Customer Success Consultant Jobs
Customer success consultant jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from associate to senior and director, with specializations in onboarding, renewal management, and strategic account growth. Find a role that fits from the openings below and apply directly.
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Showing 5 of 2,659+ Customer Success Consultant jobs
About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
The Role
The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.
What You Will Do
Dealership Engagement:
- Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Identify and interpret industry metrics as value realization evidence
Consultative Engagement:
- Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
- Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
- Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
- Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
Platform Expertise and Scalable Delivery:
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply
What You Will Bring
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions
- The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
- Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Strong Preference
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
- Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree
- Strong Executive Presence as they work with the top level Dealer Executives.
Perks & Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.
Base Salary Range
$78,000—$130,000 USD
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
The Role
The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.
What You Will Do
Dealership Engagement:
- Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Identify and interpret industry metrics as value realization evidence
Consultative Engagement:
- Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
- Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
- Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
- Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
Platform Expertise and Scalable Delivery:
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply
What You Will Bring
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions
- The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
- Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Strong Preference
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
- Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree
- Strong Executive Presence as they work with the top level Dealer Executives.
Perks & Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.
Base Salary Range
$78,000—$130,000 USD
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
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Find JobsCustomer Success Consultant Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- JPMorganChase310
- First Command Financial Services131
- Veeva Systems69
- Bank of America52
- Google50
Top Industries Hiring
- Technology & Software774
- Consulting & Professional Services259
- Banking & Financial Services231
- Investment & Asset Management199
- Insurance163
What Employers Look For
The qualifications that appear most often in customer success consultant jobs.
- Two or more years of experience in customer success, account management, or a client-facing SaaS role
- Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or Totango
- Demonstrated ability to manage a portfolio of accounts and drive retention and expansion revenue
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience conducting quarterly business reviews and building success plans with customers
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Success Consultant Job Search
Quantify retention and expansion outcomes
Your resume should show churn reduced, net revenue retention improved, or upsell revenue driven, not just responsibilities held. Hiring managers for customer success consultant roles filter fast for candidates who attach numbers to outcomes rather than describing daily tasks.
Tailor your resume to the product type
A resume that worked for a self-serve SaaS role needs reworking for a high-touch enterprise position. Emphasize executive relationship management and quarterly business reviews when targeting enterprise, and scalable digital touch programs when targeting product-led growth companies.
Target openings by customer segment listed
Job postings for customer success consultants almost always specify SMB, mid-market, or enterprise. Match your applications to the segment you have the most documented experience with, since interviewers probe deeply on how you managed that specific customer profile.
Apply early to roles that fit
Migrate Mate lists customer success consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured QBR walk-through
Most customer success consultant interviews include a case study or live exercise where you present a quarterly business review. Practice walking through data interpretation, health scoring, and an action plan out loud so you can deliver it confidently under interview conditions.
Negotiate on variable compensation structure
Customer success consultant offers often include a variable component tied to retention or expansion quotas. Before accepting, clarify how quota attainment is measured, what the payout timeline looks like, and whether the variable is capped, so you can compare offers accurately.
Customer Success Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most customer success consultants?
The companies hiring the most customer success consultants right now include JPMorganChase, First Command Financial Services, and Veeva Systems, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of June 2026. Demand is highest at companies scaling enterprise and mid-market SaaS products with dedicated post-sale teams.
How many customer success consultant jobs are remote?
About 28% of customer success consultant openings are fully remote or hybrid as of June 2026, making it one of the more flexible roles in the client-facing space. Fully remote availability is most common in roles focused on digital-touch or scaled customer success programs serving SMB and mid-market segments, where in-person executive visits are less frequent.
How do you become a customer success consultant?
Start by building experience in a client-facing role such as account management, technical support, or implementation, where you learn to manage relationships and drive outcomes. Develop fluency with a CRM platform and a customer success tool. Then document specific retention or expansion results you drove, and use those examples in applications and interviews for customer success consultant positions.
Can you get a customer success consultant job with little experience?
Yes, entry-level customer success consultant roles exist, particularly at growth-stage SaaS companies managing high volumes of smaller accounts. Candidates with customer support, inside sales, or implementation experience have a strong foundation. Demonstrating product knowledge, clear communication in a mock customer call, and familiarity with tools like Salesforce or Gainsight can offset a shorter work history.
What does the customer success consultant interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on your account management approach and how you have handled at-risk customers. Later rounds usually include a panel interview with sales or product stakeholders and a take-home or live case study, often a mock quarterly business review or a churn save scenario presented to the team.
Where can I find and apply to customer success consultant jobs?
You can find and apply to customer success consultant jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target customer segment, then apply directly to each listing from the page.
See All 2,659+ Customer Success Consultant Jobs
Jump back to the full list of openings and apply to any customer success consultant role that fits.
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