Remote Customer Service Representative Jobs
Remote Customer Service Representative jobs are in strong demand across the U.S., with remote-first companies and distributed teams actively hiring for these roles in sectors like software, financial services, and healthcare. Employers hiring remotely right now include ADT, Modivcare, and Optum. See the openings below and apply to the ones that match your experience.
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Showing 5 of 135+ Remote Customer Service Representative jobs
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Work From Home | Healthcare Coverage Review Representative
Build Your Career in Healthcare, From the Comfort of Home!
Are you passionate about helping others, solving problems, and making a difference in healthcare? Your next career opportunity could be with Sagility!
At Sagility, we believe every interaction is an opportunity to make healthcare simpler, more accessible, and more personal. We're looking for motivated, detail-oriented professionals with healthcare and customer service experience to join our growing team of Coverage Review Representatives.
In this role, you'll help members, healthcare providers, and medical offices navigate prescription medication coverage, understand benefits, and obtain important information about prior authorizations.
If you enjoy helping people, thrive in a fast-paced environment, and want to build your career with a healthcare industry leader, we want to hear from you!
What Makes This Opportunity Great?
- 100% Remote: Work from home in an eligible U.S. location.
- Weekly Pay: Get paid every week!
- Competitive Compensation: Earn $16.00 per hour during training and nesting, increasing to $16.50 per hour once in production.
- Earn More During Training: Qualify for performance incentives of up to an additional $2.00 per hour during training and nesting, bringing your potential earnings to $18.00 per hour!
- Paid Training: Receive two weeks of structured training followed by two weeks of supported, hands-on nesting.
- Meaningful Work: Help patients and healthcare providers navigate important medication coverage decisions.
- Career Development: Gain valuable experience in healthcare operations, pharmacy benefits, and coverage review.
Performance incentives are based on meeting established quality, accuracy, attendance, and schedule adherence requirements. Additional details will be provided during training.
What You'll Do
As a Coverage Review Representative, you'll serve as a trusted resource for members, healthcare providers, and other healthcare professionals seeking information about prescription medication coverage.
Your daily responsibilities will include:
- Answer inbound calls from members, physicians' offices, and healthcare partners regarding prescription medication benefits and coverage.
- Verify member eligibility and determine medication coverage under applicable healthcare plans.
- Assist callers with understanding medication coverage options and prior authorization requirements.
- Provide updates on prior authorization requests and coordinate with appropriate departments.
- Review medication inquiries, documentation, and requests for additional information.
- Contact healthcare providers to obtain necessary information and support timely resolution.
- Accurately document interactions, update records, and enter information into multiple systems.
- Deliver professional, compassionate, and accurate customer service while meeting established quality and performance expectations.
Your attention to detail and commitment to service will help make a meaningful difference in the healthcare experience.
What You'll Bring to the Team
We're looking for individuals who are dependable, adaptable, comfortable with technology, and committed to delivering exceptional service.
Required Qualifications:
- High school diploma or equivalent.
- At least 6 months of call center experience.
- At least 1 year of experience in healthcare, medical claims, or medical administration.
- At least 1 year of recent continuous employment with a previous employer.
- Working knowledge of medical and healthcare terminology.
- Strong verbal and written communication skills.
- Excellent computer navigation, keyboarding, and data entry skills.
- Proficiency with Microsoft Windows, Microsoft Office, and the ability to learn multiple software applications.
- Strong problem-solving skills, attention to detail, and the ability to multitask.
- Ability to work independently while contributing to a collaborative team environment.
- Ability to manage competing priorities in a fast-paced, performance-driven environment.
Your Work Schedule & Training
Business Hours: Monday–Friday, 7:00 AM–8:00 PM Central Time. Candidates must be available to work an assigned schedule within these hours.
Training Schedule: Monday–Friday, 7:30 AM–4:00 PM Central Time.
Training Program:
- 2 weeks of instructor-led training.
- 2 weeks of supported nesting to help you transition into production.
Important: Full attendance is required during training, and candidates must commit to no planned time off during their first 90 days of employment.
Work From Home Requirements
To be successful in this remote position, you'll need a dedicated, secure workspace and reliable technology.
Internet Requirements:
- Reliable, hardwired internet connection.
- Internet speeds exceeding 25 Mbps download and 10 Mbps upload.
- Ethernet connection required; Wi-Fi and mobile hotspots are not permitted.
Equipment You Will Provide:
- Monitor measuring 19 inches or larger with VGA or HDMI connectivity and the corresponding cable.
- USB wired mouse.
- Ethernet cable long enough to connect directly to your modem or router.
- Optional USB wired keyboard.
Equipment Sagility Provides:
- Workstation (laptop, desktop, or USB boot device, as applicable).
- USB webcam for the BHIVE platform.
- 4-port USB hub.
- USB wired headset with microphone.
Our Virtual Workplace, BHIVE
This position uses BHIVE, a virtual workplace platform designed to support remote team collaboration, communication, productivity, and time tracking.
BHIVE requires an active webcam positioned to provide a continuous profile view of your workspace, including your monitors, keyboard, head, shoulders, and hands throughout the workday.
Candidates must be comfortable working in this camera-enabled virtual environment.
Ready to Make Your Next Career Move?
Your healthcare experience matters. Put it to work in a role where you can help others, develop valuable skills, and grow professionally all while working from home!
Don't wait for the perfect opportunity to find you. Take the next step toward your future with Sagility today!
About Sagility
Sagility is a leading healthcare business process management services provider dedicated to improving the experiences of healthcare members, patients, and providers.
By combining healthcare industry expertise, innovative technology, and compassionate service, we help our clients deliver better healthcare experiences.
At Sagility, our people make the difference. Join a team where your skills, dedication, and commitment to helping others can create a lasting impact.
Your next chapter starts here. Apply today!
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Work From Home | Healthcare Coverage Review Representative
Build Your Career in Healthcare, From the Comfort of Home!
Are you passionate about helping others, solving problems, and making a difference in healthcare? Your next career opportunity could be with Sagility!
At Sagility, we believe every interaction is an opportunity to make healthcare simpler, more accessible, and more personal. We're looking for motivated, detail-oriented professionals with healthcare and customer service experience to join our growing team of Coverage Review Representatives.
In this role, you'll help members, healthcare providers, and medical offices navigate prescription medication coverage, understand benefits, and obtain important information about prior authorizations.
If you enjoy helping people, thrive in a fast-paced environment, and want to build your career with a healthcare industry leader, we want to hear from you!
What Makes This Opportunity Great?
- 100% Remote: Work from home in an eligible U.S. location.
- Weekly Pay: Get paid every week!
- Competitive Compensation: Earn $16.00 per hour during training and nesting, increasing to $16.50 per hour once in production.
- Earn More During Training: Qualify for performance incentives of up to an additional $2.00 per hour during training and nesting, bringing your potential earnings to $18.00 per hour!
- Paid Training: Receive two weeks of structured training followed by two weeks of supported, hands-on nesting.
- Meaningful Work: Help patients and healthcare providers navigate important medication coverage decisions.
- Career Development: Gain valuable experience in healthcare operations, pharmacy benefits, and coverage review.
Performance incentives are based on meeting established quality, accuracy, attendance, and schedule adherence requirements. Additional details will be provided during training.
What You'll Do
As a Coverage Review Representative, you'll serve as a trusted resource for members, healthcare providers, and other healthcare professionals seeking information about prescription medication coverage.
Your daily responsibilities will include:
- Answer inbound calls from members, physicians' offices, and healthcare partners regarding prescription medication benefits and coverage.
- Verify member eligibility and determine medication coverage under applicable healthcare plans.
- Assist callers with understanding medication coverage options and prior authorization requirements.
- Provide updates on prior authorization requests and coordinate with appropriate departments.
- Review medication inquiries, documentation, and requests for additional information.
- Contact healthcare providers to obtain necessary information and support timely resolution.
- Accurately document interactions, update records, and enter information into multiple systems.
- Deliver professional, compassionate, and accurate customer service while meeting established quality and performance expectations.
Your attention to detail and commitment to service will help make a meaningful difference in the healthcare experience.
What You'll Bring to the Team
We're looking for individuals who are dependable, adaptable, comfortable with technology, and committed to delivering exceptional service.
Required Qualifications:
- High school diploma or equivalent.
- At least 6 months of call center experience.
- At least 1 year of experience in healthcare, medical claims, or medical administration.
- At least 1 year of recent continuous employment with a previous employer.
- Working knowledge of medical and healthcare terminology.
- Strong verbal and written communication skills.
- Excellent computer navigation, keyboarding, and data entry skills.
- Proficiency with Microsoft Windows, Microsoft Office, and the ability to learn multiple software applications.
- Strong problem-solving skills, attention to detail, and the ability to multitask.
- Ability to work independently while contributing to a collaborative team environment.
- Ability to manage competing priorities in a fast-paced, performance-driven environment.
Your Work Schedule & Training
Business Hours: Monday–Friday, 7:00 AM–8:00 PM Central Time. Candidates must be available to work an assigned schedule within these hours.
Training Schedule: Monday–Friday, 7:30 AM–4:00 PM Central Time.
Training Program:
- 2 weeks of instructor-led training.
- 2 weeks of supported nesting to help you transition into production.
Important: Full attendance is required during training, and candidates must commit to no planned time off during their first 90 days of employment.
Work From Home Requirements
To be successful in this remote position, you'll need a dedicated, secure workspace and reliable technology.
Internet Requirements:
- Reliable, hardwired internet connection.
- Internet speeds exceeding 25 Mbps download and 10 Mbps upload.
- Ethernet connection required; Wi-Fi and mobile hotspots are not permitted.
Equipment You Will Provide:
- Monitor measuring 19 inches or larger with VGA or HDMI connectivity and the corresponding cable.
- USB wired mouse.
- Ethernet cable long enough to connect directly to your modem or router.
- Optional USB wired keyboard.
Equipment Sagility Provides:
- Workstation (laptop, desktop, or USB boot device, as applicable).
- USB webcam for the BHIVE platform.
- 4-port USB hub.
- USB wired headset with microphone.
Our Virtual Workplace, BHIVE
This position uses BHIVE, a virtual workplace platform designed to support remote team collaboration, communication, productivity, and time tracking.
BHIVE requires an active webcam positioned to provide a continuous profile view of your workspace, including your monitors, keyboard, head, shoulders, and hands throughout the workday.
Candidates must be comfortable working in this camera-enabled virtual environment.
Ready to Make Your Next Career Move?
Your healthcare experience matters. Put it to work in a role where you can help others, develop valuable skills, and grow professionally all while working from home!
Don't wait for the perfect opportunity to find you. Take the next step toward your future with Sagility today!
About Sagility
Sagility is a leading healthcare business process management services provider dedicated to improving the experiences of healthcare members, patients, and providers.
By combining healthcare industry expertise, innovative technology, and compassionate service, we help our clients deliver better healthcare experiences.
At Sagility, our people make the difference. Join a team where your skills, dedication, and commitment to helping others can create a lasting impact.
Your next chapter starts here. Apply today!
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
See All 135+ Remote Customer Service Representative Jobs
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Find JobsRemote Customer Service Representative Job Market
Who's Hiring
- ADT10
- Modivcare5
- Optum4
- Maximus4
- State Farm4
Top Industries Hiring
- Insurance
- Automotive
- Technology & Software
- Distribution & Wholesale
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote customer service representative jobs.
- Strong verbal and written communication skills in a customer-facing environment
- Experience with CRM platforms such as Salesforce, Zendesk, or similar tools
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Ability to handle high call or ticket volume while maintaining accuracy and composure
- Familiarity with de-escalation techniques and complaint resolution procedures
- Typing speed and proficiency with dual-monitor or multi-tab workflows
Tips for Your Remote Customer Service Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer service representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote positions fill fast, so checking frequently and applying as soon as a fit appears gives you a real edge.
Show async communication skills upfront
Remote customer service employers prioritize written clarity above almost everything else. Use your resume and cover letter to demonstrate how you've resolved customer issues through email, chat, or ticketing systems, not just phone. Specificity about the tools you've used, like Zendesk or Freshdesk, signals you're already remote-ready.
Prove you can work without supervision
Remote support teams can't watch over your shoulder, so hiring managers look for evidence of self-direction. Mention metrics you tracked independently, processes you improved without being asked, or stretches where you managed your own queue and prioritization without daily check-ins.
Prepare for a remote interview format
Remote customer service interviews are almost always conducted over video, and how you show up matters. Test your audio and lighting beforehand, keep your setup professional, and practice giving concise written follow-ups after your interview, since async professionalism is part of what they're evaluating.
Remote Customer Service Representative Jobs: Frequently Asked Questions
How do I get a remote customer service representative job?
Target companies that operate fully remotely or run distributed support teams, since they've already built the infrastructure for remote customer service work. Remote employers screen heavily for written communication, the ability to troubleshoot without in-person help, and comfort with async tools like ticketing systems and live chat platforms. Certifications in customer support software and a demonstrated history of self-directed work strengthen your candidacy.
Which companies hire remote customer service representatives?
Companies hiring remote customer service representatives right now include ADT, Modivcare, and Optum, based on current remote listings on Migrate Mate as of November 2026. Remote-first firms, subscription software companies, and distributed financial services teams are among the most consistent hirers of customer service representatives in fully remote roles.
Can you get a remote customer service representative job with no experience?
Yes, but remote entry-level roles are more competitive than in-person ones because you're expected to work independently from day one. Companies that hire entry-level remote customer service representatives often look for candidates who've done any customer-facing work, even informally, and who can show strong written communication. A completed support software certification or a record of reliable async communication can open the door.
Do you need a degree for remote customer service representative jobs?
Not always. Most remote employers hiring customer service representatives weigh practical skills over formal education, particularly your ability to communicate clearly in writing, resolve issues independently, and learn support tools quickly. A history of positive customer outcomes or proficiency in CRM and ticketing platforms often carries more weight than a diploma.
Which industries hire the most remote customer service representatives?
Remote customer service representative roles concentrate in Insurance, Automotive, and Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed support teams to handle high volumes of customer contact across time zones without requiring a centralized office.
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