Remote Customer Success Specialist Jobs
Remote Customer Success Specialist jobs are in active demand at remote-first companies and large distributed teams, including employers like Nortek, Samsara, and ALTO USA, from junior to senior. See the openings below and apply to the ones that match your experience.
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Showing 5 of 332+ Remote Customer Success Specialist jobs
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 332+ Remote Customer Success Specialist Jobs
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Find JobsRemote Customer Success Specialist Job Market
Who's Hiring
- Nortek22
- Samsara13
- ALTO USA10
- ServiceNow7
- Oshi Health7
Top Industries Hiring
- Technology & Software125
- Consulting & Professional Services10
- Education9
- Electronics & Hardware8
- Transportation & Logistics8
What Employers Look For
The qualifications that appear most often in remote customer success specialist jobs.
- Proven experience managing a portfolio of B2B SaaS accounts post-sale
- Proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Strong written and verbal communication skills for executive-level customer interactions
- Ability to analyze customer health data and identify churn risk signals
- Experience delivering business reviews and product adoption presentations to clients
- Bachelor's degree in business, communications, or a related field preferred
Tips for Your Remote Customer Success Specialist Job Search
Tailor your resume to renewal metrics
Customer success hiring managers scan for measurable retention outcomes, not just relationship management duties. Rewrite your bullet points to show net revenue retention, churn reduction, or expansion revenue figures you influenced directly. Vague claims about 'building relationships' won't move you forward.
Earn a recognized customer success certification
Certifications from SuccessHACKER or the Customer Success Association signal commitment to the discipline and help your application stand out against candidates with similar experience levels. Prioritize certifications that cover onboarding frameworks and QBR delivery, which appear most often in job requirements.
Apply early to roles that fit
Migrate Mate lists customer success specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by product complexity
A customer success role at a technical API platform demands different skills than one at a self-serve SMB tool. Read each job description for the product's complexity and buyer persona, then target roles where your existing domain knowledge gives you a concrete advantage over generalist applicants.
Prepare a portfolio of customer outcomes
Before interviewing, compile two or three written case studies describing a customer problem you solved, the steps you took, and the measurable result. Interviewers at SaaS companies routinely ask for specific examples of at-risk accounts you saved or customers you expanded.
Negotiate using time-to-value as leverage
When you receive an offer, reference your onboarding speed as a negotiating point. Customer success teams lose revenue during ramp time, so demonstrating you can hit productivity quickly is a concrete argument for a higher base or an accelerated first review.
Remote Customer Success Specialist Jobs: Frequently Asked Questions
How do I get a remote customer success specialist job?
Target companies that already run distributed teams, since they hire remotely by default and know how to onboard someone they never meet in person. Remote customer success specialist employers screen hard for self-direction and clear written communication on top of the core skills, so show evidence you can own work without someone over your shoulder. Apply to the openings above that match your experience.
Which companies hire remote customer success specialists?
Employers currently hiring remote customer success specialists include Nortek, Samsara, and ALTO USA, per current remote listings on Migrate Mate as of June 2026. Remote-first firms and large companies running distributed teams post the most remote customer success specialist roles.
Can you get a remote customer success specialist job with no experience?
Yes, but it is harder than an on-site role, because remote work expects you to operate independently from the start. Entry-level remote customer success specialist openings do exist, especially at remote-first companies, and a portfolio of real work helps more than a long resume. Applying broadly to the roles that fit improves your odds.
Do you need a degree for remote customer success specialist jobs?
Not always. Many employers hire remote customer success specialists on demonstrated skills and prior work rather than a specific degree, though some larger companies still prefer one. Showing relevant results matters more than a credential for most remote customer success specialist roles.
Which industries hire the most remote customer success specialists?
Remote customer success specialist roles concentrate in Technology & Software, Consulting & Professional Services, and Education, based on current remote listings on Migrate Mate as of June 2026. These sectors run distributed teams and hire customer success specialists remotely most consistently.
See All 332+ Remote Customer Success Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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