Remote Customer Success Manager Jobs
Remote Customer Success Manager jobs are available nationwide at employers like Nortek, Samsara, and ALTO USA and other distributed teams, at every experience level. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 332+ Remote Customer Success Manager jobs
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 332+ Remote Customer Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Success Manager Job Market
Who's Hiring
- Nortek22
- Samsara13
- ALTO USA10
- ServiceNow7
- Oshi Health7
Top Industries Hiring
- Technology & Software125
- Consulting & Professional Services10
- Education9
- Electronics & Hardware8
- Transportation & Logistics8
What Employers Look For
The qualifications that appear most often in remote customer success manager jobs.
- 2-5 years of experience in customer success, account management, or a related client-facing role
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to manage a portfolio of accounts and drive renewals
- Strong communication and presentation skills for executive-level stakeholders
- Experience with onboarding processes and customer lifecycle management
- Bachelor's degree in business, communications, or a related field preferred
Tips for Your Remote Customer Success Manager Job Search
Quantify retention and expansion outcomes
Hiring managers for customer success manager roles want to see churn reduced and net revenue retention improved. Replace vague claims with numbers: renewal rates you owned, accounts you expanded, or escalations you resolved before they became churn risks.
Tailor your resume to the CS motion
Enterprise and SMB customer success roles require completely different resumes. Enterprise hiring teams want proof of executive relationship management. SMB teams want high-volume onboarding efficiency. Match your resume's emphasis to the segment the company serves before applying.
Target companies at the right growth stage
Early-stage startups want generalists who can build the CS function from scratch. Series B and beyond usually want specialists in renewals or technical onboarding. Reading a company's recent funding news helps you pitch the exact version of yourself they need.
Apply early to roles that fit
Migrate Mate lists customer success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured account review walkthrough
Many CS interviews include a live role-play or take-home where you run a quarterly business review. Practice walking through customer health data, identifying risk signals, and recommending a concrete action plan in under ten minutes without over-relying on slides.
Negotiate on variable compensation separately
Customer success manager offers often include a bonus tied to retention or expansion targets. Before accepting, ask how attainment is calculated, what the average payout has been, and whether the quota is set before or after your book is assigned.
Remote Customer Success Manager Jobs: Frequently Asked Questions
How do I get a remote customer success manager job?
Target companies that already run distributed teams, since they hire remotely by default and know how to onboard someone they never meet in person. Remote customer success manager employers screen hard for self-direction and clear written communication on top of the core skills, so show evidence you can own work without someone over your shoulder. Apply to the openings above that match your experience.
Which companies hire remote customer success managers?
Remote customer success manager roles are posted by Nortek, Samsara, and ALTO USA and others right now, based on current remote listings on Migrate Mate as of June 2026. Remote-first firms and large companies running distributed teams post the most remote customer success manager roles.
Can you get a remote customer success manager job with no experience?
Yes, but it is harder than an on-site role, because remote work expects you to operate independently from the start. Entry-level remote customer success manager openings do exist, especially at remote-first companies, and a portfolio of real work helps more than a long resume. Applying broadly to the roles that fit improves your odds.
Do you need a degree for remote customer success manager jobs?
Not always. Many employers hire remote customer success managers on demonstrated skills and prior work rather than a specific degree, though some larger companies still prefer one. Showing relevant results matters more than a credential for most remote customer success manager roles.
Which industries hire the most remote customer success managers?
The sectors hiring the most remote customer success managers are Technology & Software, Consulting & Professional Services, and Education, based on current remote listings on Migrate Mate as of June 2026. These sectors run distributed teams and hire customer success managers remotely most consistently.
See All 332+ Remote Customer Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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