Remote Support Lead Jobs
Remote Support Lead jobs are open across the U.S. in software, SaaS, and customer-facing tech companies, from team lead roles at growing startups to senior support lead positions on fully distributed teams. Employers hiring remotely right now include Vets Choice Radiology, QAD, and n8n. Find a role that fits below and apply directly.
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**Due to the nature of the contract and customer US Citizenship is required.
- Provide management, development, and coaching of Cybersecurity System and Tool support staff.
- Serve as a technical liaison between sub-organizations, project managers, and vendors/clients.
- Provide engineering support, system administration, and software development for a variety of security operations tools/systems.
- Plan, test, and implement upgrades, patches, and system enhancements.
- Tune systems and tools to ensure high levels of system and infrastructure availability.
- Ensure robust systems security controls architectures based on current security best practices and industry frameworks.
- Manage/deploy and troubleshoot multiple endpoint security agent products.
- Establish and maintain cybersecurity system and tools operational metrics.
- Implement, manage, and proactively monitor central logging of feeds to enterprise SIEM for all systems and agents.
- Deliver after-hours on-call emergency support of systems, tools, and agents to address mission-impacting issues.
- Provide system and tool specialized training and technical guidance.
- Ensure adherence to change management practices for systems and agents.
- Deploy and maintain adequate development test capabilities/environments for systems and agents.
- Research, identify, and implement proof of concepts for emerging and innovative technologies.
- Perform health and performance monitoring of systems and agents, addressing all significant issues with thorough documented root cause analysis.
- Update/create documentation for systems/tools as needed.
- Participate in special projects as required.
Qualifications:
- A minimum of a bachelor's degree in network engineering, computer engineering, electrical/electronic engineering, or an equivalent engineering discipline.
- 12+ years of combined technical experience in systems security solutions at the enterprise level.
- Clear and concise verbal and written communication.
- Project management experience, capable of delegating and assigning tasks with the ability to manage through completion.
- Ability to manage team/individual capacity to ensure team members are not overwhelmed while managing coverage of all tasks.
- Strong technical hands-on experience in implementation and operation of systems security technologies.
- One or more certifications in information security or networking.
Experience, Skills, and Abilities
- Excellent teamwork skills and ability to collaborate with a diverse team of skilled cybersecurity professionals.
- Strong critical thinking, problem-solving, and organizational skills.
- Strong Windows and Linux administration experience.
- Active Directory and Group Policy management experience.
- Experience with enterprise-level backup products.
- Experience in integrating, configuring, and system administration of security tools.
- AWS Cloud experience.
- Experience deploying and managing SIEM products.
Preferred Qualifications and Experience
- PMP Ceritification
- Experience with network monitoring tools.
- Hands-on experience with VMWare.
- Experience deploying and managing a SAN.
- Federal government or federal contracting experience.
- Experience in using Jira and Agile methodology.
Salary - $140,000 - $180,000 DOE
About Us:
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-KC1
**Due to the nature of the contract and customer US Citizenship is required.
- Provide management, development, and coaching of Cybersecurity System and Tool support staff.
- Serve as a technical liaison between sub-organizations, project managers, and vendors/clients.
- Provide engineering support, system administration, and software development for a variety of security operations tools/systems.
- Plan, test, and implement upgrades, patches, and system enhancements.
- Tune systems and tools to ensure high levels of system and infrastructure availability.
- Ensure robust systems security controls architectures based on current security best practices and industry frameworks.
- Manage/deploy and troubleshoot multiple endpoint security agent products.
- Establish and maintain cybersecurity system and tools operational metrics.
- Implement, manage, and proactively monitor central logging of feeds to enterprise SIEM for all systems and agents.
- Deliver after-hours on-call emergency support of systems, tools, and agents to address mission-impacting issues.
- Provide system and tool specialized training and technical guidance.
- Ensure adherence to change management practices for systems and agents.
- Deploy and maintain adequate development test capabilities/environments for systems and agents.
- Research, identify, and implement proof of concepts for emerging and innovative technologies.
- Perform health and performance monitoring of systems and agents, addressing all significant issues with thorough documented root cause analysis.
- Update/create documentation for systems/tools as needed.
- Participate in special projects as required.
Qualifications:
- A minimum of a bachelor's degree in network engineering, computer engineering, electrical/electronic engineering, or an equivalent engineering discipline.
- 12+ years of combined technical experience in systems security solutions at the enterprise level.
- Clear and concise verbal and written communication.
- Project management experience, capable of delegating and assigning tasks with the ability to manage through completion.
- Ability to manage team/individual capacity to ensure team members are not overwhelmed while managing coverage of all tasks.
- Strong technical hands-on experience in implementation and operation of systems security technologies.
- One or more certifications in information security or networking.
Experience, Skills, and Abilities
- Excellent teamwork skills and ability to collaborate with a diverse team of skilled cybersecurity professionals.
- Strong critical thinking, problem-solving, and organizational skills.
- Strong Windows and Linux administration experience.
- Active Directory and Group Policy management experience.
- Experience with enterprise-level backup products.
- Experience in integrating, configuring, and system administration of security tools.
- AWS Cloud experience.
- Experience deploying and managing SIEM products.
Preferred Qualifications and Experience
- PMP Ceritification
- Experience with network monitoring tools.
- Hands-on experience with VMWare.
- Experience deploying and managing a SAN.
- Federal government or federal contracting experience.
- Experience in using Jira and Agile methodology.
Salary - $140,000 - $180,000 DOE
About Us:
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-KC1
See All 34 Remote Support Lead Jobs
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Find Remote Support Lead JobsRemote Support Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in remote support lead jobs.
- 2-4 years of customer support experience with at least one year in a lead or senior role
- Proficiency with a major ticketing platform such as Zendesk, Freshdesk, or Salesforce Service Cloud
- Demonstrated ability to coach, mentor, or onboard support agents
- Strong written and verbal communication skills for escalation handling and cross-team collaboration
- Experience tracking and reporting on support KPIs including CSAT, first-contact resolution, and handle time
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Remote Support Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote support lead openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through unrelated listings.
Show your async communication skills upfront
Remote support lead hiring managers read how you write before they call you. Write your cover letter and any application questions the way you'd write a team update: clear, concise, and structured. Treat every written touchpoint as part of the interview.
Document a remote-ready work sample
Compile one or two examples of work you produced independently: a process doc, an escalation playbook, or a training guide you wrote for your team. Remote employers want evidence you can create structure and share knowledge without a manager prompting you.
Target remote-first companies specifically
Companies built as fully remote organizations hire support leads differently than companies piloting hybrid arrangements. Filter your search toward remote-first SaaS and tech firms, where the role, the tooling, and the team culture are all designed for distributed work from the start.
Remote Support Lead Jobs: Frequently Asked Questions
How do I get a remote support lead job?
Remote support lead roles go to candidates who can demonstrate they work well without in-person oversight. Remote-first SaaS companies and distributed tech teams hire most of these roles, and they screen hard for written communication, async coordination, and the ability to coach a team through tickets, Slack, and documentation rather than desk-side conversations. A history of hitting resolution metrics or reducing escalations is what gives candidates a clear edge.
Which companies hire remote support leads?
Employers currently hiring remote support leads include Vets Choice Radiology, QAD, and n8n, per current remote listings on Migrate Mate as of August 2026. Remote-first software companies and distributed customer experience teams account for the largest share of these openings.
Can you get a remote support lead job with no experience?
Yes, but remote entry-level support lead roles are harder to land because employers expect you to self-direct and guide others from day one with minimal hand-holding. Your best path is to spend time in a remote support agent role first, build a record of quality and consistency, and show async communication skills through writing samples, documentation you've produced, or a record of resolving complex tickets independently.
Do you need a degree for remote support lead jobs?
Not always. Remote employers hiring support leads weigh demonstrated results over formal education, so a consistent record of hitting CSAT targets, managing queues, or mentoring junior agents carries more weight than a diploma. Familiarity with support platforms like Zendesk or Intercom and clear written communication matter more to most hiring managers than where you studied.
Which industries hire the most remote support leads?
The sectors hiring the most remote support leads are Technology & Software and Banking & Financial Services, based on current remote listings on Migrate Mate as of August 2026. These industries rely on distributed support teams that operate across time zones, making remote support lead roles a structural need rather than an exception.
See All 34 Remote Support Lead Jobs
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