Remote Customer Service Representative Jobs
Remote Customer Service Representative jobs are in strong demand across the U.S., with remote-first companies and distributed teams actively hiring for these roles in sectors like software, financial services, and healthcare. Employers hiring remotely right now include Five Star Solutions, Williams-Sonoma, and TP. See the openings below and apply to the ones that match your experience.
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About Daylight Company:
The Daylight Company is a leading market innovator in specialty lighting in Europe, USA and Australia. Established in London in 1987, the business developed following the recognition that people performing different tasks needed specifically designed quality lighting in their working environment.
We are looking for a proactive and detail-oriented Customer Service Representative to deliver high-quality support across both B2B and B2C channels. This role is responsible for managing customer enquiries, processing orders, handling warranty claims, and ensuring a seamless customer experience across all touchpoints.
Based in the USA, you will work closely with the US national sales manager and internal teams based in London including Warehouse, and Operations to resolve issues efficiently while maintaining high levels of customer satisfaction and operational accuracy. This role will report into the Sales & Customer Operations Manager
What You’ll be doing:
Order & Logistics Management
- Process B2B and B2C orders accurately and promptly in NetSuite.
- Coordinate with the US distribution warehouse to ensure timely dispatch and on-time delivery.
- Proactively monitor order status, backorders, and shipment exceptions, keeping customers informed.
Customer & Account Support
- Act as first point of contact for US distributors, resellers, and direct customers via phone and email.
- Build and maintain strong working relationships with B2B accounts to support the US national sales manager
Warranty & Aftersales
- Log, track, and resolve warranty cases and product issues in line with company aftersales processes.
- Escalate recurring quality issues to the Operations & Quality team with clear supporting detail.
Systems, Reporting & Process
- Maintain accurate customer and order records in NetSuite and Brevo.
- Contribute to customer service KPI tracking (phone, email, warranty, order processing, service quality).
What we’re looking for:
Essential:
- Minimum 4 year experience in customer service role (ideally within wholesale, retail or product based)
- Strong written and verbal communication skills, professional and customer-focused.
- High attention to detail and organizational skills
- Accurate, detail-oriented, and comfortable managing multiple priorities.
- Able to work collaboratively across time zones with the UK-based team.
- Experience using CRM or ERP systems
Desirable:
- Experience supporting both B2B and B2C customers
- Familiarity with marketplace platforms (e.g. Amazon)
- Familiarity with warranty claims and returns processes
- Basic Excel skills
Pay: $40,000.00 - $60,000.00 per year
Application Question(s):
- What is your salary expectation?
- What is your notice period?
Experience:
- Customer service: 4 years (Preferred)
Work Location: Remote
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Find JobsRemote Customer Service Representative Job Market
Who's Hiring
- Five Star Solutions20
- Williams-Sonoma11
- TP9
- Modivcare8
- Maximus7
Top Industries Hiring
- Insurance
- Technology & Software
- Consulting & Professional Services
- Automotive
- Law & Legal Services
What Employers Look For
The qualifications that appear most often in remote customer service representative jobs.
- Strong verbal and written communication skills in a customer-facing environment
- Experience with CRM platforms such as Salesforce, Zendesk, or similar tools
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Ability to handle high call or ticket volume while maintaining accuracy and composure
- Familiarity with de-escalation techniques and complaint resolution procedures
- Typing speed and proficiency with dual-monitor or multi-tab workflows
Tips for Your Remote Customer Service Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer service representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote positions fill fast, so checking frequently and applying as soon as a fit appears gives you a real edge.
Show async communication skills upfront
Remote customer service employers prioritize written clarity above almost everything else. Use your resume and cover letter to demonstrate how you've resolved customer issues through email, chat, or ticketing systems, not just phone. Specificity about the tools you've used, like Zendesk or Freshdesk, signals you're already remote-ready.
Prove you can work without supervision
Remote support teams can't watch over your shoulder, so hiring managers look for evidence of self-direction. Mention metrics you tracked independently, processes you improved without being asked, or stretches where you managed your own queue and prioritization without daily check-ins.
Prepare for a remote interview format
Remote customer service interviews are almost always conducted over video, and how you show up matters. Test your audio and lighting beforehand, keep your setup professional, and practice giving concise written follow-ups after your interview, since async professionalism is part of what they're evaluating.
Remote Customer Service Representative Jobs: Frequently Asked Questions
How do I get a remote customer service representative job?
Target companies that operate fully remotely or run distributed support teams, since they've already built the infrastructure for remote customer service work. Remote employers screen heavily for written communication, the ability to troubleshoot without in-person help, and comfort with async tools like ticketing systems and live chat platforms. Certifications in customer support software and a demonstrated history of self-directed work strengthen your candidacy.
Which companies hire remote customer service representatives?
Companies hiring remote customer service representatives right now include Five Star Solutions, Williams-Sonoma, and TP, based on current remote listings on Migrate Mate as of September 2026. Remote-first firms, subscription software companies, and distributed financial services teams are among the most consistent hirers of customer service representatives in fully remote roles.
Can you get a remote customer service representative job with no experience?
Yes, but remote entry-level roles are more competitive than in-person ones because you're expected to work independently from day one. Companies that hire entry-level remote customer service representatives often look for candidates who've done any customer-facing work, even informally, and who can show strong written communication. A completed support software certification or a record of reliable async communication can open the door.
Do you need a degree for remote customer service representative jobs?
Not always. Most remote employers hiring customer service representatives weigh practical skills over formal education, particularly your ability to communicate clearly in writing, resolve issues independently, and learn support tools quickly. A history of positive customer outcomes or proficiency in CRM and ticketing platforms often carries more weight than a diploma.
Which industries hire the most remote customer service representatives?
Remote customer service representative roles concentrate in Insurance, Technology & Software, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of September 2026. These sectors rely on distributed support teams to handle high volumes of customer contact across time zones without requiring a centralized office.
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