Customer Success Manager Jobs
Customer Success Manager jobs are open across SaaS, enterprise software, healthtech, and fintech, from associate to director level, with specializations in onboarding, renewals, and enterprise account management. Find a role that fits from the openings below and apply directly.
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Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Customer Success Manager Jobs by Experience Level
Top Cities Hiring Customer Success Managers
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Find Customer Success Manager JobsCustomer Success Manager Job Market
Who's Hiring
- Intuit37
- SpaceX27
- Amazon21
- Salesforce19
- Braze18
Top Industries Hiring
- Technology & Software41
- Banking & Financial Services9
- Consulting & Professional Services9
- Retail7
- Marketing & Advertising7
What Employers Look For
The qualifications that appear most often in customer success manager jobs.
- 2-5 years of experience in customer success, account management, or a related client-facing role
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to manage a portfolio of accounts and drive renewals
- Strong communication and presentation skills for executive-level stakeholders
- Experience with onboarding processes and customer lifecycle management
- Bachelor's degree in business, communications, or a related field preferred
Tips for Your Customer Success Manager Job Search
Quantify retention and expansion outcomes
Hiring managers for customer success manager roles want to see churn reduced and net revenue retention improved. Replace vague claims with numbers: renewal rates you owned, accounts you expanded, or escalations you resolved before they became churn risks.
Tailor your resume to the CS motion
Enterprise and SMB customer success roles require completely different resumes. Enterprise hiring teams want proof of executive relationship management. SMB teams want high-volume onboarding efficiency. Match your resume's emphasis to the segment the company serves before applying.
Target companies at the right growth stage
Early-stage startups want generalists who can build the CS function from scratch. Series B and beyond usually want specialists in renewals or technical onboarding. Reading a company's recent funding news helps you pitch the exact version of yourself they need.
Apply early to roles that fit
Migrate Mate lists customer success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a structured account review walkthrough
Many CS interviews include a live role-play or take-home where you run a quarterly business review. Practice walking through customer health data, identifying risk signals, and recommending a concrete action plan in under ten minutes without over-relying on slides.
Negotiate on variable compensation separately
Customer success manager offers often include a bonus tied to retention or expansion targets. Before accepting, ask how attainment is calculated, what the average payout has been, and whether the quota is set before or after your book is assigned.
Customer Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer success managers?
The companies hiring the most customer success managers right now include Intuit, SpaceX, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently post the highest volume of customer success manager roles year-round.
How many customer success manager jobs are remote?
About 83% of customer success manager openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in business operations. Onboarding specialist and digital customer success sub-roles tend to have the highest share of fully remote positions, while enterprise and strategic account roles more often require occasional on-site visits.
How do you become a customer success manager?
Start in a support, sales, or account coordinator role where you manage client relationships and learn how customers use a product. Build familiarity with CRM tools and customer health metrics, then move into a junior or associate customer success role. From there, take ownership of a named account book, demonstrate measurable retention results, and apply for customer success manager positions with that record behind you.
Can you get a customer success manager job with no experience?
Yes, especially if you reframe adjacent experience. Time spent in technical support, inside sales, or project coordination transfers directly to customer success work. Hiring teams for associate or entry-level customer success manager roles look for people who can follow a structured onboarding playbook, de-escalate unhappy clients, and learn a product quickly, not candidates who already know the industry.
What does the customer success manager interview process look like?
Most companies run a recruiter screen, a hiring manager conversation, and then a skills assessment that often involves a mock quarterly business review or a written account plan. Final rounds typically include a panel with sales, product, or support leaders who want to see how you collaborate across teams. Some companies ask for a thirty-sixty-ninety day plan as a take-home before the final interview.
Where can I find and apply to customer success manager jobs?
You can find and apply to customer success manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and industry background, then apply directly to each one that fits.
See All 1,770+ Customer Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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