment with limited physical activity.
REPORTS TO: Front Office Manager
STATUS: Non-Exempt
POSITION SUMMARY:
This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
RESPONSIBILITIES:
- Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
- Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
- Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Accommodate room changes expediently.
- Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
- Acquaint guests with city attractions, community events and nearby areas of interest.
- Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
- Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
- Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
- Responsible for proper key control and other security measures.
- Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
- Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Properly handle lost and found items.
- Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
- Report all maintenance issues for guest satisfaction.
- Report to work wearing the required uniform and meeting professional grooming standards.
- Maintain confidentiality of all guests and hotel information
- Perform other duties as assigned.
- Actively participate in ongoing training.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
- Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
- Ability to deal with guests when they are angry or upset.
- Professional appearance and demeanor.
- Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
- Previous cashier experience/ Basic accounting skills.
- Ability to work quickly and thoroughly when under pressure.
- Knowledge of hotel facilities and features.
- Ability to attend to more than one task at a time.
- Ability to maintain excellent attendance and punctuality.
- Knowledge of area and surrounding communities.
- Customer Service experience preferred.
- Must be able to stand for long periods of time.
- May include crowded office setting or “close quarters”.
- General office environment with limited physical activity.
Front Desk Agent Jobs by Experience Level
Top Cities Hiring Front Desk Agents
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See All 2,265+ Front Desk Agent Jobs
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Find Front Desk Agent JobsFront Desk Agent Job Market
Who's Hiring
- Holiday Inn Express and Suites61
- Hampton by Hilton59
- Marriott International59
- MCR Hotels36
- HEI Hotels & Resorts34
What Employers Look For
The qualifications that appear most often in front desk agent jobs.
- High school diploma or GED equivalent required by most employers
- One or more years of customer service or reception experience preferred
- Proficiency with property management or scheduling software such as Opera or similar systems
- Strong verbal communication and professional telephone etiquette
- Ability to handle cash transactions and process payments accurately
- Availability for evening, weekend, or overnight shifts depending on the employer
Tips for Your Front Desk Agent Job Search
Tailor your resume to the setting
Hotel, medical, and corporate front desk roles each expect different keywords on your resume. Mirror the language in the posting, 'guest check-in' for hospitality, 'patient intake' for healthcare, 'visitor management' for corporate, so your application clears automated screening.
Apply early to roles that fit
Migrate Mate lists front desk agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight specific software you know
Employers filter hard for candidates who already know their systems, Opera PMS for hotels, Epic or Cerner for medical offices, or Envoy for corporate lobbies. Name every front-desk platform you've used in a dedicated skills section, not buried in job bullets.
Get a customer service certification
A CPR/First Aid card or a hospitality certification like the AHLEI Guest Service Gold sets your application apart, especially when you're short on years of experience. List it near the top of your resume so it's visible before a recruiter digs into your history.
Prepare for scenario-based interview questions
Front desk interviews almost always include a scenario question, an angry guest, a double-booked room, or a system outage. Practice a two-minute answer for at least three service-failure situations using a simple situation-action-result structure.
Negotiate shift differential into your offer
Front desk roles often include evening, weekend, or overnight shifts that carry a pay differential most candidates forget to ask about. Before you accept an offer, ask explicitly whether a differential applies to any shifts in the schedule you'll be working.
Front Desk Agent Jobs: Frequently Asked Questions
Which companies are hiring the most front desk agents?
Holiday Inn Express and Suites, Hampton by Hilton, and Marriott International are hiring the most front desk agents right now, with openings concentrated in Florida, Texas, and California, based on current listings on Migrate Mate as of November 2026. Volume tends to be highest at hotel groups, hospital networks, and large property management companies.
How many front desk agent jobs are remote?
About 0% of front desk agent openings are fully remote or hybrid as of November 2026, since most roles require an in-person presence to greet guests or patients. The sub-areas most likely to offer remote or hybrid arrangements are virtual medical reception and remote reservation agent positions.
How do you become a front desk agent?
Start by building customer-facing experience in any service role, retail, food service, or call center work all translate directly. Get comfortable with scheduling or property management software through free trials or employer training programs. Earn a basic hospitality or customer service certification to strengthen early applications, then target entry-level openings at hotels, clinics, or corporate offices to get your first front desk role on record.
Can you get hired as a front desk agent with no experience?
Yes, many employers hire front desk agents with no prior reception experience if you can demonstrate strong communication skills and reliability. Emphasize any role where you handled customers, answered phones, or managed schedules, even informally. Applying to smaller independent hotels, outpatient clinics, or residential apartment communities gives you the best chance of breaking in without a formal front desk background.
What does the front desk agent interview process look like?
Most front desk agent interviews run one to two rounds. The first is typically a phone or video screen covering your availability, software familiarity, and a basic customer service scenario. If you advance, an in-person interview usually includes a walkthrough of the property, a role-play situation involving a guest complaint or check-in, and questions about how you handle high-traffic periods or system issues.
Where can I find and apply to front desk agent jobs?
You can find and apply to front desk agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred industry, then apply directly to each listing that fits. No intermediary steps, each application goes straight to the employer posting the role.
See All 2,265+ Front Desk Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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