Remote Customer Service Representative Jobs
Remote Customer Service Representative jobs are in strong demand across the U.S., with remote-first companies and distributed teams actively hiring for these roles in sectors like software, financial services, and healthcare. Employers hiring remotely right now include Disabled Veteran Solutions, Shentel, and AnswerHero. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 164+ Remote Customer Service Representative jobs
Are you a licensed, bilingual in English and Spanish, insurance professional looking to join a Fortune 100 Company?
We are currently hiring exclusively for our Gold Customer Service licensed class starting October 5, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role.
We invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Liberty Mutual’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents and their customers. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team.
Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success.
The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.
Responsibilities:
- Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
- Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
- Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
- Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
- Accurately maintains and tracks data across various computer systems.
- Bilingual in English and Spanish.
- Property & Casualty License or a Personal Lines License.
- Associate degree in a business-related field preferred or equivalent experience required.
- A minimum of 6 months' related work experience is required with customer service experience preferred.
- Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
- Must have the ability to handle confidential and proprietary information.
- Proficiency with computers is mandatory.
- Knowledge and ability to use Microsoft Office tools is necessary.
- Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
Are you a licensed, bilingual in English and Spanish, insurance professional looking to join a Fortune 100 Company?
We are currently hiring exclusively for our Gold Customer Service licensed class starting October 5, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role.
We invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Liberty Mutual’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents and their customers. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team.
Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success.
The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.
Responsibilities:
- Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
- Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
- Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
- Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
- Accurately maintains and tracks data across various computer systems.
- Bilingual in English and Spanish.
- Property & Casualty License or a Personal Lines License.
- Associate degree in a business-related field preferred or equivalent experience required.
- A minimum of 6 months' related work experience is required with customer service experience preferred.
- Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
- Must have the ability to handle confidential and proprietary information.
- Proficiency with computers is mandatory.
- Knowledge and ability to use Microsoft Office tools is necessary.
- Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
Our Gold team is vital in providing #peaceofmind to our customers and agents, and we’re excited to have you join us in working together to achieve our shared goals.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
See All 164+ Remote Customer Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Service Representative Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Insurance
- Automotive
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote customer service representative jobs.
- Strong verbal and written communication skills in a customer-facing environment
- Experience with CRM platforms such as Salesforce, Zendesk, or similar tools
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Ability to handle high call or ticket volume while maintaining accuracy and composure
- Familiarity with de-escalation techniques and complaint resolution procedures
- Typing speed and proficiency with dual-monitor or multi-tab workflows
Tips for Your Remote Customer Service Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer service representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote positions fill fast, so checking frequently and applying as soon as a fit appears gives you a real edge.
Show async communication skills upfront
Remote customer service employers prioritize written clarity above almost everything else. Use your resume and cover letter to demonstrate how you've resolved customer issues through email, chat, or ticketing systems, not just phone. Specificity about the tools you've used, like Zendesk or Freshdesk, signals you're already remote-ready.
Prove you can work without supervision
Remote support teams can't watch over your shoulder, so hiring managers look for evidence of self-direction. Mention metrics you tracked independently, processes you improved without being asked, or stretches where you managed your own queue and prioritization without daily check-ins.
Prepare for a remote interview format
Remote customer service interviews are almost always conducted over video, and how you show up matters. Test your audio and lighting beforehand, keep your setup professional, and practice giving concise written follow-ups after your interview, since async professionalism is part of what they're evaluating.
Remote Customer Service Representative Jobs: Frequently Asked Questions
How do I get a remote customer service representative job?
Target companies that operate fully remotely or run distributed support teams, since they've already built the infrastructure for remote customer service work. Remote employers screen heavily for written communication, the ability to troubleshoot without in-person help, and comfort with async tools like ticketing systems and live chat platforms. Certifications in customer support software and a demonstrated history of self-directed work strengthen your candidacy.
Which companies hire remote customer service representatives?
Companies hiring remote customer service representatives right now include Disabled Veteran Solutions, Shentel, and AnswerHero, based on current remote listings on Migrate Mate as of August 2026. Remote-first firms, subscription software companies, and distributed financial services teams are among the most consistent hirers of customer service representatives in fully remote roles.
Can you get a remote customer service representative job with no experience?
Yes, but remote entry-level roles are more competitive than in-person ones because you're expected to work independently from day one. Companies that hire entry-level remote customer service representatives often look for candidates who've done any customer-facing work, even informally, and who can show strong written communication. A completed support software certification or a record of reliable async communication can open the door.
Do you need a degree for remote customer service representative jobs?
Not always. Most remote employers hiring customer service representatives weigh practical skills over formal education, particularly your ability to communicate clearly in writing, resolve issues independently, and learn support tools quickly. A history of positive customer outcomes or proficiency in CRM and ticketing platforms often carries more weight than a diploma.
Which industries hire the most remote customer service representatives?
Remote customer service representative roles concentrate in Technology & Software, Retail, and Insurance, based on current remote listings on Migrate Mate as of August 2026. These sectors rely on distributed support teams to handle high volumes of customer contact across time zones without requiring a centralized office.
See All 164+ Remote Customer Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs