Remote Client Services Manager Jobs
Remote client services manager jobs are open across the U.S. in software, financial services, healthcare technology, and professional services, at companies built on distributed teams, remote-first structures, and subscription-based client models. Employers hiring remotely right now include Epiq, Uniti, and MBE CPAs. See the openings below and apply to the ones that match your experience.
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Showing 5 of 56+ Remote Client Services Manager jobs
INTRODUCTION
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Join our team as a Remote Senior Client Services Manager, serving as the primary point of contact for a dedicated portfolio of clients while driving retention, service excellence, and strategic program outcomes. This role requires a strong blend of relationship management, claims or risk management expertise, data-driven consulting, and the ability to lead client meetings, identify opportunities for improvement, and collaborate across teams to deliver exceptional results.
HOW YOU'LL MAKE AN IMPACT
- May manage up to 25 dedicated clients, depending on complexity and/or client requirements.
- Book of business may cover multiple industries, but with focus in select industry (or industries).
- Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client.
- Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company.
- Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals.
- Develops service plans to capture goals and ensure progress.
- Structures and uses data to tell a compelling story.
- Presents data confidently and anticipates questions from supervisor and clients.
- Significant knowledge of product and service capabilities.
- With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance.
- Perceived as critical link between client, management and claims operations.
- Proactively works with supervisor to plan for and ensure maximum retention rate.
- Limits downside surprises by identifying and rectifying issues early.
- Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support.
- Sets and communicates roles for all internal participants prior to critical meetings.
- Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
- Can scope out work-related projects, including time and resources needed to complete.
- May assist in orienting and mentoring lower level employees.
- Has complete understanding of program pricing.
- Understands the basics of program profitability to the company.
- Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.).
ABOUT YOU
Required:
- Bachelor's degree and 5 years related experience.
- Insurance license required.
- Often travels for client needs (e.g., claim reviews, stewardship discussions).
Work Traits:
- Able to create success stories and capture learnings within own book of business and that of team members.
- Able to provide synthesized summaries to senior leadership within AM team.
- Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions.
- Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.
- Is accessible by team members when they encounter roadblocks with their work.
- Able to provide value-added suggestions and approaches to make the team more successful.
- With supervisors, understands what matters most and where/when to escalate issues.
- Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.
COMPENSATION AND BENEFITS
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
WE VALUE INCLUSION AND DIVERSITY
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
INTRODUCTION
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Join our team as a Remote Senior Client Services Manager, serving as the primary point of contact for a dedicated portfolio of clients while driving retention, service excellence, and strategic program outcomes. This role requires a strong blend of relationship management, claims or risk management expertise, data-driven consulting, and the ability to lead client meetings, identify opportunities for improvement, and collaborate across teams to deliver exceptional results.
HOW YOU'LL MAKE AN IMPACT
- May manage up to 25 dedicated clients, depending on complexity and/or client requirements.
- Book of business may cover multiple industries, but with focus in select industry (or industries).
- Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client.
- Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company.
- Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals.
- Develops service plans to capture goals and ensure progress.
- Structures and uses data to tell a compelling story.
- Presents data confidently and anticipates questions from supervisor and clients.
- Significant knowledge of product and service capabilities.
- With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance.
- Perceived as critical link between client, management and claims operations.
- Proactively works with supervisor to plan for and ensure maximum retention rate.
- Limits downside surprises by identifying and rectifying issues early.
- Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support.
- Sets and communicates roles for all internal participants prior to critical meetings.
- Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
- Can scope out work-related projects, including time and resources needed to complete.
- May assist in orienting and mentoring lower level employees.
- Has complete understanding of program pricing.
- Understands the basics of program profitability to the company.
- Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.).
ABOUT YOU
Required:
- Bachelor's degree and 5 years related experience.
- Insurance license required.
- Often travels for client needs (e.g., claim reviews, stewardship discussions).
Work Traits:
- Able to create success stories and capture learnings within own book of business and that of team members.
- Able to provide synthesized summaries to senior leadership within AM team.
- Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions.
- Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.
- Is accessible by team members when they encounter roadblocks with their work.
- Able to provide value-added suggestions and approaches to make the team more successful.
- With supervisors, understands what matters most and where/when to escalate issues.
- Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.
COMPENSATION AND BENEFITS
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
WE VALUE INCLUSION AND DIVERSITY
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
See All 56 Remote Client Services Manager Jobs
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Find JobsRemote Client Services Manager Job Market
Who's Hiring
- Epiq4
- Uniti3
- MBE CPAs3
- Gallagher3
- Veeva Systems3
Top Industries Hiring
- Technology & Software14
- Consulting & Professional Services14
- Insurance5
- Accounting & Auditing5
- Staffing & Recruiting3
What Employers Look For
The qualifications that appear most often in remote client services manager jobs.
- 3 to 5 years of client-facing account management or customer success experience
- Proven ability to manage multiple client accounts simultaneously and meet retention targets
- Strong written and verbal communication skills for executive-level stakeholder interactions
- Experience with CRM platforms such as Salesforce or HubSpot to track account health
- Bachelor's degree in business, communications, or a related field
- Familiarity with contract renewals, upselling, and escalation management processes
Tips for Your Remote Client Services Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote client services manager openings from across the U.S. in one place. Search roles by function and apply directly to the ones that match your background before they fill.
Quantify client outcomes in your resume
Remote employers can't observe your work style, so your resume must do the talking. Lead with retention rates, renewal percentages, or net revenue retention numbers from accounts you managed. Concrete client results replace in-person impressions.
Build your async communication for remote screening
Many remote client services manager interviews include a written exercise or asynchronous video step. Practice summarizing client situations, escalation plans, and account updates in writing. Clear, concise written communication is the skill remote employers screen hardest.
Target remote-first companies with distributed teams
Companies that built remote from the ground up, rather than adapting reluctantly, offer more structured onboarding, better async tooling, and clearer expectations for client services managers. Look for roles that explicitly list tools like Salesforce, Gainsight, or Zendesk in the job description.
Prepare client escalation scenarios for remote interviews
Remote client services manager interviews focus on judgment calls you make without a manager nearby. Prepare two or three examples of handling a client escalation, a renewal at risk, or a miscommunication resolved entirely over email or video. Walk through your decision process, not just the outcome.
Remote Client Services Manager Jobs: Frequently Asked Questions
How do I get a remote client services manager job?
Remote client services managers win roles by demonstrating they can own client relationships without in-person oversight. Employers screen heavily for written communication, async responsiveness, and CRM fluency because those skills replace hallway check-ins. A portfolio of retention metrics, renewal rates, or client health scores carries more weight than a resume that lists responsibilities. Remote-first SaaS companies, managed service providers, and tech-enabled professional services firms are the most active hirers.
Which companies hire remote client services managers?
Employers currently hiring remote client services managers include Epiq, Uniti, and MBE CPAs, per current remote listings on Migrate Mate as of June 2026. Remote-first software companies, benefits platforms, and distributed professional services firms account for a large share of these openings, typically building client services teams with no geographic requirement.
Can you get a remote client services manager job with no experience?
Yes, but remote entry-level client services manager roles are harder to land because employers expect independent problem-solving from day one without an in-office support structure. The strongest path is through remote customer success coordinator or account coordinator roles at smaller SaaS or tech companies that train up. Candidates can demonstrate readiness by showing ownership of client-facing projects, familiarity with tools like Salesforce or HubSpot, and clear written communication.
Do you need a degree for remote client services manager jobs?
Not always. Many remote employers weight demonstrated client retention outcomes, CRM experience, and account growth results over a specific degree requirement. Remote-first companies in software and professional services frequently hire candidates who can show measurable client success, strong async communication, and self-directed work habits. A degree helps in more traditional industries like financial services or enterprise healthcare technology, where formal credentials still factor into hiring decisions.
Which industries hire the most remote client services managers?
The sectors hiring the most remote client services managers are Technology & Software, Consulting & Professional Services, and Insurance, based on current remote listings on Migrate Mate as of June 2026. These industries rely on distributed client-facing teams to manage ongoing relationships, renewals, and escalations without requiring staff in a central office.
See All 56 Remote Client Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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