Client Services Manager Jobs
Client services manager jobs are open across financial services, healthcare, SaaS, and professional services at every level from associate to director, with specializations in account management, customer success, and enterprise client retention. See the openings below and apply to the ones that match your experience.
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Job Summary
Job Description
Core Responsibilities
- Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution.
- Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues.
- Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines.
- Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance.
- Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health.
- Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
- Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Customer Experience (CX); Proactive Behavior; Communication; Taking Initiative
Salary:
National Pay Range: $55,700.47 USD-$130,547.97 USD Illinois Pay Range: $59,181.75 USD - $114,882.21 USD Colorado Pay Range: $62,663.02 USD - $120,104.13 USD Hawaii Pay Range: $73,106.86 USD - $109,660.29 USD Washington DC Pay Range: $80,069.42 USD - $120,104.13 USD Maryland Pay Range: $66,144.30 USD - $120,104.13 USD Minnesota Pay Range: $62,663.02 USD - $109,660.29 USD New York Pay Range: $66,144.30 USD - $130,547.97 USD Washington Pay Range: $62,663.02 USD - $125,326.05 USD New Jersey Pay Range: $69,625.58 USD - $125,326.05 USD Vermont Pay Range: $66,144.30 USD - $104,438.37 USD Massachusetts Pay Range: $69,625.58 USD - $125,326.05 USD Virginia Pay Range: $62,663.02 USD - $120,104.13 USD Maine Pay Range: $62,663.02 USD - $104,438.37 USD California Pay Range: $62,663.02 USD - $116,042.64
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Job Summary
Job Description
Core Responsibilities
- Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution.
- Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues.
- Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines.
- Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance.
- Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health.
- Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
- Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Customer Experience (CX); Proactive Behavior; Communication; Taking Initiative
Salary:
National Pay Range: $55,700.47 USD-$130,547.97 USD Illinois Pay Range: $59,181.75 USD - $114,882.21 USD Colorado Pay Range: $62,663.02 USD - $120,104.13 USD Hawaii Pay Range: $73,106.86 USD - $109,660.29 USD Washington DC Pay Range: $80,069.42 USD - $120,104.13 USD Maryland Pay Range: $66,144.30 USD - $120,104.13 USD Minnesota Pay Range: $62,663.02 USD - $109,660.29 USD New York Pay Range: $66,144.30 USD - $130,547.97 USD Washington Pay Range: $62,663.02 USD - $125,326.05 USD New Jersey Pay Range: $69,625.58 USD - $125,326.05 USD Vermont Pay Range: $66,144.30 USD - $104,438.37 USD Massachusetts Pay Range: $69,625.58 USD - $125,326.05 USD Virginia Pay Range: $62,663.02 USD - $120,104.13 USD Maine Pay Range: $62,663.02 USD - $104,438.37 USD California Pay Range: $62,663.02 USD - $116,042.64
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Client Services Manager Jobs by Experience Level
Top Cities Hiring Client Services Managers
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Find Client Services Manager JobsClient Services Manager Job Market
Who's Hiring
- BAYADA Home Health Care24
- BDO21
- Paylocity18
- EisnerAmper13
- Veeva Systems10
Top Industries Hiring
- Accounting & Auditing40
- Technology & Software38
- Consulting & Professional Services16
- Marketing & Advertising15
- Healthcare & Medical Services12
What Employers Look For
The qualifications that appear most often in client services manager jobs.
- 3 to 5 years of client-facing account management or customer success experience
- Proven ability to manage multiple client accounts simultaneously and meet retention targets
- Strong written and verbal communication skills for executive-level stakeholder interactions
- Experience with CRM platforms such as Salesforce or HubSpot to track account health
- Bachelor's degree in business, communications, or a related field
- Familiarity with contract renewals, upselling, and escalation management processes
Tips for Your Client Services Manager Job Search
Quantify retention and revenue outcomes
Client services manager resumes that show churn reduction percentages, net revenue retention figures, or portfolio growth by dollar volume get past ATS filters faster. Replace vague phrases like 'managed client relationships' with the measurable result those relationships produced.
Apply early to roles that fit
Migrate Mate lists client services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each industry vertical
A client services manager resume built for a SaaS company should highlight renewal cycles, product adoption metrics, and escalation workflows. The same resume sent to a financial services firm needs to emphasize compliance awareness, portfolio size, and relationship tenure instead.
Target listings by client tier, not just title
Search for terms like 'enterprise client services', 'strategic accounts', or 'SMB client success' in addition to the base title. The tier determines compensation, travel expectations, and the stakeholder level you'll manage, so filtering by it saves you from mismatched interviews.
Prepare a structured escalation story for interviews
Interviewers for client services roles almost always ask how you've handled a client at risk of churning or an escalated complaint. Prepare one story using a clear situation, your specific actions, and the outcome, keeping it under two minutes so it lands cleanly.
Negotiate scope before you negotiate salary
Before discussing compensation, confirm the portfolio size, number of direct reports, and whether the role owns renewals or just manages day-to-day service. Those factors shift the market range substantially and give you a defensible anchor when the salary conversation starts.
Client Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most client services managers?
The most active employers for client services managers right now are BAYADA Home Health Care, BDO, and Paylocity, and the most openings are in New York, California, and Texas, based on current listings on Migrate Mate as of August 2026. Demand is consistent across financial services, SaaS, and healthcare clients services teams.
How many client services manager jobs are remote?
About 52% of client services manager openings are fully remote or hybrid as of August 2026, with the highest remote share in SaaS-focused customer success and tech-sector account management roles. On-site and hybrid requirements are more common in financial services and healthcare organizations where in-person client contact is part of the job.
How do you become a client services manager?
Most client services managers start in associate account management, customer support, or inside sales roles and move up after demonstrating consistent client retention and relationship growth. Building fluency in a CRM platform, taking on portfolio ownership early, and asking to shadow escalation calls accelerates the transition to a manager-level title.
Can you get hired as a client services manager without direct management experience?
Yes, especially if you can show you've owned a book of business, led client onboarding independently, or served as the primary contact for a complex account. Employers filling associate or junior client services manager roles often prioritize communication skills and retention results over formal people-management history.
What does the client services manager interview process look like?
Most processes start with a recruiter screen focused on portfolio size and industry background, followed by a hiring manager conversation centered on a specific client escalation or churn scenario you've navigated. Later rounds often include a panel with cross-functional stakeholders or a case study where you outline how you'd handle a struggling client account.
Where can I find and apply to client services manager jobs?
You can find and apply to client services manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
See All 816+ Client Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Client Services Manager Jobs