Customer Success Consultant Jobs
Customer success consultant jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from associate to senior and director, with specializations in onboarding, renewal management, and strategic account growth. Find a role that fits from the openings below and apply directly.
Find JobsLooking for remote work? View remote customer success consultant jobs →Overview
Showing 5 of 34+ Customer Success Consultant jobs
Job Description
Job Description
Fragomen WorkRight’s Client Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen WorkRight’s I-9 Service Center and other SaaS programs. , ou will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about WorkRight , and our technology solutions. You will have the opportunity to interact professionally with WorkRight ’s clients from various industry sectors across the country.
Fragomen WorkRight’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry . Our product is continuously updated and optimized to be flexible and allow clients automate , streamline, and improve the compliance of their I-9 programs . In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
The Client Success Senior Analyst/Consultant supports the Client Success Supervisor s in managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle. This role serves as a key operational and client-facing resource, helping to coordinate client deliverables, maintain documentation, support reporting and compliance activities, and ensure exceptional client service. They also support fellow CS team members with knowledge/troubleshooting.
Working closely with the Client Success Supervisor s , the Client Success Analyst collaborates with internal teams including Technology, Legal, Product Development, and Help Desk to support client needs, drive operational excellence, and contribute to client satisfaction and retention.
Key Responsibilities
Client Implementation & Account Management Support
Support the Client Success Supervisor s in managing a portfolio of standard and premium clients.
Assist with client implementations, onboarding activities, and ongoing account management tasks.
Serve as a secondary point of contact for client inquiries and operational matters.
Coordinate internal resources and follow up on client requests to ensure timely resolution.
Help monitor client health, identify risks, and support initiatives to improve client satisfaction and retention.
Requirements Articulation & Documentation Management
Gather and document client requirements and business needs.
Translate client requirements into procedures, support workflows, and operational instructions for Help Desk and/or Special Projects .
Maintain client-specific documentation, policies, playbooks, and service guides.
Ensure documentation remains current and aligned with service expectations and contractual requirements.
Client Liaison & Compliance Management
Support communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.
Assist with E-Verify compliance management, notifications, and client communications.
Track compliance-related activities and escalate issues as appropriate .
Partner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.
Client Reporting & Business Review Support
Help repare meeting agendas, materials, minutes, and action-item follow-up for client meetings.
Assist in the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.
User Acceptance Testing
Participate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.
Validate enhancements and document testing results.
Maintain and update client-facing and internal user guides, training materials, and knowledge base content.
Support adoption of new processes, products, and features.
Leverage your valuable skills and experience to make an impact at Fragomen:
Bachelor’s degree, Associate’s degree or professional certification preferred
Ideally 4-5 years experience within the I- 9- space
Possess strong knowledge of I-9 procedural requirements and client processes.
A superior client service mindset, attention to detail and desire to achieve a high level of productivity
Experience using various computer systems, including Microsoft ’s suite, ServiceNow, GSuite , etc.
Ability to multi-task in a fast-paced environment with competing demands
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes
Ability to contribute to positive work environment, effectively collaborate and promote teamwork
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Job Description
Job Description
Fragomen WorkRight’s Client Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen WorkRight’s I-9 Service Center and other SaaS programs. , ou will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about WorkRight , and our technology solutions. You will have the opportunity to interact professionally with WorkRight ’s clients from various industry sectors across the country.
Fragomen WorkRight’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry . Our product is continuously updated and optimized to be flexible and allow clients automate , streamline, and improve the compliance of their I-9 programs . In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
The Client Success Senior Analyst/Consultant supports the Client Success Supervisor s in managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle. This role serves as a key operational and client-facing resource, helping to coordinate client deliverables, maintain documentation, support reporting and compliance activities, and ensure exceptional client service. They also support fellow CS team members with knowledge/troubleshooting.
Working closely with the Client Success Supervisor s , the Client Success Analyst collaborates with internal teams including Technology, Legal, Product Development, and Help Desk to support client needs, drive operational excellence, and contribute to client satisfaction and retention.
Key Responsibilities
Client Implementation & Account Management Support
Support the Client Success Supervisor s in managing a portfolio of standard and premium clients.
Assist with client implementations, onboarding activities, and ongoing account management tasks.
Serve as a secondary point of contact for client inquiries and operational matters.
Coordinate internal resources and follow up on client requests to ensure timely resolution.
Help monitor client health, identify risks, and support initiatives to improve client satisfaction and retention.
Requirements Articulation & Documentation Management
Gather and document client requirements and business needs.
Translate client requirements into procedures, support workflows, and operational instructions for Help Desk and/or Special Projects .
Maintain client-specific documentation, policies, playbooks, and service guides.
Ensure documentation remains current and aligned with service expectations and contractual requirements.
Client Liaison & Compliance Management
Support communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.
Assist with E-Verify compliance management, notifications, and client communications.
Track compliance-related activities and escalate issues as appropriate .
Partner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.
Client Reporting & Business Review Support
Help repare meeting agendas, materials, minutes, and action-item follow-up for client meetings.
Assist in the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.
User Acceptance Testing
Participate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.
Validate enhancements and document testing results.
Maintain and update client-facing and internal user guides, training materials, and knowledge base content.
Support adoption of new processes, products, and features.
Leverage your valuable skills and experience to make an impact at Fragomen:
Bachelor’s degree, Associate’s degree or professional certification preferred
Ideally 4-5 years experience within the I- 9- space
Possess strong knowledge of I-9 procedural requirements and client processes.
A superior client service mindset, attention to detail and desire to achieve a high level of productivity
Experience using various computer systems, including Microsoft ’s suite, ServiceNow, GSuite , etc.
Ability to multi-task in a fast-paced environment with competing demands
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes
Ability to contribute to positive work environment, effectively collaborate and promote teamwork
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Customer Success Consultant Jobs by Experience Level
See All 34 Customer Success Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Success Consultant Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer success consultant jobs.
- Two or more years of experience in customer success, account management, or a client-facing SaaS role
- Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or Totango
- Demonstrated ability to manage a portfolio of accounts and drive retention and expansion revenue
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience conducting quarterly business reviews and building success plans with customers
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Success Consultant Job Search
Quantify retention and expansion outcomes
Your resume should show churn reduced, net revenue retention improved, or upsell revenue driven, not just responsibilities held. Hiring managers for customer success consultant roles filter fast for candidates who attach numbers to outcomes rather than describing daily tasks.
Tailor your resume to the product type
A resume that worked for a self-serve SaaS role needs reworking for a high-touch enterprise position. Emphasize executive relationship management and quarterly business reviews when targeting enterprise, and scalable digital touch programs when targeting product-led growth companies.
Target openings by customer segment listed
Job postings for customer success consultants almost always specify SMB, mid-market, or enterprise. Match your applications to the segment you have the most documented experience with, since interviewers probe deeply on how you managed that specific customer profile.
Apply early to roles that fit
Migrate Mate lists customer success consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured QBR walk-through
Most customer success consultant interviews include a case study or live exercise where you present a quarterly business review. Practice walking through data interpretation, health scoring, and an action plan out loud so you can deliver it confidently under interview conditions.
Negotiate on variable compensation structure
Customer success consultant offers often include a variable component tied to retention or expansion quotas. Before accepting, clarify how quota attainment is measured, what the payout timeline looks like, and whether the variable is capped, so you can compare offers accurately.
Customer Success Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most customer success consultants?
The companies hiring the most customer success consultants right now include Cengage, Visa, and AVEVA, with the largest share of openings in California, Texas, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand is highest at companies scaling enterprise and mid-market SaaS products with dedicated post-sale teams.
How many customer success consultant jobs are remote?
About 79% of customer success consultant openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in the client-facing space. Fully remote availability is most common in roles focused on digital-touch or scaled customer success programs serving SMB and mid-market segments, where in-person executive visits are less frequent.
How do you become a customer success consultant?
Start by building experience in a client-facing role such as account management, technical support, or implementation, where you learn to manage relationships and drive outcomes. Develop fluency with a CRM platform and a customer success tool. Then document specific retention or expansion results you drove, and use those examples in applications and interviews for customer success consultant positions.
Can you get a customer success consultant job with little experience?
Yes, entry-level customer success consultant roles exist, particularly at growth-stage SaaS companies managing high volumes of smaller accounts. Candidates with customer support, inside sales, or implementation experience have a strong foundation. Demonstrating product knowledge, clear communication in a mock customer call, and familiarity with tools like Salesforce or Gainsight can offset a shorter work history.
What does the customer success consultant interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on your account management approach and how you have handled at-risk customers. Later rounds usually include a panel interview with sales or product stakeholders and a take-home or live case study, often a mock quarterly business review or a churn save scenario presented to the team.
Where can I find and apply to customer success consultant jobs?
You can find and apply to customer success consultant jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target customer segment, then apply directly to each listing from the page.
See All 34 Customer Success Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs