Remote Customer Specialist Jobs
Remote customer specialist jobs are in active demand across the U.S., with remote-first firms, distributed SaaS companies, and subscription-based service teams all hiring right now. Employers actively hiring include ALTO USA, Rippling, and Onco360. See the openings below and apply to the ones that match your experience.
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Showing 5 of 192+ Remote Customer Specialist jobs
What’s Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!
That’s Nice, But What’s the Job?
In long, some other responsibilities include:
Responding to inquiries and complaints promptly through proactive follow up.
Interacting with customers through multiple means of communication, including phones, text, and social media.
Communicating with all lines of the business to properly research customer concerns.
Attention to detail to ensure accurate representation of their cases.
Problem solving with autonomy to offer assistance when appropriate.
Effectively managing customer conflict while under pressure.
Showing empathy and understanding for the customer’s situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
So, What Kind of Folks Are We Looking for?
Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
Self-starter. You will be provided all the tools to succeed, but it’s up to you to take advantage of them.
The Specifics.
High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
Hybrid role with opportunity to work from home in an approved location once training is completed
Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
What’s Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!
That’s Nice, But What’s the Job?
In long, some other responsibilities include:
Responding to inquiries and complaints promptly through proactive follow up.
Interacting with customers through multiple means of communication, including phones, text, and social media.
Communicating with all lines of the business to properly research customer concerns.
Attention to detail to ensure accurate representation of their cases.
Problem solving with autonomy to offer assistance when appropriate.
Effectively managing customer conflict while under pressure.
Showing empathy and understanding for the customer’s situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
So, What Kind of Folks Are We Looking for?
Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
Self-starter. You will be provided all the tools to succeed, but it’s up to you to take advantage of them.
The Specifics.
High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
Hybrid role with opportunity to work from home in an approved location once training is completed
Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
See All 192+ Remote Customer Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Biotechnology & Pharmaceuticals
- Retail
- Medical Devices
- Chemicals & Materials
What Employers Look For
The qualifications that appear most often in remote customer specialist jobs.
- Proven experience resolving customer inquiries across phone, email, or chat channels
- Proficiency with CRM software such as Salesforce, HubSpot, or Zendesk
- Strong written and verbal communication skills in a customer-facing environment
- High school diploma or equivalent, with many roles preferring an associate or bachelor's degree
- Ability to manage multiple customer cases simultaneously while meeting response time targets
- Familiarity with ticketing systems and basic troubleshooting or escalation procedures
Tips for Your Remote Customer Specialist Job Search
Signal async communication skills early
Remote customer specialist hiring managers read your cover letter and email tone as a live sample of how you'll communicate with customers and teammates. Write in clear, concise sentences, address the role's specific challenges, and avoid vague pleasantries. Async clarity is the skill they're actually testing.
Apply early to remote roles that fit
Migrate Mate lists remote customer specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through mixed local and remote results.
Show your remote work setup in interviews
Remote employers for customer specialist roles want to know you can deliver consistent, professional service from home. Mention your reliable internet connection, quiet workspace, and any headset or CRM setup you already use. Practical readiness removes a real concern early in the process.
Document your ticket and resolution history
Pull concrete numbers from past roles before you apply: average tickets handled per day, first-contact resolution rate, or customer satisfaction scores if you have them. Remote hiring managers for customer roles respond to specific evidence of throughput and quality, not general claims about being a people person.
Remote Customer Specialist Jobs: Frequently Asked Questions
How do I get a remote customer specialist job?
Target companies that have already built distributed customer teams, such as remote-first SaaS firms, e-commerce brands, and insurtech companies, because they have the infrastructure and culture to onboard remote hires effectively. Remote employers screen hard for written communication, async responsiveness, and self-direction, so your application materials should show you can own issues independently. A home office setup and familiarity with tools like Zendesk, Intercom, or Slack gives you a concrete edge.
Which companies hire remote customer specialists?
Companies hiring remote customer specialists right now include ALTO USA, Rippling, and Onco360, based on current remote listings on Migrate Mate as of August 2026. Remote-first technology firms, subscription software companies, and distributed financial services teams are among the most consistent sources of these openings.
Can you get a remote customer specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot and escalate issues independently from day one. Remote-first startups and e-commerce companies tend to hire entry-level more readily than large enterprises. You can strengthen your candidacy by showing async written communication skills, completing a customer service certification, or demonstrating comfort with CRM and ticketing tools in a cover letter or short portfolio.
Do you need a degree for remote customer specialist jobs?
Not always. Most remote employers weigh demonstrated skills, customer-facing work history, and measurable results over formal education when hiring customer specialists. What tends to matter more is your ability to communicate clearly in writing, resolve issues without hand-holding, and work efficiently inside tools like Salesforce or Freshdesk. A strong record of handling customer accounts or resolving escalations carries more weight than a degree in many remote hiring processes.
Which industries hire the most remote customer specialists?
Remote customer specialist roles concentrate in Technology & Software, Biotechnology & Pharmaceuticals, and Retail, based on current remote listings on Migrate Mate as of August 2026. These sectors rely on distributed customer teams to handle ongoing account relationships, product questions, and service issues across multiple time zones without a physical office presence.
See All 192+ Remote Customer Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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