Remote Service Specialist Jobs

Essential Criterias & Benefits

• Permanent full-time remote position
• Occasional travel may be required based on customer, project, or business needs.
• Monday to Friday schedule, flexible hours
• Annual base salary + Commission program
• 401(k) (3% matched by Vetamac)
• Health, dental and vision insurance
• Paid time off
• Company-provided tools and equipment
• Opportunities for professional growth and development

Who are we?

Since its founding, Vetamac has distinguished itself through its expertise in veterinary anesthesia, providing reliable equipment, innovative solutions, and specialized technical services to veterinary professionals across North America.

Committed to continuous education and exceptional customer service, our team plays a key role in advancing veterinary care by helping clinics access industry-leading equipment and support.

Service Development Specialist at Vetamac

Vetamac is seeking a highly motivated Service Development Specialist to drive new business growth by introducing our preventive maintenance, compliance testing, and service solutions to veterinary practices across assigned territories. In this role, you will proactively engage clinics that may not yet be familiar with Vetamac, build relationships with key decision-makers, and create opportunities for our service teams and our territory managers.

The ideal candidate has a proven success record in outbound prospecting, cold calling, and appointment setting. You are confident navigating gatekeepers, initiating conversations with clinic leaders, and generating interest through a consultative approach rather than a traditional sales pitch. Experience selling recurring service programs, maintenance agreements, compliance testing, or similar solutions to veterinary, medical, dental, or laboratory environments is considered a strong asset.

This position is ideal for a self-directed professional who thrives in a remote environment, is comfortable making a high volume of outbound calls, and remains resilient in the face of objections. Success in this role is measured by meaningful conversations, qualified opportunities generated, and meetings booked, all while delivering a professional and customer-focused experience that reflects Vetamac's commitment to service excellence.

What to expect in this role :

Prospecting & Client Development

• Identify and approach prospective veterinary clinics and other potential clients.
• Develop a network of contacts and expand the existing client portfolio.
• Use strong written and verbal communication to initiate conversations, build rapport, and maintain consistent follow-up.

Service Knowledge & Client Needs

• Develop a strong understanding of the company’s maintenance, repair, and technical service offerings.
• Answer client questions and clearly explain how services address specific operational needs.
• Meet with clients to understand requirements, assess needs, and recommend tailored solutions.

Offers, Follow-up & Coordination

• Prepare quotes and commercial proposals that address client needs and applicable technical and financial considerations.
• Coordinate with internal departments to support smooth execution, timely delivery, and effective project follow-up.
• Provide post-sale follow-up, help resolve concerns, and support client satisfaction.

Market Awareness & Reporting

• Monitor market trends, service opportunities, and competitor activity to adapt prospecting approaches.
• Track objectives and prospecting activity and provide regular reports to the supervisor.
• Participate in technical and sales training to maintain current knowledge and adapt to market developments.

What you need to succeed :

1. Required Qualifications

• At least 3 years in sales or business development, including at least 2 where outbound prospecting was the core of the job (BDR, SDR, inside sales or appointment setting), with results you can show.
• Experience selling to veterinary, medical, dental or laboratory practices, or selling equipment service, maintenance contracts or compliance programs, is a strong asset.
• A veterinary background, such as a CVT or practice manager who moved into sales, is a plus.
• Working knowledge of a CRM (HubSpot a plus) and a prospecting data tool (ZoomInfo or similar).
• Clear, concise writing for email and LinkedIn outreach.
• College degree preferred, not required.
• Fluency in English is required, French is an asset.

2. Technical Know-How

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Comfortable learning and explaining technical equipment specifications.
• Strong organizational and follow-up skills.
• Proven ability to build relationships and close sales opportunities.
• Strong negotiation skills.
• Ability to identify customer needs and provide value-based solutions.

3. Soft Skills

• Strong verbal and written communication skills.
• Strong phone-selling and remote prospecting skills, with the ability to build rapport, communicate value, and advance opportunities without in-person interaction.
• Ability to work autonomously, demonstrate initiative, and maintain a proactive, results-oriented mindset.
• Teamwork and collaboration.
• Organization, priority management, multitasking, and attention to detail.
• Client-focused approach and sound judgment.

Special Conditions

• This is a remote position.
• Occasional travel may be required based on customer, project, or business needs.

Benefits:

• 401(k) 3% Match
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Experience:

• Prospecting: 3 years (Required)
• Veterinary: 1 year (Required)

Work Location: Remote