Customer Success Consultant Jobs
Customer success consultant jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from associate to senior and director, with specializations in onboarding, renewal management, and strategic account growth. Find a role that fits from the openings below and apply directly.
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Showing 5 of 33+ Customer Success Consultant jobs
About Us:
The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire.
Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you!
Position Overview:
The Small Business Client Success Consultant is a skilled professional who is eager to learn, who is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Small Business Client Success Consultant will demonstrate proficiency in aspects of the payroll system, with expertise in the Payroll Module. This role requires problem-solving abilities, attending and assisting with client trainings/meetings, high attention to detail, strong communication skills, and the ability to assist clients with complex requests. Committed to our You Matter More Promise, the Small Business Client Success Consultant will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.
Key Responsibilities:
- Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers.
- Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication.
- Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities.
- Deepen customer relationships by delivering exceptional service, embodying the “You Matter More” philosophy, and getting to know customers on an individual basis to meet their specific needs.
What You’ll Need to Be Successful:
- Strong problem-solving skills, capable of handling more advanced requests with confidence.
- Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers.
- Ability to work independently, manage time effectively, and take initiative on high-level projects or tasks.
Preferred Qualifications
- High School Diploma or equivalent required
- College, business or professional training preferred
- Payroll experience is helpful, but not required
- Strong communication skills, verbal and written required
Physical Demands/Conditions Requirements:
- General office environment
- Moderate lifting (to 35 lbs.) required
- Moderate reaching, walking, sitting and standing required
- Occasional in-state travel required for client training
Equipment Used:
- General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
About Us:
The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire.
Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you!
Position Overview:
The Small Business Client Success Consultant is a skilled professional who is eager to learn, who is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Small Business Client Success Consultant will demonstrate proficiency in aspects of the payroll system, with expertise in the Payroll Module. This role requires problem-solving abilities, attending and assisting with client trainings/meetings, high attention to detail, strong communication skills, and the ability to assist clients with complex requests. Committed to our You Matter More Promise, the Small Business Client Success Consultant will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships.
Key Responsibilities:
- Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers.
- Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication.
- Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities.
- Deepen customer relationships by delivering exceptional service, embodying the “You Matter More” philosophy, and getting to know customers on an individual basis to meet their specific needs.
What You’ll Need to Be Successful:
- Strong problem-solving skills, capable of handling more advanced requests with confidence.
- Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers.
- Ability to work independently, manage time effectively, and take initiative on high-level projects or tasks.
Preferred Qualifications
- High School Diploma or equivalent required
- College, business or professional training preferred
- Payroll experience is helpful, but not required
- Strong communication skills, verbal and written required
Physical Demands/Conditions Requirements:
- General office environment
- Moderate lifting (to 35 lbs.) required
- Moderate reaching, walking, sitting and standing required
- Occasional in-state travel required for client training
Equipment Used:
- General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
Customer Success Consultant Jobs by Experience Level
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Find JobsCustomer Success Consultant Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in customer success consultant jobs.
- Two or more years of experience in customer success, account management, or a client-facing SaaS role
- Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or Totango
- Demonstrated ability to manage a portfolio of accounts and drive retention and expansion revenue
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience conducting quarterly business reviews and building success plans with customers
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Success Consultant Job Search
Quantify retention and expansion outcomes
Your resume should show churn reduced, net revenue retention improved, or upsell revenue driven, not just responsibilities held. Hiring managers for customer success consultant roles filter fast for candidates who attach numbers to outcomes rather than describing daily tasks.
Tailor your resume to the product type
A resume that worked for a self-serve SaaS role needs reworking for a high-touch enterprise position. Emphasize executive relationship management and quarterly business reviews when targeting enterprise, and scalable digital touch programs when targeting product-led growth companies.
Target openings by customer segment listed
Job postings for customer success consultants almost always specify SMB, mid-market, or enterprise. Match your applications to the segment you have the most documented experience with, since interviewers probe deeply on how you managed that specific customer profile.
Apply early to roles that fit
Migrate Mate lists customer success consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured QBR walk-through
Most customer success consultant interviews include a case study or live exercise where you present a quarterly business review. Practice walking through data interpretation, health scoring, and an action plan out loud so you can deliver it confidently under interview conditions.
Negotiate on variable compensation structure
Customer success consultant offers often include a variable component tied to retention or expansion quotas. Before accepting, clarify how quota attainment is measured, what the payout timeline looks like, and whether the variable is capped, so you can compare offers accurately.
Customer Success Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most customer success consultants?
The companies hiring the most customer success consultants right now include eAssist, MSX International, and Google, with the largest share of openings in Florida, Texas, and Georgia, based on current listings on Migrate Mate as of September 2026. Demand is highest at companies scaling enterprise and mid-market SaaS products with dedicated post-sale teams.
How many customer success consultant jobs are remote?
About 94% of customer success consultant openings are fully remote or hybrid as of September 2026, making it one of the more flexible roles in the client-facing space. Fully remote availability is most common in roles focused on digital-touch or scaled customer success programs serving SMB and mid-market segments, where in-person executive visits are less frequent.
How do you become a customer success consultant?
Start by building experience in a client-facing role such as account management, technical support, or implementation, where you learn to manage relationships and drive outcomes. Develop fluency with a CRM platform and a customer success tool. Then document specific retention or expansion results you drove, and use those examples in applications and interviews for customer success consultant positions.
Can you get a customer success consultant job with little experience?
Yes, entry-level customer success consultant roles exist, particularly at growth-stage SaaS companies managing high volumes of smaller accounts. Candidates with customer support, inside sales, or implementation experience have a strong foundation. Demonstrating product knowledge, clear communication in a mock customer call, and familiarity with tools like Salesforce or Gainsight can offset a shorter work history.
What does the customer success consultant interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on your account management approach and how you have handled at-risk customers. Later rounds usually include a panel interview with sales or product stakeholders and a take-home or live case study, often a mock quarterly business review or a churn save scenario presented to the team.
Where can I find and apply to customer success consultant jobs?
You can find and apply to customer success consultant jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target customer segment, then apply directly to each listing from the page.
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