Remote Customer Success Consultant Jobs
Remote customer success consultant jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring for this role in software, fintech, and healthcare. Employers hiring remotely right now include eAssist, Ellucian, and Stampli. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 11+ Remote Customer Success Consultant jobs
America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first.
We are seeking a Customer Success Consultant to join our Direct-to-Consumer (DTC) team. In this role, you will be a trusted advisor for homeowners by providing exceptional customer service, educating customers on their home warranty coverage, recommending solutions based on their needs, and supporting customer renewals. You will serve as the primary point of contact while building long-term relationships and ensuring homeowners receive the value, support, and peace of mind their warranty provides.
The ideal candidate is passionate about serving others, naturally builds relationships, brings positive energy, and enjoys creating meaningful customer experiences. This is not a high-pressure sales position. Success comes from building trust, educating homeowners, and helping them make the best decisions for their home protection needs. If you enjoy creating positive customer experiences while achieving meaningful goals, you will thrive in this role.
This position will report to the Consumer Sales Manager.
PAY:
First year potential earnings: $56,000 to $95,000
Training period: $20/hr. for up to 120 days
Base pay after training: $15/hr. + bonus & commission
RESPONSIBILITIES:
- Build strong relationships with homeowners through inbound and outbound calls
- Provide exceptional customer service by answering questions, addressing concerns, and creating positive customer experiences
- Educate homeowners about their home warranty coverage, benefits, and available options
- Recommend optional coverages and solutions based on homeowner needs
- Proactively engage homeowners regarding warranty renewals and educate them on the value of continuing their coverage
- Support retention efforts by building trust and providing personalized solutions
- Achieve customer service, renewal, and sales performance goals
- Generate homeowner referrals and encourage customers to share their experiences through reviews
- Maintain accurate customer records and document conversations within company systems
- Navigate multiple systems and resources to efficiently assist homeowners
- Collaborate with team members to provide a seamless homeowner experience
- Perform other duties as assigned
QUALIFICATIONS:
- Self-motivated professional with strong work ethic, integrity, and values
- Strong interpersonal and communication skills
- Excellent time and resource management skills
- Ability to project a professional and knowledgeable demeanor
- Strong relationship-building skills
- Positive attitude with a desire to help others
- Excellent attention to detail and ability to stay organized
- Goal oriented mindset with the ability to achieve individual and team objectives
- Ability to work independently while contributing to a team environment
- Experience working with Microsoft Windows
EDUCATION:
- High school or equivalent
EXPERIENCE:
- Customer service experience preferred
- Sales, customer success, or account management experience a plus
WHAT APHW OFFERS:
- Paid training
- Health insurance, dental, and vision
- Life insurance
- 401k (matching)
- Paid holidays
- Paid time off (Up to 5 weeks)
- Short-term and long-term disability
- Employee referral bonus
- Parenting time
- Ramsey SmartDollar
- ADP LifeMart & LifeCare
Full-time; overtime as needed; based on business needs, Customer Success Consultants work the following shifts:
- Monday-Friday: 10am-7pm
- Monday-Friday: 1pm-10pm
- Tuesday-Saturday: 10am-7pm
- Tuesday-Saturday: 1pm-10pm
Location: Remote or In-person at our Jackson, MI Corporate Office
*Sales; Sales Representative; Inside Sales; Customer Service; Customer Relations; Concierge; Homeowner Concierge Specialist*
America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first.
We are seeking a Customer Success Consultant to join our Direct-to-Consumer (DTC) team. In this role, you will be a trusted advisor for homeowners by providing exceptional customer service, educating customers on their home warranty coverage, recommending solutions based on their needs, and supporting customer renewals. You will serve as the primary point of contact while building long-term relationships and ensuring homeowners receive the value, support, and peace of mind their warranty provides.
The ideal candidate is passionate about serving others, naturally builds relationships, brings positive energy, and enjoys creating meaningful customer experiences. This is not a high-pressure sales position. Success comes from building trust, educating homeowners, and helping them make the best decisions for their home protection needs. If you enjoy creating positive customer experiences while achieving meaningful goals, you will thrive in this role.
This position will report to the Consumer Sales Manager.
PAY:
First year potential earnings: $56,000 to $95,000
Training period: $20/hr. for up to 120 days
Base pay after training: $15/hr. + bonus & commission
RESPONSIBILITIES:
- Build strong relationships with homeowners through inbound and outbound calls
- Provide exceptional customer service by answering questions, addressing concerns, and creating positive customer experiences
- Educate homeowners about their home warranty coverage, benefits, and available options
- Recommend optional coverages and solutions based on homeowner needs
- Proactively engage homeowners regarding warranty renewals and educate them on the value of continuing their coverage
- Support retention efforts by building trust and providing personalized solutions
- Achieve customer service, renewal, and sales performance goals
- Generate homeowner referrals and encourage customers to share their experiences through reviews
- Maintain accurate customer records and document conversations within company systems
- Navigate multiple systems and resources to efficiently assist homeowners
- Collaborate with team members to provide a seamless homeowner experience
- Perform other duties as assigned
QUALIFICATIONS:
- Self-motivated professional with strong work ethic, integrity, and values
- Strong interpersonal and communication skills
- Excellent time and resource management skills
- Ability to project a professional and knowledgeable demeanor
- Strong relationship-building skills
- Positive attitude with a desire to help others
- Excellent attention to detail and ability to stay organized
- Goal oriented mindset with the ability to achieve individual and team objectives
- Ability to work independently while contributing to a team environment
- Experience working with Microsoft Windows
EDUCATION:
- High school or equivalent
EXPERIENCE:
- Customer service experience preferred
- Sales, customer success, or account management experience a plus
WHAT APHW OFFERS:
- Paid training
- Health insurance, dental, and vision
- Life insurance
- 401k (matching)
- Paid holidays
- Paid time off (Up to 5 weeks)
- Short-term and long-term disability
- Employee referral bonus
- Parenting time
- Ramsey SmartDollar
- ADP LifeMart & LifeCare
Full-time; overtime as needed; based on business needs, Customer Success Consultants work the following shifts:
- Monday-Friday: 10am-7pm
- Monday-Friday: 1pm-10pm
- Tuesday-Saturday: 10am-7pm
- Tuesday-Saturday: 1pm-10pm
Location: Remote or In-person at our Jackson, MI Corporate Office
*Sales; Sales Representative; Inside Sales; Customer Service; Customer Relations; Concierge; Homeowner Concierge Specialist*
See All 11 Remote Customer Success Consultant Jobs
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Find JobsRemote Customer Success Consultant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer success consultant jobs.
- Two or more years of experience in customer success, account management, or a client-facing SaaS role
- Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or Totango
- Demonstrated ability to manage a portfolio of accounts and drive retention and expansion revenue
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience conducting quarterly business reviews and building success plans with customers
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Remote Customer Success Consultant Job Search
Prove async communication skills upfront
Remote customer success roles run on written updates, Slack threads, and recorded walkthroughs. Include examples in your application materials of customer communications you've written, handoff notes, or onboarding docs that worked without a follow-up call to clarify.
Apply early to remote roles that fit
Migrate Mate lists remote customer success consultant openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Target remote-first companies specifically
Companies built as remote-first have established workflows, tooling, and management expectations for distributed customer success. Look for firms that publicly reference tools like Gainsight, Intercom, or Notion in their job descriptions, since these signal a functioning async culture.
Prepare for remote interview formats
Remote hiring teams often assess written communication directly, sending a scenario or take-home prompt before the final interview. Practice writing concise, structured responses to customer escalation scenarios so you're ready to show your thinking in writing, not just over video.
Remote Customer Success Consultant Jobs: Frequently Asked Questions
How do I get a remote customer success consultant job?
Target companies that already run distributed teams, since they have built processes for remote customer success and won't ask you to prove the model works. Remote employers screen heavily for async communication skills, self-direction, and your ability to manage a customer portfolio without daily in-person oversight. A history of owning outcomes independently, even in an adjacent role, gives you a clear edge over candidates who need structured office environments.
Which companies hire remote customer success consultants?
Employers currently hiring remote customer success consultants include eAssist, Ellucian, and Stampli, per current remote listings on Migrate Mate as of September 2026. Remote-first SaaS companies, distributed fintech platforms, and healthcare technology firms are the most consistent sources of remote openings for this role.
Can you get a remote customer success consultant job with no experience?
Yes, but remote entry roles are harder to land because employers expect you to manage customer relationships independently from day one with minimal hand-holding. Smaller remote-first startups are your most realistic entry point, since they often hire for potential. Showing strong written communication, familiarity with CRM tools, and any evidence of customer-facing work, even volunteer or freelance, makes a real difference.
Do you need a degree for remote customer success consultant jobs?
Not always. Remote employers in this role weigh demonstrated customer outcomes, CRM proficiency, and communication quality more heavily than a specific credential. A degree can help you clear an initial resume filter at larger companies, but candidates who can show measurable retention improvements or successful onboarding work consistently compete for remote roles regardless of educational background.
See All 11 Remote Customer Success Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
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